T2 Technical Support Engineer at Taboola

📍 Job Overview

Job Title: T2 Technical Support Engineer
Company: Taboola
Location: Gurugram, Haryana, India
Job Type: On-site
Category: Technical Support Engineer
Date Posted: 2025-08-02
Experience Level: Mid-level (2-5 years)

🚀 Role Summary

Key Responsibilities: Act as a critical point for complex technical issues impacting publisher integrations, performance, and platform behavior. Troubleshoot, resolve, and proactively prevent high-impact issues affecting Taboola's publisher partners.
Key Skills: Technical support, troubleshooting, SQL, JavaScript, HTML, CSS, debugging, web performance, HTTP/HTTPS, Chrome DevTools, automation, collaboration, mentoring, analytical skills, communication, and flexibility.

💻 Primary Responsibilities

🔍 Technical Troubleshooting & Resolution

Analyze & Resolve Issues: Investigate and resolve complex technical issues affecting publisher integrations, performance, and platform behavior by reviewing logs, debugging code, and identifying root causes.
Lead High-Severity Investigations: Manage high-severity technical escalations, ensuring end-to-end ownership and timely resolution of complex issues.
Collaborate Cross-Functionally: Work closely with R&D, Product, Business, and Implementation teams to provide clear reproduction steps, relevant logs, and structured test cases.

🛠️ Technical Mentoring & Knowledge Sharing

Mentor & Support: Train and support Level 1 engineers and business stakeholders through technical training and knowledge sharing to reduce escalations and upscale technical knowledge.
Identify & Implement Solutions: Collaborate with L3 support, Product, and R&D teams to identify recurring issues and implement scalable, long-term solutions.

🤝 Cross-Functional Coordination & Resolution

Manage Technical Escalations: Oversee technical escalations involving cookie syncing discrepancies, implementation errors, crashes, and script-level conflicts affecting Taboola products.
Work with Business Units: Coordinate with business units to ensure seamless coordination and resolution of client-facing issues.

📝 Enhancement Note: This role requires a strong focus on customer support, technical problem-solving, and collaboration with various teams to ensure optimal performance and user experience for Taboola's publisher partners.

🎓 Skills & Qualifications

📚 Education & Experience

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience: Over 2 years of hands-on experience in core web technologies, including semantic HTML, CSS, JavaScript, and Node.js.

🛠️ Required Skills

Technical Skills: Advanced proficiency in SQL, with the ability to design, write, and optimize complex queries for data extraction. Strong understanding of browser rendering internals, including the page load lifecycle, DOM construction, critical render path, and web performance optimization techniques.
Debugging Tools: Skilled in using Chrome DevTools for in-depth debugging and profiling, including cookies and storage analysis, memory heap analysis and leak detection, performance metrics evaluation, network and console log troubleshooting.
HTTP/HTTPS Protocols: Proven ability to work with HTTP/HTTPS protocols and hands-on experience with debugging tools like Charles Proxy, Proxyman, and Postman.
Analytical Mindset: Ability to analyze data, patterns, and ambiguous issues to trace and fix root causes.

🌟 Preferred Skills

Prior Experience: Prior experience in website development and troubleshooting.
Familiarity with Google Ad Manager (GAM) & React: Familiarity with debugging issues related to iframes and Google Ad Manager (GAM), as well as basic knowledge of React and its component-based architecture.
Google Analytics: Understanding of Google Analytics, with the ability to perform analysis and derive insights from user data.
Java Technologies: Practical exposure to Java technologies.

📝 Enhancement Note: While the role requires a strong foundation in web technologies, SQL, and debugging skills, a background in website development and familiarity with Google Ad Manager, React, and Google Analytics can be beneficial for success in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate Technical Expertise: Showcase your ability to analyze, troubleshoot, and resolve complex technical issues in your portfolio, with a focus on web performance optimization and browser rendering internals.
Highlight Problem-Solving Skills: Include examples of projects where you identified, diagnosed, and resolved high-impact issues, demonstrating your analytical mindset and ability to deliver innovative technical solutions.
Demonstrate Collaboration: Provide examples of cross-functional collaboration, mentoring, and knowledge sharing in your portfolio to showcase your ability to work effectively with diverse teams.

Technical Documentation:

Code Quality & Documentation: Include examples of well-documented code, with clear comments and adherence to best practices, demonstrating your commitment to code quality and maintainability.
Data Analysis & Reporting: Showcase your ability to extract, analyze, and interpret data using SQL, and present your findings in a clear and concise manner through reports and visualizations.

📝 Enhancement Note: As this role focuses on technical support and troubleshooting, your portfolio should emphasize your problem-solving skills, technical expertise, and ability to collaborate with cross-functional teams to resolve complex issues.

💵 Compensation & Benefits

Salary Range: INR 800,000 - 1,200,000 per annum (Based on experience and market standards for mid-level technical support roles in Gurugram, India)

Benefits:

Comprehensive benefits package
Stocked kitchens

Working Hours: 40 hours per week, with flexibility to work in rotational shifts and on-call (if required)

📝 Enhancement Note: The salary range provided is an estimate based on market research for mid-level technical support roles in Gurugram, India. The actual salary may vary depending on the candidate's experience and skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: Taboola is a leading performance advertising platform that helps businesses grow by delivering measurable outcomes at scale, beyond the limits of search and social.

Company Size: Taboola is a fast-growing technology company with a global presence in cities like New York, London, Tel Aviv, Los Angeles, New Delhi, and Bangkok.

Founded: Taboola was founded in 2006 and has since grown to power over 5 billion content recommendations every day and engage more than 300 million users each month.

Team Structure:

Technical Support Team: The technical support team consists of Level 1 and Level 2 engineers who work together to troubleshoot and resolve technical issues affecting Taboola's publisher partners.
Cross-Functional Collaboration: The technical support team works closely with R&D, Product, Business, and Implementation teams to ensure seamless coordination and resolution of client-facing issues.

Development Methodology:

Agile/Scrum Methodologies: Taboola follows Agile/Scrum methodologies for software development, with a focus on iterative development, continuous improvement, and customer satisfaction.
Code Review & Quality Assurance: Taboola emphasizes code review, testing, and quality assurance practices to ensure the delivery of high-quality, reliable, and performant products.
Deployment Strategies: Taboola uses CI/CD pipelines and automated deployment strategies to ensure efficient and reliable software delivery.

Company Website: Taboola

📝 Enhancement Note: Taboola's company culture emphasizes collaboration, innovation, and customer focus, with a strong commitment to delivering measurable outcomes for its clients. The technical support team plays a critical role in ensuring the seamless delivery and performance of Taboola's solutions across diverse publisher environments.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level Technical Support Engineer - Responsible for troubleshooting, resolving, and proactively preventing high-impact technical issues affecting Taboola's publisher partners.

Reporting Structure: The T2 Technical Support Engineer reports directly to the Technical Support Manager and works closely with cross-functional teams, including R&D, Product, Business, and Implementation teams.

Technical Impact: The T2 Technical Support Engineer has a significant impact on Taboola's publisher partners' performance, user experience, and overall success by ensuring the seamless delivery and resolution of technical issues.

Growth Opportunities:

Technical Growth: Develop expertise in Taboola's products, technologies, and processes to take on more complex technical challenges and advance to senior technical support roles.
Leadership Development: Demonstrate strong technical leadership, mentoring, and collaboration skills to progress into management roles within the technical support team.
Cross-Functional Opportunities: Leverage your technical expertise and problem-solving skills to explore opportunities in other departments, such as R&D, Product, or Business teams.

📝 Enhancement Note: Taboola offers significant growth opportunities for mid-level technical support engineers, with a focus on developing technical expertise, leadership skills, and cross-functional collaboration.

🌐 Work Environment

Office Type: Taboola's office in Gurugram, India, is a modern, collaborative workspace designed to foster innovation, creativity, and teamwork.

Office Location(s): Taboola's office is located in Cyber City, Gurugram, Haryana, India, with easy access to public transportation and nearby amenities.

Workspace Context:

Collaborative Workspace: Taboola's office features open-plan workspaces, meeting rooms, and breakout areas designed to encourage collaboration, communication, and knowledge sharing among team members.
Development Tools & Equipment: Taboola provides its technical support engineers with access to the latest development tools, multiple monitors, and testing devices to ensure optimal performance and productivity.
Cross-Functional Collaboration: Taboola's office layout facilitates cross-functional collaboration between technical support, R&D, Product, Business, and Implementation teams, with a focus on seamless coordination and issue resolution.

Work Schedule: Taboola offers a hybrid work setup, with employees working on-site for three days a week and remotely for the remaining two days. The work schedule is flexible, with the option to work additional days on-site if desired.

📝 Enhancement Note: Taboola's work environment emphasizes collaboration, innovation, and customer focus, with a modern, collaborative workspace designed to foster teamwork and cross-functional collaboration.

📄 Application & Technical Interview Process

Interview Process:

Technical Phone Screen: A 30-minute phone screen to assess your technical skills, problem-solving abilities, and cultural fit with Taboola.
On-Site Technical Assessment: A 2-3 hour on-site technical assessment, including a hands-on coding challenge, system design discussion, and technical architecture review.
Behavioral & Cultural Fit Interview: A 30-minute behavioral and cultural fit interview to assess your communication skills, teamwork, and alignment with Taboola's values and culture.
Final Review & Decision: A final review of your application, technical assessment, and behavioral interview performance to make a hiring decision.

Portfolio Review Tips:

Highlight Relevant Projects: Focus on projects that demonstrate your technical expertise, problem-solving skills, and ability to resolve complex technical issues.
Demonstrate Technical Depth: Showcase your understanding of web performance optimization, browser rendering internals, and debugging tools through detailed code walkthroughs and architecture decision reasoning.
Emphasize Collaboration & Communication: Highlight your ability to work effectively with cross-functional teams, mentor and train other team members, and communicate complex technical concepts to non-technical stakeholders.

Technical Challenge Preparation:

Brush Up on Core Web Technologies: Review your knowledge of semantic HTML, CSS, JavaScript, and Node.js to ensure you are well-prepared for the technical assessment.
Practice Debugging & Performance Optimization: Familiarize yourself with Chrome DevTools, network analysis, and performance metrics evaluation to excel in the technical assessment.
Study Taboola's Products & Technologies: Research Taboola's products, technologies, and use cases to demonstrate your understanding of the company's offerings and how your technical expertise can contribute to its success.

ATS Keywords: (Organized by category)

Programming Languages: JavaScript, HTML, CSS, Node.js, SQL
Web Frameworks: React, Google Ad Manager (GAM)
Server Technologies: HTTP/HTTPS, Charles Proxy, Proxyman, Postman
Databases: SQL
Tools: Chrome DevTools, JIRA, Confluence, Slack, Google Workspace
Methodologies: Agile, Scrum, CI/CD, DevOps
Soft Skills: Communication, collaboration, mentoring, analytical skills, problem-solving, flexibility
Industry Terms: Technical support, troubleshooting, web performance optimization, browser rendering internals, cross-functional collaboration, client-facing issues, client solutions, business units, R&D, product, implementation

📝 Enhancement Note: Taboola's interview process focuses on assessing your technical skills, problem-solving abilities, and cultural fit with the company. By preparing thoroughly and showcasing your technical expertise, you can demonstrate your potential to excel in the T2 Technical Support Engineer role.

🛠️ Technology Stack & Web Infrastructure

Frontend Technologies:

HTML & CSS: Proficiency in semantic HTML and CSS, with a strong understanding of responsive design principles and web performance optimization techniques.
JavaScript: Proficiency in JavaScript, with a focus on browser rendering internals, DOM construction, and critical render path optimization.
React: Familiarity with React and its component-based architecture, with the ability to build custom components and contribute to internal web development initiatives.
User Experience Design: Understanding of user experience design principles, with the ability to create intuitive, accessible, and responsive web interfaces.

Backend & Server Technologies:

Node.js: Proficiency in Node.js, with the ability to design, develop, and maintain server-side applications and APIs.
SQL: Advanced proficiency in SQL, with the ability to design, write, and optimize complex queries for data extraction and analysis.
HTTP/HTTPS: Strong understanding of HTTP/HTTPS protocols and hands-on experience with debugging tools like Charles Proxy, Proxyman, and Postman.

Development & DevOps Tools:

Version Control: Familiarity with version control systems, such as Git, to manage and track changes to codebase and ensure efficient collaboration.
CI/CD Pipelines: Experience with CI/CD pipelines and automated deployment strategies to ensure efficient and reliable software delivery.
Monitoring Tools: Proficiency in using monitoring tools, such as New Relic, Datadog, or Prometheus, to track web performance, server health, and user experience metrics.

📝 Enhancement Note: Taboola's technology stack emphasizes core web technologies, SQL, and debugging tools, with a focus on web performance optimization, browser rendering internals, and cross-functional collaboration.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Prioritize customer needs and ensure seamless delivery and performance of Taboola's solutions across diverse publisher environments.
Technical Excellence: Pursue continuous learning and innovation to stay up-to-date with emerging web technologies, best practices, and industry trends.
Collaboration & Knowledge Sharing: Foster a culture of collaboration and knowledge sharing to reduce escalations, upscale technical knowledge, and drive operational efficiency.
Performance Optimization: Emphasize web performance optimization, browser rendering internals, and user experience design principles to deliver high-quality, responsive, and accessible web solutions.

Collaboration Style:

Cross-Functional Integration: Encourage cross-functional collaboration between technical support, R&D, Product, Business, and Implementation teams to ensure seamless coordination and issue resolution.
Code Review Culture: Promote a culture of code review, with a focus on peer programming, knowledge sharing, and continuous learning.
Knowledge Sharing & Mentoring: Foster a culture of knowledge sharing and mentoring to reduce escalations, upscale technical knowledge, and drive operational efficiency.

📝 Enhancement Note: Taboola's web development values emphasize customer focus, technical excellence, collaboration, and performance optimization, with a strong commitment to delivering high-quality, responsive, and accessible web solutions.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Web Performance Optimization: Address complex web performance issues, including browser rendering bottlenecks, critical render path optimization, and network latency, to ensure optimal user experience and platform behavior.
Browser Compatibility: Troubleshoot and resolve browser-specific issues, including rendering inconsistencies, layout discrepancies, and cross-browser compatibility challenges, to ensure seamless user experience across diverse publisher environments.
Emerging Web Technologies: Stay up-to-date with emerging web technologies, such as Progressive Web Apps (PWAs), Service Workers, and WebAssembly, to identify and implement scalable, long-term solutions for Taboola's publisher partners.
Cross-Functional Collaboration: Coordinate with cross-functional teams, including R&D, Product, Business, and Implementation teams, to ensure seamless coordination and resolution of client-facing issues, with a focus on customer satisfaction and operational efficiency.

Learning & Development Opportunities:

Technical Skill Development: Pursue continuous learning and skill development in core web technologies, SQL, debugging tools, and emerging web technologies to advance your career and take on more complex technical challenges.
Conference Attendance & Certification: Attend industry conferences, webinars, and workshops to stay up-to-date with emerging trends, best practices, and network with other web technology professionals.
Technical Mentorship & Leadership: Seek mentorship opportunities from senior technical support engineers, R&D team members, and other industry experts to develop your technical leadership skills and advance your career within Taboola.
Architecture Decision-Making: Collaborate with R&D, Product, and Business teams to contribute to architecture decision-making, with a focus on scalability, performance, and user experience optimization.

📝 Enhancement Note: Taboola offers significant technical challenges and growth opportunities for mid-level technical support engineers, with a focus on web performance optimization, browser compatibility, emerging web technologies, and cross-functional collaboration.

💡 Interview Preparation

Technical Questions:

Web Fundamentals: Brush up on your knowledge of semantic HTML, CSS, JavaScript, and browser rendering internals to ensure you are well-prepared for technical questions related to web development fundamentals.
Web Architecture: Review your understanding of web architecture, including system design, performance optimization, and user experience design principles, to excel in architecture-related technical questions.
Problem-Solving: Familiarize yourself with problem-solving techniques, debugging strategies, and performance optimization best practices to demonstrate your ability to identify, diagnose, and resolve complex technical issues.

Company & Culture Questions:

Taboola's Products & Technologies: Research Taboola's products, technologies, and use cases to demonstrate your understanding of the company's offerings and how your technical expertise can contribute to its success.
Web Development Methodologies: Brush up on your knowledge of Agile, Scrum, CI/CD, and DevOps methodologies to showcase your familiarity with Taboola's development processes and practices.
User Experience Impact: Prepare for questions related to user experience impact, with a focus on performance metrics, accessibility standards, and responsive design principles, to demonstrate your commitment to delivering high-quality, user-centric web solutions.

Portfolio Presentation Strategy:

Live Website Demonstration: Prepare a live website demonstration showcasing your technical expertise, problem-solving skills, and ability to resolve complex technical issues, with a focus on web performance optimization and browser rendering internals.
Code Explanation Techniques: Develop clear, concise, and well-structured code explanations, with a focus on architecture decision reasoning, to demonstrate your ability to communicate complex technical concepts to non-technical stakeholders.
User Experience Showcase: Highlight your ability to create intuitive, accessible, and responsive web interfaces, with a focus on user experience design principles and performance optimization techniques.

📝 Enhancement Note: Taboola's interview preparation focuses on assessing your technical skills, problem-solving abilities, and cultural fit with the company. By preparing thoroughly and showcasing your technical expertise, you can demonstrate your potential to excel in the T2 Technical Support Engineer role.

📌 Application Steps

To apply for this T2 Technical Support Engineer position at Taboola:

Customize Your Portfolio: Tailor your portfolio to highlight your technical expertise, problem-solving skills, and ability to resolve complex technical issues, with a focus on web performance optimization and browser rendering internals.
Optimize Your Resume: Highlight your relevant project experience, technical skills, and achievements in your resume, with a focus on web development, server administration, and technical support roles.
Prepare for Technical Interview: Brush up on your knowledge of core web technologies, SQL, debugging tools, and emerging web technologies to excel in the technical assessment.
Research Taboola: Familiarize yourself with Taboola's products, technologies, and company culture to demonstrate your understanding of the company's offerings and how your technical expertise can contribute to its success.
Practice Coding Challenges: Prepare for coding challenges related to web development fundamentals, web architecture, and problem-solving strategies to showcase your ability to identify, diagnose, and resolve complex technical issues.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

T2 Technical Support Engineer