Technical Lead - Cloud Services (Azure D365) at Sysco

📍 Job Overview

Job Title: Technical Lead - Cloud Services (Azure D365)
Company: Sysco
Location: Sysco LABS - Sri Lanka
Job Type: Full-Time
Category: Cloud Infrastructure & Management
Date Posted: 2025-07-28
Experience Level: Mid-Senior Level
Remote Status: Hybrid (Colombo, Austin, Houston)

🚀 Role Summary

Lead and mentor a team of infrastructure engineers to manage and optimize the Microsoft Dynamics 365 environment on Azure.
Design and implement scalable, secure, and high-performing cloud infrastructure solutions for Dynamics 365 applications.
Collaborate cross-functionally to define infrastructure requirements and ensure alignment with business objectives.
Monitor system performance, troubleshoot issues, and maintain high availability and reliability.
Develop and enforce best practices for infrastructure management, security, and compliance.

📝 Enhancement Note: This role requires a strong understanding of cloud technologies, particularly Azure, and a proven track record in managing complex cloud environments. Experience with Microsoft Dynamics 365 is essential, and a background in leading teams and driving infrastructure projects is highly desirable.

💻 Primary Responsibilities

Team Leadership & Mentorship: Lead the D365 infrastructure team, providing mentorship and guidance to team members to help them grow technically and professionally.
Infrastructure Design & Implementation: Design and implement scalable, secure, and high-performing cloud infrastructure solutions for Dynamics 365 applications, ensuring optimal resource utilization and cost-efficiency.
Cloud Resource Management: Manage and optimize cloud resources on Azure to ensure both cost-efficiency and high performance, while maintaining a robust security posture.
Cross-Functional Collaboration: Collaborate with cross-functional teams to define infrastructure requirements, ensure alignment with business objectives, and facilitate seamless integration with other systems and services.
System Performance Monitoring & Troubleshooting: Monitor system performance, identify potential bottlenecks, and troubleshoot issues to maintain high availability and reliability of the D365 environment.
Best Practices & Compliance: Develop and enforce best practices for infrastructure management, security, and compliance, ensuring that the environment adheres to relevant standards and regulations.
Documentation & Knowledge Sharing: Prepare and maintain documentation related to infrastructure setup, processes, and procedures, and share knowledge with the team to ensure collective growth and understanding.

📝 Enhancement Note: This role involves a high degree of technical complexity and requires a deep understanding of cloud infrastructure, networking, and security. Strong communication and collaboration skills are essential to succeed in this role and drive team success.

🎓 Skills & Qualifications

Education:

Bachelor's Degree in Computer Science or a related field.
Master's Degree or relevant postgraduate qualifications would be an added advantage.

Experience:

Over 7 years of experience in IT infrastructure management, with at least 5 years of working experience with the Azure cloud platform.
Strong experience with Microsoft Dynamics 365 and its infrastructure requirements.
Proven experience in leading teams and driving infrastructure projects.

Required Skills:

Proficiency in cloud platforms, particularly Microsoft Azure.
Strong understanding of networking, security, and database management.
Experience with infrastructure as code (IaC) tools and methodologies.
Familiarity with Agile methodologies and DevOps practices.
Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams and communicate technical concepts to non-technical stakeholders.
Strong oral, written, and presentation abilities, with the ability to convey risk to all levels of the business.

Preferred Skills:

Relevant certifications, such as Microsoft Certified: Azure Solutions Architect or Microsoft Certified: Dynamics 365 Fundamentals.
Experience with containerization and orchestration tools, such as Docker and Kubernetes.
Familiarity with infrastructure automation and configuration management tools, such as Terraform or Ansible.
Experience with cloud cost management and optimization tools, such as Azure Cost Management or Cloudability.

📝 Enhancement Note: While relevant certifications are preferred, they are not a strict requirement. The ideal candidate will have a strong technical background and a passion for driving infrastructure excellence.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A well-structured portfolio showcasing your experience with cloud infrastructure management, with a focus on Azure and Microsoft Dynamics 365.
Examples of infrastructure projects you have led, including design, implementation, and optimization efforts.
Case studies demonstrating your ability to drive high availability, performance, and security in complex cloud environments.
Documentation of your approach to infrastructure management, including best practices, security considerations, and compliance strategies.

Technical Documentation:

Detailed documentation of your infrastructure projects, including architecture diagrams, deployment processes, and server configuration details.
Code samples or scripts demonstrating your proficiency in infrastructure as code (IaC) tools and methodologies.
Test plans and performance metrics, showcasing your ability to optimize infrastructure performance and ensure high availability.

📝 Enhancement Note: While a portfolio is not explicitly required for this role, having a well-curated portfolio demonstrating your technical expertise and leadership capabilities can significantly strengthen your application.

💵 Compensation & Benefits

Salary Range: The salary range for this role is approximately $80,000 - $120,000 USD per year, depending on experience and qualifications. This is based on market research for similar roles in the cloud infrastructure and management field in Sri Lanka and the United States.

Benefits:

US dollar-linked compensation.
Performance-based annual bonus.
Performance rewards and recognition.
Agile Benefits - special allowances for Health, Wellness & Academic purposes.
Paid birthday leave.
Team engagement allowance.
Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws.
Overseas travel opportunities and exposure to client environments.
Hybrid work arrangement.

📝 Enhancement Note: The salary range provided is an estimate based on market research and may vary depending on the candidate's qualifications and experience. The comprehensive benefits package offered by Sysco LABS is designed to attract and retain top talent in the cloud infrastructure and management field.

🎯 Team & Company Context

🏢 Company Culture

Industry: Sysco LABS operates within the foodservice industry, focusing on technology innovation to support Sysco Corporation's global operations. This role will involve working with cross-functional teams to drive infrastructure excellence and support business objectives.

Company Size: Sysco LABS is a medium-sized technology company with a global presence, offering ample opportunities for growth and career progression. As a captive innovation arm of Sysco Corporation, Sysco LABS benefits from the resources and stability of a large, established organization while maintaining the agility and innovation of a tech startup.

Founded: Sysco LABS was founded in 2010 as a captive innovation center for Sysco Corporation. Since then, it has grown to become a leading technology provider in the foodservice industry, with a strong focus on cloud infrastructure and management.

Team Structure:

The cloud services team at Sysco LABS consists of infrastructure engineers, cloud architects, and DevOps engineers, working collaboratively to drive infrastructure excellence and support business objectives.
The team is structured to encourage cross-functional collaboration, with dedicated teams supporting specific business units and shared services teams providing centralized support for infrastructure, security, and compliance.

Development Methodology:

Sysco LABS follows Agile methodologies, with a focus on continuous integration, continuous deployment, and continuous improvement.
The team uses version control systems, such as Git, and collaboration tools, such as Jira and Confluence, to facilitate efficient and effective development and deployment processes.
Infrastructure as code (IaC) tools, such as Terraform and Azure Resource Manager (ARM) templates, are used to ensure consistent and automated infrastructure provisioning and management.

📝 Enhancement Note: Sysco LABS' culture is characterized by innovation, collaboration, and a strong focus on driving business value through technology. The company encourages continuous learning and professional development, providing ample opportunities for growth and career progression.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-senior level, requiring a strong technical background in cloud infrastructure management, with a focus on Azure and Microsoft Dynamics 365. The ideal candidate will have proven experience leading teams and driving infrastructure projects, with a deep understanding of cloud technologies and a passion for driving excellence in cloud infrastructure management.

Reporting Structure: This role reports directly to the Director of Cloud Services, with a matrix reporting structure to other business unit leaders and stakeholders. The role involves a high degree of collaboration and influence, working closely with cross-functional teams to define infrastructure requirements and ensure alignment with business objectives.

Technical Impact: As a Technical Lead - Cloud Services (Azure D365), you will have a significant impact on the performance, security, and scalability of the Microsoft Dynamics 365 environment. Your technical expertise and leadership will be critical in driving infrastructure excellence and supporting business objectives.

Growth Opportunities:

Technical Progression: This role offers ample opportunities for technical growth, with exposure to cutting-edge cloud technologies and a focus on continuous learning and development. The ideal candidate will be eager to expand their technical skills and take on new challenges as the cloud services team evolves.
Leadership Development: As a Technical Lead, you will have the opportunity to develop your leadership skills, mentoring team members and driving team success. This role also provides exposure to strategic decision-making and business leadership, with the potential to progress into senior leadership roles within the organization.
Architecture & Design: As the cloud services team continues to grow and evolve, there will be opportunities to take on architecture and design roles, driving the technical direction of the team and ensuring alignment with business objectives.

📝 Enhancement Note: Sysco LABS offers a dynamic and challenging work environment, with ample opportunities for growth and career progression. The ideal candidate will be a self-starter, with a strong technical background and a passion for driving excellence in cloud infrastructure management.

🌐 Work Environment

Office Type: Sysco LABS' offices are modern, collaborative workspaces designed to facilitate innovation and productivity. The company encourages a flexible work environment, with a focus on work-life balance and employee well-being.

Office Location(s): Sysco LABS has offices in Colombo, Sri Lanka, and Austin and Houston, Texas, United States. The ideal candidate for this role will be based in Colombo, with the opportunity for occasional travel to other offices and client sites.

Workspace Context:

Collaborative Environment: Sysco LABS' offices are designed to encourage collaboration and knowledge sharing, with open-plan workspaces, dedicated team areas, and ample meeting and conference facilities.
Development Tools & Equipment: The company provides state-of-the-art development tools and equipment, including high-performance workstations, multiple monitors, and testing devices, to ensure that team members have the resources they need to succeed.
Cross-Functional Collaboration: Sysco LABS fosters a culture of cross-functional collaboration, with dedicated teams working together to drive business value through technology. The ideal candidate will be comfortable working in a dynamic, cross-functional environment and able to build strong relationships with stakeholders across the organization.

Work Schedule: Sysco LABS operates on a hybrid work arrangement, with a flexible work schedule designed to balance work-life balance and support employee well-being. The ideal candidate for this role will be able to work independently and manage their time effectively, with a focus on delivering high-quality results and driving team success.

📝 Enhancement Note: Sysco LABS' work environment is designed to support the needs of its employees, with a focus on collaboration, innovation, and work-life balance. The ideal candidate will be comfortable working in a dynamic, fast-paced environment and able to adapt to change and new challenges.

📄 Application & Technical Interview Process

Interview Process:

Technical Phone Screen: A brief technical phone screen to assess your understanding of cloud infrastructure management, Azure, and Microsoft Dynamics 365.
Technical Deep Dive: A detailed technical deep dive, focusing on your experience with cloud infrastructure management, Azure, and Microsoft Dynamics 365. This may include architecture design exercises, system design discussions, and infrastructure management challenges.
Behavioral & Cultural Fit: An in-depth behavioral and cultural fit interview, focusing on your leadership skills, communication abilities, and alignment with Sysco LABS' values and culture.
Final Decision: A final decision-making interview with senior leadership, focusing on your technical expertise, leadership potential, and alignment with the company's strategic objectives.

Portfolio Review Tips:

Portfolio Structure: Organize your portfolio to showcase your experience with cloud infrastructure management, with a focus on Azure and Microsoft Dynamics 365. Highlight your leadership capabilities, technical expertise, and problem-solving skills.
Project Case Studies: Include detailed case studies demonstrating your ability to drive high availability, performance, and security in complex cloud environments. Focus on your approach to infrastructure management, including best practices, security considerations, and compliance strategies.
Documentation & Code Samples: Include detailed documentation of your infrastructure projects, including architecture diagrams, deployment processes, and server configuration details. Include code samples or scripts demonstrating your proficiency in infrastructure as code (IaC) tools and methodologies.

Technical Challenge Preparation:

Azure & Dynamics 365: Brush up on your Azure and Dynamics 365 skills, focusing on infrastructure management, security, and performance optimization. Familiarize yourself with the latest Azure services and features, and be prepared to discuss your approach to infrastructure management in a dynamic, cloud-native environment.
Leadership & Collaboration: Prepare for leadership and collaboration-focused questions, focusing on your ability to mentor team members, drive team success, and work effectively with cross-functional stakeholders.
Problem-Solving & Troubleshooting: Be prepared to discuss your approach to problem-solving and troubleshooting, with a focus on infrastructure management and cloud-native environments. Practice common infrastructure management challenges and develop strategies for addressing them.

📝 Enhancement Note: Sysco LABS' interview process is designed to assess your technical expertise, leadership potential, and cultural fit. The ideal candidate will be a strong communicator, with a deep understanding of cloud infrastructure management and a passion for driving excellence in cloud infrastructure management.

🛠 Technology Stack & Web Infrastructure

Cloud Platform: Azure, with a focus on cloud infrastructure management, security, and performance optimization.

Infrastructure as Code (IaC): Terraform, Azure Resource Manager (ARM) templates, and other IaC tools, with a focus on automated infrastructure provisioning and management.

Monitoring & Logging: Azure Monitor, Log Analytics, and other monitoring and logging tools, with a focus on infrastructure performance, security, and compliance.

Configuration Management: PowerShell, Azure CLI, and other configuration management tools, with a focus on automated infrastructure configuration and management.

Database Management: SQL Server, Azure SQL Database, and other database management tools, with a focus on performance optimization, security, and high availability.

Security & Compliance: Azure Security Center, Azure Sentinel, and other security and compliance tools, with a focus on infrastructure security, threat detection, and incident response.

📝 Enhancement Note: Sysco LABS' technology stack is designed to support a dynamic, cloud-native environment, with a focus on infrastructure management, security, and performance optimization. The ideal candidate will have a strong understanding of Azure and relevant cloud technologies, with a passion for driving excellence in cloud infrastructure management.

👥 Team Culture & Values

Sysco LABS Values:

Innovation: Sysco LABS fosters a culture of innovation, encouraging team members to think creatively and drive business value through technology.
Collaboration: The company encourages cross-functional collaboration, with dedicated teams working together to drive business value through technology.
Agility: Sysco LABS operates with the agility and tenacity of a tech startup, powered by the expertise of the industry leader.
Excellence: The company strives for excellence in all aspects of its operations, with a focus on driving business value through technology.
Integrity: Sysco LABS is committed to operating with the highest ethical standards, with a focus on transparency, accountability, and integrity.

Collaboration Style:

Cross-Functional Integration: Sysco LABS fosters a culture of cross-functional integration, with dedicated teams working together to drive business value through technology. The ideal candidate will be comfortable working in a dynamic, cross-functional environment and able to build strong relationships with stakeholders across the organization.
Code Review & Peer Programming: The company encourages code review and peer programming practices, with a focus on knowledge sharing, technical mentoring, and continuous learning.
Knowledge Sharing: Sysco LABS encourages knowledge sharing, with regular team meetings, brown bag sessions, and technical workshops designed to facilitate collective growth and understanding.

📝 Enhancement Note: Sysco LABS' culture is characterized by innovation, collaboration, and a strong focus on driving business value through technology. The ideal candidate will be a self-starter, with a strong technical background and a passion for driving excellence in cloud infrastructure management.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Infrastructure Management: Sysco LABS' cloud infrastructure is complex and dynamic, with a focus on high availability, performance, and security. The ideal candidate will be comfortable working in a dynamic, cloud-native environment and able to adapt to change and new challenges.
Microsoft Dynamics 365: The company's use of Microsoft Dynamics 365 presents unique infrastructure management challenges, with a focus on performance optimization, security, and high availability. The ideal candidate will have a strong understanding of Dynamics 365 infrastructure requirements and a passion for driving excellence in cloud infrastructure management.
Emerging Technologies: As the cloud services team continues to evolve, there will be opportunities to work with emerging technologies and drive infrastructure excellence in new and challenging environments. The ideal candidate will be comfortable working with new technologies and eager to expand their technical skills and knowledge.

Learning & Development Opportunities:

Technical Skill Development: Sysco LABS offers ample opportunities for technical skill development, with exposure to cutting-edge cloud technologies and a focus on continuous learning and development. The ideal candidate will be eager to expand their technical skills and take on new challenges as the cloud services team evolves.
Leadership Development: As a Technical Lead, you will have the opportunity to develop your leadership skills, mentoring team members and driving team success. This role also provides exposure to strategic decision-making and business leadership, with the potential to progress into senior leadership roles within the organization.
Architecture & Design: As the cloud services team continues to grow and evolve, there will be opportunities to take on architecture and design roles, driving the technical direction of the team and ensuring alignment with business objectives. The ideal candidate will be comfortable working with new technologies and eager to expand their technical skills and knowledge.

📝 Enhancement Note: Sysco LABS offers a dynamic and challenging work environment, with ample opportunities for growth and career progression. The ideal candidate will be a self-starter, with a strong technical background and a passion for driving excellence in cloud infrastructure management.

💡 Interview Preparation

Technical Questions:

Azure & Dynamics 365: Be prepared to discuss your experience with Azure and Dynamics 365, with a focus on infrastructure management, security, and performance optimization. Brush up on your knowledge of the latest Azure services and features, and be prepared to discuss your approach to infrastructure management in a dynamic, cloud-native environment.
Leadership & Collaboration: Prepare for leadership and collaboration-focused questions, focusing on your ability to mentor team members, drive team success, and work effectively with cross-functional stakeholders. Be prepared to discuss your approach to leadership, team dynamics, and stakeholder management.
Problem-Solving & Troubleshooting: Be prepared to discuss your approach to problem-solving and troubleshooting, with a focus on infrastructure management and cloud-native environments. Practice common infrastructure management challenges and develop strategies for addressing them.

Company & Culture Questions:

Sysco LABS Culture: Familiarize yourself with Sysco LABS' culture, values, and mission. Be prepared to discuss how your personal values and career goals align with the company's culture and objectives.
Business Alignment: Be prepared to discuss your understanding of Sysco LABS' business, industry trends, and the role of cloud infrastructure management in driving business value. Show that you have a strong understanding of the company's strategic objectives and how your technical expertise can support them.
Long-Term Goals: Be prepared to discuss your long-term career goals and how this role fits into your broader career aspirations. Show that you are committed to growing with the company and driving long-term success in your role.

Portfolio Presentation Strategy:

Portfolio Structure: Organize your portfolio to showcase your experience with cloud infrastructure management, with a focus on Azure and Microsoft Dynamics 365. Highlight your leadership capabilities, technical expertise, and problem-solving skills.
Project Case Studies: Include detailed case studies demonstrating your ability to drive high availability, performance, and security in complex cloud environments. Focus on your approach to infrastructure management, including best practices, security considerations, and compliance strategies.
Documentation & Code Samples: Include detailed documentation of your infrastructure projects, including architecture diagrams, deployment processes, and server configuration details. Include code samples or scripts demonstrating your proficiency in infrastructure as code (IaC) tools and methodologies.

📝 Enhancement Note: Sysco LABS' interview process is designed to assess your technical expertise, leadership potential, and cultural fit. The ideal candidate will be a strong communicator, with a deep understanding of cloud infrastructure management and a passion for driving excellence in cloud infrastructure management.

📌 Application Steps

To apply for this Technical Lead - Cloud Services (Azure D365) position at Sysco LABS:

Tailor Your Resume: Customize your resume to highlight your relevant experience with cloud infrastructure management, Azure, and Microsoft Dynamics 365. Include specific examples of your leadership capabilities, technical expertise, and problem-solving skills.
Prepare Your Portfolio: Organize your portfolio to showcase your experience with cloud infrastructure management, with a focus on Azure and Microsoft Dynamics 365. Include detailed case studies demonstrating your ability to drive high availability, performance, and security in complex cloud environments. Ensure that your portfolio is well-structured, easy to navigate, and highlights your leadership capabilities, technical expertise, and problem-solving skills.
Brush Up on Your Technical Skills: Review your knowledge of Azure, Microsoft Dynamics 365, and relevant cloud technologies. Be prepared to discuss your approach to infrastructure management, security, and performance optimization in a dynamic, cloud-native environment.
Research Sysco LABS: Familiarize yourself with Sysco LABS' culture, values, and mission. Be prepared to discuss how your personal values and career goals align with the company's culture and objectives.
Prepare for the Interview: Practice common infrastructure management challenges and develop strategies for addressing them. Prepare for leadership and collaboration-focused questions, focusing on your ability to mentor team members, drive team success, and work effectively with cross-functional stakeholders. Be prepared to discuss your approach to leadership, team dynamics, and stakeholder management.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Lead - Cloud Services (Azure D365)