📍 Job Overview

• Job Title: Tech Infra Program Manager, Ops Tech Solutions - Deployment
• Company: Amazon
• Location: Luxembourg
• Job Type: On-site
• Category: Program Management, IT Infrastructure
• Date Posted: 2025-07-11
• Experience Level: 5-10 years

🚀 Role Summary

• Lead complex IT infrastructure deployment projects with significant scope and impact across diverse geographic locations.
• Collaborate with various stakeholders to deliver projects that meet scope, budget, and timeline.
• Develop and manage projects from beginning to end, including project scope, timeline, capacity planning, resource allocation, and project execution.
• Serve as a single point of contact for the project team, managing end-to-end project management and providing direction.
• 📝 Enhancement Note: This role requires strong communication, change management, and risk mitigation skills to coordinate on-site and remote work with teams across the globe.

💻 Primary Responsibilities

• Project Management: Develop and manage IT projects from beginning to end, including project scope, timeline, capacity planning, resource allocation, and project execution.
• Stakeholder Communication: Act as an escalation point for the project team and project stakeholders, maintaining open lines of communication and managing expectations.
• Risk & Change Management: Proactively manage change control, identify risks & issues, and devise contingency plans. Monitor and enforce installation schedules and vendor quality.
• Project Planning & Scheduling: Plan and schedule project timelines and milestones, identify and manage project dependencies and critical paths.
• Documentation & Process Improvement: Update or develop documentation on processes critical to successfully implementing projects.
• Collaboration: Daily collaboration with internal and external stakeholders, including cross-functional teams and vendors.
• 📝 Enhancement Note: This role involves managing multiple projects simultaneously, requiring exceptional organizational skills and the ability to prioritize tasks effectively.

🎓 Skills & Qualifications

Education: Bachelor’s Degree from an accredited university or equivalent.

Experience: 5-10 years of experience in IT infrastructure deployment, project management, or related fields.

Required Skills:

• Understanding of core IT infrastructure and service concepts.
• Project management training, PMP or Prince2 certification or equivalent.
• Ability to travel frequently within the region and internationally (25%).
• Fluent in English.

Preferred Skills:

• Advanced-level knowledge in one or more of the following: LAN, WAN, Wireless, Telecommunications, Systems Administration, Low voltage data cabling, or data facilities technologies.
• Exemplary communication skills, managing conflict, escalations, negotiating compromise, and influencing others.
• Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities.
• Demonstrated experience communicating effectively across organizational structures and multiple management levels.
• Ability to successfully facilitate collaboration across multiple functions, departments, and levels, and serve as a role model for teamwork.
• Site build experience of IT infrastructure (WLAN, LAN, end user equipment) in retail, distribution, logistics, or similar.
• Experience with procurement of IT equipment.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate successful project management of IT infrastructure deployment projects, highlighting scope, budget, and timeline achievements.
• Showcase your ability to manage cross-functional teams and collaborate with stakeholders effectively.
• Highlight your experience with risk management, change control, and contingency planning.

Technical Documentation:

• Provide examples of project documentation, such as project charters, risk registers, and stakeholder communication plans.
• Include case studies or success stories demonstrating your impact on project outcomes.

💵 Compensation & Benefits

Salary Range: €65,000 - €90,000 per year (Estimated based on market research and regional adjustments for Luxembourg)

Benefits:

• Competitive health, dental, and vision insurance plans.
• Retirement savings plans with company match.
• Generous paid time off, including vacation, sick, and parental leave.
• Employee discounts on Amazon products and services.
• 📝 Enhancement Note: Salary range and benefits are estimates based on market research and may vary depending on the candidate's experience and skills.

🎯 Team & Company Context

Company Culture:

• Amazon is an equal opportunities employer with a diverse and inclusive culture that values innovation, customer obsession, and ownership.
• The Global Ops Tech Solutions Deployment organization manages complex projects and programs, delivering solutions that power the physical fulfillment of Amazon's customers' orders.

Team Structure:

• The team manages site launches across the globe and supports shipping packages to millions of Amazon.com customers worldwide.
• The team consists of experienced professionals in IT infrastructure, project management, and operations.

Development Methodology:

• The team follows Agile project management methodologies, with a focus on delivering value to the customer and meeting project objectives.

Company Website: https://www.amazon.com

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior management level, responsible for leading complex IT infrastructure deployment projects and managing cross-functional teams.

Reporting Structure: The Tech Infra Program Manager reports directly to the Ops Tech Solutions Leadership team and serves as the single point of contact for project teams and stakeholders.

Technical Impact: This role has a significant impact on Amazon's global IT infrastructure, ensuring projects are delivered on time, within budget, and meet the required scope and quality standards.

Growth Opportunities:

• Grow within the Global Ops Tech Solutions Deployment organization, taking on more complex projects or moving into a leadership role.
• Transition into other areas of Amazon's IT infrastructure or operations, leveraging your experience in project management and IT deployment.

🌐 Work Environment

Office Type: Amazon's Luxembourg office is a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): Luxembourg City, Luxembourg

Workspace Context:

• The office features open-plan workspaces, encouraging collaboration and communication among team members.
• Employees have access to state-of-the-art technology and tools to support their work.
• The office offers amenities such as on-site cafeterias, fitness centers, and wellness rooms.

Work Schedule: Standard office hours with flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: The work environment at Amazon is dynamic and fast-paced, with a strong emphasis on collaboration and innovation.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief conversation to discuss your experience, skills, and motivation for the role.
2. Technical Deep Dive: A detailed discussion of your project management experience, focusing on IT infrastructure deployment projects. Be prepared to discuss project scope, budget, timeline, risks, and stakeholder communication.
3. Behavioral Questions: A series of behavioral questions to assess your problem-solving skills, communication, and teamwork abilities.
4. Final Interview: A conversation with the hiring manager to discuss your fit for the role and the team.

Portfolio Review Tips:

• Highlight your experience with IT infrastructure deployment projects, focusing on your role in managing project scope, budget, and timeline.
• Include case studies or success stories demonstrating your ability to manage risks, control changes, and collaborate with stakeholders effectively.

Technical Challenge Preparation:

• Brush up on your knowledge of IT infrastructure concepts, including LAN, WAN, wireless, telecommunications, and data facilities technologies.
• Familiarize yourself with project management methodologies, such as Agile and Prince2, and be prepared to discuss your experience with these frameworks.

ATS Keywords: Project Management, IT Infrastructure, Deployment, Stakeholder Communication, Risk Management, Change Control, Agile, Prince2, LAN, WAN, Wireless, Telecommunications, Data Facilities Technologies, Cross-functional Teams, Vendor Management, Documentation, Collaboration, Site Build, Procurement.

🛠 Technology Stack & Web Infrastructure

Project Management Tools:

• JIRA, Confluence, and other Atlassian tools
• Microsoft Project or similar project management software

IT Infrastructure Technologies:

• LAN, WAN, Wireless, Telecommunications, Systems Administration, Low voltage data cabling, or data facilities technologies

📝 Enhancement Note: The technology stack for this role is focused on IT infrastructure deployment and project management tools. Familiarity with Amazon's specific technology stack is not required but may be an advantage.

👥 Team Culture & Values

Amazon Values:

• Customer Obsessed
• Ownership
• Invent and Simplify
• Learn and Be Curious
• Hire and Develop the Best
• Insist on the Highest Standards
• Think Big
• Bias for Action
• Frugality
• Earn Trust

Collaboration Style:

• Amazon fosters a culture of collaboration and teamwork, with a strong emphasis on communication and problem-solving.
• The team values open, honest, and direct communication, with a focus on delivering results and driving continuous improvement.

📝 Enhancement Note: Amazon's team culture is centered around customer obsession, innovation, and continuous learning. The company values employees who are passionate about delivering results and driving improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Managing complex IT infrastructure deployment projects with significant scope and impact across diverse geographic locations.
• Collaborating with various stakeholders to deliver projects that meet scope, budget, and timeline.
• Proactively managing change control, identifying risks & issues, and devising contingency plans.

Learning & Development Opportunities:

• Grow within the Global Ops Tech Solutions Deployment organization, taking on more complex projects or moving into a leadership role.
• Transition into other areas of Amazon's IT infrastructure or operations, leveraging your experience in project management and IT deployment.
• Participate in Amazon's learning and development programs, such as Amazon Technical Academy or Amazon Leadership Principles workshops.

📝 Enhancement Note: This role presents significant technical challenges and growth opportunities, with the potential to impact Amazon's global IT infrastructure and operations.

💡 Interview Preparation

Technical Questions:

1. Project Management: Can you describe a complex IT infrastructure deployment project you've managed from beginning to end? How did you ensure the project met its scope, budget, and timeline?
2. Stakeholder Communication: How do you approach communicating with stakeholders in a project? Can you provide an example of a challenging stakeholder situation and how you handled it?
3. Risk Management: Can you discuss a high-risk project you've managed and how you identified, mitigated, and controlled risks throughout the project lifecycle?

Company & Culture Questions:

1. Amazon Values: How have you demonstrated Amazon's leadership principles in your previous roles? Can you provide specific examples?
2. Teamwork: How do you collaborate effectively with cross-functional teams and stakeholders to deliver project outcomes? Can you provide an example from a previous project?
3. Adaptability: How do you adapt to changes in project scope, budget, or timeline? Can you discuss a situation where you had to pivot quickly to meet new project requirements?

Portfolio Presentation Strategy:

• Highlight your experience with IT infrastructure deployment projects, focusing on your role in managing project scope, budget, and timeline.
• Include case studies or success stories demonstrating your ability to manage risks, control changes, and collaborate with stakeholders effectively.
• Showcase your understanding of Amazon's leadership principles and how you've applied them in previous roles.

📝 Enhancement Note: Prepare for the interview by brushing up on your project management skills, IT infrastructure knowledge, and Amazon's leadership principles. Be ready to discuss your experience with complex projects, stakeholder communication, and risk management.

📌 Application Steps

To apply for this Tech Infra Program Manager, Ops Tech Solutions - Deployment position at Amazon:

1. Tailor Your Resume: Highlight your project management experience, IT infrastructure deployment projects, and relevant skills, such as stakeholder communication, risk management, and change control.
2. Prepare Your Portfolio: Showcase your experience with IT infrastructure deployment projects, focusing on your role in managing project scope, budget, and timeline. Include case studies or success stories demonstrating your ability to manage risks, control changes, and collaborate with stakeholders effectively.
3. Research Amazon: Familiarize yourself with Amazon's leadership principles, company culture, and recent projects or initiatives. Be prepared to discuss how your experience and skills align with Amazon's values and goals.
4. Practice Interview Questions: Brush up on your project management skills, IT infrastructure knowledge, and Amazon's leadership principles. Prepare for behavioral questions and be ready to discuss your experience with complex projects, stakeholder communication, and risk management.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Amazon before making application decisions.