Technical Specialist - MS, Cloud at NTT Ltd.

📍 Job Overview

Job Title: Technical Specialist - MS, Cloud
Company: NTT Ltd.
Location: Mumbai, Mahārāshtra, India
Job Type: On-site
Category: DevOps Engineer
Date Posted: February 17, 2025
Experience Level: Mid-Senior level (5-10 years)
Remote Status: On-site

🚀 Role Summary

📝 Enhancement Note: This role involves managing high-complexity cloud incidents and ensuring zero missed SLA conditions, requiring strong technical expertise and problem-solving skills in cloud environments.
As a Cloud Managed Services Engineer (L3), you will proactively identify and resolve cloud-based incidents and problems, maintaining a high level of service to clients. This role involves advanced and complicated tasks, applying analytical thinking and deep technical expertise to achieve client outcomes while coaching and mentoring junior team members.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities listed below require a solid understanding of cloud architecture, GCP services, and incident management processes.
Cloud Incident & Problem Management:
- Proactively identify and resolve cloud-based incidents and problems.
- Manage high-complexity tickets and ensure zero missed SLA conditions.
- Conduct advanced and complicated tasks to provide resolution to diverse, complex problems.
Cloud Service Delivery & Improvement:
- Define and configure alert thresholds as directed by the Cloud CoE.
- Monitor incidents triggered and respond to the relevant team based on the root cause analysis (RCA).
- Generate reports and submit data based on requirements raised by various teams.
- Implement cloud security controls as directed by the Info-Sec team.
- Follow up for audit and compliance point closure post-implementation.
- Contribute to and support project work as required.
Cloud Process Automation & Standardization:
- Create and patch golden AMIs (Amazon Machine Images).
- Update AMI access across accounts for the latest image deployment.
- Automate cloud processes and standardize operations.
Technical Leadership & Mentoring:
- Coach and mentor junior team members across functions.
- Provide technical guidance and expertise to help junior team members grow.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Engineering, or a related field is required. Relevant certifications, such as Google Cloud Certified - Professional Cloud Architect, are preferred.

Experience: Candidates should have 7+ years of experience, with at least 4+ years in GCP. Proven experience in cloud architecture, incident management, and cloud security is essential.

Required Skills:

Proven experience in GCP (7+ years, with at least 4+ years in GCP).
Strong understanding of cloud architecture and services.
Experience with Terraform for cloud service deployment.
Deep understanding of Service Management best practices frameworks, such as ITIL.
Excellent troubleshooting and analytical skills.
Strong communication skills and ability to develop relationships with external stakeholders.
Basic understanding of network & security and data center architecture.
Professional cloud certifications preferred.

Preferred Skills:

Experience with other cloud providers (AWS, Azure).
Knowledge of scripting languages (Python, Bash, PowerShell).
Familiarity with cloud security best practices and compliance standards.
Experience with cloud cost management and optimization.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on incident management and problem-solving, a portfolio showcasing successful incident resolution, process improvements, and automation projects would be most relevant.
Portfolio Essentials:
- Case studies demonstrating successful cloud incident resolution and problem management.
- Examples of cloud process automation and standardization projects.
- Documentation of cloud security implementations and audits.
- Evidence of mentoring and knowledge-sharing activities.
Technical Documentation:
- Detailed documentation of incident resolution processes and RCA.
- Cloud architecture diagrams and design documents.
- Process automation scripts and workflows.
- Security implementation and compliance documentation.

💵 Compensation & Benefits

Salary Range: INR 1,800,000 - 2,500,000 per annum (Estimated based on market standards for a mid-senior level cloud engineer in Mumbai)

Benefits:

Competitive salary and performance-based bonuses.
Health, dental, and vision insurance.
Retirement savings plans.
Employee discounts on NTT services and products.
Opportunities for professional development and career growth.

Working Hours: Full-time (40 hours/week) with flexible deployment windows and maintenance schedules.

📝 Enhancement Note: The salary range is estimated based on market standards for a mid-senior level cloud engineer in Mumbai. Benefits may vary based on the candidate's location and role-specific agreements.

🎯 Team & Company Context

🏢 Company Culture

Industry: NTT Ltd. operates in the technology services and consulting industry, focusing on digital transformation, cloud, and managed services. This role will be part of the Cloud Managed Services team, working closely with various clients to ensure their cloud environments run smoothly and meet their business needs.

Company Size: NTT Ltd. is a large, global organization with over 120,000 employees across 53 countries. This size provides ample opportunities for career growth and exposure to diverse projects and industries.

Founded: NTT Ltd. was founded in 2019, following the integration of NTT DATA and NTT Communications. The company has a rich history dating back to 1988, with a strong focus on innovation and customer-centricity.

Team Structure:

The Cloud Managed Services team consists of cloud engineers, architects, and specialists working together to deliver high-quality cloud services to clients.
The team follows an Agile/Scrum methodology for project management, with regular sprint planning, code reviews, and quality assurance practices.
Cross-functional collaboration with design, marketing, and business teams is essential for understanding client needs and delivering effective solutions.

Development Methodology:

The team follows Agile/Scrum methodologies for project management, with regular sprint planning, daily stand-ups, and sprint retrospectives.
Code reviews, testing, and quality assurance practices are integral to the development process.
Deployment strategies, CI/CD pipelines, and automated testing are used to ensure efficient and reliable cloud service delivery.

Company Website: https://www.nttdata.com/

📝 Enhancement Note: NTT Ltd. has a strong focus on innovation, customer-centricity, and employee development. The company encourages continuous learning and provides opportunities for professional growth and career advancement.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-senior level, requiring a deep understanding of cloud architecture, incident management, and problem-solving. The candidate will be expected to provide technical leadership, mentor junior team members, and contribute to process improvements and automation projects.

Reporting Structure: The Cloud Managed Services Engineer (L3) will report directly to the Cloud Managed Services Manager and work closely with other cloud engineers, architects, and specialists within the team. They may also collaborate with cross-functional teams, such as design, marketing, and business teams, to understand client needs and deliver effective solutions.

Technical Impact: This role has a significant impact on cloud service delivery, ensuring high availability, performance, and security for clients. The candidate will be responsible for managing high-complexity incidents, implementing security controls, and contributing to process improvements and automation projects.

Growth Opportunities:

Technical Growth: Expand your expertise in cloud architecture, incident management, and security by working on diverse projects and collaborating with experienced team members.
Leadership Development: Develop your leadership skills by mentoring junior team members and contributing to process improvements and automation projects.
Career Progression: Advance your career by taking on more complex projects, moving into a senior role, or specializing in a specific cloud service or technology.

📝 Enhancement Note: NTT Ltd. offers ample opportunities for career growth and development, with a strong focus on employee learning and skill-building. The company encourages employees to take on new challenges and expand their expertise in the cloud and managed services domains.

🌐 Work Environment

Office Type: NTT Ltd. has a modern, collaborative work environment that fosters innovation and teamwork. The company encourages employees to work together to deliver high-quality solutions and services to clients.

Office Location(s): The role is based in Mumbai, India, with the opportunity to work on-site or remotely, depending on client and project requirements.

Workspace Context:

Collaborative Workspace: The team works together in an open-plan office, with ample space for collaboration and knowledge-sharing.
Development Tools & Infrastructure: The team uses state-of-the-art tools and infrastructure for cloud service delivery, including GCP, Terraform, and various monitoring and automation tools.
Cross-Functional Collaboration: The team works closely with other teams, such as design, marketing, and business teams, to understand client needs and deliver effective solutions.

Work Schedule: The work schedule is typically Monday to Friday, 9:00 AM to 6:00 PM, with flexible deployment windows and maintenance schedules as required by client projects.

📝 Enhancement Note: NTT Ltd. offers a collaborative and innovative work environment that encourages employees to work together to deliver high-quality solutions and services to clients. The company provides state-of-the-art tools and infrastructure for cloud service delivery and supports flexible work arrangements to accommodate employee needs.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: A technical assessment focusing on cloud architecture, incident management, and problem-solving skills.
Technical Phone Screen: A phone or video call to discuss your technical expertise, experience, and career goals.
On-site Interview: A face-to-face interview with the hiring manager and other team members to assess your technical skills, cultural fit, and problem-solving abilities.
Final Decision: A final decision will be made based on your interview performance, technical skills, and cultural fit.

Portfolio Review Tips:

Highlight successful cloud incident resolution and problem management case studies.
Showcase cloud process automation and standardization projects.
Demonstrate your understanding of cloud security best practices and compliance standards.
Include evidence of mentoring and knowledge-sharing activities.

Technical Challenge Preparation:

Brush up on your cloud architecture, incident management, and problem-solving skills.
Familiarize yourself with GCP services and best practices.
Prepare for behavioral and situational interview questions that focus on your problem-solving abilities, teamwork, and communication skills.

ATS Keywords: (Relevant keywords organized by category)

Programming Languages: Python, Bash, PowerShell
Cloud Platforms: GCP, AWS, Azure
Infrastructure as Code (IaC): Terraform, CloudFormation, ARM
Monitoring & Logging: Prometheus, Grafana, ELK Stack, Cloud Monitoring, Cloud Logging
Incident Management: ITIL, RCA, SLA, MTTR, MTBF
Cloud Security: IAM, RBAC, VPC, Network Security, Compliance, Audit
Cloud Services: Compute Engine, Kubernetes Engine, Cloud Functions, Cloud Storage, BigQuery, Cloud Pub/Sub
Soft Skills: Problem-solving, Troubleshooting, Analytical Skills, Communication, Teamwork, Mentoring
Industry Terms: Cloud Managed Services, Cloud Architecture, Incident Management, Problem Management, Process Automation, Service Management, ITIL

📝 Enhancement Note: The interview process for this role will focus on assessing the candidate's technical expertise in cloud architecture, incident management, and problem-solving. The candidate should be prepared to discuss their experience with GCP, cloud security, and process automation, as well as their ability to work collaboratively with cross-functional teams.

🛠 Technology Stack & Web Infrastructure

Cloud Platforms:

GCP: The primary cloud platform used for this role, with a focus on Compute Engine, Kubernetes Engine, Cloud Functions, Cloud Storage, BigQuery, and Cloud Pub/Sub.
AWS & Azure: Familiarity with other cloud providers is preferred, as the role may involve working on multi-cloud or hybrid cloud projects.

Infrastructure as Code (IaC):

Terraform: Used for cloud service deployment and infrastructure automation.
CloudFormation & ARM: Familiarity with other IaC tools is preferred, as the role may involve working on projects that use these tools.

Monitoring & Logging:

Prometheus & Grafana: Used for monitoring cloud services and infrastructure.
ELK Stack: Used for log aggregation, analysis, and visualization.
Cloud Monitoring & Cloud Logging: Familiarity with GCP's native monitoring and logging services is preferred.

Incident Management & Problem Resolution:

ITIL: The industry-standard framework for service management, used for incident and problem management processes.
RCA: Root cause analysis is a critical skill for identifying and resolving complex cloud incidents and problems.
SLA & MTTR/MTBF: Service level agreements and mean time to resolution/recovery are essential metrics for cloud service delivery and incident management.

Cloud Security:

IAM & RBAC: Identity and access management, and role-based access control are critical for ensuring secure cloud environments.
VPC & Network Security: Virtual private clouds and network security best practices are essential for protecting cloud resources and data.
Compliance & Audit: Familiarity with cloud security compliance standards and audit processes is preferred.

📝 Enhancement Note: The technology stack for this role focuses on GCP, with a strong emphasis on cloud architecture, incident management, and problem-solving. The candidate should have a solid understanding of GCP services, IaC tools, monitoring and logging, and cloud security best practices.

👥 Team Culture & Values

Web Development Values:

Innovation: NTT Ltd. encourages employees to think creatively and explore new technologies and approaches to cloud service delivery and management.
Customer-centricity: The company focuses on delivering high-quality, customer-centric solutions that meet client needs and exceed expectations.
Collaboration: NTT Ltd. fosters a collaborative work environment that encourages employees to work together to deliver effective solutions and services.
Continuous learning: The company encourages employees to continuously learn and develop their skills to stay up-to-date with the latest cloud technologies and best practices.

Collaboration Style:

Cross-functional integration: The Cloud Managed Services team works closely with other teams, such as design, marketing, and business teams, to understand client needs and deliver effective solutions.
Code review culture: The team follows a code review process to ensure high-quality cloud services and infrastructure.
Peer programming: The team encourages knowledge-sharing and collaboration through peer programming and pair troubleshooting sessions.

📝 Enhancement Note: NTT Ltd. fosters a collaborative and innovative work environment that encourages employees to work together to deliver high-quality, customer-centric solutions and services. The company values continuous learning and encourages employees to develop their skills and expertise in cloud technologies and best practices.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Architecture: Designing and implementing scalable, secure, and highly available cloud architectures for clients with diverse needs and requirements.
Incident Management: Managing high-complexity cloud incidents and ensuring zero missed SLA conditions, requiring strong technical expertise and problem-solving skills.
Cloud Security: Implementing and managing cloud security controls to protect client data and ensure compliance with industry standards and regulations.
Process Automation: Automating cloud processes and standardizing operations to improve efficiency, reduce human error, and ensure consistent service delivery.

Learning & Development Opportunities:

Technical Skill Development: Expanding your expertise in cloud architecture, incident management, and security by working on diverse projects and collaborating with experienced team members.
Leadership Development: Developing your leadership skills by mentoring junior team members and contributing to process improvements and automation projects.
Career Progression: Advancing your career by taking on more complex projects, moving into a senior role, or specializing in a specific cloud service or technology.

📝 Enhancement Note: NTT Ltd. offers ample opportunities for technical and professional growth, with a strong focus on employee learning and skill-building. The company encourages employees to take on new challenges and expand their expertise in the cloud and managed services domains.

💡 Interview Preparation

Technical Questions:

Cloud Architecture: Describe your experience with cloud architecture and how you've designed and implemented scalable, secure, and highly available cloud architectures for clients.
Incident Management: Walk us through a complex cloud incident you've managed and how you ensured zero missed SLA conditions.
Cloud Security: Explain your approach to cloud security and how you've implemented and managed security controls to protect client data and ensure compliance with industry standards and regulations.

Company & Culture Questions:

Cloud Managed Services: How do you approach cloud managed services, and what makes a successful cloud managed services engineer?
Process Automation: Describe your experience with process automation and how you've automated cloud processes to improve efficiency and ensure consistent service delivery.
Teamwork & Collaboration: How do you work effectively with cross-functional teams, and what role do you play in fostering a collaborative work environment?

Portfolio Presentation Strategy:

Cloud Incident Resolution: Highlight successful cloud incident resolution case studies, demonstrating your problem-solving skills and ability to manage high-complexity incidents.
Cloud Process Automation: Showcase cloud process automation projects, emphasizing your ability to improve efficiency, reduce human error, and ensure consistent service delivery.
Cloud Security Implementation: Demonstrate your understanding of cloud security best practices and compliance standards by presenting a case study of a successful cloud security implementation project.

📝 Enhancement Note: The interview process for this role will focus on assessing the candidate's technical expertise in cloud architecture, incident management, and problem-solving. The candidate should be prepared to discuss their experience with GCP, cloud security, and process automation, as well as their ability to work collaboratively with cross-functional teams.

📌 Application Steps

To apply for this Cloud Managed Services Engineer (L3) position at NTT Ltd.:

Submit your application through the application link provided.
Customize your resume and portfolio to highlight your relevant cloud architecture, incident management, and problem-solving skills and experiences.
Prepare for the technical assessment and interview process by brushing up on your GCP, cloud security, and process automation skills.
Research NTT Ltd. and the Cloud Managed Services team to understand the company's culture, values, and work environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to cloud architecture, incident management, and problem-solving in cloud environments.
Include GCP services, IaC tools, monitoring and logging, and cloud security best practices.
Emphasize cloud architecture design, incident resolution, process automation, and cloud security implementation projects.
Address cloud service delivery, SLA management, and technical leadership responsibilities.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information only.
Only include Enhancement Notes when making significant inferences about cloud architecture, incident management, and problem-solving processes.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute cloud architecture, incident management, and problem-solving-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and cloud architecture, incident management, and problem-solving specialization.

Industry Expertise:

Include specific GCP services, IaC tools, monitoring and logging, and cloud security best practices relevant to the role.
Address cloud architecture design, incident resolution, process automation, and cloud security implementation projects.
Provide tactical advice for cloud portfolio development, live demonstrations, and project case studies.
Include cloud architecture, incident management, and problem-solving-specific interview preparation and coding challenge guidance.
Emphasize cloud service delivery, SLA management, and technical leadership responsibilities.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use cloud architecture, incident management, and problem-solving industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to cloud architecture, incident management, and problem-solving professionals.
Provide actionable insights that give cloud architecture, incident management, and problem-solving candidates a competitive advantage.
Focus on cloud service delivery, SLA management, and technical leadership responsibilities.

Technical Focus & Portfolio Emphasis:

Emphasize cloud architecture design, incident resolution, process automation, and cloud security implementation projects.
Include specific portfolio requirements tailored to cloud architecture, incident management, and problem-solving roles.
Address cloud service delivery, SLA management, and technical leadership responsibilities.
Focus on problem-solving methods, performance optimization, and scalable cloud architecture.
Include technical presentation skills and stakeholder communication for cloud projects.

Avoid:

Generic business jargon not relevant to cloud architecture, incident management, and problem-solving roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific cloud architecture, incident management, and problem-solving role.
Marketing language unrelated to cloud service delivery, SLA management, and technical leadership responsibilities.

Generate comprehensive, cloud architecture, incident management, and problem-solving-focused content that serves as a valuable resource for candidates seeking their next opportunity in cloud engineering and managed services.

Technical Specialist - MS, Cloud