Systems Engineer Specialist at Hewlett Packard Enterprise

📍 Job Overview

Job Title: Systems Engineer Specialist
Company: Hewlett Packard Enterprise
Location: Heredia, Heredia, Costa Rica
Job Type: Full-time, Hybrid (2 days per week in an HPE office)
Category: Technical Sales & Presales
Date Posted: 2025-06-12
Experience Level: Mid-Senior level (5-10 years of experience)

🚀 Role Summary

Key Responsibilities: Lead or contribute to technical solution design and delivery, provide advanced technical support in presales engagements, and collaborate with sales teams to align business objectives with technical strategies.
Key Skills: Technical expertise, customer orientation, excellent communication, problem-solving, critical thinking, collaboration, time management, commercial acumen, technical presentation skills, mentorship, industry knowledge, creativity, empathy, accountability, active listening, and coaching.

💻 Primary Responsibilities

🌐 Technical Solution Design & Delivery

Leads or contributes to the design and delivery of technical solutions tailored to meet internal and external customer needs, acting as a subject matter expert across the company’s product portfolio.
Provides advanced technical support in presales engagements by analyzing customer requirements and translating them into high-quality technical proposals.
Delivers engaging product demonstrations and technical presentations to showcase solution capabilities and value propositions to potential clients.

🤝 Sales Team Collaboration

Collaborates closely with sales teams to align business objectives with technical strategies, ensuring consistent messaging and solution accuracy.
Supports public tenders, RFIs, and RFPs by providing technical expertise, creating solution designs, and resolving client inquiries during evaluation phases.
Builds and maintains strong technical relationships with customers, partners, and internal stakeholders to ensure long-term satisfaction and loyalty.

🏆 Competitive Analysis & Customer Engagement

Evaluates competitive products and technologies, highlighting the unique value and advantages of the proposed solutions.
Represents the organization at industry events, trade shows, and customer workshops, sharing insights and engaging with stakeholders.
Provides technical mentorship to internal teams and partners, delivering training sessions and knowledge transfer on the company’s solution portfolio.

📝 Feedback & Continuous Improvement

Offers structured feedback to product and engineering teams based on field experiences to support continuous improvement and innovation.

🎓 Skills & Qualifications

🎓 Education & Experience

Bachelor’s degree in Electronic Engineering, Telecommunications, or Systems Engineering.
Minimum of 5 years of experience in presales or technical roles within the IT or telecommunications sector.

🛠 Required Skills

Deep technical understanding of the company’s products, platforms, and technologies.
Strong customer orientation and ability to tailor complex solutions to specific business challenges.
Excellent communication and interpersonal skills; capable of translating technical details into business value for diverse audiences.
Skilled in creating and delivering impactful technical presentations and demonstrations.
Proven problem-solving and critical thinking abilities to address technical challenges creatively and effectively.
Ability to work collaboratively within cross-functional and multicultural teams.
Time management skills to handle multiple engagements and priorities concurrently.
Commercial acumen to align technical approaches with broader business strategies.
Fluency in English (spoken and written) for effective communication in international and cross-functional contexts.
High ethical standards and professional integrity in all customer and team interactions.

🌟 Preferred Skills

Experience in account management or customer success roles.
Familiarity with Agile methodologies and software development lifecycle processes.
Knowledge of cloud computing and infrastructure as code (IaC) principles.
Proficiency in using customer relationship management (CRM) tools.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: A well-curated portfolio showcasing technical expertise, customer success stories, and impactful presentations.
Technical Documentation: Detailed case studies demonstrating problem-solving, solution design, and customer engagement strategies.

💵 Compensation & Benefits

💰 Salary Range

The salary range for this role in Costa Rica is typically between ₡7,000,000 - ₡10,000,000 per year (approximately $12,000 - $17,500 USD), depending on experience and qualifications. This is based on regional market data and cost of living adjustments.

🎁 Benefits

Health & Wellbeing: Comprehensive benefits package supporting physical, financial, and emotional wellbeing.
Personal & Professional Development: Specific programs catered to helping employees reach career goals and invest in their professional growth.
Unconditional Inclusion: Flexible work arrangements, unconditional inclusion, and a focus on being a force for good.

🕒 Working Hours

Full-time position with a flexible hybrid work arrangement (2 days per week in an HPE office).
Standard working hours are 40 hours per week, with the flexibility to manage work and personal needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Global edge-to-cloud technology company advancing the way people live and work.
Company Size: Large, with a global presence and a diverse workforce.
Founded: 1939 (as Hewlett-Packard Company; merged with Compaq in 2002 to form Hewlett-Packard Enterprise).
Team Structure: Cross-functional, multicultural teams working collaboratively to deliver technical solutions and drive business success.

🌐 Development Methodology

Agile Methodologies: Utilizes Agile methodologies to deliver high-quality, customer-focused solutions efficiently and effectively.
Collaboration: Encourages active collaboration and knowledge sharing across teams and functions.

🌐 Company Website

Hewlett Packard Enterprise

📈 Career & Growth Analysis

🌱 Web Technology Career Level

Mid-Senior level role with a focus on technical expertise, customer orientation, and business acumen.
Opportunities for growth into senior technical roles, management positions, or specialized technical expert tracks.

🌐 Reporting Structure

Reports directly to the Sales or Presales Manager, with close collaboration with cross-functional teams and stakeholders.

🌐 Technical Impact

Significant influence on customer satisfaction, solution design, and business outcomes through technical expertise and customer-centric approach.

🌱 Growth Opportunities

Technical Career Progression: Develop expertise in specific technologies, industries, or solution domains to become a technical specialist or subject matter expert.
Management & Leadership: Transition into management or leadership roles within the sales, presales, or technical organization.
Specialized Technical Expertise: Pursue deep specialization in emerging technologies, industry-specific solutions, or architecture decision-making.

🌐 Work Environment

🏢 Office Type

Hybrid work arrangement with an average of 2 days per week in an HPE office.

📍 Office Location(s)

Heredia, Costa Rica (with the possibility of remote work for the remaining days of the week).

🌐 Workspace Context

Collaborative workspace with access to necessary tools, resources, and support for technical solution design, delivery, and customer engagement.
Opportunities for cross-functional collaboration with design, marketing, and business teams.

🕒 Work Schedule

Flexible work schedule with the ability to manage work and personal needs, while ensuring availability for deployment windows, maintenance, and project deadlines.

📄 Application & Technical Interview Process

📝 Interview Process

Technical Assessment: Demonstrate technical expertise through solution design exercises, customer scenario analysis, and technical presentation preparation.
Customer Engagement Simulation: Role-play customer interactions, address customer inquiries, and showcase customer-centric problem-solving skills.
Team Collaboration & Cultural Fit: Engage in team discussions, share insights, and demonstrate cultural alignment with the HPE team.
Final Evaluation: Assess overall fit, technical impact, and potential for growth within the role.

📝 Portfolio Review Tips

Customer Success Stories: Highlight customer success stories, demonstrating problem-solving, solution design, and customer engagement strategies.
Impactful Presentations: Showcase technical presentation skills and the ability to translate complex technical details into business value for diverse audiences.
Customer-Centric Focus: Emphasize customer orientation and the ability to tailor complex solutions to specific business challenges.

📝 Technical Challenge Preparation

Solution Design & Architecture: Brush up on solution design principles, architecture decision-making, and customer-centric problem-solving techniques.
Customer Engagement: Practice active listening, empathy, and communication skills to effectively engage with customers and understand their unique needs.
Technical Presentation Skills: Rehearse technical presentation delivery, ensuring clarity, conciseness, and impactful storytelling.

📝 ATS Keywords

Technical Skills: Technical support, solution design, presales, customer orientation, communication, problem-solving, critical thinking, collaboration, time management, commercial acumen, technical presentations, mentorship, industry knowledge, creativity, empathy, accountability, active listening, coaching, account management, Agile methodologies, cloud computing, infrastructure as code (IaC), customer relationship management (CRM).
Soft Skills: Customer-centric, business acumen, teamwork, adaptability, resilience, communication, leadership, mentoring, coaching, problem-solving, critical thinking, creativity, empathy, accountability, active listening.

🛠 Technology Stack & Web Infrastructure

Presales Tools: Customer relationship management (CRM) software, sales enablement platforms, and technical presentation tools.
Solution Design & Architecture: Architecture design tools, solution modeling software, and cloud-based infrastructure as code (IaC) platforms.
Customer Engagement: Customer engagement platforms, communication tools, and collaboration software.

👥 Team Culture & Values

🌱 Web Development Values

Customer-Centric: Prioritize customer needs and tailor solutions to meet specific business challenges.
Technical Excellence: Pursue continuous learning and improvement to maintain a deep understanding of the company’s products, platforms, and technologies.
Collaboration & Knowledge Sharing: Foster a culture of active collaboration and knowledge sharing across teams and functions.
Innovation: Embrace emerging technologies and industry trends to drive business growth and competitive advantage.

🤝 Collaboration Style

Cross-Functional Integration: Work closely with design, marketing, and business teams to ensure consistent messaging, solution accuracy, and customer satisfaction.
Code Review Culture: Encourage active collaboration and peer feedback to maintain high-quality technical standards and continuous learning.
Knowledge Sharing & Mentoring: Facilitate knowledge transfer and mentoring opportunities to support the growth and development of team members.

🌐 Challenges & Growth Opportunities

🌐 Technical Challenges

Customer-Centric Problem-Solving: Address complex customer needs and tailor solutions to meet specific business challenges effectively and efficiently.
Solution Design & Architecture: Design scalable, secure, and high-performing solutions that meet customer requirements and align with business objectives.
Emerging Technologies: Stay current with industry trends and emerging technologies to drive innovation and competitive advantage.
Customer Engagement: Build and maintain strong technical relationships with customers, partners, and internal stakeholders to ensure long-term satisfaction and loyalty.

🌱 Learning & Development Opportunities

Technical Skill Development: Pursue continuous learning and development opportunities to expand technical expertise and stay current with industry trends.
Conference Attendance & Certification: Attend industry conferences, obtain relevant certifications, and engage with professional communities to enhance knowledge and skills.
Technical Mentorship & Leadership: Seek mentorship opportunities, provide guidance to junior team members, and develop leadership skills to drive team success and growth.

💡 Interview Preparation

📝 Technical Questions

Solution Design & Architecture: Demonstrate a deep understanding of the company’s products, platforms, and technologies, as well as industry trends and best practices.
Customer Engagement: Showcase customer-centric problem-solving skills, active listening, and effective communication strategies.
Technical Presentation Skills: Prepare impactful technical presentations that highlight solution capabilities, value propositions, and business benefits.

📝 Company & Culture Questions

Company Culture & Values: Research HPE’s company culture, values, and mission to demonstrate alignment and commitment to the organization.
Agile Methodologies: Familiarize yourself with Agile methodologies, software development lifecycle processes, and customer-centric problem-solving techniques.
User Experience Impact: Prepare for questions about the impact of technical solutions on user experience, customer satisfaction, and business outcomes.

📝 Portfolio Presentation Strategy

Live Website Demonstration: Prepare a live website demonstration showcasing technical expertise, customer success stories, and impactful presentations.
Code Explanation Techniques: Develop clear and concise explanations of code, architecture, and solution design decisions.
User Experience Showcase: Highlight user experience design principles, accessibility standards, and performance optimization techniques.

📌 Application Steps

To apply for this Systems Engineer Specialist position at Hewlett Packard Enterprise:

Submit Application: Submit your application through the provided link.
Portfolio Customization: Tailor your portfolio to showcase technical expertise, customer success stories, and impactful presentations, with a focus on customer-centric problem-solving and solution design.
Resume Optimization: Optimize your resume for web technology roles, emphasizing project highlights, technical skills, and relevant experience.
Technical Interview Preparation: Prepare for technical interview challenges, focusing on solution design, architecture, customer engagement, and technical presentation skills.
Company Research: Research Hewlett Packard Enterprise, its products, and company culture to demonstrate a strong fit and commitment to the organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.