📍 Job Overview

Job Title: Technical Customer Support with German
Company: Concentrix
Location: Katowice, Śląskie, Poland
Job Type: Full-time
Category: Customer Support
Date Posted: 2025-06-01

🚀 Role Summary

Provide technical support for security cameras and systems to customers, both pre and post-sales
Handle inbound and outbound calls, as well as chats and emails, to assist customers and resolve their issues
Collaborate with other departments to ensure customer satisfaction and resolution of technical problems
Troubleshoot technical issues and provide solutions to customers in a clear and concise manner

📝 Enhancement Note: This role requires strong communication skills in both German and English, as well as a solid understanding of technical concepts to effectively support customers.

💻 Primary Responsibilities

Customer Support: Handle customer inquiries, complaints, and troubleshooting via phone, chat, and email
Technical Troubleshooting: Diagnose and resolve technical issues related to security cameras and systems
Collaboration: Work with other departments to ensure customer satisfaction and issue resolution
Customer Satisfaction: Maintain a high level of customer satisfaction by providing excellent support and resolving issues promptly

📝 Enhancement Note: This role requires a strong attention to detail and the ability to multitask efficiently, as well as a genuine interest in new technologies.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Relevant college degree preferred.

Experience: Previous experience in customer support or a related field is required. Familiarity with technical environments or interest in new technologies is a plus.

Required Skills:

Language Skills: Knowledge of German at a minimum B2 level and English at a minimum B2 level
Communication Skills: Excellent communication and interpersonal skills
Problem-Solving: Strong problem-solving skills and the ability to think critically
Technical Aptitude: Basic understanding of technical concepts and a willingness to learn

Preferred Skills:

Customer Service: Previous experience in customer service or support
Technical Background: Familiarity with security cameras and systems
Multilingual: Knowledge of additional languages besides German and English

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Customer Support Experience: Highlight previous customer support or related experience, including any relevant projects or achievements
Language Skills: Demonstrate proficiency in German and English through relevant projects or certifications
Technical Knowledge: Showcase any technical skills or knowledge relevant to security cameras and systems

Technical Documentation:

Problem-Solving Examples: Provide examples of successful problem-solving in customer support scenarios
Technical Troubleshooting: Document any experience with technical troubleshooting and issue resolution

📝 Enhancement Note: While a portfolio is not explicitly required for this role, providing relevant examples of customer support experience, language proficiency, and technical knowledge can strengthen your application.

💵 Compensation & Benefits

Salary Range: The salary for this position is based on an employment contract. Concentrix offers an attractive salary package for the right candidate.

Benefits:

Modern Workplace: A fully equipped and modern workplace located in the heart of Katowice
Training: Fully paid training, allowing you to earn a salary while participating in training programs
Referral Program: The possibility to refer a friend and receive additional benefits
Team-building Events: Regular team-building events to foster a collaborative and enjoyable work environment
Team Leader Support: Dedicated team leader support throughout your employment
Coaching & Mentoring: Coaching and mentoring opportunities to improve your qualifications and advance your career

Working Hours: This is a full-time position, with standard working hours typically ranging from 9:00 AM to 5:00 PM, Monday through Friday. Some flexibility may be required to accommodate customer needs.

📝 Enhancement Note: The salary range for this position is estimated to be between 4,000 PLN and 6,000 PLN gross per month, based on industry standards for customer support roles in Katowice. However, the actual salary may vary depending on the candidate's qualifications and experience.

🎯 Team & Company Context

Company Culture: Concentrix is a global business services company specializing in customer experience, analytics, and technology. Their customer-centric approach values diversity, innovation, and collaboration.

Company Size: Concentrix is a large organization with a global presence, employing over 250,000 people across more than 40 countries. This provides ample opportunities for career growth and professional development.

Founded: Concentrix was founded in 1982 and has since grown into a leading provider of customer experience and business services.

Team Structure: The technical customer support team at Concentrix consists of dedicated professionals who work together to provide exceptional support to customers. The team is led by experienced team leaders who provide guidance and support to team members.

Development Methodology: Concentrix employs a customer-centric approach to problem-solving, focusing on understanding customer needs and providing tailored solutions. The team uses a structured troubleshooting process to efficiently resolve technical issues.

Company Website: Concentrix

📝 Enhancement Note: Concentrix values diversity and inclusion, fostering a work environment where employees can thrive and grow both personally and professionally.

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry-level to mid-level position in the customer support field. It provides an excellent opportunity to gain valuable experience in technical customer support and develop essential skills for career progression.

Reporting Structure: This role reports directly to the Team Leader, who is responsible for overseeing the day-to-day activities of the customer support team and providing guidance and support to team members.

Technical Impact: The technical customer support role has a direct impact on customer satisfaction and the overall success of the company. By providing exceptional support and resolving technical issues promptly, customer support professionals play a crucial role in maintaining customer loyalty and driving business growth.

Growth Opportunities:

Career Progression: With experience and demonstrated success, customer support professionals can advance to roles such as Team Leader, Quality Assurance Specialist, or even move into other areas of the business, such as sales or marketing.
Skill Development: Concentrix offers training and development opportunities to help employees expand their skills and advance their careers. These opportunities may include workshops, webinars, and online courses focused on customer support, technical troubleshooting, and related topics.
Leadership Roles: As employees gain experience and develop their skills, they may have the opportunity to take on leadership roles within the customer support team or other departments.

📝 Enhancement Note: Concentrix offers a supportive work environment that encourages employee growth and development. By taking advantage of training opportunities and demonstrating a strong work ethic, customer support professionals can build a successful career within the organization.

🌐 Work Environment

Office Type: Concentrix operates a modern, fully equipped workplace located in the heart of Katowice. The office provides a collaborative and engaging work environment that fosters productivity and innovation.

Office Location(s): The primary office for this role is located in Katowice, with the address provided in the job listing.

Workspace Context:

Collaborative Environment: The office features an open floor plan that encourages collaboration and communication among team members.
Technical Equipment: The workplace is equipped with the latest technology, including computers, phones, and other tools necessary for providing exceptional customer support.
Multilingual Workforce: Concentrix employs a diverse workforce with a wide range of language skills, allowing for effective communication with customers from around the world.

Work Schedule: This is a full-time position with standard working hours typically ranging from 9:00 AM to 5:00 PM, Monday through Friday. Some flexibility may be required to accommodate customer needs.

📝 Enhancement Note: The work environment at Concentrix is designed to be supportive, collaborative, and engaging, with a focus on employee well-being and success.

📄 Application & Technical Interview Process

Interview Process:

Phone Screening: A brief phone or video call to assess language skills and basic customer support knowledge.
Online Assessment: A short online assessment to evaluate problem-solving skills and technical aptitude.
Face-to-Face Interview: A face-to-face interview with the hiring manager or team leader to discuss the role, company culture, and career growth opportunities.
Final Decision: A final decision will be made based on the candidate's performance throughout the interview process.

Portfolio Review Tips:

Customer Support Experience: Highlight any relevant customer support experience, including projects or achievements that demonstrate strong communication skills and problem-solving abilities.
Language Skills: Provide examples of proficiency in German and English, such as certifications, translations, or multilingual customer support projects.
Technical Knowledge: Showcase any technical skills or knowledge relevant to security cameras and systems, such as troubleshooting examples or certifications.

Technical Challenge Preparation:

Customer Support Scenarios: Practice handling customer support scenarios, focusing on active listening, clear communication, and effective problem-solving.
Technical Troubleshooting: Brush up on your technical troubleshooting skills, using resources and guides relevant to security cameras and systems.
Language Skills: Review German and English grammar, vocabulary, and pronunciation to ensure strong language proficiency.

ATS Keywords: (Organized by category)

Customer Support: Customer Service, Customer Support Representative, Technical Support, Customer Experience, Problem-Solving, Communication Skills, Active Listening, Empathy, Patience
Language Skills: German, English, Bilingual, Multilingual, Language Proficiency, Translation, Interpretation
Technical Skills: Security Cameras, System Troubleshooting, Technical Support, Technical Aptitude, Technical Knowledge, Hardware, Software
Soft Skills: Teamwork, Collaboration, Adaptability, Time Management, Multitasking, Attention to Detail, Customer Focus, Quality Orientation

📝 Enhancement Note: The interview process at Concentrix is designed to assess the candidate's communication skills, technical aptitude, and cultural fit. By preparing thoroughly and demonstrating a strong work ethic, candidates can increase their chances of success in the interview process.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

Phone System: ACRM (Advanced Call Routing Manager) or similar phone system for handling inbound and outbound calls
Chat & Email Platform: Zendesk or similar platform for handling customer inquiries via chat and email
Ticketing System: Zendesk or similar ticketing system for tracking and managing customer support cases

Technical Troubleshooting Tools:

Remote Access: Remote desktop software (e.g., TeamViewer, AnyDesk) for troubleshooting customer issues remotely
Diagnostic Tools: Specialized software and tools for diagnosing and resolving technical issues related to security cameras and systems

📝 Enhancement Note: While this role does not require a deep understanding of specific technologies, a basic familiarity with customer support tools and technical troubleshooting techniques is essential for success in this position.

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Concentrix prioritizes customer satisfaction and strives to provide exceptional customer support at all times.
Quality Orientation: The company is committed to delivering high-quality customer support that meets or exceeds customer expectations.
Continuous Improvement: Concentrix encourages a culture of continuous improvement, with a focus on learning from customer feedback and refining processes to enhance the customer experience.

Collaboration Style:

Teamwork: The customer support team works collaboratively, supporting one another to ensure customer satisfaction and issue resolution.
Cross-Functional Collaboration: The customer support team works closely with other departments, such as sales, marketing, and technical support, to ensure customer needs are met and issues are resolved efficiently.
Knowledge Sharing: Concentrix fosters a culture of knowledge sharing, with team members encouraged to share their expertise and learn from one another.

📝 Enhancement Note: Concentrix values a customer-centric approach to problem-solving, with a focus on understanding customer needs and providing tailored solutions. By embracing this culture, customer support professionals can thrive and make a meaningful impact on the company's success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Support Complexity: Handling a high volume of customer inquiries, complaints, and troubleshooting requests in a timely and efficient manner.
Technical Troubleshooting: Diagnosing and resolving technical issues related to security cameras and systems, often with limited information and under time constraints.
Language Barriers: Communicating effectively with customers from diverse backgrounds and language proficiency levels.

Learning & Development Opportunities:

Customer Support Training: Concentrix offers training and development opportunities focused on customer support, technical troubleshooting, and related topics.
Language Development: Concentrix provides opportunities for employees to improve their language skills, both through on-the-job experience and formal training programs.
Career Progression: With experience and demonstrated success, customer support professionals can advance to roles such as Team Leader, Quality Assurance Specialist, or move into other areas of the business.

📝 Enhancement Note: Concentrix offers a supportive work environment that encourages employee growth and development. By embracing challenges and seeking out learning opportunities, customer support professionals can build a successful career within the organization.

💡 Interview Preparation

Technical Questions:

Customer Support Scenarios: Be prepared to discuss your experience handling customer support scenarios, focusing on active listening, clear communication, and effective problem-solving.
Technical Troubleshooting: Brush up on your technical troubleshooting skills, using resources and guides relevant to security cameras and systems.
Language Skills: Review German and English grammar, vocabulary, and pronunciation to ensure strong language proficiency.

Company & Culture Questions:

Company Culture: Research Concentrix's company culture, values, and mission to demonstrate your fit within the organization.
Customer Support Approach: Be prepared to discuss your approach to customer support, focusing on customer-centric problem-solving and continuous improvement.
Career Growth: Articulate your long-term career goals and how this role fits into your professional development plan.

Portfolio Presentation Strategy:

Customer Support Experience: Highlight any relevant customer support experience, including projects or achievements that demonstrate strong communication skills and problem-solving abilities.
Language Skills: Provide examples of proficiency in German and English, such as certifications, translations, or multilingual customer support projects.
Technical Knowledge: Showcase any technical skills or knowledge relevant to security cameras and systems, such as troubleshooting examples or certifications.

📝 Enhancement Note: The interview process at Concentrix is designed to assess the candidate's communication skills, technical aptitude, and cultural fit. By preparing thoroughly and demonstrating a strong work ethic, candidates can increase their chances of success in the interview process.

📌 Application Steps

To apply for this technical customer support position with German:

Submit Your Application: Visit the Concentrix careers page and submit your application for the Technical Customer Support with German role.
Prepare Your Portfolio: Tailor your portfolio to highlight relevant customer support experience, language proficiency, and technical knowledge, as outlined in the portfolio review tips section.
Optimize Your Resume: Highlight your relevant skills and experience, focusing on customer support, language proficiency, and technical aptitude. Use relevant keywords to optimize your resume for applicant tracking systems.
Prepare for the Interview: Review the interview process, technical questions, company and culture questions, and portfolio presentation strategy sections to ensure you are well-prepared for the interview.
Research the Company: Familiarize yourself with Concentrix's company culture, values, and mission to demonstrate your fit within the organization and show your enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Customer Support with German