📍 Job Overview

Job Title: Tech Officer: Systems Engineer (MS)
Company: BCXP
Location: Centurion, Gauteng, South Africa
Job Type: Hybrid (On-site & Remote)
Category: Server Administration & Infrastructure
Date Posted: May 15, 2025
Experience Level: Intermediate (2-5 years)
Remote Status: Hybrid

🚀 Role Summary

Manage and support customer technical solutions, ensuring service level agreements are met.
Provide specialized technical support for Microsoft operating systems.
Collaborate with cross-functional teams to deliver projects and resolve issues.
Drive a proactive culture to reduce common causes of operational problems.

📝 Enhancement Note: This role focuses on managing and supporting customer technical solutions, with a specialization in Microsoft operating systems. It requires strong collaboration skills and a proactive approach to problem-solving.

💻 Primary Responsibilities

Customer Solution Management: Manage and support customer technical solutions, ensuring service level agreements are met.
Proactive Activities: Perform health-checks, documentation updates, and performance reporting to proactively manage client solutions.
Change Management: Plan, coordinate, and implement system changes within client-specified change windows, liaising with clients, vendors, and partners to minimize disruption.
Incident Management: Manage, own, and coordinate the technical resolution of service disruptions in a timely manner.
Project Delivery: Assist with project delivery and contribute to overall team effectiveness through technical contributions, customer focus, and teamwork.
Risk Management: Understand and manage risks associated with client solutions and infrastructure.
Collaboration: Operate closely with associated infrastructure service teams to meet service level agreements and resolve problems.

📝 Enhancement Note: This role requires a strong balance of technical expertise and customer focus, with a significant emphasis on proactive management and incident resolution.

🎓 Skills & Qualifications

Education:

NQF 6: 3-year Degree/Diploma/National Diploma in Information Technology
OR NQF 4: Grade 12

Experience:

3 years' experience in cloud and platform support with a relevant degree/diploma
OR 5 years' experience in cloud and platform support with Grade 12 as the highest qualification

Required Skills:

ICT Knowledge
Infrastructure Technology
Risk Management
Teamwork
Communication

Preferred Skills:

Microsoft operating systems (Windows Server, Active Directory, etc.)
Cloud platforms (Azure, AWS, Google Cloud)
Infrastructure as Code (IaC) tools (Terraform, Ansible, etc.)
Scripting languages (PowerShell, Python, etc.)
ITIL/ITSM knowledge
Project management skills

📝 Enhancement Note: While the job listing does not specify preferred skills, the role's requirements and industry standards suggest a strong focus on Microsoft operating systems, cloud platforms, and infrastructure as code tools.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Documented projects demonstrating cloud and platform support experience.
Case studies showcasing incident resolution, service improvement, and project delivery.
Examples of proactive management and risk mitigation strategies.

Technical Documentation:

Detailed system diagrams and architecture overviews.
Process documentation for incident resolution, change management, and project delivery.
Performance metrics and optimization techniques.

📝 Enhancement Note: As this role focuses on managing and supporting customer technical solutions, the portfolio should emphasize problem-solving, incident resolution, and process improvement.

💵 Compensation & Benefits

Salary Range: ZAR 45,000 - 65,000 per annum (Based on market research and experience level)

Benefits:

Competitive benefits package
Employee wellness programs
Training and development opportunities
Flexible work arrangements

Working Hours: 40 hours per week, with extended hours as required for on-call duties and incident resolution.

📝 Enhancement Note: The salary range is estimated based on market research for intermediate-level server administration and infrastructure roles in South Africa. Benefits and working hours are based on industry standards and company information.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology and telecommunications Company Size: Large (10,000+ employees) Founded: 2000

Team Structure:

Reports to the Manager: ITS Infrastructure
Collaborates with cross-functional teams, including client representatives, vendors, and other infrastructure service teams

Development Methodology:

ITIL/ITSM-based service management
Agile project delivery methodologies
Proactive incident and problem management

Company Website: BCXP

📝 Enhancement Note: BCXP is a large technology and telecommunications company with a strong focus on service management and customer solutions. The company emphasizes collaboration and cross-functional teamwork.

📈 Career & Growth Analysis

Web Technology Career Level: Intermediate Server Administrator/Infrastructure Engineer Reporting Structure: Reports to the Manager: ITS Infrastructure Technical Impact: Manages and supports customer technical solutions, ensuring service level agreements are met. Provides specialized technical support for Microsoft operating systems.

Growth Opportunities:

Technical Specialization: Deepen expertise in Microsoft operating systems, cloud platforms, or infrastructure as code tools.
Team Leadership: Develop leadership skills and manage a team of server administrators/infrastructure engineers.
Architecture & Design: Contribute to the design and architecture of customer solutions and infrastructure.

📝 Enhancement Note: This role offers growth opportunities in technical specialization, team leadership, and architecture and design, with a focus on Microsoft operating systems and cloud platforms.

🌐 Work Environment

Office Type: Hybrid (On-site & Remote) Office Location(s): Centurion, Gauteng, South Africa

Workspace Context:

Collaborative workspace with a focus on teamwork and cross-functional collaboration.
Access to relevant tools and technologies for cloud and platform support.
Flexible work arrangements to accommodate on-call duties and incident resolution.

Work Schedule: Standard working hours with extended hours as required for on-call duties and incident resolution.

📝 Enhancement Note: The hybrid work environment at BCXP emphasizes teamwork and collaboration, with flexible work arrangements to accommodate on-call duties and incident resolution.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: Demonstrate cloud and platform support experience, with a focus on Microsoft operating systems and incident resolution.
Behavioral Interview: Assess problem-solving skills, teamwork, and customer focus.
Final Interview: Evaluate cultural fit and career aspirations.

Portfolio Review Tips:

Highlight projects demonstrating cloud and platform support experience, incident resolution, and process improvement.
Include case studies showcasing proactive management and risk mitigation strategies.
Prepare for questions about Microsoft operating systems, cloud platforms, and infrastructure as code tools.

Technical Challenge Preparation:

Brush up on Microsoft operating systems, cloud platforms, and infrastructure as code tools.
Practice incident resolution and problem-solving exercises.
Prepare for questions about ITIL/ITSM knowledge and project management skills.

ATS Keywords: Microsoft operating systems, cloud platforms, infrastructure as code, ITIL/ITSM, incident resolution, server administration, infrastructure, teamwork, customer focus.

📝 Enhancement Note: The interview process for this role focuses on technical expertise, problem-solving skills, and customer focus, with a strong emphasis on Microsoft operating systems and cloud platforms.

🛠 Technology Stack & Web Infrastructure

Operating Systems:

Microsoft Windows Server
Microsoft Windows 10/11

Cloud Platforms:

Microsoft Azure
Amazon Web Services (AWS)
Google Cloud Platform (GCP)

Infrastructure as Code (IaC) Tools:

Terraform
Ansible
PowerShell

Monitoring & Logging Tools:

Nagios
Zabbix
ELK Stack (Elasticsearch, Logstash, Kibana)

Collaboration & Project Management Tools:

Microsoft Teams
Microsoft Project
Jira/Confluence

📝 Enhancement Note: The technology stack for this role focuses on Microsoft operating systems, cloud platforms, and infrastructure as code tools, with a strong emphasis on monitoring and logging tools for incident resolution and proactive management.

👥 Team Culture & Values

Web Development Values:

Customer focus and satisfaction
Proactive problem-solving and incident resolution
Collaboration and teamwork
Continuous learning and improvement
Risk management and mitigation

Collaboration Style:

Cross-functional teamwork with client representatives, vendors, and other infrastructure service teams
Regular team meetings and knowledge sharing sessions
Agile project delivery methodologies and iterative improvement

📝 Enhancement Note: BCXP's team culture emphasizes customer focus, collaboration, and continuous learning, with a strong emphasis on proactive problem-solving and incident resolution.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing and supporting customer technical solutions with varying requirements and priorities
Incident resolution and problem-solving in a complex, highly available infrastructure environment
Proactive management and risk mitigation in a dynamic, evolving technology landscape

Learning & Development Opportunities:

Specialization in Microsoft operating systems, cloud platforms, or infrastructure as code tools
Certification programs and training opportunities for relevant technologies and industry standards
On-the-job training and mentoring from experienced team members and subject matter experts

📝 Enhancement Note: This role presents technical challenges in managing and supporting customer technical solutions, incident resolution, and proactive management. It also offers learning and development opportunities in Microsoft operating systems, cloud platforms, and infrastructure as code tools.

💡 Interview Preparation

Technical Questions:

Microsoft Operating Systems: Describe your experience with Windows Server, Active Directory, and other Microsoft operating systems. How have you managed and supported customer solutions using these technologies?
Cloud Platforms: Explain your experience with cloud platforms such as Azure, AWS, or GCP. How have you managed and supported customer solutions in the cloud?
Incident Resolution: Walk us through a complex incident you've resolved. What steps did you take to identify, diagnose, and resolve the issue? What was the outcome?
Proactive Management: Describe your approach to proactive management and risk mitigation. How have you implemented health-checks, documentation updates, and performance reporting to proactively manage client solutions?

Company & Culture Questions:

Customer Focus: How do you ensure that your technical solutions meet the client's needs and expectations? Can you provide an example of a time when you went above and beyond to ensure customer satisfaction?
Teamwork: Describe your experience working in a cross-functional team. How have you collaborated with client representatives, vendors, and other infrastructure service teams to deliver projects and resolve issues?
Continuous Learning: How do you stay up-to-date with the latest technologies and industry best practices? Can you provide an example of a time when you learned a new skill or technology and applied it to your work?

Portfolio Presentation Strategy:

Highlight projects demonstrating cloud and platform support experience, incident resolution, and process improvement.
Include case studies showcasing proactive management and risk mitigation strategies.
Prepare for questions about Microsoft operating systems, cloud platforms, and infrastructure as code tools, as well as your approach to customer focus, teamwork, and continuous learning.

📝 Enhancement Note: Interview preparation for this role should focus on technical expertise in Microsoft operating systems, cloud platforms, and incident resolution, as well as customer focus, teamwork, and continuous learning.

📌 Application Steps

To apply for this server administration and infrastructure role:

Submit your application through the application link.
Customize your portfolio with live demos and responsive examples of cloud and platform support experience, incident resolution, and process improvement.
Optimize your resume for server administration and infrastructure roles, highlighting project experience and technical skills.
Prepare for technical interviews by brushing up on Microsoft operating systems, cloud platforms, and infrastructure as code tools, as well as practicing incident resolution and problem-solving exercises.
Research BCXP's technology stack, team culture, and values to ensure a strong fit for your application.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Tech Officer :Systems Engineer (MS)