📍 Job Overview

Job Title: Technical Solutions Engineer, Infrastructure, Google Cloud (English, Mandarin)
Company: Google
Location: Taipei, Taiwan
Job Type: On-site
Category: DevOps Engineer, System Administrator, Web Infrastructure
Date Posted: 2025-07-31
Experience Level: 10+ years
Remote Status: On-site (Remote OK)

🚀 Role Summary

Global Customer Support: Work within a 24/7 team to ensure customer issues are resolved promptly and efficiently.
Technical Troubleshooting: Diagnose, resolve, and implement tools to increase productivity for customer issues on Google Cloud Platform products.
Consultation & Advocacy: Act as a subject matter expert, consulting with internal teams and advocating for customer needs to improve Google Cloud.
Product Improvement: Collaborate with Product and Engineering teams to enhance Google Cloud based on customer feedback and technical insights.

📝 Enhancement Note: This role involves a high level of customer interaction, requiring strong communication skills and a deep understanding of Google's product technology and underlying architectures.

💻 Primary Responsibilities

Customer Support Management: Work within a global team to ensure 24-hour customer support, including non-standard hours and weekends as needed.
Issue Resolution: Manage customer problems through diagnosis, resolution, or implementation of investigation tools to increase productivity for customer issues on Google Cloud Platform products.
Consultation & Advocacy: Serve as a consultant and subject matter expert for Engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Technical Deep Dive: Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer-reported issues, and building tools for faster diagnosis.
Cross-Functional Collaboration: Work with Product and Engineering teams to improve the product, and interact with Site Reliability Engineering teams to drive production. Understand customer issues and advocate their needs with cross-functional teams.

📝 Enhancement Note: This role requires a strong technical background, with a focus on system administration, networking, and cloud computing. Experience with distributed systems and debugging workload issues across multi-node environments would be beneficial.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.

Experience:

9+ years of experience reading code in a general-purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
9+ years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
Experience in system administration with Linux/Unix or Windows systems.
Experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).

Required Skills:

Proficiency in a general-purpose coding language.
Strong system administration skills with Linux/Unix or Windows systems.
Experience with cloud computing (i.e., certifications, internships, coursework, etc.) and debugging workload issues across multi-node environments.
Excellent communication skills in English and Mandarin (Chinese) to communicate with different regional customers and stakeholders.

Preferred Skills:

Experience with any of the following solutions: System virtualization, on-premise or hybrid cloud computing.
Experience working with distributed systems, with common solutions, design patterns, or best practices.
Experience with cloud computing (i.e., certifications, internships, coursework, etc.) and debugging workload issues across multi-node environments.
Experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).

📝 Enhancement Note: While not explicitly stated, familiarity with Google Cloud Platform products and services would be highly beneficial for this role. Additionally, experience with containerization (e.g., Docker, Kubernetes) and infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation) would be valuable.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A well-structured portfolio showcasing your technical expertise in system administration, networking, and cloud computing.
Case studies demonstrating your ability to troubleshoot complex technical issues and improve customer experience.
Examples of your coding and scripting skills, highlighting your proficiency in a general-purpose coding language.

Technical Documentation:

Detailed documentation of your troubleshooting processes, including steps taken to diagnose, resolve, and implement tools for customer issues.
Code comments and documentation demonstrating your attention to detail and commitment to maintainable code.
Performance metrics and optimization techniques used to improve customer experience and Google Cloud products.

📝 Enhancement Note: While not explicitly stated, including examples of your ability to collaborate with cross-functional teams and advocate for customer needs would strengthen your portfolio.

💵 Compensation & Benefits

Salary Range: The estimated salary range for this role in Taipei, Taiwan is NT$2,500,000 - NT$3,500,000 per year (USD$85,000 - USD$120,000). This estimate is based on market research and regional adjustments for web development and server administration roles.

Benefits:

Competitive salary and benefits package.
Generous vacation and leave policies.
Opportunities for professional development and career growth within Google.

Working Hours: Full-time position with a standard workweek of 40 hours. The role may require working non-standard hours and weekends as needed to provide 24/7 customer support.

📝 Enhancement Note: The salary range provided is an estimate and may vary based on individual qualifications, experience, and market conditions. Google is known for offering competitive compensation packages, including equity and performance-based bonuses.

🎯 Team & Company Context

🏢 Company Culture

Industry: Google is a multinational technology company specializing in internet-related services and products, including online advertising, search engines, cloud computing, software, and hardware. This role is part of the Google Cloud Platform team, which helps customers transform and build what's next for their business using technology built in the cloud.

Company Size: Google is a large organization with over 135,000 employees worldwide. This size provides opportunities for career growth and exposure to diverse projects and teams.

Founded: Google was founded in 1998 by Larry Page and Sergey Brin, and has since grown into one of the world's leading technology companies.

Team Structure:

The Technical Solutions team is a global team that provides 24/7 support to help customers make the switch to Google Cloud.
The team works closely with Product and Engineering teams to improve Google Cloud based on customer feedback and technical insights.
The role may involve collaboration with Site Reliability Engineering teams to drive production and ensure high-quality customer experience.

Development Methodology:

Google follows Agile methodologies for software development, with a focus on iterative development, customer feedback, and continuous improvement.
The Technical Solutions team uses a ticket-based system to manage customer issues and track progress.
Collaboration and cross-functional teamwork are essential for success in this role.

Company Website: Google

📝 Enhancement Note: Google's company culture is known for its emphasis on innovation, collaboration, and user-focused design. The company values diversity, inclusion, and continuous learning, providing a supportive environment for professional growth.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior level, requiring a high degree of technical expertise and experience in system administration, networking, and cloud computing. The role involves managing customer problems, providing technical consultation, and driving product improvement.

Reporting Structure: This role reports to the Technical Solutions Engineering Manager and works closely with Product and Engineering teams, as well as Site Reliability Engineering teams.

Technical Impact: The role has a significant impact on Google Cloud products and services, as it involves troubleshooting technical problems, improving product documentation, and advocating for customer needs. The role also contributes to the success of Google Cloud by ensuring high-quality customer experience and driving customer adoption.

Growth Opportunities:

Technical Specialization: Deepen your expertise in specific areas of interest, such as cloud computing, distributed systems, or machine learning.
Technical Leadership: Develop your leadership skills by mentoring junior team members, driving technical projects, or contributing to open-source initiatives.
Cross-Functional Collaboration: Expand your knowledge and skills by working with diverse teams, such as Product, Engineering, or Design.

📝 Enhancement Note: Google offers numerous opportunities for professional development and career growth, including training programs, mentorship initiatives, and internal mobility. The company encourages employees to take on new challenges and develop their skills in emerging technologies.

🌐 Work Environment

Office Type: Google's offices are known for their innovative and collaborative workspaces, designed to foster creativity and productivity. The Taipei office is located in the heart of the city, providing easy access to public transportation and amenities.

Office Location(s): Taipei, Taiwan

Workspace Context:

Collaborative Environment: The office features open-plan workspaces, encouraging collaboration and communication among team members.
State-of-the-Art Technology: Google provides employees with access to the latest hardware and software tools, ensuring they have the resources they need to succeed.
Flexible Work Arrangements: The role may require working non-standard hours and weekends as needed to provide 24/7 customer support. However, Google offers flexible work arrangements, such as remote work and part-time employment, depending on individual needs and team requirements.

Work Schedule: Full-time position with a standard workweek of 40 hours. The role may require working non-standard hours and weekends as needed to provide 24/7 customer support.

📝 Enhancement Note: Google's work environment is designed to support employee well-being, productivity, and creativity. The company offers a range of benefits and perks, such as on-site fitness facilities, subsidized cafeterias, and social events, to help employees maintain a healthy work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to assess your communication skills, technical background, and cultural fit with Google.
Technical Deep Dive: A comprehensive technical interview focused on your system administration, networking, and cloud computing skills. Expect questions on troubleshooting, debugging, and problem-solving.
Behavioral Questions: Questions designed to understand your approach to customer support, collaboration, and problem-solving in a team environment.
Final Round: A conversation with the hiring manager or a senior team member to discuss your career aspirations, fit within the team, and next steps.

Portfolio Review Tips:

Case Studies: Highlight your ability to troubleshoot complex technical issues and improve customer experience by presenting case studies that demonstrate your problem-solving skills and technical expertise.
Code Samples: Include examples of your coding and scripting skills, showcasing your proficiency in a general-purpose coding language.
Customer Focus: Emphasize your ability to understand and advocate for customer needs, demonstrating your commitment to providing high-quality customer support.

Technical Challenge Preparation:

Troubleshooting Scenarios: Practice troubleshooting common customer issues and developing solutions that improve Google Cloud products and services.
Cloud Computing Fundamentals: Brush up on your knowledge of cloud computing concepts, including infrastructure as code (IaC), containerization, and multi-node environments.
Customer Support Skills: Prepare for questions on customer support best practices, communication strategies, and conflict resolution.

ATS Keywords:

Programming Languages: Java, C, C++, Python, Shell, Go, JavaScript
Web Technologies: HTML, CSS, JavaScript, React, Angular, Vue.js
Server Technologies: Linux, Unix, Windows, Kubernetes, Docker, Terraform, CloudFormation
Databases: MySQL, PostgreSQL, MongoDB, Redis
Tools: Google Cloud Platform, Google Workspace, JIRA, Confluence, Git
Methodologies: Agile, Scrum, Kanban, DevOps, ITIL
Soft Skills: Communication, problem-solving, teamwork, customer support, conflict resolution
Industry Terms: Infrastructure as Code (IaC), containerization, microservices, serverless architecture, cloud migration, cloud-native applications

📝 Enhancement Note: Google's interview process is designed to assess your technical skills, problem-solving abilities, and cultural fit within the organization. The company values candidates who are passionate about technology, customer-focused, and committed to continuous learning and improvement.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

HTML, CSS, JavaScript, React, Angular, Vue.js (while not the primary focus of this role, familiarity with these technologies is beneficial for understanding customer issues and improving Google Cloud products)

Backend & Server Technologies:

Linux, Unix, Windows, Kubernetes, Docker, Terraform, CloudFormation

Development & DevOps Tools:

Google Cloud Platform, Google Workspace, JIRA, Confluence, Git, Jenkins, Gradle, Maven, Chef, Puppet, Ansible

📝 Enhancement Note: While not an exhaustive list, these technologies are relevant to the Technical Solutions Engineer role at Google. Familiarity with these tools and platforms is essential for success in this role.

👥 Team Culture & Values

Web Development Values:

User-Focused Design: Google prioritizes user experience and accessibility in all its products and services. As a Technical Solutions Engineer, you will be expected to understand and advocate for customer needs, ensuring that Google Cloud products and services meet the highest standards of quality and usability.
Continuous Learning: Google encourages employees to stay up-to-date with the latest technologies and best practices. As a Technical Solutions Engineer, you will have the opportunity to learn and grow professionally, working with cutting-edge tools and platforms.
Collaboration & Teamwork: Google values collaboration and teamwork, fostering a culture of open communication and knowledge sharing. As a Technical Solutions Engineer, you will work closely with Product, Engineering, and Site Reliability Engineering teams to improve Google Cloud products and services.
Innovation & Creativity: Google encourages employees to think outside the box and challenge the status quo. As a Technical Solutions Engineer, you will have the opportunity to drive innovation and creativity in your work, contributing to the success of Google Cloud.

Collaboration Style:

Cross-Functional Integration: The Technical Solutions team works closely with Product and Engineering teams to improve Google Cloud based on customer feedback and technical insights. This collaboration ensures that customer needs are addressed and that Google Cloud products and services remain competitive in the market.
Code Review Culture: Google values code review as a critical component of software development. As a Technical Solutions Engineer, you will participate in code reviews, ensuring that your work meets the highest standards of quality and maintainability.
Knowledge Sharing: Google encourages employees to share their knowledge and expertise with their colleagues, fostering a culture of continuous learning and improvement. As a Technical Solutions Engineer, you will have the opportunity to mentor junior team members and contribute to the success of Google Cloud.

📝 Enhancement Note: Google's company culture is known for its emphasis on innovation, collaboration, and user-focused design. The company values diversity, inclusion, and continuous learning, providing a supportive environment for professional growth and success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Support: Manage a high volume of customer issues, ensuring that each customer receives a timely and effective resolution.
Technical Complexity: Troubleshoot complex technical problems, requiring a deep understanding of Google's product technology and underlying architectures.
Product Evolution: Keep up-to-date with the latest developments in Google Cloud products and services, adapting your skills and knowledge to meet the evolving needs of customers.
Customer Expectations: Manage customer expectations, ensuring that they are realistic and aligned with the capabilities of Google Cloud products and services.

Learning & Development Opportunities:

Technical Training: Participate in Google's extensive training programs, including technical workshops, webinars, and online courses.
Conferences & Events: Attend industry conferences and events, such as Google Cloud Next, to stay up-to-date with the latest trends and best practices in cloud computing.
Mentorship: Seek mentorship opportunities within Google, working with experienced team members to develop your skills and advance your career.

📝 Enhancement Note: Google offers numerous opportunities for professional development and growth, including training programs, mentorship initiatives, and internal mobility. The company encourages employees to take on new challenges and develop their skills in emerging technologies.

💡 Interview Preparation

Technical Questions:

Troubleshooting Scenarios: Prepare for questions on troubleshooting common customer issues and developing solutions that improve Google Cloud products and services.
Cloud Computing Fundamentals: Brush up on your knowledge of cloud computing concepts, including infrastructure as code (IaC), containerization, and multi-node environments.
Customer Support Skills: Prepare for questions on customer support best practices, communication strategies, and conflict resolution.

Company & Culture Questions:

Google's Mission & Values: Research Google's mission, values, and company culture, and be prepared to discuss how you align with these principles.
Product Knowledge: Familiarize yourself with Google Cloud products and services, and be prepared to discuss your understanding of the Google Cloud ecosystem.
Customer Focus: Prepare for questions on your approach to customer support, understanding customer needs, and advocating for customer success.

Portfolio Presentation Strategy:

Case Studies: Present case studies that demonstrate your ability to troubleshoot complex technical issues and improve customer experience.
Code Samples: Include examples of your coding and scripting skills, showcasing your proficiency in a general-purpose coding language.
Customer Focus: Emphasize your ability to understand and advocate for customer needs, demonstrating your commitment to providing high-quality customer support.

📝 Enhancement Note: Google's interview process is designed to assess your technical skills, problem-solving abilities, and cultural fit within the organization. The company values candidates who are passionate about technology, customer-focused, and committed to continuous learning and improvement.

📌 Application Steps

To apply for this Technical Solutions Engineer, Infrastructure, Google Cloud (English, Mandarin) position:

Customize Your Resume: Tailor your resume to highlight your technical skills, experience, and achievements in system administration, networking, and cloud computing.
Prepare for Phone Screen: Brush up on your communication skills and be prepared to discuss your technical background and cultural fit with Google.
Research Google Cloud: Familiarize yourself with Google Cloud products and services, and be prepared to discuss your understanding of the Google Cloud ecosystem.
Prepare for Technical Deep Dive: Review your knowledge of system administration, networking, and cloud computing, and practice troubleshooting common customer issues.
Prepare for Behavioral Questions: Reflect on your approach to customer support, collaboration, and problem-solving in a team environment, and be prepared to discuss your experiences and insights.
Prepare for Final Round: Research Google's company culture, mission, and values, and be prepared to discuss your fit within the team and your career aspirations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Solutions Engineer, Infrastructure, Google Cloud (English, Mandarin)