📍 Job Overview

• Job Title: Tech Officer: Technical Support
• Company: BCXP
• Location: Cape Town, South Africa
• Job Type: On-site
• Category: IT Support & Technical Services
• Date Posted: June 25, 2025
• Experience Level: Intermediate (2-5 years)
• Remote Status: On-site

🚀 Role Summary

• Provide on-site technical support to users, resolving hardware, software, and networking issues.
• Install and configure client computer hardware, software, and networks.
• Maintain client relations and track work records.
• 📝 Enhancement Note: This role requires a balance of technical expertise and customer service skills to ensure client satisfaction and prompt issue resolution.

💻 Primary Responsibilities

• 📝 Enhancement Note: The following responsibilities are key to maintaining client systems and ensuring business continuity.

• 🔧 Provide on-site technical support to users, diagnosing and resolving hardware, software, and networking issues.

• 🛠 Install and configure client computer hardware, software, systems, networks, printers, and scanners.

• 📞 Maintain good client relations and accurately compile reports, including job reports.

• 📊 Track and manage work records, ensuring accurate record-keeping and timely resolution of support tickets.

• 🔍 Perform due diligence by meeting with clients to diagnose software, networking, or hardware issues before applying a resolution.

🎓 Skills & Qualifications

Education: NQF 4: Grade 12 National Diploma or equivalent.

Experience: Minimum 2 years of experience in attending to and installing hardware solutions within the retail environment.

Required Skills:

• 💻 Strong ICT knowledge and technology consulting skills.
• 🧠 Problem-solving abilities and customer service mindset.
• 🤝 Teamwork and collaboration skills.
• 📊 Ability to track and manage work records accurately.

Preferred Skills:

• 📝 Certifications such as Microsoft Systems Associate or Engineer (MCSA or MCSE), Linux LPIC, or CompTIA Linux+.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• 💻 Demonstrate experience in hardware installation, configuration, and troubleshooting.
• 📊 Showcase problem-solving skills and customer service mindset through case studies or testimonials.
• 📝 Highlight any relevant certifications or training in hardware support and maintenance.

Technical Documentation:

• 📝 Document installation and troubleshooting processes, including step-by-step guides and screenshots.
• 📊 Track and document work records, ensuring accurate record-keeping and timely resolution of support tickets.

💵 Compensation & Benefits

Salary Range: ZAR 25,000 - 35,000 per month (based on experience and industry standards for intermediate IT support roles in Cape Town).

Benefits:

• 🚗 Drivers license and reliable vehicle required.
• 🕒 Ability to work extended/long hours as and when required.

Working Hours: Full-time, billable position with extended hours as needed.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Services.

Company Size: Medium-sized company with a focus on providing technical support and services to clients.

Founded: BCXP was founded in 1996, with a history of providing IT services and solutions to various industries.

Team Structure:

• 💻 The technical support team consists of experienced IT professionals responsible for on-site client support.
• 📞 The team works closely with the Ops Manager: On-site Operations (M/S6) to ensure client satisfaction and prompt issue resolution.

Development Methodology:

• 📝 The team follows a structured approach to technical support, focusing on prompt issue resolution and client satisfaction.
• 📊 Work records are tracked and managed to ensure accurate record-keeping and timely resolution of support tickets.

Company Website: BCXP website

📈 Career & Growth Analysis

IT Support Career Level: This role is an intermediate-level position, focusing on on-site technical support and hardware maintenance.

Reporting Structure: The Tech Officer reports directly to the Ops Manager: On-site Operations (M/S6).

Technical Impact: The Tech Officer plays a crucial role in maintaining client systems, ensuring business continuity, and providing excellent customer service.

Growth Opportunities:

• 📝 Gain experience in hardware installation, configuration, and troubleshooting.
• 📊 Develop problem-solving skills and customer service mindset.
• 🏆 Demonstrate leadership potential through excellent performance and client satisfaction.

🌐 Work Environment

Office Type: On-site, client-based position with full-time revenue-generating responsibilities.

Office Location(s): Cape Town, South Africa.

Workspace Context:

• 💻 The Tech Officer works on-site at client locations, providing technical support and hardware maintenance.
• 📞 The role requires strong communication skills and the ability to work effectively with clients.
• 📊 The Tech Officer is responsible for tracking and managing work records, ensuring accurate record-keeping and timely resolution of support tickets.

Work Schedule: Full-time, billable position with extended hours as needed to ensure client satisfaction and prompt issue resolution.

📄 Application & Technical Interview Process

Interview Process:

• 📝 Prepare for technical interview questions focusing on hardware installation, configuration, and troubleshooting.
• 📊 Demonstrate problem-solving skills and customer service mindset through case studies or testimonials.
• 📝 Highlight any relevant certifications or training in hardware support and maintenance.

Portfolio Review Tips:

• 💻 Showcase experience in hardware installation, configuration, and troubleshooting.
• 📊 Include work records and case studies demonstrating problem-solving skills and customer service mindset.
• 📝 Highlight any relevant certifications or training in hardware support and maintenance.

Technical Challenge Preparation:

• 💻 Brush up on hardware installation, configuration, and troubleshooting skills.
• 📝 Review troubleshooting processes and best practices for hardware support.
• 📊 Prepare for scenario-based questions focusing on problem-solving and customer service skills.

ATS Keywords: (Relevant keywords for resume optimization, organized by category)

• 💻 Hardware, Installation, Configuration, Troubleshooting, ICT, Technical Support, Customer Service, Problem-Solving, Work Records, Case Studies, Certifications.
• 📝 Linux, Microsoft, LPIC, MCSA, MCSE, CompTIA Linux+, Retail Environment, On-site Support, Client Relations, Billable, Full-time.

📌 Application Steps

To apply for this IT Support & Technical Services position:

• 📝 Customize your resume, highlighting relevant hardware support and maintenance experience.
• 📊 Prepare for technical interview questions focusing on hardware installation, configuration, and troubleshooting.
• 📝 Research the company and client environment to demonstrate a strong understanding of the role and industry.
• 📝 Submit your application through the provided link, ensuring all required information is included.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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Content Guidelines (IMPORTANT: Do not include this in the output)

IT Support & Technical Services Focus:

• Tailor every section specifically to IT support and technical services roles.
• Include hardware installation, configuration, and troubleshooting processes.
• Emphasize customer service skills and problem-solving abilities.
• Address work record management and accurate record-keeping.
• Provide specific guidance on portfolio requirements and interview preparation for hardware support and maintenance roles.

Quality Standards:

• Ensure no content overlap between sections; each section must contain unique information.
• Only include Enhancement Notes when making significant inferences about technical responsibilities, work environment, or career progression.
• Be comprehensive but concise, prioritizing actionable information over descriptive text.
• Strategically distribute IT support and technical services-related keywords throughout all sections naturally.
• Provide realistic salary ranges based on location, experience level, and industry standards for intermediate IT support roles.

Industry Expertise:

• Include specific hardware installation, configuration, and troubleshooting processes relevant to the role.
• Address work record management and accurate record-keeping for hardware support and maintenance roles.
• Provide tactical advice for IT support portfolio development, live demonstrations, and project case studies.
• Include IT support and technical services-specific interview preparation and troubleshooting challenge guidance.
• Emphasize problem-solving methods, customer service skills, and hardware support best practices.

Professional Standards:

• Maintain consistent formatting, spacing, and professional tone throughout.
• Use IT support and technical services industry terminology appropriately and accurately.
• Include comprehensive benefits and growth opportunities relevant to IT support professionals.
• Provide actionable insights that give IT support and technical services candidates a competitive advantage.
• Focus on IT support team culture, cross-functional collaboration, and client satisfaction measurement.

Technical Focus & Portfolio Emphasis:

• Emphasize hardware installation, configuration, and troubleshooting processes.
• Include specific portfolio requirements tailored to the IT support discipline and role level.
• Address work record management and accurate record-keeping for hardware support and maintenance roles.
• Focus on problem-solving methods, customer service skills, and hardware support best practices.
• Include technical presentation skills and stakeholder communication for hardware support and maintenance projects.

Avoid:

• Generic business jargon not relevant to IT support or technical services roles.
• Placeholder text or incomplete sections.
• Repetitive content across different sections.
• Non-technical terminology unless relevant to the specific IT support or technical services role.
• Marketing language unrelated to IT support, hardware maintenance, or customer service.

Generate comprehensive, IT support-focused content that serves as a valuable resource for IT support and technical services professionals evaluating career opportunities and preparing for technical interviews in the IT support industry.