Technical Customer Support Associate at Aquabyte

📍 Job Overview

Job Title: Technical Customer Support Associate
Company: Aquabyte
Location: Bergen, Vestland, Norway
Job Type: On-site, Full-Time
Category: Technical Support
Date Posted: July 18, 2025
Experience Level: Entry-level to Mid-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Aquabyte, a leading technology company specializing in innovative solutions for decision support in the aquaculture industry, is seeking a technical and solution-oriented Technical Customer Support Associate to join their Bergen team. In this diverse role, you will handle a wide range of technical challenges, from remote troubleshooting to hands-on installation of equipment at aquaculture facilities. As an integral part of the support team, you will monitor system performance and respond quickly to technical issues. This role requires a combination of technical expertise, excellent communication skills, and the ability to thrive in a dynamic environment where no two days are the same.

📝 Enhancement Note: Aquabyte's focus on innovation, adaptability, and continuous improvement creates an environment where creative team members can shape the future of the company and drive positive change in an exciting industry.

💻 Primary Responsibilities

Handle Technical Support: Respond to and resolve customer inquiries via phone, email, and chat, addressing hardware, software, network, and Wi-Fi issues.
Monitor System Performance: Oversee and follow up on alarms from the internal alarm system to ensure optimal system health.
On-site Troubleshooting and Installation: Travel to aquaculture facilities to perform on-site troubleshooting and install network equipment as needed.
On-call Support: Participate in an on-call rotation to provide continuous support to customers during evenings, weekends, and holidays.
Collaborate with Development and Customer Success Teams: Work closely with Aquabyte's development and customer success teams to optimize their solutions and improve customer satisfaction.

🎓 Skills & Qualifications

Education: Relevant technical education or equivalent experience.

Experience: Proven experience in technical customer support or a related field.

Required Skills:

Proficiency in ICT and network technology
Strong problem-solving skills and analytical mindset
Excellent communication skills in English and Norwegian (both written and verbal)
Valid driver's license (class B)
Flexibility to travel when required
Dedication to continuous learning and performance optimization

Preferred Skills:

Knowledge of command line and/or scripting
Familiarity with the aquaculture industry

📊 Web Portfolio & Project Requirements (N/A)

This role does not require a web portfolio or project requirements as it is focused on technical customer support and not web development or server administration.

💵 Compensation & Benefits

Salary Range: Competitive salary (not specified in the job listing)

Benefits:

Stock options
Personal and professional development opportunities
Flexible working hours
Positive team culture
Free lunch and snacks
Opportunity to contribute to sustainable innovation in the global seafood industry

Working Hours: Full-time, 40 hours per week, with flexible hours and on-call support rotation

📝 Enhancement Note: The salary range for this role in Bergen, Norway, typically falls between 400,000 NOK and 550,000 NOK per year (approximately 36,000 EUR to 49,000 EUR) for an entry-level to mid-level position in technical customer support, based on regional market research and industry standards.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aquabyte operates in the aquaculture technology sector, focusing on innovative solutions for decision support in the industry.

Company Size: Aquabyte is a growing technology company with a flat organizational structure that encourages creative team members to shape the future of the company and drive positive change in the industry.

Founded: Aquabyte was founded in 2017, with a mission to make the aquaculture industry more efficient and sustainable through innovative technology.

Team Structure:

Aquabyte's technical customer support team consists of dedicated professionals responsible for handling technical support inquiries, monitoring system performance, and collaborating with development and customer success teams to optimize solutions.
The team works closely together, fostering a collaborative environment where everyone's input is valued.

Development Methodology:

Aquabyte follows Agile methodologies for software development, with a focus on continuous improvement and customer satisfaction.
The company encourages a culture of innovation, adaptability, and continuous learning, with a strong emphasis on collaboration and teamwork.

Company Website: Aquabyte

📝 Enhancement Note: Aquabyte's flat organizational structure and focus on innovation create an environment where team members can have a significant impact on the company's future and contribute to positive change in the aquaculture industry.

📈 Career & Growth Analysis

Technical Customer Support Career Level: This role is an entry-level to mid-level position in technical customer support, focusing on handling technical inquiries, monitoring system performance, and collaborating with development and customer success teams to optimize solutions.

Reporting Structure: The Technical Customer Support Associate will report directly to the Customer Success Manager and work closely with the development and customer success teams.

Technical Impact: In this role, you will have a direct impact on Aquabyte's customers by ensuring optimal system performance, resolving technical issues quickly, and collaborating with development teams to improve their solutions.

Growth Opportunities:

Technical Skill Development: Aquabyte encourages continuous learning and offers opportunities for team members to develop their technical skills and advance their careers within the company.
Leadership Potential: As the company grows, there may be opportunities for team members to take on leadership roles and help shape the future of Aquabyte's technical support team.

📝 Enhancement Note: Aquabyte's focus on innovation and continuous improvement creates an environment where team members can grow both personally and professionally, with opportunities for career advancement and leadership roles as the company expands.

🌐 Work Environment

Office Type: Aquabyte's headquarters is located in Bergen, Norway, with a central and modern office space that fosters collaboration and innovation.

Office Location(s): Bergen, Norway

Workspace Context:

Aquabyte's office provides a collaborative workspace with multiple monitors and testing devices available for technical support team members.
The office is designed to encourage team interaction and cross-functional collaboration, with a strong emphasis on communication and knowledge sharing.

Work Schedule: Full-time, 40 hours per week, with flexible hours and an on-call support rotation to ensure continuous customer support during evenings, weekends, and holidays.

📝 Enhancement Note: Aquabyte's modern office space and focus on collaboration create an environment where team members can work together effectively, share knowledge, and drive innovation in the aquaculture technology sector.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to discuss your background, experience, and fit for the role.
Technical Assessment: A hands-on assessment to evaluate your technical skills, problem-solving abilities, and communication skills.
Final Interview: A final interview with the hiring manager and/or other team members to discuss your fit for the role and the company culture.

Portfolio Review Tips (N/A): This role does not require a portfolio review as it is focused on technical customer support and not web development or server administration.

Technical Challenge Preparation:

Brush up on your technical customer support skills, focusing on problem-solving, communication, and active listening.
Familiarize yourself with Aquabyte's products and services, as well as the aquaculture industry.
Prepare questions to ask the interviewer about the role, the team, and the company to demonstrate your interest and engagement.

ATS Keywords: (Relevant keywords for technical customer support roles in the aquaculture industry)

Industry Terms:

Aquaculture
Technical Support
Customer Service
Problem Solving
System Monitoring
On-site Troubleshooting
Network Equipment
Customer Success

Tools & Technologies:

CRM (Customer Relationship Management) software
Ticketing systems (e.g., Zendesk, Jira Service Management)
Remote access tools (e.g., TeamViewer, AnyDesk)
Network monitoring tools (e.g., Nagios, Zabbix)
Operating systems (Windows, Linux, macOS)
Office suites (Microsoft Office, Google Workspace)

Soft Skills:

Communication
Active Listening
Problem-solving
Analytical Thinking
Adaptability
Teamwork
Customer Focus

📝 Enhancement Note: When preparing for your technical customer support interview with Aquabyte, focus on demonstrating your strong communication skills, problem-solving abilities, and commitment to customer satisfaction. Familiarize yourself with the aquaculture industry and Aquabyte's products and services to show your enthusiasm for the role and the company.

🛠 Technology Stack & Web Infrastructure (N/A)

This role does not require a specific technology stack or web infrastructure knowledge as it is focused on technical customer support and not web development or server administration.

👥 Team Culture & Values

Aquabyte Values:

Innovation: Aquabyte encourages a culture of innovation, with a strong focus on developing new and creative solutions to drive positive change in the aquaculture industry.
Adaptability: Aquabyte's dynamic environment requires team members to be adaptable, flexible, and able to thrive in a constantly evolving workplace.
Continuous Learning: Aquabyte fosters a culture of continuous learning, with a strong emphasis on personal and professional development for all team members.
Collaboration: Aquabyte values a collaborative work environment, where team members work together to achieve common goals and drive success for the company and its customers.

Collaboration Style:

Aquabyte's team works closely together, with a strong emphasis on communication, knowledge sharing, and cross-functional collaboration.
The company encourages a flat organizational structure, where everyone's input is valued, and team members are empowered to contribute to the company's success.

📝 Enhancement Note: Aquabyte's focus on innovation, adaptability, continuous learning, and collaboration creates an environment where team members can thrive, grow both personally and professionally, and contribute to the company's success in the aquaculture technology sector.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Handling Technical Support Inquiries: Aquabyte's customers may have complex technical issues that require creative problem-solving and strong communication skills to resolve.
On-site Troubleshooting: Traveling to aquaculture facilities to perform on-site troubleshooting and installation may present unique challenges that require quick thinking and adaptability.
System Monitoring: Monitoring Aquabyte's systems for performance and potential issues may require strong analytical skills and a keen eye for detail.

Learning & Development Opportunities:

Technical Skill Development: Aquabyte offers opportunities for team members to develop their technical skills and advance their careers within the company.
Industry Knowledge: Working in the aquaculture technology sector provides unique insights into the industry and its challenges, allowing team members to grow both personally and professionally.
Leadership Potential: As Aquabyte grows, there may be opportunities for team members to take on leadership roles and help shape the future of the company's technical support team.

📝 Enhancement Note: Aquabyte's dynamic environment and focus on continuous learning create an environment where team members can face technical challenges head-on, grow both personally and professionally, and contribute to the company's success in the aquaculture technology sector.

💡 Interview Preparation

Technical Questions:

Technical Support Scenarios: Be prepared to discuss how you would handle various technical support scenarios, demonstrating your problem-solving skills, communication abilities, and commitment to customer satisfaction.
Industry Knowledge: Familiarize yourself with the aquaculture industry and Aquabyte's products and services to show your enthusiasm for the role and the company.
Company Culture: Research Aquabyte's company culture, values, and mission to demonstrate your fit for the role and the team.

Company & Culture Questions:

Company Goals: Be prepared to discuss Aquabyte's goals and how your role as a Technical Customer Support Associate can contribute to the company's success.
Team Dynamics: Prepare questions to ask the interviewer about the team dynamics, collaboration, and knowledge sharing within the technical support team and the company as a whole.
Growth Opportunities: Inquire about career growth opportunities within Aquabyte, both in technical customer support and other areas of the company.

Portfolio Presentation Strategy (N/A): This role does not require a portfolio presentation as it is focused on technical customer support and not web development or server administration.

📝 Enhancement Note: When preparing for your technical customer support interview with Aquabyte, focus on demonstrating your strong communication skills, problem-solving abilities, and commitment to customer satisfaction. Familiarize yourself with the aquaculture industry and Aquabyte's products and services to show your enthusiasm for the role and the company. Research Aquabyte's company culture, values, and mission to ensure a strong fit for the role and the team.

📌 Application Steps

To apply for this technical customer support position at Aquabyte:

Submit Your Application: Visit the application link and submit your resume, highlighting your relevant experience, technical skills, and commitment to customer satisfaction.
Prepare for Phone/Video Screen: Review your technical customer support experience, problem-solving skills, and communication abilities in preparation for a brief phone or video call with Aquabyte's hiring team.
Prepare for Technical Assessment: Brush up on your technical customer support skills, focusing on problem-solving, communication, and active listening. Familiarize yourself with Aquabyte's products and services, as well as the aquaculture industry.
Research Aquabyte: Thoroughly research Aquabyte's company culture, values, mission, and products to ensure a strong fit for the role and the team. Prepare thoughtful questions to ask the interviewer about the company and the technical customer support team.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions about technical customer support roles in the aquaculture technology sector. All details should be verified directly with Aquabyte before making application decisions.

Technical Customer Support Associate