📍 Job Overview

Job Title: Systems Engineer Specialist
Company: Hewlett Packard Enterprise
Location: Heredia, Costa Rica
Job Type: Hybrid (2 days per week in office)
Category: Technical Sales & Presales
Date Posted: 2025-06-12
Experience Level: Mid-Senior Level (5-10 years)

🚀 Role Summary

Role Focus: Technical solution design and delivery, presales support, and customer engagement.
Key Responsibilities: Leads or contributes to technical solutions, provides advanced technical support, collaborates with sales teams, and represents the company at industry events.
Impact: Drives customer satisfaction and loyalty by providing tailored, high-quality technical solutions and ensuring consistent messaging with sales teams.

📝 Enhancement Note: This role requires a strong technical background and excellent communication skills to effectively engage with customers, partners, and internal stakeholders.

💻 Primary Responsibilities

Solution Design & Delivery: Leads or contributes to the design and delivery of technical solutions tailored to meet customer needs, acting as a subject matter expert across the company’s product portfolio.
Presales Support: Provides advanced technical support in presales engagements by analyzing customer requirements and translating them into high-quality technical proposals.
Customer Engagement: Delivers engaging product demonstrations and technical presentations to showcase solution capabilities and value propositions to potential clients.
Sales Team Collaboration: Works closely with sales teams to align business objectives with technical strategies, ensuring consistent messaging and solution accuracy.
Public Tenders & RFPs: Supports public tenders, RFIs, and RFPs by providing technical expertise, creating solution designs, and resolving client inquiries during evaluation phases.
Relationship Building: Builds and maintains strong technical relationships with customers, partners, and internal stakeholders to ensure long-term satisfaction and loyalty.
Competitive Analysis: Evaluates competitive products and technologies, highlighting the unique value and advantages of the proposed solutions.
Industry Representation: Represents the organization at industry events, trade shows, and customer workshops, sharing insights and engaging with stakeholders.
Mentoring & Knowledge Transfer: Provides technical mentorship to internal teams and partners, delivering training sessions and knowledge transfer on the company’s solution portfolio.
Product Feedback: Offers structured feedback to product and engineering teams based on field experiences to support continuous improvement and innovation.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Electronic Engineering, Telecommunications, or Systems Engineering.

Experience:

Mid-Senior level (5-10 years) in presales or technical roles within the IT or telecommunications sector.
Proven track record in technical solution design, presales support, and customer engagement.

Required Skills:

Deep technical understanding of the company’s products, platforms, and technologies.
Strong customer orientation and ability to tailor complex solutions to specific business challenges.
Excellent communication and interpersonal skills; capable of translating technical details into business value for diverse audiences.
Skilled in creating and delivering impactful technical presentations and demonstrations.
Proven problem-solving and critical thinking abilities to address technical challenges creatively and effectively.
Ability to work collaboratively within cross-functional and multicultural teams.
Time management skills to handle multiple engagements and priorities concurrently.
Commercial acumen to align technical approaches with broader business strategies.
Fluency in English (spoken and written) for effective communication in international and cross-functional contexts.
High ethical standards and professional integrity in all customer and team interactions.

Preferred Skills:

Experience with competitive analysis and industry trends.
Strong public speaking and presentation skills.
Familiarity with customer relationship management (CRM) tools.
Knowledge of sales methodologies and processes.

📝 Enhancement Note: Given the hybrid nature of the role, candidates should be comfortable working independently and managing their time effectively, with the ability to travel as needed for customer and industry events.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong understanding of the company’s products, platforms, and technologies through relevant case studies and project examples.
Showcase exceptional presentation skills and the ability to tailor complex solutions to specific business challenges.
Highlight experience in presales support, technical solution design, and customer engagement.
Include examples of successful customer relationships and the impact of your technical solutions on business outcomes.

Technical Documentation:

Provide detailed technical documentation for your projects, including solution designs, proposal responses, and customer presentations.
Include any relevant certifications or training completed to enhance your technical skills and knowledge.

📝 Enhancement Note: Given the focus on customer engagement and solution design, candidates should emphasize their ability to understand and address customer needs, as well as their technical expertise in the company’s product portfolio.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Costa Rica is approximately ₡7,000,000 - ₡9,000,000 ($12,000 - $15,500 USD) per year, depending on experience and qualifications. This estimate is based on regional market research and industry standards for mid-senior level technical sales roles.

Benefits:

Health & Wellbeing: Comprehensive benefits package supporting physical, financial, and emotional wellbeing.
Personal & Professional Development: Specific programs catered to helping you reach career goals, whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion: Unconditionally inclusive work environment with flexibility to manage work and personal needs, encouraging bold moves and a force for good.

Working Hours: Full-time position with a hybrid work arrangement, working an average of 2 days per week from an HPE office, with the remaining days worked remotely.

📝 Enhancement Note: The salary range provided is an estimate and may vary based on individual qualifications, experience, and market conditions. Research methodology includes regional market research and industry standards for mid-senior level technical sales roles in Costa Rica.

🎯 Team & Company Context

Company Culture:

Industry: Technology & IT services.
Company Size: Large (over 10,000 employees).
Founded: 1939 (as Hewlett-Packard; merged with Compaq in 2002 to form Hewlett-Packard Enterprise).
Team Structure: Large, cross-functional teams with a focus on collaboration and customer-centricity.
Development Methodology: Agile/Scrum methodologies for solution design and delivery, with a focus on customer value and continuous improvement.

Company Website: Hewlett Packard Enterprise

📝 Enhancement Note: Hewlett Packard Enterprise has a strong focus on customer-centricity, collaboration, and continuous improvement, with a large, cross-functional team structure that emphasizes customer satisfaction and loyalty.

📈 Career & Growth Analysis

Technical Career Level: Mid-Senior Level (5-10 years) with a focus on technical solution design, presales support, and customer engagement.

Reporting Structure: Reports directly to the Sales Manager or Presales Manager, with a matrix reporting line to the relevant product or engineering teams for technical guidance and collaboration.

Technical Impact: Drives customer satisfaction and loyalty by providing tailored, high-quality technical solutions and ensuring consistent messaging with sales teams. Contributes to the company’s overall revenue growth and market share through successful customer engagements and solution delivery.

Growth Opportunities:

Technical Career Progression: Proven track record in technical solution design, presales support, and customer engagement can lead to senior technical roles, such as Senior Technical Solutions Architect or Technical Sales Manager.
Product & Engineering Collaboration: Close collaboration with product and engineering teams can provide opportunities for technical mentoring, knowledge transfer, and contributing to product development and innovation.
Sales Team Leadership: Demonstrated success in customer engagement, solution delivery, and sales team collaboration can lead to leadership roles within the sales organization.

📝 Enhancement Note: Growth opportunities in this role are driven by technical expertise, customer success, and sales team collaboration, with a strong focus on customer-centricity and continuous improvement.

🌐 Work Environment

Office Type: Hybrid work environment with an average of 2 days per week in the office, located in Heredia, Costa Rica.

Office Location(s): Heredia, Costa Rica.

Workspace Context:

Collaboration: Collaborative workspace with a focus on cross-functional team interaction and customer-centricity.
Development Tools: Access to relevant development tools, multiple monitors, and testing devices to support technical solution design and delivery.
Team Interaction: Regular team meetings, workshops, and knowledge-sharing sessions to foster collaboration and continuous learning.

Work Schedule: Full-time position with a hybrid work arrangement, working an average of 2 days per week from an HPE office, with the remaining days worked remotely.

📝 Enhancement Note: The hybrid work environment in this role encourages collaboration, customer-centricity, and continuous learning, with a focus on balancing independent work and team interaction.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: Technical assessment focused on understanding customer needs, solution design, and presentation skills.
Customer Engagement Scenario: Role-play scenario to evaluate the candidate’s ability to engage with customers, understand their needs, and provide tailored technical solutions.
Sales Team Collaboration: Assessment of the candidate’s ability to work effectively with sales teams and align technical approaches with business strategies.
Final Evaluation: Final evaluation based on technical expertise, customer engagement skills, and cultural fit.

Portfolio Review Tips:

Solution Design & Delivery: Highlight your ability to design and deliver technical solutions tailored to customer needs, with a focus on customer value and business impact.
Customer Engagement: Showcase your experience in customer engagement, with examples of successful customer relationships and the impact of your technical solutions on business outcomes.
Presentation Skills: Demonstrate exceptional presentation skills and the ability to tailor complex solutions to specific business challenges.

Technical Challenge Preparation:

Customer Engagement: Practice engaging with customers, understanding their needs, and providing tailored technical solutions through role-play scenarios and mock customer engagements.
Solution Design: Brush up on your technical knowledge of the company’s products, platforms, and technologies, and practice designing solutions tailored to specific customer needs.
Presentation Skills: Prepare and practice your presentation skills, focusing on clarity, conciseness, and the ability to tailor complex solutions to specific business challenges.

📝 Enhancement Note: The interview process for this role emphasizes technical expertise, customer engagement, and sales team collaboration, with a strong focus on customer-centricity and continuous improvement.

🛠 Technology Stack & Web Infrastructure

Technical Stack:

Products & Platforms: Deep technical understanding of Hewlett Packard Enterprise’s products, platforms, and technologies.
Presales Tools: Familiarity with customer relationship management (CRM) tools, sales methodologies, and processes.
Presentation Tools: Proficiency in presentation software, such as Microsoft PowerPoint or Google Slides, with the ability to create engaging and informative technical presentations.

📝 Enhancement Note: Given the focus on technical solution design, presales support, and customer engagement, candidates should have a strong technical understanding of Hewlett Packard Enterprise’s products, platforms, and technologies, as well as proficiency in presentation tools and sales methodologies.

👥 Team Culture & Values

Hewlett Packard Enterprise Values:

Customer-Centric: Focused on understanding and addressing customer needs to drive satisfaction and loyalty.
Innovation: Committed to continuous improvement, product development, and staying at the forefront of industry trends.
Collaboration: Encourages cross-functional teamwork, knowledge-sharing, and collective problem-solving.
Integrity: Upholds high ethical standards and professional integrity in all customer and team interactions.
Accountability: Takes ownership of responsibilities and delivers on commitments to drive customer success and business outcomes.

Collaboration Style:

Cross-Functional Integration: Close collaboration with sales, marketing, and product teams to ensure consistent messaging, solution accuracy, and customer satisfaction.
Code Review Culture: Regular code reviews and knowledge-sharing sessions to foster continuous learning and improvement.
Mentoring & Knowledge Transfer: Technical mentoring and knowledge transfer to support the growth and development of team members and partners.

📝 Enhancement Note: Hewlett Packard Enterprise’s culture emphasizes customer-centricity, innovation, collaboration, and integrity, with a strong focus on cross-functional teamwork and continuous improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Engagement: Engaging with customers, understanding their needs, and providing tailored technical solutions can be challenging, requiring strong communication skills, technical expertise, and the ability to think critically and creatively.
Solution Design: Designing technical solutions that meet customer needs and align with business objectives can be complex, requiring a deep understanding of the company’s products, platforms, and technologies, as well as strong problem-solving skills.
Sales Team Collaboration: Working effectively with sales teams to ensure consistent messaging and solution accuracy can be challenging, requiring strong communication skills, commercial acumen, and the ability to balance technical and business priorities.

Learning & Development Opportunities:

Technical Skill Development: Continuous learning and development of technical skills, with a focus on emerging technologies, industry trends, and product updates.
Conference Attendance & Certification: Attending industry conferences, workshops, and obtaining relevant certifications to enhance technical knowledge and professional development.
Mentoring & Leadership Development: Technical mentoring and leadership development opportunities to support the growth and development of team members and partners.

📝 Enhancement Note: Technical challenges in this role require strong technical expertise, communication skills, and the ability to think critically and creatively, with a focus on customer-centricity, innovation, and continuous improvement. Learning and development opportunities emphasize technical skill development, conference attendance, and mentoring.

💡 Interview Preparation

Technical Questions:

Customer Engagement: Questions focused on understanding customer needs, solution design, and presentation skills, with a focus on customer-centricity and business impact.
Solution Design: Technical questions focused on the company’s products, platforms, and technologies, as well as problem-solving and critical thinking abilities.
Sales Team Collaboration: Questions assessing the candidate’s ability to work effectively with sales teams, align technical approaches with business strategies, and ensure solution accuracy.

Company & Culture Questions:

Company Culture: Questions focused on understanding Hewlett Packard Enterprise’s culture, values, and work environment, with a focus on customer-centricity, innovation, collaboration, and integrity.
Team Dynamics: Questions focused on understanding the team structure, cross-functional collaboration, and knowledge-sharing within Hewlett Packard Enterprise.
Customer Success: Questions focused on understanding the company’s approach to customer success, satisfaction, and loyalty, with a focus on customer-centricity and continuous improvement.

Portfolio Presentation Strategy:

Solution Design & Delivery: Highlight your ability to design and deliver technical solutions tailored to customer needs, with a focus on customer value and business impact.
Customer Engagement: Showcase your experience in customer engagement, with examples of successful customer relationships and the impact of your technical solutions on business outcomes.
Presentation Skills: Demonstrate exceptional presentation skills and the ability to tailor complex solutions to specific business challenges.

📝 Enhancement Note: Interview preparation for this role emphasizes technical expertise, customer engagement, and sales team collaboration, with a focus on customer-centricity, innovation, and continuous improvement. Company and culture questions focus on understanding Hewlett Packard Enterprise’s values, team dynamics, and approach to customer success.

📌 Application Steps

To apply for this Systems Engineer Specialist position at Hewlett Packard Enterprise:

Tailor Your Resume: Highlight your technical expertise, customer engagement experience, and sales team collaboration skills, with a focus on customer-centricity, innovation, and continuous improvement.
Prepare Your Portfolio: Showcase your ability to design and deliver technical solutions tailored to customer needs, with a focus on customer value and business impact. Include examples of successful customer relationships and the impact of your technical solutions on business outcomes.
Practice Your Presentation Skills: Prepare and practice your presentation skills, focusing on clarity, conciseness, and the ability to tailor complex solutions to specific business challenges.
Research the Company: Familiarize yourself with Hewlett Packard Enterprise’s culture, values, and approach to customer success, with a focus on customer-centricity, innovation, collaboration, and integrity.
Prepare for Technical Assessment: Brush up on your technical knowledge of the company’s products, platforms, and technologies, and practice designing solutions tailored to specific customer needs. Prepare for customer engagement scenarios and sales team collaboration assessments.

📝 Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Systems Engineer Specialist