Systems Engineer Tier 1 (Auckland) at Lancom Technology

📍 Job Overview

Job Title: Systems Engineer Tier 1 (Auckland)
Company: Lancom Technology
Location: Auckland, Auckland, New Zealand
Job Type: Full-Time
Category: DevOps / Systems Engineer
Date Posted: 2025-07-28
Experience Level: Entry-Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Provide first-line IT support services for Windows workloads, both on-premises and in the cloud.
Grow by assisting other engineers, analyzing tickets, finding root causes, and providing site improvements.
Enjoy significant opportunities for personal and professional growth, including training, certifications, and support.

📝 Enhancement Note: This role focuses on providing reactive support and growing through assisting more senior engineers, offering a solid foundation for career development in a supportive environment.

💻 Primary Responsibilities

IT Support Services: Provide IT support services for Windows workloads, either for on-premises or in the cloud systems for remote customers.
Ticket Management: Review, diagnose, manage, and close all assigned tickets within SLA while escalating issues as necessary.
Customer Interaction: Answer inbound support calls and log tickets into the Helpdesk system.
Problem Analysis: Analyze tickets, find key problems, and investigate root causes to resolve them.
Site Improvements: Provide general site improvements to reduce reactive tickets (scripts, forms, upgrades).

📝 Enhancement Note: This role requires strong problem-solving skills, attention to detail, and the ability to communicate effectively with customers and other engineers.

🎓 Skills & Qualifications

Education: A first-rate degree in any discipline.

Experience: Proven history of solving people's computer problems (0-2 years).

Required Skills:

Passion for Information Technology
Clear and confident verbal and written communication skills
Ability to translate technical speak into simple English and back again
Excellent understanding of the fundamentals of good customer service
Ability to pick up new technologies quickly
Attention to detail and results orientation
Driver's license and own car (for customer on-site support)

Preferred Skills:

Experience with Windows Server and cloud platforms (Azure, AWS, or GCP)
Familiarity with IT service management (ITSM) tools
Basic understanding of networking and infrastructure

📝 Enhancement Note: While specific technical skills are not heavily emphasized, a strong foundation in IT and a willingness to learn new technologies are crucial for success in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate problem-solving skills through real-life examples or case studies.
Showcase your ability to learn new technologies quickly.
Highlight your communication skills through written or video testimonials.

Technical Documentation:

Provide examples of well-documented code, scripts, or processes.
Include any relevant certifications or training courses completed.

💵 Compensation & Benefits

Salary Range: NZD 55,000 - 65,000 per annum (Based on entry-level IT support roles in Auckland, NZ)

Benefits:

Annual birthday leave
Health Insurance
Mental health support: Employer Assistance Programme
Social and other wellbeing activities

Working Hours: Full-time, Monday to Friday, with on-call rotations as needed.

📝 Enhancement Note: The salary range is estimated based on entry-level IT support roles in Auckland, NZ. The benefits package is comprehensive and focused on employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Lancom Technology is a leader in cloud computing, application development, and modernization domains, with customers across Australia and NZ.

Company Size: Medium-sized company with a growing engineering team.

Founded: Not specified.

Team Structure:

Tiered engineering structure (Tier 1, Tier 2, etc.)
Customer-aligned teams, with each team supporting a specific set of customers

Development Methodology:

Focus on reactive support and issue resolution
Proactive approach to reducing reactive tickets through site improvements

Company Website: https://lancom.tech/

📝 Enhancement Note: Lancom Technology's focus on customer alignment and tiered engineering structure allows engineers to gain deep knowledge of their clients' systems, enabling quick problem-solving and career growth.

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level (Tier 1) with opportunities for growth to Tier 2 and beyond.

Reporting Structure: Reports directly to the Tier 2 Engineer or Team Lead.

Technical Impact: Provides first-line support, diagnoses and resolves issues, and contributes to reducing reactive tickets through site improvements.

Growth Opportunities:

Internal promotions: Tier 1 to Tier 2 and beyond.
Training, certifications, and support for career development.
Focus on internal promotions, with Tier 2 engineers coming from Tier 1 roles.

📝 Enhancement Note: This role offers a clear career progression path, with opportunities for growth and development within the company.

🌐 Work Environment

Office Type: Modern, collaborative office environment with a focus on employee well-being.

Office Location(s): Auckland, New Zealand.

Workspace Context:

Collaborative workspace with opportunities for team interaction and knowledge-sharing.
Access to necessary tools and resources for effective issue resolution.

Work Schedule: Full-time, Monday to Friday, with on-call rotations as needed.

📝 Enhancement Note: Lancom Technology's focus on employee well-being and collaborative workspaces fosters an environment conducive to learning and growth.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screen: Assess communication skills and cultural fit.
Technical assessment: Demonstrate problem-solving skills and understanding of Windows workloads.
Final interview: Discuss career aspirations and fit within the team.

Portfolio Review Tips:

Highlight problem-solving skills and ability to learn new technologies.
Include any relevant certifications or training courses completed.

Technical Challenge Preparation:

Brush up on Windows Server and cloud platforms (Azure, AWS, or GCP).
Practice problem-solving skills through online challenges or case studies.

ATS Keywords: (Organized by category)

Programming Languages: N/A
Web Frameworks: N/A
Server Technologies: Windows Server, Azure, AWS, GCP
Databases: N/A
Tools: ITSM tools, Helpdesk software
Methodologies: ITIL, Agile
Soft Skills: Problem-solving, communication, customer service
Industry Terms: IT support, Windows workloads, cloud systems

📝 Enhancement Note: The interview process focuses on assessing communication skills, problem-solving abilities, and cultural fit, with a technical assessment to evaluate understanding of Windows workloads and cloud platforms.

🛠 Technology Stack & Web Infrastructure

Server Technologies:

Windows Server
Azure, AWS, or GCP (cloud platforms)

Development & DevOps Tools:

ITSM tools (e.g., ServiceNow, Jira Service Management)
Helpdesk software (e.g., Zendesk, Freshdesk)

📝 Enhancement Note: The technology stack for this role is focused on Windows Server and cloud platforms, with ITSM and helpdesk tools used for ticket management and issue resolution.

👥 Team Culture & Values

Web Development Values:

Customer focus: Prioritize customer needs and satisfaction.
Continuous learning: Stay up-to-date with new technologies and best practices.
Collaboration: Work together to resolve issues and improve processes.
Problem-solving: Focus on finding and implementing effective solutions.

Collaboration Style:

Cross-functional interaction between engineers, customers, and stakeholders.
Knowledge-sharing and mentoring opportunities.
Focus on reducing reactive tickets through site improvements.

📝 Enhancement Note: Lancom Technology's culture emphasizes customer focus, continuous learning, collaboration, and problem-solving, with a strong focus on knowledge-sharing and mentoring.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Diagnosing and resolving complex Windows workload issues.
Learning and staying up-to-date with new technologies and best practices.
Balancing reactive support with proactive site improvements.

Learning & Development Opportunities:

Training, certifications, and support for career development.
On-the-job learning through assisting other engineers and resolving tickets.
Opportunities to work with and learn from more senior engineers.

📝 Enhancement Note: This role offers a mix of technical challenges, learning opportunities, and growth prospects, with a focus on continuous development and improvement.

💡 Interview Preparation

Technical Questions:

Windows Server administration and management.
Cloud platforms (Azure, AWS, or GCP) and their services.
Problem-solving scenarios involving Windows workloads and cloud systems.
ITSM tools and helpdesk software.

Company & Culture Questions:

Understanding of Lancom Technology's focus on customer alignment and tiered engineering structure.
Ability to work collaboratively and contribute to a positive team environment.
Long-term career goals and aspirations within the company.

Portfolio Presentation Strategy:

Highlight problem-solving skills and ability to learn new technologies.
Include any relevant certifications or training courses completed.
Showcase communication skills through written or video testimonials.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong problem-solving skills, understanding of Windows workloads and cloud platforms, and a solid grasp of Lancom Technology's company culture and values.

📌 Application Steps

To apply for this Systems Engineer Tier 1 (Auckland) position:

Submit your application through the application link.
Customize your resume to highlight relevant skills and experiences for this role.
Prepare for the technical assessment by brushing up on Windows Server and cloud platforms.
Research Lancom Technology's company culture and values to demonstrate your cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Systems Engineer Tier 1 (Auckland)