📍 Job Overview

Job Title: Systems Engineer Specialist
Company: Hewlett Packard Enterprise
Location: Heredia, Heredia, Costa Rica
Job Type: Full-Time, Hybrid (2 days per week in the office)
Category: Technical Sales & Presales
Date Posted: June 12, 2025

🚀 Role Summary

Lead or contribute to the design and delivery of technical solutions tailored to meet internal and external customer needs, acting as a subject matter expert across the company’s product portfolio.
Provide advanced technical support in presales engagements by analyzing customer requirements and translating them into high-quality technical proposals.
Collaborate closely with sales teams to align business objectives with technical strategies, ensuring consistent messaging and solution accuracy.
Represent the organization at industry events, trade shows, and customer workshops, sharing insights and engaging with stakeholders.
Offer structured feedback to product and engineering teams based on field experiences to support continuous improvement and innovation.

📝 Enhancement Note: This role requires a strong technical background and excellent communication skills to effectively bridge the gap between sales and technical teams, ensuring customer needs are met with the right solutions.

💻 Primary Responsibilities

Technical Solution Design & Delivery: Lead or contribute to the design and delivery of technical solutions tailored to meet customer needs, acting as a subject matter expert across the company’s product portfolio.
Presales Technical Support: Provide advanced technical support in presales engagements by analyzing customer requirements and translating them into high-quality technical proposals.
Sales Team Collaboration: Collaborate closely with sales teams to align business objectives with technical strategies, ensuring consistent messaging and solution accuracy.
Customer & Stakeholder Engagement: Build and maintain strong technical relationships with customers, partners, and internal stakeholders to ensure long-term satisfaction and loyalty.
Industry Representation: Represent the organization at industry events, trade shows, and customer workshops, sharing insights and engaging with stakeholders.
Product Feedback & Improvement: Offer structured feedback to product and engineering teams based on field experiences to support continuous improvement and innovation.

📝 Enhancement Note: The primary responsibilities of this role revolve around technical expertise, customer focus, and effective collaboration with both sales teams and technical stakeholders to ensure customer needs are met with the right solutions.

🎓 Skills & Qualifications

Education:

Bachelor’s degree in Electronic Engineering, Telecommunications, or Systems Engineering.

Experience:

Minimum of 5 years of experience in presales or technical roles within the IT or telecommunications sector.

Required Skills:

Deep technical understanding of the company’s products, platforms, and technologies.
Strong customer orientation and ability to tailor complex solutions to specific business challenges.
Excellent communication and interpersonal skills; capable of translating technical details into business value for diverse audiences.
Skilled in creating and delivering impactful technical presentations and demonstrations.
Proven problem-solving and critical thinking abilities to address technical challenges creatively and effectively.
Ability to work collaboratively within cross-functional and multicultural teams.
Time management skills to handle multiple engagements and priorities concurrently.
Commercial acumen to align technical approaches with broader business strategies.
Fluency in English (spoken and written) for effective communication in international and cross-functional contexts.
High ethical standards and professional integrity in all customer and team interactions.

Preferred Skills:

Familiarity with competitive products and technologies.
Experience in public tenders, RFIs, and RFPs.
Strong public speaking and presentation skills.
Ability to provide technical mentorship and training to internal teams and partners.

📝 Enhancement Note: While the required skills focus on technical expertise and customer orientation, the preferred skills highlight the importance of competitive awareness, public speaking, and mentoring abilities for success in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A comprehensive portfolio showcasing relevant technical solutions designed and delivered, with a focus on customer needs and business challenges addressed.
High-quality technical presentations and demonstrations highlighting the value and capabilities of proposed solutions.
Case studies or success stories illustrating the impact of technical solutions on customer satisfaction and business outcomes.

Technical Documentation:

Detailed technical specifications and requirements for proposed solutions.
Clear and concise technical documentation, including diagrams, flowcharts, and other visual aids, to facilitate understanding and implementation.
Test results and performance metrics demonstrating the effectiveness and efficiency of proposed solutions.

📝 Enhancement Note: The portfolio and project requirements for this role emphasize customer-focused technical solutions, high-quality presentations, and impactful case studies to effectively showcase the candidate’s technical expertise and ability to meet customer needs.

💵 Compensation & Benefits

Salary Range:

The salary range for this role in Costa Rica typically falls between ₡6,000,000 - ₡8,000,000 per year (approximately $10,500 - $14,000 USD), based on regional market standards and the candidate’s experience level.

Benefits:

Health & Wellbeing: Comprehensive health and wellbeing benefits, including medical, dental, and vision coverage, as well as wellness programs and resources.
Personal & Professional Development: Opportunities for professional growth and development, including training, mentorship, and career advancement programs.
Unconditional Inclusion: A commitment to fostering an inclusive work environment where individual uniqueness is valued, and everyone has the flexibility to manage their work and personal needs.

Working Hours:

Full-time position with flexible working hours, allowing for a healthy work-life balance.
The role requires working an average of 2 days per week from an HPE office, with the remainder of the workweek conducted remotely.

📝 Enhancement Note: The salary range provided is based on regional market standards and the candidate’s experience level. The benefits package focuses on health and wellbeing, professional development, and an inclusive work environment to support the candidate’s personal and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Hewlett Packard Enterprise operates in the technology sector, focusing on edge-to-cloud infrastructure and services to help companies connect, protect, analyze, and act on their data and applications.

Company Size: As a global company with a large employee base, HPE offers extensive resources and opportunities for professional growth and development.

Founded: Hewlett Packard Enterprise was founded in 2015, following the separation of Hewlett-Packard Company into two publicly traded companies.

Team Structure:

The technical presales team works closely with sales teams to align business objectives with technical strategies, ensuring consistent messaging and solution accuracy.
The team consists of technical specialists who collaborate with cross-functional teams, including product management, engineering, and marketing, to deliver high-quality technical solutions tailored to customer needs.
The team structure promotes knowledge sharing, technical mentoring, and continuous learning to ensure the organization remains at the forefront of industry trends and best practices.

Development Methodology:

Agile Methodologies: The team follows Agile methodologies, such as Scrum, to manage projects and deliver solutions efficiently and effectively.
Collaborative Development: The team emphasizes collaborative development, with regular code reviews, pair programming, and knowledge sharing sessions to ensure high-quality solutions and continuous learning.
Continuous Integration/Continuous Deployment (CI/CD): The team employs CI/CD pipelines to automate deployment processes, ensuring rapid and reliable delivery of technical solutions.

Company Website: Hewlett Packard Enterprise

📝 Enhancement Note: The company culture at HPE emphasizes technical expertise, customer focus, and collaboration, with a strong commitment to fostering an inclusive work environment that supports the growth and development of its employees.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior specialist level, requiring a deep understanding of the company’s products, platforms, and technologies, as well as strong customer orientation and excellent communication skills.

Reporting Structure: The role reports directly to the Presales Manager or a similar leadership position within the technical presales organization.

Technical Impact: The role has a significant impact on the company’s ability to deliver high-quality technical solutions tailored to customer needs, ensuring customer satisfaction and driving business growth.

Growth Opportunities:

Technical Expertise Development: The role offers opportunities to deepen technical expertise and gain experience in a wide range of the company’s products, platforms, and technologies.
Leadership & Mentoring: As the role progresses, there may be opportunities to mentor junior team members, provide technical guidance, and contribute to the development of the technical presales team.
Career Transition: With a strong technical background and proven customer focus, the role may serve as a stepping stone to transition into other areas of the organization, such as product management, engineering, or sales leadership.

📝 Enhancement Note: The career and growth analysis for this role highlights the opportunity for technical expertise development, leadership and mentoring, and potential career transitions within the organization.

🌐 Work Environment

Office Type: The role is designed as ‘Hybrid,’ with an expectation that the candidate will work an average of 2 days per week from an HPE office.

Office Location(s): The role is based in Heredia, Costa Rica, with the option to work remotely for the remainder of the workweek.

Workspace Context:

Collaborative Workspace: The HPE office provides a collaborative workspace designed to facilitate team interaction, knowledge sharing, and creative problem-solving.
Technical Resources: The workspace is equipped with the latest technology and tools to support the development and delivery of high-quality technical solutions.
Flexible Work Arrangement: The hybrid work arrangement allows for a flexible work-life balance, with the option to work from home or the office, depending on the candidate’s preferences and needs.

Work Schedule:

The role follows a standard full-time work schedule, with flexible hours to accommodate the candidate’s needs and preferences.
The workweek is divided between on-site work at the HPE office and remote work from home, with an average of 2 days per week spent in the office.

📝 Enhancement Note: The work environment for this role emphasizes collaboration, flexibility, and a healthy work-life balance, with a hybrid work arrangement that combines on-site and remote work to accommodate the candidate’s preferences and needs.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: The interview process includes a technical assessment, focusing on the candidate’s understanding of the company’s products, platforms, and technologies, as well as their ability to analyze customer requirements and translate them into high-quality technical proposals.
Behavioral & Situational Questions: The interview process also includes behavioral and situational questions to evaluate the candidate’s customer focus, communication skills, and problem-solving abilities.
Final Evaluation: The final evaluation criteria focus on the candidate’s technical expertise, customer orientation, and cultural fit within the technical presales organization.

Portfolio Review Tips:

Customer-Focused Portfolio: Highlight technical solutions designed and delivered with a strong focus on customer needs and business challenges addressed.
Impactful Presentations: Showcase high-quality technical presentations and demonstrations that effectively communicate the value and capabilities of proposed solutions.
Case Studies & Success Stories: Include case studies or success stories that illustrate the impact of technical solutions on customer satisfaction and business outcomes.

Technical Challenge Preparation:

Technical Deep Dive: Prepare for a deep dive into the company’s products, platforms, and technologies, as well as relevant industry trends and best practices.
Customer Scenario Analysis: Familiarize yourself with various customer scenarios and be prepared to analyze and propose technical solutions tailored to specific business challenges.
Presentation Skills: Refine your presentation skills to effectively communicate technical concepts and value propositions to diverse audiences.

📝 Enhancement Note: The interview process for this role emphasizes technical expertise, customer focus, and communication skills, with a strong emphasis on the candidate’s ability to analyze customer requirements and propose high-quality technical solutions.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

Presentation Skills: Proficiency in creating and delivering impactful technical presentations and demonstrations using tools such as PowerPoint, Keynote, or Google Slides.
Visualization Tools: Familiarity with data visualization tools, such as Tableau, Power BI, or QlikView, to create engaging and informative visualizations for customer presentations.

Backend & Server Technologies:

Technical Solution Design: Deep understanding of the company’s products, platforms, and technologies, with the ability to design and deliver technical solutions tailored to customer needs.
Presales Technical Support: Proficiency in analyzing customer requirements and translating them into high-quality technical proposals using tools such as Microsoft Word, Excel, or Google Docs.

Development & DevOps Tools:

Collaboration Tools: Familiarity with collaboration tools, such as Microsoft Teams, Slack, or Google Workspace, to facilitate communication and coordination with cross-functional teams.
Project Management Tools: Experience with project management tools, such as Jira, Asana, or Trello, to manage technical solution delivery and ensure project milestones are met.

📝 Enhancement Note: The technology stack for this role emphasizes technical expertise in the company’s products, platforms, and technologies, as well as proficiency in presentation, visualization, and collaboration tools to effectively communicate technical concepts and value propositions to diverse audiences.

👥 Team Culture & Values

Web Development Values:

Customer Focus: A strong commitment to understanding and addressing customer needs and business challenges, with a focus on delivering high-quality technical solutions tailored to specific requirements.
Technical Expertise: A deep understanding of the company’s products, platforms, and technologies, with a continuous learning mindset to stay up-to-date with industry trends and best practices.
Collaboration & Knowledge Sharing: A culture of collaboration and knowledge sharing, with a focus on working together to deliver high-quality technical solutions and drive business growth.
Innovation & Continuous Improvement: A commitment to fostering an environment of innovation and continuous improvement, with a focus on driving technical excellence and customer satisfaction.

Collaboration Style:

Cross-Functional Teamwork: The technical presales team works closely with cross-functional teams, including sales, product management, engineering, and marketing, to deliver high-quality technical solutions tailored to customer needs.
Code Review & Pair Programming: The team emphasizes code review and pair programming to ensure high-quality solutions and facilitate knowledge sharing and continuous learning.
Knowledge Sharing & Mentoring: The team promotes knowledge sharing and mentoring, with a focus on supporting the growth and development of junior team members and fostering a culture of technical excellence.

📝 Enhancement Note: The web development values for this role emphasize customer focus, technical expertise, collaboration, and innovation, with a strong commitment to fostering a culture of technical excellence and continuous improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Product Knowledge: Staying up-to-date with the company’s extensive product portfolio, including new releases, updates, and competitive offerings.
Customer Requirements Analysis: Effectively analyzing and interpreting customer requirements to propose technical solutions that meet their specific business challenges.
Solution Design & Delivery: Designing and delivering technical solutions that balance customer needs, business objectives, and technical feasibility within project timelines and budget constraints.
Stakeholder Management: Managing relationships with multiple stakeholders, including customers, partners, and internal teams, to ensure consistent messaging, solution accuracy, and customer satisfaction.

Learning & Development Opportunities:

Product Training: Participating in regular product training sessions and workshops to deepen understanding of the company’s products, platforms, and technologies.
Industry Events & Conferences: Attending industry events, trade shows, and customer workshops to stay informed about emerging trends, best practices, and competitive offerings.
Technical Mentoring: Seeking mentorship opportunities from senior team members to gain insights into technical best practices, industry trends, and career development strategies.

📝 Enhancement Note: The technical challenges and learning opportunities for this role emphasize the importance of continuous learning, customer focus, and effective stakeholder management to drive technical excellence and customer satisfaction.

💡 Interview Preparation

Technical Questions:

Product Knowledge: Prepare for in-depth questions about the company’s products, platforms, and technologies, as well as relevant industry trends and best practices.
Customer Scenario Analysis: Familiarize yourself with various customer scenarios and be prepared to analyze and propose technical solutions tailored to specific business challenges.
Solution Design & Delivery: Prepare for questions about technical solution design, delivery, and optimization, with a focus on balancing customer needs, business objectives, and technical feasibility.

Company & Culture Questions:

Company Culture: Research the company’s culture, values, and mission to demonstrate your alignment with their goals and commitment to driving technical excellence and customer satisfaction.
Team Dynamics: Prepare for questions about team dynamics, collaboration, and knowledge sharing to showcase your ability to work effectively within a cross-functional team environment.
Customer Focus: Prepare for questions about your approach to understanding and addressing customer needs, as well as your ability to build and maintain strong technical relationships with customers, partners, and internal stakeholders.

Portfolio Presentation Strategy:

Customer-Focused Portfolio: Highlight technical solutions designed and delivered with a strong focus on customer needs and business challenges addressed.
Impactful Presentations: Showcase high-quality technical presentations and demonstrations that effectively communicate the value and capabilities of proposed solutions.
Case Studies & Success Stories: Include case studies or success stories that illustrate the impact of technical solutions on customer satisfaction and business outcomes.

📝 Enhancement Note: The interview preparation for this role emphasizes technical expertise, customer focus, and effective stakeholder management, with a strong emphasis on the candidate’s ability to analyze customer requirements and propose high-quality technical solutions tailored to specific business challenges.

📌 Application Steps

To apply for this Systems Engineer Specialist position at Hewlett Packard Enterprise:

Tailor Your Resume: Customize your resume to highlight your relevant technical skills, experience, and achievements, with a focus on customer orientation, communication skills, and problem-solving abilities.
Prepare Your Portfolio: Curate a portfolio showcasing your technical solutions, customer-focused projects, and high-quality presentations, with a focus on the impact of your work on customer satisfaction and business outcomes.
Research the Company: Thoroughly research Hewlett Packard Enterprise, its products, and company culture to demonstrate your alignment with their goals and commitment to driving technical excellence and customer satisfaction.
Prepare for Interviews: Familiarize yourself with the interview process, technical assessment, and behavioral/situational questions, and prepare responses that highlight your technical expertise, customer focus, and effective stakeholder management skills.

📝 Enhancement Note: The application steps for this role emphasize the importance of tailoring your resume and portfolio to highlight your relevant technical skills and customer focus, as well as thoroughly researching the company and preparing for interviews to demonstrate your alignment with their goals and commitment to driving technical excellence and customer satisfaction.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to web development, server administration, DevOps, and web infrastructure roles, with a focus on technical solution design, delivery, and customer orientation.
Include web development methodologies, responsive design principles, and server management practices, with a strong emphasis on customer focus and technical expertise.
Emphasize web portfolio requirements, live project demonstrations, and user experience considerations, with a focus on customer-focused technical solutions and high-quality presentations.
Address web development team dynamics, cross-functional collaboration with designers and marketers, and the importance of effective stakeholder management in driving technical excellence and customer satisfaction.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about technical responsibilities, with specific reasoning based on role level and web technology industry practices.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute web development and server administration-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and web technology specialization, with regional market standards and cost of living considerations.

Industry Expertise:

Include specific web technologies, frameworks, server platforms, and infrastructure tools relevant to the role, with a focus on the company’s product portfolio and industry trends.
Address web development career progression paths and technical leadership opportunities in web teams, with a strong emphasis on customer focus, technical expertise, and effective stakeholder management.
Provide tactical advice for web portfolio development, live demonstrations, and project case studies, with a focus on customer-focused technical solutions and high-quality presentations.
Include web technology-specific interview preparation and coding challenge guidance, with a strong emphasis on customer requirements analysis, solution design, and effective stakeholder management.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout, with a focus on clarity, readability, and actionable insights.
Use web development and server administration industry terminology appropriately and accurately, with a strong emphasis on customer focus, technical expertise, and effective stakeholder management.
Include comprehensive benefits and growth opportunities relevant to web technology professionals, with a focus on health and wellbeing, personal and professional development, and an inclusive work environment.
Provide actionable insights that give web development and server administration candidates a competitive advantage, with a strong emphasis on customer focus, technical expertise, and effective stakeholder management.

Technical Focus & Portfolio Emphasis:

Emphasize web development best practices, responsive design principles, and performance optimization, with a strong focus on customer-focused technical solutions and high-quality presentations.
Include specific portfolio requirements tailored to the web technology discipline and role level, with a focus on customer-focused technical solutions, impactful presentations, and case studies or success stories that illustrate the impact of technical solutions on customer satisfaction and business outcomes.
Address browser compatibility, accessibility standards, and user experience design principles, with a strong emphasis on customer focus and technical expertise.
Focus on problem-solving methods, performance optimization, and scalable web architecture, with a strong emphasis on customer focus and effective stakeholder management.
Include technical presentation skills and stakeholder communication for web projects, with a strong emphasis on customer focus, technical expertise, and effective stakeholder management.

Avoid:

Generic business jargon not relevant to web development or server administration roles.
Placeholder text or incomplete sections, with a focus on comprehensive, actionable information for web technology professionals.
Non-technical terminology unless relevant to the specific web technology role, with a strong emphasis on customer focus, technical expertise, and effective stakeholder management.
Marketing language unrelated to web development, server administration, or user experience, with a strong emphasis on customer focus, technical expertise, and effective stakeholder management.

Generate comprehensive, web technology-focused content that serves as a valuable resource for web developers, server administrators, and infrastructure professionals seeking their next opportunity, with a strong emphasis on customer focus, technical expertise, and effective stakeholder management.

Systems Engineer Specialist