Technical Customer Support Representative (calls & emails)

📍 Job Overview

Job Title: Technical Customer Support Representative (calls & emails)
Company: CQS SA
Location: Metamórfosi, Attikí, Greece
Job Type: On-site, Full-time
Category: Customer Support & Service
Date Posted: 2025-06-11
Experience Level: Entry-level to 2 years
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Handle customer inquiries via phone and email, ensuring a positive customer experience.
Key Skills: Communication, Customer Service, Technical Support, Goal Orientation, Computer Skills, English Proficiency.

📝 Enhancement Note: This role focuses on providing excellent customer service and technical assistance, representing major brands in Greece.

💻 Primary Responsibilities

Handle Customer Inquiries: Respond to customer inquiries via phone and email, addressing their concerns and providing technical assistance.
Troubleshoot Technical Issues: Diagnose and troubleshoot technical problems, ensuring customer satisfaction and resolution.
Maintain Customer Records: Update and maintain customer records accurately, ensuring data integrity and security.
Collaborate with Technical Teams: Work closely with internal technical teams to escalate complex issues and ensure timely resolution.
Meet Performance Metrics: Achieve and exceed performance metrics, such as customer satisfaction scores and call handling times.

📝 Enhancement Note: Success in this role requires strong communication skills, patience, and the ability to multitask while maintaining a positive attitude.

🎓 Skills & Qualifications

Education: High school diploma or equivalent.

Experience: Entry-level to 2 years of experience in customer service or technical support is preferred but not required.

Required Skills:

Excellent communication skills in Greek and English.
Strong problem-solving skills and attention to detail.
Proficiency in using computers and customer service software.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Customer-focused mindset with a passion for providing excellent service.

Preferred Skills:

Previous experience in a call center or technical customer service role.
Familiarity with CRM software and sales processes.
Knowledge of specific products or services offered by the company's clients.

📝 Enhancement Note: While previous experience is preferred, the company is willing to train the right candidate with a strong customer focus and willingness to learn.

📊 Web Portfolio & Project Requirements (N/A)

📝 Enhancement Note: This role does not require a web portfolio or project requirements as it is not a web development or server administration position.

💵 Compensation & Benefits

Salary Range: The monthly salary is negotiable and depends on the candidate's qualifications and experience. The salary range for this role in Greece is typically between €1,200 and €1,800 gross per month, according to Glassdoor and Indeed.

Benefits:

Monthly salary paid in stable installments, with overtime, bonuses, and insurance.
Permanent contract.
Modern work environment.
Opportunities for professional growth.

Working Hours: 8 or 6 hours per day, Monday to Friday.

📝 Enhancement Note: The salary range provided is an estimate based on market research and may vary depending on the candidate's qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Customer service and support.

Company Size: Medium-sized company with a growing customer base.

Founded: The company was founded in 2011 and has since grown to become one of the leading customer service providers in Greece.

Team Structure:

The customer support team consists of representatives who handle customer inquiries via phone and email.
The team works closely with internal technical teams to resolve complex issues and ensure customer satisfaction.
The company encourages a collaborative and supportive work environment, with regular team meetings and training sessions.

Development Methodology:

The company follows a structured approach to customer service, with clear processes and guidelines for handling customer inquiries.
Regular training sessions and performance reviews ensure that customer support representatives maintain high standards and continuously improve their skills.

Company Website: CQS SA

📝 Enhancement Note: The company's focus on customer service and continuous improvement creates an environment where customer support representatives can grow and develop their skills.

📈 Career & Growth Analysis

Customer Support Representative Career Level: This role is an entry-level to intermediate position in the customer support and service industry. The primary responsibility is to handle customer inquiries and provide technical assistance, ensuring customer satisfaction and resolution.

Reporting Structure: Customer support representatives report directly to the customer support team leader or manager.

Technical Impact: The role has a direct impact on customer satisfaction and the company's reputation. By providing excellent service and resolving technical issues, customer support representatives contribute to the company's overall success.

Growth Opportunities:

Promotion to Team Leader: With experience and strong performance, customer support representatives may be promoted to team leader, overseeing a team of customer support representatives and ensuring high service standards.
Transition to Technical Support: With a strong technical background and proven problem-solving skills, customer support representatives may transition to a more technical role within the company.
Training and Development: The company offers regular training sessions and workshops to help customer support representatives develop their skills and advance their careers.

📝 Enhancement Note: Career progression in customer support typically involves moving into leadership or more specialized technical roles, depending on the individual's skills and interests.

🌐 Work Environment

Office Type: The company operates a modern, well-equipped office in Metamórfosi, Attikí, Greece.

Office Location(s): The company's main office is located in Metamórfosi, with easy access to public transportation and nearby amenities.

Workspace Context:

The customer support team works in an open-plan office with dedicated workstations for each representative.
The office is equipped with modern technology, including computers, headsets, and customer service software.
The company encourages a collaborative and supportive work environment, with regular team meetings and training sessions.

Work Schedule: The work schedule is typically 8 or 6 hours per day, Monday to Friday. The company offers flexible scheduling to accommodate employee needs and preferences.

📝 Enhancement Note: The company's modern work environment and flexible scheduling create an enjoyable and productive workspace for customer support representatives.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screening: A brief phone or video call to assess communication skills and fit for the role.
In-depth Interview: A more detailed interview to discuss the candidate's experience, skills, and career goals. This may include role-playing exercises to assess customer service skills.
Final Interview: A final interview with the hiring manager or a panel to discuss the candidate's fit for the role and the company's culture.

Portfolio Review Tips (N/A): This role does not require a portfolio.

Technical Challenge Preparation (N/A): This role does not require technical challenges or coding exercises.

ATS Keywords: Customer Service, Technical Support, Communication, Problem-solving, Customer Satisfaction, Call Center, CRM, Sales, Greek, English.

📝 Enhancement Note: While this role does not require a portfolio or technical challenges, candidates should be prepared to demonstrate their communication skills, problem-solving abilities, and customer focus throughout the interview process.

🛠 Technology Stack & Web Infrastructure (N/A)

📝 Enhancement Note: This role does not require knowledge of specific web technologies or infrastructure, as it is focused on customer service and support.

👥 Team Culture & Values

Customer Service Values:

Customer Focus: Putting the customer first and ensuring their satisfaction with every interaction.
Professionalism: Maintaining a positive and professional demeanor at all times, even in challenging situations.
Teamwork: Collaborating with colleagues and other departments to ensure customer issues are resolved efficiently and effectively.
Continuous Improvement: Regularly seeking feedback and opportunities to improve customer service skills and processes.

Collaboration Style:

Open Communication: Encouraging open and honest communication among team members and across departments.
Regular Meetings: Holding regular team meetings to discuss performance, share best practices, and address any concerns.
Cross-functional Collaboration: Working closely with other departments, such as technical support and sales, to ensure customer issues are resolved efficiently and effectively.

📝 Enhancement Note: The company's focus on customer service and continuous improvement creates a collaborative and supportive work environment for customer support representatives.

⚡ Challenges & Growth Opportunities

Technical Challenges (N/A): This role does not involve technical challenges, as it is focused on customer service and support.

Learning & Development Opportunities:

Training Sessions: Regular training sessions and workshops to help customer support representatives develop their skills and advance their careers.
On-the-Job Training: Opportunities to learn from more experienced team members and gain hands-on experience in customer service and support.
Career Progression: Opportunities to progress to leadership or more specialized technical roles within the company.

📝 Enhancement Note: The company offers numerous learning and development opportunities to help customer support representatives grow and advance their careers.

💡 Interview Preparation

Technical Questions (N/A): This role does not involve technical questions, as it is focused on customer service and support.

Company & Culture Questions:

Customer Service Scenarios: Be prepared to discuss how you would handle specific customer service scenarios, demonstrating your problem-solving skills and customer focus.
Company Culture: Research the company's values and mission, and be prepared to discuss how you align with them.
Career Goals: Be ready to discuss your long-term career goals and how this role fits into your career path.

Portfolio Presentation Strategy (N/A): This role does not require a portfolio presentation.

📝 Enhancement Note: Candidates should focus on demonstrating their communication skills, problem-solving abilities, and customer focus throughout the interview process.

📌 Application Steps

To apply for this Technical Customer Support Representative position:

Submit your application through the provided link.
Prepare for the phone or video screening by practicing your communication skills and customer service scenarios.
Research the company's values, mission, and culture to ensure a strong fit for the role.
Prepare for the in-depth interview by reflecting on your experience, skills, and career goals.
Attend the final interview with confidence, demonstrating your customer focus, problem-solving abilities, and enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer service industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Customer Support Representative (calls & emails) - Μεταμόρφωση