Technical Promoter and Customer Support Specialist - Great Opportunity for Saudi Nationals at Siemens

📍 Job Overview

Job Title: Technical Promoter and Customer Support Specialist - Great Opportunity for Saudi Nationals
Company: Siemens
Location: Jeddah, Makkah Region, Saudi Arabia
Job Type: On-site
Category: Customer Support, Technical Support
Date Posted: 2025-07-27
Experience Level: 2-5 years

🚀 Role Summary

Key Responsibilities: Provide superior customer experience, log customer inquiries, prioritize workload, identify and resolve technical issues, and promote Siemens' protection and automation portfolio.
Required Skills: Bachelor's degree in Electrical/Electronic Engineering with a focus on Power System Protection & Control, 3-5 years of relevant experience, strong technical knowledge of protection devices and Siemens products, and excellent communication skills.

💻 Primary Responsibilities

📞 Technical Support and Customer Interaction

Provide superior customer experience through phone, email, and online chat.
Log customer inquiries and create tickets using Siemens' supporting tools and systems.
Prioritize daily workload, recognize urgency, and act accordingly.
Identify, redirect, and/or escalate problems to appropriate resources following customer support procedures.
Replicate customer issues in online and offline tools/labs, prepare solutions, and timely reply to customers for resolution of problems at customer sites.
Visit customer locations for defect investigation and possible resolution of problems.
Inspect claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
Simulate customer claimed protection relays performance, coordinate with related experts, and offer corrective application and configurations.
Process replacement/repair devices under warranty, coordinate receipt of faulty devices from customers to Siemens, apply for re-export documents, coordinate dispatch of faulty devices back to the factory, and track timely receipt of replaced or repaired devices from the factory to customers.

📈 Technical Promoter Activities

Promote Siemens' protection and automation portfolio and introduce new technologies to end users and direct customers.
Expand the homologated portfolio and drive business growth through technical promoter activities.

🎓 Skills & Qualifications

Education: Bachelor's degree in Electrical/Electronic Engineering with a focus on Power System Protection & Control.

Experience: 3-5 years of relevant experience in the field of protection and automation.

Required Skills:

Strong technical knowledge about protection and control applications.
Adequate technical knowledge about protection devices from different vendors.
High-level knowledge of Siemens protection and automation products and related software's like DIGSI 4/5, SICAM, IEC61850 Configurator.
Experience in installation testing and commissioning of protection relays of Siemens and other vendors.
Excellent written and verbal communication skills.
Strong problem-solving and analytical skills with high attention to detail.
Ability to adapt to change, take initiative, be resourceful, and dependable.
High flexibility and availability for traveling and customer visits around the kingdom.
Must be able to work independently and in a confidential and ethical manner.

Preferred Skills:

Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools.
Strong affiliation to learn IoT technology.
Collaborative with an ability to cultivate relationships and networks.
Agile, technically passionate for creating solutions.
Growth mindset, with a passion for learning.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable as the role focuses on technical support and customer interaction rather than web development projects.

Technical Documentation: Not applicable as the role does not require technical documentation for web projects.

💵 Compensation & Benefits

Salary Range: Competitive salary package based on experience and market standards in Saudi Arabia.

Benefits:

Comprehensive medical and health insurance.
Retirement savings plan.
Employee assistance program.
Training and development opportunities.
Employee discounts on Siemens products and services.
Flexible working hours and remote work options for eligible positions.
Opportunities for career growth and advancement within the company.

Working Hours: Full-time position with a standard working week of 40 hours, Monday through Friday, from 8:00 AM to 5:00 PM, with a one-hour lunch break.

🎯 Team & Company Context

🏢 Company Culture

Industry: Siemens operates in the electrification, automation, and digitalization sectors, focusing on intelligent infrastructure for buildings, grids, and industries.

Company Size: Siemens is a large multinational corporation with over 300,000 employees worldwide, providing a diverse and dynamic work environment.

Founded: Siemens was founded in 1847 and has a rich history of innovation and technological advancements.

Team Structure:

The Smart Infrastructure Electrification and Automation department focuses on intelligent, connected, and efficient energy systems, buildings, and industries.
The team consists of cross-functional experts in protection and automation, digitalization, and IoT technologies.
The role of Technical Promoter and Customer Support Specialist reports directly to the department manager.

Development Methodology:

Siemens follows Agile methodologies for project management, focusing on customer value, collaboration, and continuous improvement.
The company encourages innovation, creativity, and a growth mindset to drive technological advancements and business success.

Company Website: Siemens.com

📈 Career & Growth Analysis

Web Technology Career Level: The role of Technical Promoter and Customer Support Specialist is an entry to mid-level position in the protection and automation field, offering opportunities for career growth and advancement within Siemens.

Reporting Structure: The role reports directly to the department manager, with opportunities for team leadership and management positions as the employee gains experience and demonstrates strong performance.

Technical Impact: The Technical Promoter and Customer Support Specialist has a significant impact on customer satisfaction, business growth, and the successful implementation of Siemens' protection and automation portfolio.

Growth Opportunities:

Technical specialization in protection and automation, digitalization, or IoT technologies.
Team leadership and management roles within the department or other Siemens business units.
Career progression to senior technical specialist, project manager, or other strategic roles within the company.

🌐 Work Environment

Office Type: Siemens' Jeddah office is a modern, collaborative workspace designed to foster innovation, creativity, and teamwork.

Office Location(s): Siemens' Jeddah office is located in the heart of the city, providing easy access to public transportation and amenities.

Workspace Context:

The office features open-plan workspaces, meeting rooms, and collaboration areas to facilitate teamwork and communication.
Employees have access to state-of-the-art technology, tools, and resources to perform their jobs effectively.
The office environment is designed to be inclusive, diverse, and supportive of employees' well-being and work-life balance.

Work Schedule: The standard working week is Monday through Friday, from 8:00 AM to 5:00 PM, with a one-hour lunch break. Flexible working hours and remote work options may be available for eligible positions.

📄 Application & Technical Interview Process

Interview Process:

Online application review and screening.
Phone or video call interview to assess communication skills, technical knowledge, and cultural fit.
In-person or virtual technical assessment to evaluate problem-solving skills, technical expertise, and hands-on experience with Siemens products and software.
Final interview with the hiring manager or department head to discuss career goals, expectations, and make a hiring decision.

Portfolio Review Tips: Not applicable as the role does not require a web portfolio.

Technical Challenge Preparation:

Brush up on technical knowledge of protection and control applications, Siemens products, and related software's like DIGSI 4/5, SICAM, IEC61850 Configurator.
Practice problem-solving skills and analytical thinking to tackle technical challenges during the interview process.
Familiarize yourself with Siemens' company culture, values, and mission to demonstrate a strong cultural fit.

ATS Keywords: Protection and Control, Power System Protection, Customer Support, Technical Support, Siemens Products, DIGSI, SICAM, IEC61850, Problem Solving, Analytical Skills, Technical Knowledge, Microsoft Office, IoT Technology, Communication Skills, Flexibility, Collaboration, Agility, Attention to Detail, Installation Testing, Commissioning, Technical Promoter, Customer Engagement.

📌 Application Steps

To apply for this Technical Promoter and Customer Support Specialist position at Siemens:

Submit your application through the Siemens careers website.
Prepare for the phone or video call interview by practicing your communication skills, technical knowledge, and cultural fit.
Brush up on your technical expertise and problem-solving skills for the in-person or virtual technical assessment.
Research Siemens' company culture, values, and mission to demonstrate a strong cultural fit during the final interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support & Technical Skills Focus:

Tailor every section specifically to customer support and technical support roles, emphasizing protection and automation technologies, customer interaction, and problem-solving skills.
Include customer support methodologies, communication skills, and technical troubleshooting practices relevant to the role.
Emphasize customer satisfaction, business growth, and the successful implementation of Siemens' protection and automation portfolio.
Address technical support team dynamics, cross-functional collaboration with other departments, and customer engagement strategies.
Provide tactical advice for customer support and technical support interviews, coding challenges, and portfolio presentations.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about technical support processes, customer interaction, or team structure.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute customer support and technical support-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and customer support/technical support industry standards.

Industry Expertise:

Include specific protection and automation technologies, server platforms, and infrastructure tools relevant to the role.
Address customer support and technical support career progression paths and technical leadership opportunities within Siemens.
Provide tactical advice for customer support and technical support portfolio development, live demonstrations, and project case studies.
Include customer support and technical support interview preparation and coding challenge guidance.
Emphasize customer satisfaction, business growth, and the successful implementation of Siemens' protection and automation portfolio.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use customer support and technical support industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to customer support and technical support professionals.
Provide actionable insights that give customer support and technical support candidates a competitive advantage.
Focus on customer support and technical support team culture, cross-functional collaboration, and customer engagement strategies.

Technical Focus & Problem-Solving Emphasis:

Emphasize protection and automation best practices, customer interaction principles, and problem-solving methods relevant to the role.
Include specific portfolio requirements tailored to the customer support and technical support discipline and role level.
Address customer satisfaction, business growth, and the successful implementation of Siemens' protection and automation portfolio.
Focus on problem-solving methods, performance optimization, and scalable protection and automation architecture.
Include technical presentation skills and stakeholder communication for customer support and technical support projects.

Avoid:

Generic business jargon not relevant to customer support or technical support roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific customer support or technical support role.
Marketing language unrelated to customer support, technical support, or protection and automation technologies.

Technical Promoter and Customer Support Specialist - Great Opportunity for Saudi Nationals