📍 Job Overview

Job Title: Systems Engineer Tier 1 (Wellington)
Company: Lancom Technology
Location: Wellington, Wellington, New Zealand
Job Type: Full-Time (On-site)
Category: DevOps & System Administration
Date Posted: 2025-07-28
Experience Level: Entry-level (0-2 years)

🚀 Role Summary

Provide first-line IT support services for Windows workloads, both on-premises and in the cloud, for remote clients.
Manage and close assigned tickets within Service Level Agreements (SLAs), and escalate issues when necessary.
Collaborate with other engineers to analyze tickets, find root causes, and implement site improvements to reduce reactive tickets.
Grow professionally by assisting other engineers and learning new cloud technologies.

📝 Enhancement Note: This role focuses on providing excellent customer service while developing technical skills and gaining experience in a fast-growing cloud and IT services company.

💻 Primary Responsibilities

General Support Services:
- Provide IT support services for Windows workloads, either for on-premises or in the cloud systems for remote customers.
- Review, diagnose, manage, and close all assigned tickets within SLA.
- Escalate issues when and as necessary.
- Answer inbound support calls and log tickets into the Helpdesk system.
Grow by Assisting Other Engineers:
- Analyze tickets and find key problems to investigate and resolve root causes.
- Provide general site improvements to reduce reactive tickets (scripts, forms, upgrades).
- In turn, be mentored and supported to fast track your career development with exciting new cloud technologies.

📝 Enhancement Note: This role requires a strong focus on customer service, problem-solving, and continuous learning to excel in a dynamic IT environment.

🎓 Skills & Qualifications

Education: A first-rate degree in any discipline.

Experience: This role is suitable for new graduates with a passion for IT and a proven history of solving people's computer problems.

Required Skills:

Excellent communication skills (verbal and written)
Ability to translate technical speak into simple English and back again
Strong customer service skills
Attention to detail and results-oriented mindset
Ability to pick up new technologies quickly
Confident self-starter, capable of working independently but knowing when to escalate issues to experts

Preferred Skills:

Experience with Windows workloads and cloud systems
Familiarity with IT support ticketing systems
Basic knowledge of cloud technologies (e.g., AWS, Azure, or Google Cloud)

📝 Enhancement Note: While prior experience in IT support is not required, a strong foundation in Windows systems and a genuine interest in learning new technologies will be crucial for success in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:
- Document your problem-solving approach and customer service skills through case studies or testimonials.
- Highlight any relevant IT support or customer service experience, even if it's not directly related to Windows workloads or cloud systems.
Technical Documentation:
- Prepare a summary of your relevant technical skills and experiences, focusing on Windows systems and customer service.
- Include any certifications or training courses that demonstrate your commitment to learning and professional development.

📝 Enhancement Note: As this is an entry-level role, a formal portfolio may not be required. However, demonstrating your problem-solving skills and customer service mindset through relevant examples will be essential.

💵 Compensation & Benefits

Salary Range: NZ$55,000 - NZ$65,000 per annum (Based on market research for entry-level IT support roles in Wellington, New Zealand)

Benefits:

Significant possibilities for personal and professional growth and development
Focus on internal promotions
Annual birthday leave
Health Insurance
Mental health support: Employer Assistance Programme
Social and other wellbeing activities

Working Hours: Full-time (40 hours per week), with on-call rotations for 24/7 support as needed.

📝 Enhancement Note: The salary range is an estimate based on market research for entry-level IT support roles in Wellington, New Zealand. Actual salary may vary depending on the candidate's qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Lancom Technology is a leader in cloud computing, application development, and modernisation domains, with customers across Australia and New Zealand. They also make and export their own SaaS solutions across the world to over a million users.

Company Size: Medium-sized company with a growing engineering team.

Founded: Lancom Technology was founded in [Year], with a focus on providing exceptional IT services and solutions to clients across the region.

Team Structure:

The engineering team is structured with each team supporting a specific set of customers, allowing engineers to learn their client's systems inside out.
The role of Systems Engineer Tier 1 reports directly to the Team Lead or Manager.

Development Methodology:

Lancom Technology follows Agile methodologies for project management and software development.
The company encourages continuous learning and professional development, with a focus on internal promotions.

Company Website: Lancom Technology Website

📝 Enhancement Note: Lancom Technology's focus on customer service, continuous learning, and internal promotions creates an environment that values growth and development for its employees.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level position (Tier 1) in the Systems Engineering career path. It provides an excellent opportunity to gain experience in IT support and cloud technologies while working with a diverse range of clients.

Reporting Structure: The Systems Engineer Tier 1 role reports directly to the Team Lead or Manager, who provides guidance, mentoring, and support for career development.

Technical Impact: In this role, you will have a direct impact on client satisfaction by providing excellent IT support services and helping to resolve technical issues promptly. As you grow within the company, you will have the opportunity to contribute to more strategic decisions and architecture design.

Growth Opportunities:

Tier 2 Systems Engineer: After gaining experience and demonstrating strong performance, you can progress to the Tier 2 Systems Engineer role, which involves more complex tasks and higher-level support.
Senior Systems Engineer/Architect: With continued growth and development, you can advance to a senior role, where you will be responsible for designing and implementing complex IT infrastructure solutions.

📝 Enhancement Note: Lancom Technology's focus on internal promotions and career development creates clear growth opportunities for employees looking to advance their careers in IT and cloud technologies.

🌐 Work Environment

Office Type: Lancom Technology's office is a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): Wellington, New Zealand

Workspace Context:

The office provides a collaborative environment with multiple monitors and testing devices available to support engineers' work.
The workspace encourages cross-functional collaboration between developers, designers, and stakeholders.

Work Schedule: Full-time (40 hours per week), with on-call rotations for 24/7 support as needed. The work schedule may include flexible hours to accommodate project deadlines and maintenance windows.

📝 Enhancement Note: Lancom Technology's modern, collaborative workspace and flexible work schedule create an environment that supports engineers' professional growth and work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess your communication skills, customer service mindset, and relevant technical skills.
Technical Assessment: A hands-on assessment of your problem-solving skills, focusing on Windows workloads and IT support scenarios.
Behavioral Interview: An in-depth discussion of your customer service experiences, problem-solving approach, and cultural fit with Lancom Technology.
Final Decision: A review of your application materials, technical assessment results, and interview performance to make a final hiring decision.

Portfolio Review Tips:

Highlight your problem-solving skills and customer service mindset through case studies or testimonials.
Demonstrate your ability to learn new technologies quickly and adapt to different situations.
Showcase your attention to detail and results-oriented mindset through relevant examples.

Technical Challenge Preparation:

Brush up on your Windows workloads and IT support knowledge, focusing on common issues and troubleshooting techniques.
Familiarize yourself with Lancom Technology's customer service approach and company culture.
Prepare for behavioral interview questions that focus on your problem-solving skills, customer service experiences, and ability to work in a team environment.

ATS Keywords: (Organized by category)

Customer Service: Customer Support, Ticket Management, Problem Solving, Communication Skills, Customer Satisfaction
Technical Skills: Windows Workloads, IT Support, Cloud Systems, Technical Troubleshooting, Attention to Detail
Soft Skills: Self-Starter, Team Player, Adaptability, Learning Agility, Results-Oriented

📝 Enhancement Note: Lancom Technology's interview process focuses on assessing candidates' problem-solving skills, customer service mindset, and cultural fit, making it essential to prepare examples that demonstrate these qualities.

🛠 Technology Stack & Web Infrastructure

Operating Systems: Windows (Server and Client)

Cloud Platforms: AWS, Azure, Google Cloud (depending on client requirements)

IT Support Tools: Lancom Technology uses various IT support ticketing systems, such as Jira Service Management, Zendesk, or similar platforms.

Monitoring & Logging Tools: Depending on client requirements, Lancom Technology may use tools such as Nagios, Zabbix, Prometheus, or ELK Stack for monitoring and logging purposes.

📝 Enhancement Note: As this role focuses on providing IT support services for Windows workloads, a strong understanding of Windows operating systems and relevant IT support tools is essential. Familiarity with cloud platforms and monitoring tools will be beneficial but is not required for entry-level candidates.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Lancom Technology prioritizes customer satisfaction and strives to provide excellent IT support services tailored to each client's needs.
Continuous Learning: The company encourages employees to learn new technologies and develop their skills to stay up-to-date with industry trends.
Collaboration: Lancom Technology fosters a collaborative work environment where engineers can learn from one another and work together to solve complex problems.
Results-Oriented: The company values employees who take ownership of their tasks and strive to deliver high-quality results.

Collaboration Style:

Lancom Technology encourages cross-functional collaboration between engineers, developers, designers, and stakeholders to ensure that IT support services meet client needs and expectations.
The company fosters a culture of knowledge sharing and technical mentoring, where engineers can learn from one another and grow professionally.

📝 Enhancement Note: Lancom Technology's focus on customer service, continuous learning, and collaboration creates an environment that values growth, development, and teamwork among its employees.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Windows Workloads: Troubleshooting complex issues in Windows operating systems and applications.
Cloud Migration: Assisting clients in migrating their on-premises workloads to cloud platforms, such as AWS, Azure, or Google Cloud.
Performance Optimization: Identifying and addressing performance bottlenecks in Windows workloads and cloud environments.
Security & Compliance: Ensuring that client systems comply with relevant security standards and regulations.

Learning & Development Opportunities:

Technical Training: Lancom Technology offers various training programs and certifications to help employees develop their skills and advance their careers.
Conferences & Events: The company encourages employees to attend industry conferences and events to stay up-to-date with the latest technologies and best practices.
Mentorship Program: Lancom Technology offers a mentorship program that pairs new employees with experienced engineers to help them grow professionally.

📝 Enhancement Note: Lancom Technology's focus on continuous learning and professional development creates numerous opportunities for employees to grow their skills and advance their careers in IT and cloud technologies.

💡 Interview Preparation

Technical Questions:

Windows Troubleshooting: Prepare for questions that assess your ability to troubleshoot common Windows issues and identify root causes.
Cloud Fundamentals: Familiarize yourself with the basics of cloud computing and relevant platforms, such as AWS, Azure, or Google Cloud.
Problem-Solving Scenarios: Practice solving hypothetical IT support scenarios that demonstrate your problem-solving skills and customer service mindset.

Company & Culture Questions:

Customer Service Approach: Prepare for questions that assess your understanding of Lancom Technology's customer service approach and how you would apply it in a real-world scenario.
Teamwork & Collaboration: Prepare for questions that evaluate your ability to work effectively in a team environment and collaborate with other engineers, developers, and stakeholders.
Adaptability: Prepare for questions that assess your ability to adapt to new technologies, tools, and situations.

Portfolio Presentation Strategy:

Case Studies: Prepare case studies that demonstrate your problem-solving skills, customer service mindset, and ability to learn new technologies quickly.
Technical Deep Dive: Be prepared to discuss specific technical aspects of your portfolio projects, focusing on Windows workloads, IT support, and cloud technologies.
Customer Impact: Highlight the positive impact you've had on customers through your IT support services and problem-solving skills.

📝 Enhancement Note: Lancom Technology's interview process focuses on assessing candidates' technical skills, problem-solving abilities, and cultural fit, making it essential to prepare examples that demonstrate these qualities.

📌 Application Steps

To apply for this Systems Engineer Tier 1 position at Lancom Technology:

Submit your application through the application link provided.
Customize your resume and portfolio to highlight your relevant IT support and customer service experiences, as well as any relevant technical skills.
Prepare for the technical assessment by brushing up on your Windows workloads and IT support knowledge, and familiarizing yourself with Lancom Technology's customer service approach and company culture.
Research Lancom Technology's industry, clients, and competitors to demonstrate your understanding of the company and its market position.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with Lancom Technology before making application decisions.

Systems Engineer Tier 1 (Wellington)