Technical Program Manager II, Amazon Dedicated Cloud (ADC) Operations

📍 Job Overview

Job Title: Technical Program Manager II, Amazon Dedicated Cloud (ADC) Operations - RSCI Vector Team
Company: Amazon
Location: Arlington, Virginia, United States | Herndon, Virginia, United States | Bellevue, Washington, United States | Seattle, Washington, United States
Job Type: On-site
Category: Program Management
Date Posted: 2025-08-08
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

Manage multiple large-scale programs for Amazon's most sensitive regions, ensuring efficient and effective delivery.
Collaborate with cross-functional teams, including engineers, product managers, and customer service teams, to drive results.
Analyze complex data sets to identify patterns and relationships, translating insights into practical business solutions.
Innovate and create new applications, tools, and processes as needed to address business challenges in a start-up environment.
Evangelize AWS initiatives and programs internally to encourage fast and smooth adoption.
Monitor and report on program status, risks, and success metrics to senior management.

📝 Enhancement Note: This role requires a strong technical background and experience managing large, complex programs. The candidate should be comfortable working with data, driving results, and influencing cross-functional teams.

💻 Primary Responsibilities

Manage multiple high-profile programs and projects across various teams, delivering outcomes under commitments to senior AWS leaders and senior customer leaders.
Analyze large data sets to identify complex patterns and relationships, resulting in practical solutions to real business problems.
Act as a change agent, creating new applications, tools, processes, and automation as needed in a start-up environment.
Anticipate bottlenecks, providing escalation management, and making trade-offs to keep projects on track.
Evangelize within AWS to encourage a fast and smooth adoption of initiatives and programs.
Earn trust through regular communication with senior management on program status and risks.
Own the metrics for project success, defining, measuring, and reporting on these metrics.

📝 Enhancement Note: The candidate should be prepared to dive deep into technical details, troubleshoot customer issues, and innovate operational processes. Strong problem-solving skills and a data-driven approach are essential for this role.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. A Master's degree would be an asset.

Experience: At least 5 years of technical product or program management experience, with a preference for 7+ years. A minimum of 3 years of project management experience is required, with a preference for 5+ years.

Required Skills:

Proven experience in managing large, complex programs across cross-functional teams.
Strong data analysis skills, with the ability to identify complex patterns and relationships.
Experience working with engineering teams to drive results and create new tools and processes.
Excellent communication and stakeholder management skills.
Strong risk management and critical path management experience.
Ability to work in a fast-paced, start-up environment and act as a change agent.

Preferred Skills:

Experience developing and executing/delivering product and technical roadmaps.
Familiarity with AWS services and products.
Experience managing technical programs across cross-functional teams, building processes, and coordinating release schedules.
Knowledge of national security and defense mission agencies and their partnership with industry.

📝 Enhancement Note: The ideal candidate will have a strong technical background, experience managing large programs, and a proven track record of driving results in a fast-paced environment. Familiarity with AWS services and national security mission agencies would be a significant asset.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience managing large, complex programs across cross-functional teams.
Showcase data analysis skills and the ability to identify complex patterns and relationships.
Highlight experience working with engineering teams to drive results and create new tools and processes.
Include examples of successful program management, with a focus on delivering outcomes under commitments to senior leaders.

Technical Documentation:

Provide detailed project plans, including scope, schedule, budget, quality, risk, and critical path management.
Include data analysis reports and insights, demonstrating the ability to translate complex data sets into practical business solutions.
Demonstrate experience in evangelizing programs and initiatives within organizations, with a focus on driving adoption and results.

📝 Enhancement Note: The candidate's portfolio should emphasize their experience managing large, complex programs, their ability to analyze data and drive results, and their capacity to work effectively with cross-functional teams. Examples of successful program management and data analysis should be prominently featured.

💵 Compensation & Benefits

Salary Range: $114,500 - $197,800 USD per year, dependent on location and experience level.

Benefits:

Medical, financial, and other employee benefits, as outlined on the Amazon careers page.

Working Hours: Full-time, with a standard workweek of 40 hours. May include on-call rotations and project deadlines.

📝 Enhancement Note: The salary range provided is based on Amazon's internal compensation structure and may vary depending on the candidate's location and experience level. The benefits package is comprehensive and includes medical, financial, and other employee benefits, as outlined on the Amazon careers page.

🎯 Team & Company Context

🏢 Company Culture

Industry: Amazon is a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Company Size: Amazon is a large corporation with over 1.6 million employees worldwide. This size offers opportunities for growth, collaboration, and exposure to diverse projects.

Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington. The company has since grown into one of the world's largest online marketplaces and cloud computing platforms.

Team Structure:

The Region Services (RS) Operations team is responsible for managing strategic, operational, and tactical initiatives to improve Amazon Dedicated Cloud (ADC) operations.
The team designs, operates, and manages secure spaces, including Remote Management Facilities (RMFs) and Remote Management Administration (RM&A) air-gapped environments.
The team supports worldwide ADC operations teams to consume RM&A, RMF, and air-gapped Microsoft back office and Windows desktop operational designs, tooling, and build plans.

Development Methodology:

Amazon follows Agile methodologies, with a focus on iterative development, continuous integration, and collaboration.
The company encourages innovation and experimentation, with a bias towards action and results.

Company Website: Amazon.com

📝 Enhancement Note: Amazon's company culture is characterized by its customer obsession, innovation, and long-term vision. The company values diversity, inclusion, and continuous learning. The RS Operations team plays a critical role in driving AWS's strategic objectives and supporting the company's mission to be Earth's most customer-centric company.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior level, with a focus on managing large, complex programs and driving results across cross-functional teams.

Reporting Structure: The Technical Program Manager II reports directly to the Regional Services Operations Manager and works closely with various cross-functional teams, including engineering, product management, and customer service teams.

Technical Impact: The Technical Program Manager II has a significant impact on AWS's strategic objectives, driving the successful delivery of multiple high-profile programs and projects. Their work directly influences the company's ability to meet customer needs and maintain its position as the leading cloud service provider.

Growth Opportunities:

Program Management: Opportunities exist to take on more significant programs, manage larger teams, and advance to a Technical Program Manager III or Principal level.
Technical Leadership: With experience, the candidate may transition into a technical leadership role, focusing on architecture, strategy, and driving technical innovation within the organization.
General Management: Candidates with strong leadership skills and a proven track record may have the opportunity to move into a general management role, overseeing multiple teams and driving organizational objectives.

📝 Enhancement Note: The Technical Program Manager II role offers significant growth potential, with opportunities to take on more complex programs, advance to higher levels within program management, or transition into technical leadership or general management roles. The ideal candidate will have a strong technical background, experience managing large programs, and a proven track record of driving results in a fast-paced environment.

🌐 Work Environment

Office Type: Amazon's offices are designed to be collaborative, innovative, and employee-focused. The RS Operations team works in an open-plan office environment, with dedicated team spaces and meeting rooms.

Office Location(s):

Arlington, Virginia: 4100 Wilson Blvd, Arlington, VA 22203
Herndon, Virginia: 20575 Dulles Retracal Way, Herndon, VA 20170
Bellevue, Washington: 600 106th Ave NE, Bellevue, WA 98004
Seattle, Washington: 410 Terry Ave N, Seattle, WA 98109

Workspace Context:

Collaboration: The open-plan office layout encourages collaboration and communication between team members and across different teams.
Technology: Amazon provides state-of-the-art technology, including high-performance workstations, multiple monitors, and testing devices, to support employee productivity and innovation.
Cross-functional Interaction: The RS Operations team works closely with various cross-functional teams, including engineering, product management, and customer service teams. This interaction fosters a culture of collaboration, knowledge sharing, and continuous learning.

Work Schedule: The standard workweek is 40 hours, with flexibility for deployment windows, maintenance, and project deadlines. The role may require on-call rotations and working outside of standard business hours as needed.

📝 Enhancement Note: Amazon's work environment is designed to be collaborative, innovative, and employee-focused. The RS Operations team works in an open-plan office environment, with dedicated team spaces and meeting rooms. The team's close interaction with various cross-functional teams fosters a culture of collaboration, knowledge sharing, and continuous learning. The work schedule is flexible, with a focus on delivering results and meeting project deadlines.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: Candidates can expect a technical assessment, focusing on data analysis, problem-solving, and program management skills. The assessment may include a case study, data analysis exercise, or a combination of both.
Behavioral Interview: The behavioral interview will focus on the candidate's experience managing large, complex programs, their ability to work with cross-functional teams, and their capacity to drive results in a fast-paced environment.
Final Interview: The final interview may include a presentation of the candidate's portfolio, a discussion of their technical approach, and an assessment of their cultural fit with the team.

Portfolio Review Tips:

Highlight experience managing large, complex programs and driving results across cross-functional teams.
Demonstrate data analysis skills and the ability to identify complex patterns and relationships.
Showcase experience working with engineering teams to drive results and create new tools and processes.
Include examples of successful program management, with a focus on delivering outcomes under commitments to senior leaders.

Technical Challenge Preparation:

Review the job description and understand the core responsibilities of the Technical Program Manager II role.
Practice data analysis exercises and case studies to prepare for the technical assessment.
Prepare for the behavioral interview by reflecting on past experiences managing large, complex programs and driving results in a fast-paced environment.
Research Amazon's company culture, values, and mission to ensure a strong cultural fit with the organization.

📝 Enhancement Note: The interview process for the Technical Program Manager II role is designed to assess the candidate's technical skills, experience managing large, complex programs, and their ability to work effectively with cross-functional teams. The candidate should expect a technical assessment, behavioral interview, and final interview. The portfolio review should highlight the candidate's experience managing large, complex programs, their data analysis skills, and their ability to work with engineering teams to drive results.

🛠 Technology Stack & Web Infrastructure

Program Management Tools:

JIRA: Amazon uses JIRA for project management, issue tracking, and agile project management.
Confluence: Confluence is used for collaboration, knowledge sharing, and documentation within Amazon's teams.
AWS Services: The RS Operations team uses various AWS services, including Amazon S3, Amazon EC2, and AWS CloudFormation, to manage and deploy secure spaces and infrastructure.

Data Analysis Tools:

Amazon Redshift: Amazon Redshift is a fully managed, petabyte-scale data warehouse service in the cloud.
Amazon Athena: Amazon Athena is an interactive query service that makes it easy to analyze data stored in Amazon S3 using standard SQL.
Amazon QuickSight: Amazon QuickSight is a cloud-powered business intelligence service that makes it easy to create interactive, engaging dashboards and reports.

📝 Enhancement Note: The Technical Program Manager II role requires proficiency in program management tools, such as JIRA and Confluence, as well as experience with AWS services and data analysis tools. The ideal candidate will have a strong technical background, experience managing large programs, and familiarity with Amazon's technology stack.

👥 Team Culture & Values

Web Development Values:

Customer Obsession: Amazon is obsessed with delivering the best customer experience, and the RS Operations team works tirelessly to ensure that AWS's secure computing solutions meet customer needs and exceed expectations.
Ownership: Team members are empowered to take ownership of their programs and drive results, with a focus on delivering outcomes under commitments to senior leaders.
Invent and Simplify: The RS Operations team is encouraged to innovate and simplify processes, tools, and applications to improve efficiency and drive results.
Learn and Be Curious: Amazon values continuous learning and curiosity. The RS Operations team is encouraged to stay up-to-date with industry trends, emerging technologies, and best practices in program management.

Collaboration Style:

Cross-functional Integration: The RS Operations team works closely with various cross-functional teams, including engineering, product management, and customer service teams. This collaboration fosters a culture of knowledge sharing, continuous learning, and collective problem-solving.
Code Review Culture: Amazon encourages a code review culture, with a focus on collaboration, peer learning, and collective code ownership.
Mentorship and Technical Leadership: The RS Operations team values mentorship and technical leadership, with a focus on knowledge sharing, skill development, and continuous learning.

📝 Enhancement Note: The RS Operations team values customer obsession, ownership, innovation, and continuous learning. The team's collaboration style emphasizes cross-functional integration, code review culture, and mentorship. The ideal candidate will have a strong technical background, experience managing large programs, and a passion for driving results in a fast-paced, collaborative environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Data Complexity: The RS Operations team works with large, complex data sets. The candidate should be comfortable analyzing and interpreting complex data to identify patterns and relationships.
Program Complexity: The role involves managing multiple high-profile programs and projects simultaneously. The candidate should be able to prioritize tasks, manage risks, and deliver results under tight deadlines.
Stakeholder Management: The Technical Program Manager II works with various cross-functional teams, senior AWS leaders, and senior customer leaders. The candidate should be able to manage stakeholder expectations, communicate effectively, and drive results across teams.

Learning & Development Opportunities:

Program Management: The candidate can develop their program management skills by taking on more complex programs, managing larger teams, and advancing to a Technical Program Manager III or Principal level.
Technical Leadership: With experience, the candidate may transition into a technical leadership role, focusing on architecture, strategy, and driving technical innovation within the organization.
General Management: Candidates with strong leadership skills and a proven track record may have the opportunity to move into a general management role, overseeing multiple teams and driving organizational objectives.

📝 Enhancement Note: The Technical Program Manager II role presents significant challenges, including data complexity, program complexity, and stakeholder management. The ideal candidate will have a strong technical background, experience managing large programs, and a passion for driving results in a fast-paced, collaborative environment. The role offers numerous learning and development opportunities, with a focus on program management, technical leadership, and general management.

💡 Interview Preparation

Technical Questions:

Data Analysis: Prepare for technical questions focused on data analysis, including SQL queries, data visualization, and statistical analysis.
Program Management: Brush up on project management methodologies, risk management, and critical path management techniques.
Problem-Solving: Practice problem-solving exercises and case studies to prepare for technical assessments and behavioral interviews.

Company & Culture Questions:

Amazon Culture: Research Amazon's company culture, values, and mission to ensure a strong cultural fit with the organization.
RS Operations Team: Learn about the RS Operations team's objectives, initiatives, and challenges to demonstrate a deep understanding of the role and the team's priorities.
AWS Services: Familiarize yourself with AWS services, including Amazon S3, Amazon EC2, and AWS CloudFormation, to demonstrate your technical proficiency and understanding of the organization's technology stack.

Portfolio Presentation Strategy:

Highlight experience managing large, complex programs and driving results across cross-functional teams.
Demonstrate data analysis skills and the ability to identify complex patterns and relationships.
Showcase experience working with engineering teams to drive results and create new tools and processes.
Include examples of successful program management, with a focus on delivering outcomes under commitments to senior leaders.

📝 Enhancement Note: The Technical Program Manager II interview process is designed to assess the candidate's technical skills, experience managing large, complex programs, and their ability to work effectively with cross-functional teams. The candidate should expect technical questions focused on data analysis, program management, and problem-solving, as well as company and culture questions. The portfolio presentation should highlight the candidate's experience managing large, complex programs, their data analysis skills, and their ability to work with engineering teams to drive results.

📌 Application Steps

To apply for this Technical Program Manager II, Amazon Dedicated Cloud (ADC) Operations - RSCI Vector Team position:

Customize Your Portfolio: Highlight your experience managing large, complex programs, your data analysis skills, and your ability to work with engineering teams to drive results. Include examples of successful program management, with a focus on delivering outcomes under commitments to senior leaders.
Optimize Your Resume: Emphasize your project management skills, experience managing large, complex programs, and your ability to work effectively with cross-functional teams. Include relevant keywords and phrases to optimize your resume for Applicant Tracking Systems (ATS).
Prepare for Technical Assessments: Brush up on your data analysis, program management, and problem-solving skills. Practice case studies, data analysis exercises, and technical assessments to prepare for the interview process.
Research Amazon and the RS Operations Team: Learn about Amazon's company culture, values, and mission. Understand the RS Operations team's objectives, initiatives, and challenges to demonstrate a deep understanding of the role and the team's priorities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Program Manager II, Amazon Dedicated Cloud (ADC) Operations - RSCI Vector Team