Technical Program Manager, Managed Hosting and Control Plane at Amazon

📍 Job Overview

Job Title: Technical Program Manager, Managed Hosting and Control Plane
Company: Amazon
Location: Seattle, Washington, United States
Job Type: On-site
Category: Program Management
Date Posted: June 17, 2025
Experience Level: 10+ years

🚀 Role Summary

Manage complex, multi-faceted projects that address critical control plane needs for Amazon's largest teams.
Collaborate with product management to define project goals and requirements.
Lead development teams from design through delivery to subsequent operations.
Create and disseminate project/program information to customers and leadership.

📝 Enhancement Note: This role requires a strong technical background and experience managing cross-functional teams to deliver complex projects. The successful candidate will have a deep understanding of software development processes and be able to balance technical and business priorities.

💻 Primary Responsibilities

Define project goals and requirements in collaboration with product management.
Lead development teams through the project lifecycle, from design to delivery and operations.
Create and maintain project/program information for customers and leadership.
Manage project scope, schedule, budget, quality, risk, and critical path using project management disciplines.
Define KPIs and SLAs to drive multi-million dollar businesses and report to senior leadership.

📝 Enhancement Note: The candidate should be comfortable working with engineering teams and have experience managing projects across multiple teams. They should also be able to define and track metrics to ensure project success.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant work experience may be considered in lieu of a degree.

Experience:

7+ years working directly with engineering teams.
5+ years of technical product or program management experience.
3+ years of software development experience.
5+ years of technical program management working directly with software engineering teams.

Required Skills:

Strong technical background in software development and project management.
Experience managing cross-functional teams and building sustainable processes.
Ability to define and track KPIs and SLAs.
Excellent communication and leadership skills.

Preferred Skills:

Experience managing projects across multiple teams and coordinating release schedules.
Familiarity with Amazon's eCommerce Foundation and its teams.
Experience driving multi-million dollar businesses.

📝 Enhancement Note: The ideal candidate will have a strong technical background and experience managing complex, cross-functional projects. They should also be comfortable working in a dynamic, fast-paced environment.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Project case studies demonstrating successful management of complex, cross-functional projects.
Project charters outlining project goals, scope, and requirements.
Project plans detailing project timelines, milestones, and resource allocation.
Project status reports showcasing project progress, risks, and issues.

Technical Documentation:

Project management methodologies used, such as Agile or Waterfall.
Risk management strategies employed to mitigate project risks.
Stakeholder communication plans detailing how project information was disseminated to customers and leadership.

📝 Enhancement Note: The candidate's portfolio should demonstrate their ability to manage complex projects and balance technical and business priorities. It should also showcase their ability to communicate project information effectively to stakeholders.

💵 Compensation & Benefits

Salary Range: $133,900 - $231,400 USD per year, based on location and experience.

Benefits:

Medical, financial, and other benefits.
Equity and sign-on payments, depending on the position offered.

Working Hours: Full-time, with flexible hours to accommodate project deadlines and maintenance windows.

📝 Enhancement Note: Amazon's compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in the lowest geographic market up to $231,400/year in the highest geographic market.

🎯 Team & Company Context

🏢 Company Culture

Industry: Amazon is a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Company Size: Amazon is a large company with over 1.3 million employees worldwide. This role will be part of the eCommerce Foundation, which provides critical infrastructure and services to Amazon's teams.

Founded: Amazon was founded in 1994 and has since grown into one of the world's leading technology companies.

Team Structure:

The Managed Hosting and Control Plane team owns and operates several hosted solutions that ease infrastructure setup, maintenance, and control plane development for Amazon teams.
The team provides dynamic configuration, infrastructure hosting, change management, and control plane solutions for Amazon Stores, Digital, and other teams.

Development Methodology:

The team uses Agile methodologies, with a focus on iterative development and continuous improvement.
Project management disciplines, including scope, schedule, budget, quality, risk, and critical path management, are employed to ensure project success.

Company Website: Amazon

📝 Enhancement Note: Amazon's company culture is known for its customer obsession, innovation, and high-performance teams. The Managed Hosting and Control Plane team is part of Amazon's eCommerce Foundation, which provides critical infrastructure and services to Amazon's teams.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a senior-level technical program management position. It requires a strong technical background and significant experience managing complex, cross-functional projects.

Reporting Structure: The Technical Program Manager will report to the Engineering Manager of the Managed Hosting and Control Plane team.

Technical Impact: The successful candidate will have a significant impact on Amazon's control plane development and infrastructure setup. They will work closely with product management and development teams to deliver critical projects that address the needs of Amazon's largest teams.

Growth Opportunities:

Technical leadership: The candidate may have the opportunity to mentor junior team members and provide technical guidance to development teams.
Architecture decisions: As the candidate gains experience and demonstrates their ability to manage complex projects, they may have the opportunity to influence architecture decisions and drive technical innovation.
Career progression: With experience and demonstrated success, the candidate may have the opportunity to move into a more senior role, such as a Senior Technical Program Manager or a Technical Program Manager Lead.

📝 Enhancement Note: This role offers significant opportunities for technical growth and career progression. The candidate will have the opportunity to work on critical projects that impact Amazon's largest teams and gain experience managing complex, cross-functional programs.

🌐 Work Environment

Office Type: Amazon's Seattle headquarters is a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): The role is based in Seattle, Washington, with the option to work remotely some of the time.

Workspace Context:

Collaborative workspace: The office features open-plan workspaces, meeting rooms, and breakout areas designed to encourage collaboration and teamwork.
Development tools: Amazon provides its employees with access to the latest development tools and technologies.
Cross-functional collaboration: The Managed Hosting and Control Plane team works closely with other Amazon teams, including Amazon Stores, Digital, and other internal teams.

Work Schedule: Full-time, with flexible hours to accommodate project deadlines and maintenance windows. The work schedule may vary depending on the project's needs and the candidate's availability.

📝 Enhancement Note: Amazon's Seattle headquarters is a dynamic, fast-paced environment that encourages innovation and collaboration. The candidate should be comfortable working in a high-energy, team-oriented environment and be able to adapt to changing priorities and deadlines.

📄 Application & Technical Interview Process

Interview Process:

Online assessment: The candidate will complete an online assessment to evaluate their technical skills and problem-solving abilities.
Phone screen: The candidate will participate in a phone screen with a member of the hiring team to discuss their background and fit for the role.
On-site interviews: The candidate will visit Amazon's Seattle headquarters for on-site interviews with team members, including the hiring manager and other technical team members. They will be asked to discuss their technical background, project management experience, and problem-solving skills.
Final decision: The hiring team will make a final decision based on the candidate's interview performance and their fit for the role.

Portfolio Review Tips:

Project case studies: Prepare detailed case studies of your most successful projects, highlighting your role in defining project goals, leading development teams, and managing project scope, schedule, budget, quality, risk, and critical path.
Project charters and plans: Bring copies of project charters and plans that demonstrate your ability to define project goals, scope, and requirements, and allocate resources effectively.
Project status reports: Prepare examples of project status reports that showcase your ability to track project progress, manage risks, and communicate project information effectively to stakeholders.

Technical Challenge Preparation:

Project management exercises: Prepare for project management exercises that assess your ability to define project goals, manage project scope, schedule, budget, quality, risk, and critical path, and communicate project information effectively to stakeholders.
Technical deep dives: Brush up on your technical skills, particularly in software development and control plane development, as you may be asked to discuss technical concepts and architecture decisions in detail.

ATS Keywords: (See the AI Key Skills section for a comprehensive list of relevant keywords)

📝 Enhancement Note: The interview process for this role will focus on the candidate's technical background, project management experience, and problem-solving skills. The candidate should be prepared to discuss their experience managing complex, cross-functional projects and their ability to balance technical and business priorities.

🛠 Technology Stack & Web Infrastructure

Project Management Tools:

JIRA: Amazon uses JIRA for project management, issue tracking, and agile project management.
Confluence: Amazon uses Confluence for collaboration, knowledge sharing, and project documentation.

Development Tools:

AWS: Amazon's development teams use AWS services, such as EC2, RDS, and S3, to build and deploy applications.
Git: Amazon uses Git for version control and collaborative development.
Java: Amazon's development teams use Java for backend development.

Infrastructure Tools:

Terraform: Amazon uses Terraform for infrastructure as code and automated deployment.
CloudFormation: Amazon uses CloudFormation for infrastructure as a code and automated deployment.

📝 Enhancement Note: The candidate should have experience with project management tools, such as JIRA and Confluence, and be comfortable using AWS services, Git, and Java for development and deployment. They should also have experience with infrastructure as code tools, such as Terraform and CloudFormation.

👥 Team Culture & Values

Amazon's Leadership Principles: Amazon's leadership principles guide the company's culture and decision-making processes. They include:

Customer Obsession: Leaders start with the customer and work backwards.
Ownership: Leaders are owners. They take responsibility for their actions and outcomes.
Invent and Simplify: Leaders are inventors. They are not bound by "how things are currently done."
Learn and Be Curious: Leaders are never done learning and always seek to understand more.
Hire and Develop the Best: Leaders raise the performance bar with every hire and promotion.
Insist on the Highest Standards: Leaders have relentlessly high standards.
Think Big: Leaders think differently and look around corners for ways to innovate.
Bias for Action: Leaders value calculated risk-taking and are not afraid to fail.
Frugality: Leaders are cost-conscious and deliver more with less.
Earn Trust: Leaders listen attentively, speak candidly, and treat others respectfully.
Dive Deep: Leaders roll up their sleeves and dig deep into the details.
Have Backbone; Disagree and Commit: Leaders are not afraid to disagree with each other, but they are committed to supporting decisions once they are made.

Amazon's eCommerce Foundation Values: The eCommerce Foundation values include:

Customer Focus: The team is dedicated to understanding and meeting the needs of Amazon's customers.
Innovation: The team is committed to driving innovation and continuous improvement.
Collaboration: The team works closely with other Amazon teams to deliver critical infrastructure and services.
Ownership: The team takes responsibility for its actions and outcomes and strives to deliver results.

📝 Enhancement Note: Amazon's leadership principles and eCommerce Foundation values guide the company's culture and decision-making processes. The candidate should be familiar with these principles and values and be prepared to demonstrate how they align with Amazon's culture.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing complex, cross-functional projects: The candidate will be responsible for managing complex, multi-faceted projects that address critical control plane needs for Amazon's largest teams. They will need to balance technical and business priorities and manage project scope, schedule, budget, quality, risk, and critical path using project management disciplines.
Defining KPIs and SLAs: The candidate will be responsible for defining KPIs and SLAs to drive multi-million dollar businesses and reporting to senior leadership. They will need to understand Amazon's business and be able to translate business objectives into technical metrics.
Working with multiple teams: The candidate will work closely with product management and development teams to deliver critical projects. They will need to be able to communicate effectively with technical and non-technical stakeholders and manage dependencies and conflicts between teams.

Learning & Development Opportunities:

Technical skill development: The candidate will have the opportunity to gain experience with Amazon's technology stack, including AWS services, Git, Java, Terraform, and CloudFormation. They will also have the opportunity to learn from Amazon's experienced development and project management teams.
Career progression: With experience and demonstrated success, the candidate may have the opportunity to move into a more senior role, such as a Senior Technical Program Manager or a Technical Program Manager Lead.
Leadership development: The candidate will have the opportunity to mentor junior team members and provide technical guidance to development teams. They may also have the opportunity to influence architecture decisions and drive technical innovation.

📝 Enhancement Note: This role offers significant opportunities for technical growth and career progression. The candidate will have the opportunity to work on critical projects that impact Amazon's largest teams and gain experience managing complex, cross-functional programs. They will also have the opportunity to learn from Amazon's experienced development and project management teams and develop their leadership skills.

💡 Interview Preparation

Technical Questions:

Project management questions: Be prepared to discuss your experience managing complex, cross-functional projects. Be ready to describe your approach to defining project goals, managing project scope, schedule, budget, quality, risk, and critical path, and communicating project information effectively to stakeholders.
Technical deep dives: Brush up on your technical skills, particularly in software development and control plane development. Be prepared to discuss technical concepts and architecture decisions in detail.
Business acumen questions: Be prepared to discuss your understanding of Amazon's business and how you would define KPIs and SLAs to drive multi-million dollar businesses and report to senior leadership.

Company & Culture Questions:

Amazon's leadership principles: Be familiar with Amazon's leadership principles and be prepared to discuss how you align with them.
eCommerce Foundation values: Be familiar with the eCommerce Foundation values and be prepared to discuss how you align with them.
Team dynamics: Be prepared to discuss your experience working with cross-functional teams and how you would manage dependencies and conflicts between teams.

Portfolio Presentation Strategy:

Project case studies: Prepare detailed case studies of your most successful projects, highlighting your role in defining project goals, leading development teams, and managing project scope, schedule, budget, quality, risk, and critical path.
Project charters and plans: Bring copies of project charters and plans that demonstrate your ability to define project goals, scope, and requirements, and allocate resources effectively.
Project status reports: Prepare examples of project status reports that showcase your ability to track project progress, manage risks, and communicate project information effectively to stakeholders.

📝 Enhancement Note: The interview process for this role will focus on the candidate's technical background, project management experience, and problem-solving skills. The candidate should be prepared to discuss their experience managing complex, cross-functional projects and their ability to balance technical and business priorities. They should also be familiar with Amazon's leadership principles and eCommerce Foundation values and be prepared to discuss how they align with Amazon's culture.

📌 Application Steps

To apply for this Technical Program Manager, Managed Hosting and Control Plane position at Amazon:

Customize your resume: Highlight your project management experience, technical skills, and experience working with cross-functional teams. Include relevant keywords from the AI Key Skills section to optimize your resume for Amazon's Applicant Tracking System.
Tailor your cover letter: Address the role's requirements and explain how your background and skills make you a strong fit for the position. Highlight your experience managing complex, cross-functional projects and your ability to balance technical and business priorities.
Prepare your portfolio: Include detailed case studies of your most successful projects, highlighting your role in defining project goals, leading development teams, and managing project scope, schedule, budget, quality, risk, and critical path. Include project charters and plans that demonstrate your ability to define project goals, scope, and requirements, and allocate resources effectively. Prepare examples of project status reports that showcase your ability to track project progress, manage risks, and communicate project information effectively to stakeholders.
Research Amazon: Familiarize yourself with Amazon's leadership principles, eCommerce Foundation values, and business. Be prepared to discuss how you align with Amazon's culture and how you would contribute to Amazon's success in your role as a Technical Program Manager.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Program Manager, Managed Hosting and Control Plane