📍 Job Overview

• Job Title: Systems Engineer, IT Services
• Company: Amazon
• Location: Austin, Texas, United States
• Job Type: On-site
• Category: Infrastructure & Operations
• Date Posted: June 11, 2025

🚀 Role Summary

• 📝 Enhancement Note: This role focuses on designing and implementing network infrastructure solutions, ensuring high availability, and driving continuous improvement in deployment processes. It requires a strong understanding of infrastructure-as-code principles and experience with CI/CD pipelines.

• The Infrastructure Standards team plays a crucial role in developing and maintaining deployment standards, best practices, and automation frameworks that are used by thousands of engineers worldwide. As an Infrastructure Standards Engineer, you will design and develop standardized deployment patterns and frameworks for global infrastructure implementations, create and maintain technical documentation, collaborate with multiple engineering teams, and drive continuous improvement in deployment processes and methodologies.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities revolve around network design, performance management, operations and maintenance, documentation and standards, collaboration and support, and compliance and governance.

• 1. Network Design & Implementation

  • Design and implement network infrastructure solutions
  • Create and maintain network architecture diagrams
  • Ensure network redundancy and high availability

• 2. Performance Management

  • Monitor network performance and capacity
  • Conduct network performance analysis and optimization

• 3. Operations & Maintenance

  • Troubleshoot network issues and outages
  • Perform routine network maintenance and updates
  • Manage network hardware lifecycle
  • Configure and maintain network equipment (routers, switches, load balancers)

• 4. Documentation & Standards

  • Create and maintain network documentation
  • Develop standard operating procedures
  • Define network deployment standards
  • Document network changes and configurations

• 5. Collaboration & Support

  • Work with cross-functional teams on infrastructure projects
  • Provide technical guidance to other teams
  • Participate in on-call rotation for network support
  • Support incident response and problem resolution

• 6. Compliance & Governance

  • Ensure network compliance with security policies
  • Maintain network inventory and asset management
  • Participate in audit preparations
  • Implement network-related compliance controls

🎓 Skills & Qualifications

Education: Bachelor's degree in engineering or equivalent

Experience: 3+ years of technical support experience

Required Skills:

• Strong understanding of infrastructure-as-code principles and tools (Terraform, CloudFormation, etc.)
• Experience with CI/CD pipelines and automation frameworks
• Excellent problem-solving and analytical skills
• Ability to influence and drive technical decisions across multiple teams
• Strong communication skills and ability to create clear technical documentation
• Experience with cloud platforms (AWS preferred) and modern deployment technologies

Preferred Skills:

• Experience with network operating systems such as Cisco IOS and JUNOS
• Experience working in a Linux/Unix environment
• Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging, and familiarity with reading/pulling device logs

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on infrastructure and operations, a portfolio showcasing network design, performance optimization, and maintenance projects is essential. Include case studies demonstrating problem-solving, collaboration, and technical documentation skills.

Portfolio Essentials:

• Network design and implementation projects
• Performance management and optimization case studies
• Operations and maintenance project examples
• Technical documentation and standard operating procedures

Technical Documentation:

• Code quality, commenting, and documentation standards
• Version control, deployment processes, and server configuration
• Testing methodologies, performance metrics, and optimization techniques

💵 Compensation & Benefits

Salary Range: $120,000 - $160,000 per year (based on regional market data and experience level)

Benefits:

• Comprehensive health, dental, and vision insurance
• 401(k) matching and employee stock purchase plan
• Generous paid time off and parental leave
• Tuition reimbursement and professional development opportunities
• On-site services and amenities (for on-site employees)

Working Hours: Full-time, with flexibility for deployment windows, maintenance, and project deadlines. On-call rotation for network support.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce and technology

Company Size: Large (over 1,000,000 employees)

Founded: 1994

Team Structure:

• Large, cross-functional teams working on various aspects of Amazon's infrastructure
• Collaborative environment with opportunities to work with multiple teams and disciplines
• Flat hierarchy with a focus on empowering individual contributors and technical leaders

Development Methodology:

• Agile/Scrum methodologies for software development
• Infrastructure as Code (IaC) principles for network and server management
• Continuous Integration and Continuous Deployment (CI/CD) pipelines for automated testing and deployment

Company Website: www.amazon.com

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level to senior infrastructure engineer, responsible for designing, implementing, and maintaining network infrastructure solutions, driving continuous improvement in deployment processes, and providing technical consultation to deployment teams.

Reporting Structure: Reports directly to the Infrastructure Standards team lead, collaborating with multiple engineering teams and stakeholders across the organization.

Technical Impact: Directly impacts the performance, availability, and security of Amazon's global infrastructure, supporting thousands of engineers and systems worldwide.

Growth Opportunities:

• Technical specialization in specific infrastructure domains or emerging technologies
• Technical leadership and mentoring roles within the Infrastructure Standards team
• Career progression to senior or principal engineer roles, driving strategic decisions and influencing best practices across the organization

🌐 Work Environment

Office Type: On-site, with opportunities for remote work and hybrid arrangements for some roles

Office Location(s): Austin, Texas, United States

Workspace Context:

• Modern, collaborative workspaces with multiple monitors and testing devices available
• Cross-functional teams and open communication channels for knowledge sharing and technical mentoring
• Flexible work schedules with opportunities for remote work and on-site collaboration

Work Schedule: Full-time, with flexibility for deployment windows, maintenance, and project deadlines. On-call rotation for network support.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screen to assess communication skills and technical fit
2. Technical deep dive, focusing on network design, performance optimization, and problem-solving skills
3. Behavioral and situational questions to evaluate collaboration, adaptability, and cultural fit
4. Final round with hiring manager or team lead to discuss career growth and expectations

Portfolio Review Tips:

• Highlight network design and implementation projects, demonstrating problem-solving and collaboration skills
• Include case studies showcasing performance management, optimization, and maintenance projects
• Emphasize technical documentation and standard operating procedures, demonstrating clear communication and attention to detail

Technical Challenge Preparation:

• Brush up on network design principles, performance optimization techniques, and troubleshooting methodologies
• Practice explaining complex technical concepts clearly and concisely
• Prepare for questions about Amazon's infrastructure, deployment processes, and best practices

ATS Keywords: Infrastructure, Network, Design, Implementation, Performance, Optimization, Troubleshooting, Collaboration, Documentation, Standards, Compliance, Governance, AWS, Terraform, CloudFormation, CI/CD, Linux, Unix, Cisco IOS, JUNOS

🛠 Technology Stack & Web Infrastructure

Network Technologies:

• Cisco IOS and JUNOS (preferred)
• Linux/Unix-based operating systems
• AWS cloud platform (preferred)
• Modern deployment technologies (Terraform, CloudFormation)

Network Equipment:

• Routers, switches, load balancers, and other network hardware
• Virtualization and containerization technologies (Docker, Kubernetes)

Network Infrastructure Tools:

• Network monitoring and performance analysis tools (SolarWinds, Nagios, Zabbix)
• Network configuration and automation tools (Ansible, Puppet, Chef)
• Network security and compliance tools (Firewalls, Intrusion Detection Systems, Security Information and Event Management systems)

👥 Team Culture & Values

Web Development Values:

• Customer obsession: Focus on delivering high-quality, scalable, and secure network infrastructure solutions that meet customer needs
• Ownership: Take responsibility for driving continuous improvement in deployment processes and ensuring network compliance with security policies
• Invent and simplify: Embrace innovative technologies and methodologies to simplify network management and improve performance
• Learn and be curious: Stay up-to-date with emerging network technologies and best practices, continuously expanding your technical skills and knowledge

Collaboration Style:

• Cross-functional teams working together on infrastructure projects
• Open communication channels for knowledge sharing and technical mentoring
• Regular team meetings and stand-ups to discuss progress, challenges, and opportunities for improvement

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Designing and implementing network infrastructure solutions that scale and perform under high traffic loads
• Optimizing network performance and capacity to meet business demands
• Troubleshooting complex network issues and outages, often under time constraints
• Ensuring network compliance with security policies and industry standards

Learning & Development Opportunities:

• Technical training and certification programs (e.g., Cisco Certified Network Professional, AWS Certified Solutions Architect)
• Attending industry conferences and events (e.g., AWS re:Invent, Cisco Live)
• Mentoring and knowledge-sharing opportunities within the Infrastructure Standards team and across the organization

💡 Interview Preparation

Technical Questions:

• Network design and architecture questions, focusing on high availability, scalability, and performance optimization
• Performance management and optimization questions, focusing on monitoring, analysis, and troubleshooting techniques
• Troubleshooting and problem-solving questions, focusing on network issues and outages
• Compliance and governance questions, focusing on security policies, industry standards, and audit preparations

Company & Culture Questions:

• Questions about Amazon's infrastructure, deployment processes, and best practices
• Questions about team dynamics, collaboration, and communication within the Infrastructure Standards team and across the organization
• Questions about career growth, technical leadership, and mentoring opportunities

Portfolio Presentation Strategy:

• Highlight network design and implementation projects, demonstrating problem-solving and collaboration skills
• Include case studies showcasing performance management, optimization, and maintenance projects
• Emphasize technical documentation and standard operating procedures, demonstrating clear communication and attention to detail

📌 Application Steps

To apply for this Systems Engineer, IT Services position:

1. Submit your application through the application link provided
2. Tailor your resume and portfolio to highlight your network design, performance optimization, and maintenance projects
3. Prepare for technical interviews by brushing up on network design principles, performance optimization techniques, and troubleshooting methodologies
4. Research Amazon's infrastructure, deployment processes, and best practices to demonstrate your understanding of the company and its culture

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.