📍 Job Overview

Job Title: Technical Customer Support
Company: Speira
Location: Håvik, Norway
Job Type: On-site
Category: Customer Support & Technical Assistance
Date Posted: 2025-07-19
Experience Level: 2-5 years

🚀 Role Summary

Speira, a leading global manufacturer of advanced rolled aluminum products, seeks a Technical Customer Support specialist to manage new product qualifications and implementations, handle claims and complaints, and provide exceptional customer service. This role requires strong communication skills, curiosity, and a willingness to learn about Speira's products in an international environment.

📝 Enhancement Note: This role involves a high degree of customer interaction, requiring excellent communication skills and the ability to work independently. It also offers opportunities for international travel and exposure to diverse customer bases.

💻 Primary Responsibilities

Customer Support: Provide technical support and service to customers in close cooperation with Speira's sales offices.
Product Recommendations: Propose the right alloys and tempers based on material characteristics formulated by customers.
Sales Support: Support Speira's sales offices with procuring products from both Speira and customers.
New Product Qualifications: Handle new product qualifications, claims, and complaints in close cooperation with production departments.
Material Testing: Follow up on material testing, characterization of Speira's products, documents, and present results thereof.
Travel: Some travel is required, primarily within Europe but also worldwide, for customer visits.

📝 Enhancement Note: This role requires a proactive approach to problem-solving, as you will need to effectively communicate product requirements to both customers and operations teams.

🎓 Skills & Qualifications

Education: A degree in Materials Science or Mechanical Engineering is advantageous but not required if you have relevant experience in the aluminum industry.

Experience: Proven experience in customer support, mechanical and metallographic testing, and familiarity with the aluminum industry.

Required Skills:

Excellent communication skills in English, with a willingness to learn Norwegian.
Strong problem-solving skills and attention to detail.
Ability to work independently and manage customer accounts.
Familiarity with mechanical and metallographic testing methods.
Proficiency in using Microsoft Office Suite.

Preferred Skills:

Experience in the aluminum industry.
Additional language skills.
Knowledge of aluminum alloy characteristics and tempering processes.

📝 Enhancement Note: While a degree in a relevant field is beneficial, Speira values experience and a willingness to learn. If you have a strong background in customer support and a keen interest in the aluminum industry, you are encouraged to apply.

📊 Portfolio & Project Requirements

As this role focuses on customer support and technical assistance, a portfolio is not typically required. However, demonstrating relevant experience in customer support, problem-solving, and technical troubleshooting will be essential.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between 50,000 NOK and 70,000 NOK per year, based on industry standards for similar roles in Norway. However, the final salary will depend on the candidate's qualifications and experience.

Benefits:

Competitive benefits package, including health insurance and retirement plans.
Opportunities for professional development and training.
A dynamic and international work environment.
The chance to work for a leading global manufacturer in the aluminum industry.

Working Hours: The standard workweek is 40 hours, with some flexibility for travel and customer needs.

📝 Enhancement Note: Speira offers a competitive benefits package and opportunities for professional growth. The salary range provided is an estimate and may vary based on the candidate's qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Speira operates in the aluminum industry, manufacturing advanced rolled aluminum products for various industries, including automotive, packaging, printing, engineering, building, and construction.

Company Size: Speira employs approximately 5,000 people, primarily in Germany and Norway, with seven production sites and a research and development center.

Founded: Speira was founded in 2020, following the merger of two leading aluminum companies, Hydro and Norsk Hydro's aluminum business.

Team Structure: The Technical Customer Support team works closely with sales offices, production departments, and customers to ensure the smooth delivery and quality of Speira's products.

Development Methodology: Speira follows a structured approach to product development, quality assurance, and continuous improvement, with a strong focus on customer satisfaction and market trends.

Company Website: https://www.speira.com/

📝 Enhancement Note: Speira's company culture emphasizes collaboration, innovation, and a strong customer focus. The company's size and international presence offer opportunities for career growth and exposure to diverse markets.

📈 Career & Growth Analysis

Technical Customer Support Role Level: This role involves managing customer accounts, handling claims and complaints, and providing technical support. It requires strong communication skills, problem-solving abilities, and a willingness to learn about Speira's products.

Reporting Structure: The Technical Customer Support specialist reports directly to the Head of TCS Karmøy and works closely with sales offices, production departments, and customers.

Technical Impact: This role has a direct impact on customer satisfaction, product quality, and Speira's reputation in the market. By effectively managing customer accounts and handling claims and complaints, the Technical Customer Support specialist contributes to maintaining and enhancing Speira's customer relationships.

Growth Opportunities:

Product Specialist: Develop expertise in specific aluminum alloys and tempers, becoming a go-to resource for customers and internal teams.
Team Lead: Demonstrate strong leadership skills and manage a team of Technical Customer Support specialists.
Senior Technical Role: Pursue a career in technical product development, quality assurance, or process improvement within Speira.

📝 Enhancement Note: Speira offers opportunities for career growth and development within the Technical Customer Support role and across the organization. By demonstrating strong performance and a commitment to learning, candidates can advance their careers in various technical and leadership roles.

🌐 Work Environment

Office Type: Speira's Håvik office is a modern, collaborative workspace designed to facilitate teamwork and innovation.

Office Location(s): Håvik, Norway, with additional offices in Germany and other international locations.

Workspace Context:

Collaboration: The workspace encourages cross-functional collaboration between technical, sales, and production teams.
Equipment: Speira provides modern equipment, including computers, software, and testing devices, to support employees' work.
Flexibility: The work schedule offers some flexibility for travel and customer needs, with a standard workweek of 40 hours.

Work Schedule: The standard workweek is 40 hours, with some flexibility for travel and customer needs. Some international travel may be required, primarily within Europe but also worldwide.

📝 Enhancement Note: Speira's work environment fosters collaboration and innovation, with modern facilities and equipment to support employees' work. The flexible work schedule accommodates travel and customer needs, offering opportunities for international exposure.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, English proficiency, and cultural fit.
Technical Assessment: A case study or scenario-based assessment to evaluate problem-solving skills, attention to detail, and technical knowledge of aluminum alloys and tempering processes.
Final Interview: A discussion with the hiring manager and other team members to assess cultural fit, career goals, and motivation for the role.

Portfolio Review Tips: As this role focuses on customer support and technical assistance, a portfolio is not typically required. However, demonstrating relevant experience in customer support, problem-solving, and technical troubleshooting will be essential.

Technical Challenge Preparation:

Brush up on aluminum alloy characteristics and tempering processes.
Familiarize yourself with Speira's products and industry applications.
Prepare examples of successful customer support and problem-solving experiences.

ATS Keywords: Aluminum, Alloy, Tempering, Customer Support, Problem Solving, Technical Assistance, Mechanical Testing, Metallographic Testing, Customer Service, Product Recommendations, Travel, International, English, Norwegian.

📝 Enhancement Note: Speira's interview process focuses on assessing communication skills, technical knowledge, and cultural fit. By preparing for the technical assessment and final interview, candidates can demonstrate their qualifications and motivation for the role.

🛠 Technology Stack & Web Infrastructure

As this role focuses on customer support and technical assistance, there is no specific technology stack or web infrastructure to mention. However, familiarity with Microsoft Office Suite and relevant industry-specific software is beneficial.

👥 Team Culture & Values

Speira's Values:

Customer Focus: Speira prioritizes customer satisfaction and strives to understand and meet customer needs.
Collaboration: Speira fosters a collaborative work environment, encouraging teamwork and knowledge sharing.
Innovation: Speira encourages continuous learning and innovation to maintain its competitive edge in the aluminum industry.
Responsibility: Speira takes responsibility for its actions and their impact on customers, employees, and the environment.

Collaboration Style:

Cross-Functional Integration: Speira's teams work closely together, with regular communication and collaboration between technical, sales, and production teams.
Knowledge Sharing: Speira encourages employees to share their knowledge and expertise with their colleagues to foster a culture of continuous learning.
Continuous Improvement: Speira is committed to continuous improvement, with a focus on enhancing product quality, customer satisfaction, and operational efficiency.

📝 Enhancement Note: Speira's values and collaboration style emphasize customer focus, innovation, and continuous learning. By fostering a culture of collaboration and knowledge sharing, Speira encourages employees to grow both personally and professionally.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Product Knowledge: Stay up-to-date with Speira's product portfolio, including new alloys and tempers, to provide accurate recommendations and support to customers.
Customer Expectations: Manage customer expectations by balancing their needs with Speira's production capabilities and quality standards.
Problem Solving: Develop creative and effective solutions to resolve customer claims and complaints, ensuring customer satisfaction and maintaining Speira's reputation.

Learning & Development Opportunities:

Product Training: Attend product training sessions and workshops to deepen your understanding of Speira's aluminum alloys and tempering processes.
Industry Conferences: Participate in industry conferences and events to stay informed about market trends and best practices in the aluminum industry.
Mentorship: Seek mentorship opportunities from experienced colleagues to gain insights into the aluminum industry and Speira's operations.

📝 Enhancement Note: Speira offers opportunities for professional growth and development through product training, industry conferences, and mentorship. By embracing these opportunities, Technical Customer Support specialists can enhance their skills and advance their careers within the organization.

💡 Interview Preparation

Technical Questions:

Product Knowledge: Demonstrate your understanding of Speira's aluminum alloys and tempering processes by explaining their characteristics, applications, and differences.
Problem Solving: Present a case study or scenario-based example of a challenging customer support situation you've faced and how you resolved it.
Customer Focus: Explain how you would manage a customer's expectations when facing a production delay or quality issue.

Company & Culture Questions:

Company Knowledge: Show your understanding of Speira's history, products, and industry by discussing recent news, market trends, or customer applications.
Team Dynamics: Describe your experience working in a cross-functional team and how you've contributed to its success.
Career Goals: Articulate your short- and long-term career goals, and how this role fits into your professional development plan.

Portfolio Presentation Strategy:

As this role focuses on customer support and technical assistance, a portfolio is not typically required. However, be prepared to discuss your relevant experience, problem-solving skills, and customer support strategies.

📝 Enhancement Note: Speira's interview process focuses on assessing communication skills, technical knowledge, and cultural fit. By preparing for technical and company-specific questions, candidates can demonstrate their qualifications and motivation for the role.

📌 Application Steps

To apply for this Technical Customer Support position at Speira:

Submit your application through the Speira careers page.
Customize your resume and cover letter to highlight your relevant experience in customer support, problem-solving, and technical troubleshooting.
Prepare for the phone/video screen, technical assessment, and final interview by reviewing the interview preparation tips provided above.
Research Speira's products, industry, and company culture to demonstrate your enthusiasm and understanding of the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Speira before making application decisions.

Technical Customer Support