Technical Solutions Developer, Workspace Support, Google Cloud at Google

📍 Job Overview

Job Title: Technical Solutions Developer, Workspace Support, Google Cloud
Company: Google
Location: Waterloo, Ontario, Canada
Job Type: On-site
Category: DevOps Engineer
Date Posted: June 27, 2025
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

Manage and troubleshoot critical customer issues in Google Workspace, ensuring seamless adoption and usage of Google Cloud products.
Collaborate cross-functionally with engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Develop tools and improve processes to increase productivity and enhance customer support.
Work in a global team providing 24/7 customer support, potentially including non-standard work hours or shifts.

📝 Enhancement Note: This role requires strong problem-solving skills, a deep understanding of Google's product technology, and the ability to work effectively in a global, cross-functional team environment.

💻 Primary Responsibilities

Customer Issue Management: Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Workspace.
Technical Troubleshooting: Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer-reported issues, and building tools for faster diagnosis, identification, and resolution of future issues.
Stakeholder Consultation: Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Team Collaboration: Work as part of a global team of developers/consultants to ensure 24/7 customer support, which may include working non-standard work hours or shifts.
Customer Advocacy: Understand customer issues and proactively advocate for their needs with cross-functional teams like Product Management or Software Engineering.

📝 Enhancement Note: This role requires a high level of technical expertise, strong problem-solving skills, and the ability to work effectively in a global team environment to provide exceptional customer support.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent practical experience.

Experience: 5 years of experience in reading or debugging code with one or more of the following: Java, C, C++, Python, or JavaScript. 5 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues.

Required Skills:

Proficiency in Java, C, C++, Python, or JavaScript
Strong troubleshooting and customer advocacy skills
Experience with Linux/Unix or Windows
Ability to work differing work rotations/shifts and non-standard work hours

Preferred Skills:

Experience with designing or managing distributed systems
Knowledge of one or more Internet technologies: web-tech (e.g., HTTP, DNS, TLS), email (e.g., SMTP, anti-spam, anti-phishing), networking (e.g., routing, TCP/IP), IP telephony (e.g., SIP, H323), Identity (e.g., AD, SSO, OAuth, AuthSub), and HTML5
Proficiency in using SQL-like queries to analyze datasets of logs, extracting insights for performance monitoring, troubleshooting, and security investigations
Experience with managing hosted services/SaaS

📝 Enhancement Note: While the preferred qualifications are not required, they would significantly enhance the candidate's ability to excel in this role, particularly in the areas of distributed systems management and data analysis.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong problem-solving skills through previous projects or case studies showcasing technical troubleshooting and issue resolution.
Highlight experience with Google Workspace or similar cloud-based productivity and collaboration tools.
Include examples of customer advocacy and cross-functional team collaboration.

Technical Documentation:

Showcase proficiency in using SQL-like queries to analyze datasets of logs, extracting insights for performance monitoring, troubleshooting, and security investigations.
Include examples of tools developed to increase productivity for customer issues on Google Workspace.

📝 Enhancement Note: As this role focuses on customer issue management and troubleshooting, the portfolio should emphasize problem-solving skills, technical expertise, and customer advocacy rather than showcasing specific development projects.

💵 Compensation & Benefits

Salary Range: $120,000 - $160,000 CAD per year (Based on market research for similar roles in the Waterloo, Ontario area)

Benefits:

Competitive salary and stock options
Health, dental, and vision insurance
401(k) matching
Generous time off and parental leave policies
On-site meals, snacks, and fitness facilities
Professional development opportunities

Working Hours: Full-time position with a requirement to work differing work rotations/shifts and non-standard work hours as needed, including weekends.

📝 Enhancement Note: The salary range is an estimate based on market research for similar roles in the Waterloo, Ontario area. Actual compensation may vary based on factors such as experience and skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: Google is a multinational technology company that specializes in Internet-related services and products, including online advertising technologies, search engine, cloud computing, software, and hardware. This role is part of Google Cloud, which accelerates every organization's ability to digitally transform its business and industry.

Company Size: Google is a large corporation with over 135,000 employees worldwide. This size allows for extensive resources, diverse teams, and ample opportunities for career growth.

Founded: Google was founded in 1998 by Larry Page and Sergey Brin. The company has since grown to become one of the world's leading technology companies.

Team Structure:

The Technical Solutions team is a global, cross-functional team responsible for providing 24/7 customer support and managing critical customer issues.
This role will collaborate with various internal stakeholders, including engineering, sales, and customer organizations.

Development Methodology:

Google follows Agile methodologies for software development, with a focus on iterative development, continuous integration, and customer feedback.
The Technical Solutions team uses a ticket-based system to manage customer issues and track progress.

Company Website: Google Cloud

📝 Enhancement Note: Google's company culture is known for its focus on innovation, collaboration, and customer obsession. This role will allow the candidate to work on critical customer issues and contribute to improving Google Cloud products and services.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a senior-level position within the Technical Solutions team, focusing on managing critical customer issues and driving improvements in Google Cloud products and services.

Reporting Structure: This role reports directly to the Technical Solutions Manager and collaborates with various internal stakeholders, including engineering, sales, and customer organizations.

Technical Impact: The Technical Solutions Developer will have a significant impact on Google Cloud's user experience and customer satisfaction by managing critical customer issues, developing tools for faster diagnosis, and advocating for customer needs with cross-functional teams.

Growth Opportunities:

Technical Growth: Deepen expertise in Google's product technology, underlying architectures, and customer issue management.
Leadership Growth: Develop leadership skills by managing critical customer issues, driving improvements in Google Cloud products, and mentoring junior team members.
Career Progression: Pursue opportunities in technical leadership, management, or specialized roles within Google Cloud or other Google teams.

📝 Enhancement Note: This role offers significant growth opportunities for candidates interested in honing their technical skills, driving customer satisfaction, and contributing to the improvement of Google Cloud products and services.

🌐 Work Environment

Office Type: Google's Waterloo office is a modern, collaborative workspace designed to foster innovation and creativity. The office features open workspaces, meeting rooms, and various amenities, including on-site meals, snacks, and fitness facilities.

Office Location(s): Waterloo, Ontario, Canada

Workspace Context:

Collaborative Environment: The Technical Solutions team works in an open, collaborative environment, with a focus on knowledge sharing and continuous learning.
Technical Infrastructure: Google provides state-of-the-art hardware, software, and development tools to ensure optimal performance and productivity.
Cross-Functional Collaboration: This role will collaborate with various internal stakeholders, including engineering, sales, and customer organizations, to resolve technical deployment obstacles and improve Google Cloud.

Work Schedule: This role requires working differing work rotations/shifts and non-standard work hours as needed, including weekends, to provide 24/7 customer support.

📝 Enhancement Note: Google's Waterloo office offers a modern, collaborative work environment that fosters innovation and creativity. The role's work schedule requires flexibility to provide 24/7 customer support, which may include non-standard work hours and weekends.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the candidate's background, experience, and fit for the role.
Technical Deep Dive: A comprehensive technical interview focused on the candidate's problem-solving skills, troubleshooting expertise, and understanding of Google's product technology.
Behavioral Interview: An interview focused on the candidate's customer advocacy skills, collaboration, and communication abilities.
Final Interview: A meeting with the hiring manager to discuss the candidate's fit for the role and the team.

Portfolio Review Tips:

Highlight projects or case studies that demonstrate strong problem-solving skills, technical troubleshooting, and customer advocacy.
Include examples of tools developed to increase productivity for customer issues on Google Workspace.
Showcase experience with Google Workspace or similar cloud-based productivity and collaboration tools.

Technical Challenge Preparation:

Brush up on troubleshooting skills, focusing on Google's product technology and underlying architectures.
Familiarize oneself with Google Workspace and its various features and functionalities.
Prepare for customer advocacy scenarios and practice explaining technical concepts clearly and concisely.

ATS Keywords: (Organized by category)

Programming Languages: Java, C, C++, Python, JavaScript
Web Technologies: HTTP, DNS, TLS, SMTP, anti-spam, anti-phishing, routing, TCP/IP, SIP, H323, AD, SSO, OAuth, AuthSub, HTML5
Tools & Frameworks: Google Workspace, SQL, Linux/Unix, Windows
Methodologies: Agile, ticket-based system
Soft Skills: Customer advocacy, collaboration, communication, problem-solving, troubleshooting
Industry Terms: Cloud computing, SaaS, customer support, technical deployment obstacles, Google Cloud

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical expertise, problem-solving skills, and customer advocacy abilities. The portfolio review and technical challenge preparation tips focus on demonstrating these skills through relevant projects, case studies, and tools developed.

🛠 Technology Stack & Web Infrastructure

Troubleshooting Tools:

Google Workspace Admin Console
Google Cloud Console
SQL and log analysis tools
Ticket-based system for customer issue management

Operating Systems:

Linux/Unix
Windows

Programming Languages:

Java
C
C++
Python
JavaScript

Web Technologies:

HTTP, DNS, TLS, SMTP, anti-spam, anti-phishing, routing, TCP/IP, SIP, H323, AD, SSO, OAuth, AuthSub, HTML5

Databases:

SQL and other log analysis tools

📝 Enhancement Note: The technology stack for this role focuses on troubleshooting tools, operating systems, programming languages, web technologies, and databases relevant to Google Workspace and Google Cloud.

👥 Team Culture & Values

Web Development Values:

Customer Obsession: Focus on understanding and advocating for customer needs, driving improvements in Google Cloud products and services.
Collaboration: Work effectively in a global, cross-functional team environment to provide exceptional customer support.
Innovation: Continuously improve Google Cloud products and services by developing tools for faster diagnosis and resolution of customer issues.
Integrity: Act with honesty and transparency in all aspects of the role, maintaining the trust of customers and internal stakeholders.

Collaboration Style:

Cross-Functional Collaboration: Work with various internal stakeholders, including engineering, sales, and customer organizations, to resolve technical deployment obstacles and improve Google Cloud.
Knowledge Sharing: Collaborate with team members to share expertise, troubleshooting techniques, and best practices.
Continuous Learning: Stay up-to-date with the latest developments in Google's product technology, underlying architectures, and customer issue management.

📝 Enhancement Note: Google's web development values emphasize customer obsession, collaboration, innovation, and integrity. The collaboration style for this role focuses on cross-functional collaboration, knowledge sharing, and continuous learning to provide exceptional customer support and drive improvements in Google Cloud products and services.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Issue Management: Manage critical customer issues in Google Workspace, ensuring seamless adoption and usage of Google Cloud products.
Technical Troubleshooting: Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer-reported issues, and building tools for faster diagnosis, identification, and resolution of future issues.
Customer Advocacy: Understand customer issues and proactively advocate for their needs with cross-functional teams like Product Management or Software Engineering.

Learning & Development Opportunities:

Technical Skill Development: Deepen expertise in Google's product technology, underlying architectures, and customer issue management.
Leadership Development: Develop leadership skills by managing critical customer issues, driving improvements in Google Cloud products, and mentoring junior team members.
Career Progression: Pursue opportunities in technical leadership, management, or specialized roles within Google Cloud or other Google teams.

📝 Enhancement Note: The technical challenges for this role focus on customer issue management, technical troubleshooting, and customer advocacy. The learning and development opportunities emphasize technical skill development, leadership development, and career progression within Google Cloud or other Google teams.

💡 Interview Preparation

Technical Questions:

Troubleshooting Scenarios: Describe a complex technical issue you've faced and how you resolved it, demonstrating your problem-solving skills and understanding of Google's product technology.
Customer Advocacy Scenarios: Walk through a customer issue you've managed, explaining how you understood the customer's needs, advocated for them, and drove improvements in Google Cloud products or services.
Technical Deep Dive: Explain a technical concept related to Google's product technology, underlying architectures, or customer issue management in depth, demonstrating your expertise in the subject matter.

Company & Culture Questions:

Google's Mission: Explain how this role contributes to Google's mission to "organize the world's information and make it universally accessible and useful."
Google's Values: Describe how this role embodies one or more of Google's core values, such as "Focus on the user," "Think big," or "Be a good citizen."
Team Dynamics: Discuss how this role will collaborate with various internal stakeholders, including engineering, sales, and customer organizations, to resolve technical deployment obstacles and improve Google Cloud.

Portfolio Presentation Strategy:

Storytelling: Use storytelling techniques to engage the interviewer and highlight the impact of your projects, case studies, and tools developed.
Data-Driven Approach: Leverage data and analytics to support your portfolio presentation, demonstrating your ability to extract insights from logs and other datasets.
Customer Focus: Emphasize the customer impact of your projects, case studies, and tools developed, showcasing your customer advocacy skills.

📝 Enhancement Note: The interview preparation tips for this role focus on demonstrating the candidate's technical expertise, problem-solving skills, and customer advocacy abilities through relevant projects, case studies, and tools developed. The company and culture questions emphasize Google's mission, values, and team dynamics, while the portfolio presentation strategy focuses on storytelling, data-driven approaches, and customer focus.

📌 Application Steps

To apply for this Technical Solutions Developer, Workspace Support, Google Cloud position:

Submit your application through the application link.
Portfolio Customization: Tailor your portfolio to highlight projects or case studies that demonstrate strong problem-solving skills, technical troubleshooting, and customer advocacy, with a focus on Google Workspace or similar cloud-based productivity and collaboration tools.
Resume Optimization: Optimize your resume for web technology roles by emphasizing your technical skills, experience with Google Workspace or similar tools, and customer advocacy abilities.
Technical Interview Preparation: Brush up on your troubleshooting skills, familiarize yourself with Google Workspace, and prepare for customer advocacy scenarios and technical deep dives.
Company Research: Research Google's mission, values, and team dynamics to demonstrate your understanding of the company and the role's fit within the organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Solutions Developer, Workspace Support, Google Cloud