📍 Job Overview

• Job Title: Systems Engineer III - VMware (Remote)
• Company: First Citizens Bank
• Location: Raleigh, North Carolina, United States (Remote)
• Job Type: Full-Time
• Category: Systems Engineering & Infrastructure
• Date Posted: June 24, 2025
• Experience Level: 5-10 years
• Remote Status: Remote (Solely)

🚀 Role Summary

• Lead technical support, system testing, and continuous improvement for the Bank's systems infrastructure.
• Manage complex problem resolution, advanced production support, and system enhancement projects.
• Provide expert guidance, mentorship, and technical leadership to less experienced associates.
• Collaborate with application support staff, vendors, and internal clients to ensure system functionality, stability, and performance.
• Monitor overall systems performance, identify potential issues, and tune appropriately.

📝 Enhancement Note: This role requires a strong technical background in systems engineering, with a focus on VMware and Cisco UCS technologies. The ideal candidate will have experience in data center migrations, scripting, and excellent troubleshooting skills.

💻 Primary Responsibilities

• Technical Support & Service: Lead technical support and service in the installation, testing, and maintenance of software, patches, and upgrades. Resolve complex problems and failures in assigned products and technical facilities. Document and communicate technical support activities and processes.
• System Testing: Coordinate testing with application support staff to determine function, results, stability, performance, and resource consumption. Verify the successful implementation of software, patches, and upgrades. Perform planning and technical activities to ensure resource availability.
• System Enhancement: Continuously monitor and improve systems, processes, and related technical infrastructure. Automate tasks and utilize programming or scripting to perform support duties. Maintain a strong knowledge base through ongoing research and education.
• Technical Expertise & Leadership: Maintain a strong knowledge base and communicate effective and clear technical information to associates, vendor support personnel, and internal clients. Manage special or advanced technical projects. Provide guidance, mentorship, and leadership to less experienced associates in the work group.

🎓 Skills & Qualifications

Education: Bachelor's Degree in Computer Science, Engineering, or a related field, or equivalent experience.

Experience: 6 years of experience in Systems Engineer and Systems Programmer roles, or a High School Diploma with 10 years of experience.

Required Skills:

• Proven experience in systems engineering and programming.
• Strong technical background in VMware and Cisco UCS technologies.
• Excellent troubleshooting skills and problem-solving abilities.
• Strong communication and leadership skills.
• Experience in data center migrations, scripting, and automation.
• Knowledge of SMP/E, Iebgenr, Iebcopy, Rexx, Korn shell programming, Perl, Batch, FTP, Telnet, Netview, PowerShell, Python, Windows, Linux, and AIX administrator functions, Quest, depending on the platform.

Preferred Skills:

• Hands-on experience in build, implementation, and configuration of Cisco UCS Fabric Interconnects & Fabric Extenders, UCS B-Series & X-Series Blade Servers, and UCS Manager.
• Strong understanding of Cisco UCS Central and Cisco Intersight.
• Experience in building and configuring VMware ESXi hosts and vCenters (vSphere 7/8) and handling ESXi and vCenter patching/version upgrades.
• Knowledge of VMware vSphere Networking.
• Experience with HPE Compute and Primera Storage.
• VMware certified professionals preferred.

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: Demonstrate a strong portfolio showcasing your experience in systems engineering, with a focus on VMware and Cisco UCS technologies. Include case studies of successful system enhancement projects, data center migrations, and troubleshooting scenarios.
• Technical Documentation: Provide clear and concise documentation of your technical support processes, system testing procedures, and system enhancement projects. Include any relevant scripts, code snippets, or configuration files that demonstrate your technical expertise.

💵 Compensation & Benefits

Salary Range: The base pay for this position is generally between $100,000 and $150,000 per year. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law.

Benefits:

• Competitive benefits program, including health, dental, and vision insurance.
• Retirement savings plans with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance program.
• Tuition reimbursement and professional development opportunities.

Working Hours: This role requires a standard 40-hour workweek, with the possibility of overtime or on-call duties as needed to ensure system availability and performance.

🎯 Team & Company Context

Company Culture: First Citizens Bank is a full-service financial institution with a strong focus on customer service and community involvement. The company values innovation, collaboration, and continuous improvement in all aspects of its operations.

Team Structure: The Systems Engineering team at First Citizens Bank is responsible for the planning, implementation, and maintenance of the Bank's systems infrastructure. The team consists of experienced systems engineers, systems programmers, and technical specialists who work collaboratively to ensure the Bank's systems remain secure, reliable, and efficient.

Development Methodology: The team follows Agile development methodologies, with a focus on iterative development, continuous integration, and regular code reviews. They use a variety of tools and technologies to manage their work, including Jira, Confluence, and Git.

Company Website: First Citizens Bank

📝 Enhancement Note: First Citizens Bank is a well-established financial institution with a strong commitment to technology and innovation. The company values collaboration and continuous improvement, making it an excellent fit for experienced systems engineers looking to grow their careers in a dynamic and challenging environment.

📈 Career & Growth Analysis

Systems Engineer III Career Level: This role represents an intermediate to advanced level in the systems engineering career path. The ideal candidate will have a strong technical background in systems engineering, with a focus on VMware and Cisco UCS technologies. They will also possess excellent troubleshooting skills, strong communication and leadership abilities, and experience in data center migrations, scripting, and automation.

Reporting Structure: This role reports directly to the Senior Systems Engineer or Manager of Systems Engineering, depending on the specific organizational structure of the team.

Technical Impact: The Systems Engineer III plays a critical role in ensuring the Bank's systems remain secure, reliable, and efficient. They are responsible for leading technical support, system testing, and continuous improvement projects that directly impact the performance, availability, and functionality of the Bank's systems.

Growth Opportunities:

• Technical Skill Development: This role offers the opportunity to gain experience in a wide range of systems engineering technologies, including VMware, Cisco UCS, and other related tools and platforms. The ideal candidate will be eager to learn and grow their technical skills in this dynamic and challenging environment.
• Technical Leadership: As an experienced systems engineer, the ideal candidate will possess strong leadership skills and the ability to mentor and guide less experienced team members. This role offers the opportunity to develop and refine these skills, with the potential for advancement to a senior or management role in the future.
• Architecture Decision-Making: With experience and demonstrated success in the role, the Systems Engineer III may have the opportunity to participate in architecture decision-making processes, helping to shape the future of the Bank's systems infrastructure.

📝 Enhancement Note: This role offers significant opportunities for technical growth and development, as well as the potential for advancement to a senior or management role in the future. The ideal candidate will be an experienced systems engineer with a strong technical background in VMware and Cisco UCS technologies, excellent troubleshooting skills, and a commitment to continuous learning and improvement.

🌐 Work Environment

Office Type: First Citizens Bank maintains a hybrid work environment, with a mix of on-site and remote work options available for many of its employees. However, this role is currently offered as a remote-only position, with the possibility of on-site work in the future.

Office Location(s): The Bank has offices throughout the United States, with the primary office for this role located in Raleigh, North Carolina.

Workspace Context:

• Collaborative Workspace: The remote work environment for this role is designed to facilitate collaboration and communication between team members, regardless of their location. The ideal candidate will be comfortable working in a remote team setting, with a focus on clear and concise communication, regular check-ins, and proactive problem-solving.
• Technical Tools & Resources: The Systems Engineering team at First Citizens Bank uses a variety of tools and technologies to manage their work, including Jira, Confluence, and Git. The ideal candidate will be familiar with these tools and comfortable using them to track progress, collaborate with team members, and document their work.
• Work-Life Balance: The Bank is committed to maintaining a healthy work-life balance for its employees, with flexible work arrangements and a focus on results-driven performance. The ideal candidate will be able to manage their time effectively, prioritize their workload, and maintain a healthy work-life balance in a remote work environment.

Work Schedule: This role requires a standard 40-hour workweek, with the possibility of overtime or on-call duties as needed to ensure system availability and performance. The ideal candidate will be flexible and adaptable, with the ability to work independently and manage their time effectively in a remote work environment.

📝 Enhancement Note: The remote work environment for this role is designed to facilitate collaboration and communication between team members, regardless of their location. The ideal candidate will be comfortable working in a remote team setting, with a focus on clear and concise communication, regular check-ins, and proactive problem-solving.

📄 Application & Technical Interview Process

Interview Process:

1. Technical Assessment: The first step in the interview process for this role is a technical assessment, focusing on the candidate's knowledge of VMware and Cisco UCS technologies. The assessment may include a combination of multiple-choice questions, true/false statements, and scenario-based questions designed to evaluate the candidate's technical expertise and problem-solving abilities.
2. Behavioral Interview: Following the technical assessment, candidates who advance to the next round will participate in a behavioral interview, focusing on their communication skills, leadership abilities, and cultural fit with the team. The interview may include questions about the candidate's experience with data center migrations, scripting, and automation, as well as their approach to troubleshooting and problem-solving.
3. Final Evaluation: The final step in the interview process is a comprehensive evaluation of the candidate's technical skills, communication abilities, and cultural fit with the team. The evaluation may include a presentation or demonstration of the candidate's portfolio, as well as an opportunity for the candidate to ask questions and discuss their expectations for the role.

Portfolio Review Tips:

• Portfolio Structure: Organize your portfolio to highlight your experience with VMware and Cisco UCS technologies, with a focus on system enhancement projects, data center migrations, and troubleshooting scenarios. Include clear and concise documentation of your technical support processes, system testing procedures, and system enhancement projects.
• Case Studies: Develop detailed case studies of your most significant system enhancement projects, data center migrations, and troubleshooting scenarios. Include a clear explanation of the problem, the approach you took to resolve it, and the outcome of your efforts.
• Scripting & Automation: Highlight your experience with scripting and automation, with a focus on the tools and technologies you have used to streamline technical support processes and improve system performance.

Technical Challenge Preparation:

• Technical Assessment: Familiarize yourself with the VMware and Cisco UCS technologies listed in the job description, with a focus on the specific tools and platforms mentioned. Review any relevant documentation, tutorials, or online resources to ensure you have a solid understanding of the technologies and their application in a systems engineering context.
• Behavioral Interview: Prepare for the behavioral interview by reflecting on your experience with data center migrations, scripting, and automation. Consider specific examples of your approach to troubleshooting and problem-solving, and be ready to discuss your thought process and decision-making in these areas.
• Final Evaluation: Review your portfolio and case studies, ensuring they are well-organized, clear, and concise. Practice your presentation or demonstration, focusing on your ability to communicate your technical expertise and the value you can bring to the team.

ATS Keywords: [List of relevant ATS keywords, organized by category, including programming languages, tools, methodologies, soft skills, and industry terms related to systems engineering, VMware, and Cisco UCS technologies.]

📝 Enhancement Note: The interview process for this role is designed to evaluate the candidate's technical expertise, communication abilities, and cultural fit with the team. The ideal candidate will be an experienced systems engineer with a strong technical background in VMware and Cisco UCS technologies, excellent troubleshooting skills, and a commitment to continuous learning and improvement.

🛠 Technology Stack & Web Infrastructure

VMware Technologies:

• ESXi & vCenter: Experience with VMware ESXi hosts and vCenters (vSphere 7/8) is required for this role. The ideal candidate will have experience in building, configuring, and managing ESXi and vCenter environments, as well as handling ESXi and vCenter patching/version upgrades.
• vSphere Networking: Strong understanding of VMware vSphere Networking is required, with a focus on virtual switch, virtual port group, and distributed virtual switch configuration and management.
• vMotions & Storage vMotions: Experience with VMware vMotions and Storage vMotions is required, with a focus on migrating virtual machines and storage resources between ESXi hosts and data stores.
• vSphere Automation: Familiarity with VMware vSphere Automation (vRealize Orchestrator) is preferred, with a focus on automating provisioning, configuration, and management tasks in the vSphere environment.

Cisco UCS Technologies:

• UCS Fabric Interconnects & Fabric Extenders: Hands-on experience in building, implementing, and configuring Cisco UCS Fabric Interconnects & Fabric Extenders is required for this role. The ideal candidate will have experience in configuring UCS Service Profiles, vLANs, vSANs, vNIC & vHBA Templates, and handling UCS Firmware upgrades.
• UCS B-Series & X-Series Blade Servers: Experience with Cisco UCS B-Series & X-Series Blade Servers is required, with a focus on installation, configuration, and management in a data center environment.
• UCS Manager: Strong understanding of Cisco UCS Manager is required, with a focus on centralized management, monitoring, and automation of UCS environments.
• Cisco UCS Central: Familiarity with Cisco UCS Central is preferred, with a focus on managing and monitoring multiple UCS domains from a centralized location.

Scripting & Automation Tools:

• PowerShell: Experience with PowerShell is required, with a focus on automating administrative tasks, configuring systems, and managing resources in Windows-based environments.
• Python: Familiarity with Python is preferred, with a focus on developing scripts and automation tools for systems engineering tasks.
• Ansible: Experience with Ansible is preferred, with a focus on automating configuration management, deployment, and provisioning tasks in a wide range of environments.

📝 Enhancement Note: The ideal candidate for this role will have a strong technical background in VMware and Cisco UCS technologies, with experience in building, configuring, and managing ESXi and vCenter environments, as well as UCS Fabric Interconnects, Fabric Extenders, and Blade Servers. Familiarity with scripting and automation tools, such as PowerShell, Python, and Ansible, is also preferred.

👥 Team Culture & Values

First Citizens Bank Values:

• Customer Focus: The Bank is committed to providing exceptional customer service and exceeding customer expectations in all aspects of its operations.
• Integrity: The Bank values honesty, transparency, and ethical behavior in all its interactions with customers, employees, and business partners.
• Collaboration: The Bank fosters a culture of collaboration and teamwork, with a focus on working together to achieve common goals and objectives.
• Innovation: The Bank encourages creativity, continuous learning, and the pursuit of new and better ways of doing business.
• Accountability: The Bank holds its employees accountable for their actions and decisions, with a focus on delivering results and driving performance in all aspects of its operations.

Team Culture:

• Technical Expertise: The Systems Engineering team at First Citizens Bank values technical expertise and a commitment to continuous learning and improvement. The ideal candidate will be an experienced systems engineer with a strong technical background in VMware and Cisco UCS technologies, excellent troubleshooting skills, and a commitment to staying up-to-date with the latest industry trends and best practices.
• Communication & Collaboration: The team values clear, concise, and effective communication, with a focus on working together to achieve common goals and objectives. The ideal candidate will be an excellent communicator, with strong leadership skills and the ability to mentor and guide less experienced team members.
• Problem-Solving: The team values a proactive and solutions-oriented approach to problem-solving, with a focus on identifying and addressing potential issues before they become major challenges. The ideal candidate will be a creative and resourceful problem-solver, with a commitment to finding innovative and effective solutions to technical challenges.

📝 Enhancement Note: The ideal candidate for this role will be an experienced systems engineer with a strong technical background in VMware and Cisco UCS technologies, excellent troubleshooting skills, and a commitment to staying up-to-date with the latest industry trends and best practices. The team values technical expertise, clear communication, and a proactive approach to problem-solving, with a focus on working together to achieve common goals and objectives.

🌐 Work Environment

Office Type: First Citizens Bank maintains a hybrid work environment, with a mix of on-site and remote work options available for many of its employees. However, this role is currently offered as a remote-only position, with the possibility of on-site work in the future.

Office Location(s): The Bank has offices throughout the United States, with the primary office for this role located in Raleigh, North Carolina.

Workspace Context:

• Remote Work Environment: The remote work environment for this role is designed to facilitate collaboration and communication between team members, regardless of their location. The ideal candidate will be comfortable working in a remote team setting, with a focus on clear and concise communication, regular check-ins, and proactive problem-solving.
• Technical Tools & Resources: The Systems Engineering team at First Citizens Bank uses a variety of tools and technologies to manage their work, including Jira, Confluence, and Git. The ideal candidate will be familiar with these tools and comfortable using them to track progress, collaborate with team members, and document their work.
• Work-Life Balance: The Bank is committed to maintaining a healthy work-life balance for its employees, with flexible work arrangements and a focus on results-driven performance. The ideal candidate will be able to manage their time effectively, prioritize their workload, and maintain a healthy work-life balance in a remote work environment.

Work Schedule: This role requires a standard 40-hour workweek, with the possibility of overtime or on-call duties as needed to ensure system availability and performance. The ideal candidate will be flexible and adaptable, with the ability to work independently and manage their time effectively in a remote work environment.

📝 Enhancement Note: The remote work environment for this role is designed to facilitate collaboration and communication between team members, regardless of their location. The ideal candidate will be comfortable working in a remote team setting, with a focus on clear and concise communication, regular check-ins, and proactive problem-solving.

🛠 Challenges & Growth Opportunities

Technical Challenges:

• System Enhancement: The ideal candidate for this role will be an experienced systems engineer with a strong technical background in VMware and Cisco UCS technologies. They will be able to identify opportunities for system enhancement, data center migration, and troubleshooting, and develop innovative and effective solutions to address these challenges.
• Data Center Migration: The role requires experience in data center migrations, with a focus on planning, execution, and testing of migration projects. The ideal candidate will be able to manage complex migration projects, coordinate resources, and ensure minimal downtime and disruption to business operations.
• Troubleshooting: The role requires excellent troubleshooting skills, with a focus on identifying and resolving technical issues in a timely and effective manner. The ideal candidate will be a creative and resourceful problem-solver, with a commitment to finding innovative and effective solutions to technical challenges.

Learning & Development Opportunities:

• Technical Skill Development: This role offers the opportunity to gain experience in a wide range of systems engineering technologies, including VMware, Cisco UCS, and other related tools and platforms. The ideal candidate will be eager to learn and grow their technical skills in this dynamic and challenging environment.
• Certification & Training: First Citizens Bank is committed to providing its employees with the resources and support they need to develop their skills and advance their careers. The ideal candidate will be able to take advantage of training and certification opportunities to enhance their technical expertise and expand their knowledge of the latest industry trends and best practices.
• Mentoring & Coaching: The Systems Engineering team at First Citizens Bank values a culture of mentoring and coaching, with a focus on helping less experienced team members develop their skills and advance their careers. The ideal candidate will be an experienced systems engineer with a strong technical background in VMware and Cisco UCS technologies, excellent troubleshooting skills, and a commitment to sharing their knowledge and expertise with others.

📝 Enhancement Note: This role offers significant opportunities for technical growth and development, as well as the potential for advancement to a senior or management role in the future. The ideal candidate will be an experienced systems engineer with a strong technical background in VMware and Cisco UCS technologies, excellent troubleshooting skills, and a commitment to continuous learning and improvement.

💡 Interview Preparation

Technical Questions:

• VMware & Cisco UCS Technologies: Prepare for technical questions related to VMware and Cisco UCS technologies, with a focus on ESXi and vCenter configuration, UCS Fabric Interconnects and Fabric Extenders, and UCS Manager. Review any relevant documentation, tutorials, or online resources to ensure you have a solid understanding of the technologies and their application in a systems engineering context.
• Data Center Migrations: Prepare for technical questions related to data center migrations, with a focus on planning, execution, and testing of migration projects. Review any relevant documentation, tutorials, or online resources to ensure you have a solid understanding of the migration process and best practices for minimizing downtime and disruption to business operations.
• Troubleshooting: Prepare for technical questions related to troubleshooting, with a focus on identifying and resolving technical issues in a timely and effective manner. Review any relevant documentation, tutorials, or online resources to ensure you have a solid understanding of troubleshooting techniques and best practices for addressing technical challenges.

Company & Culture Questions:

• First Citizens Bank: Research the company's history, mission, and values, with a focus on its commitment to customer service, innovation, and community involvement. Prepare for questions about the company's culture, work environment, and approach to employee development and growth.
• Systems Engineering Team: Research the Systems Engineering team at First Citizens Bank, with a focus on its structure, dynamics, and approach to collaboration and communication. Prepare for questions about your fit with the team, your approach to problem-solving, and your commitment to continuous learning and improvement.

Portfolio Presentation Strategy:

• Portfolio Organization: Organize your portfolio to highlight your experience with VMware and Cisco UCS technologies, with a focus on system enhancement projects, data center migrations, and troubleshooting scenarios. Include clear and concise documentation of your technical support processes, system testing procedures, and system enhancement projects.
• Case Studies: Develop detailed case studies of your most significant system enhancement projects, data center migrations, and troubleshooting scenarios. Include a clear explanation of the problem, the approach you took to resolve it, and the outcome of your efforts.
• Scripting & Automation: Highlight your experience with scripting and automation, with a focus on the tools and technologies you have used to streamline technical support processes and improve system performance.

📝 Enhancement Note: The interview process for this role is designed to evaluate the candidate's technical expertise, communication abilities, and cultural fit with the team. The ideal candidate will be an experienced systems engineer with a strong technical background in VMware and Cisco UCS technologies, excellent troubleshooting skills, and a commitment to continuous learning and improvement.

📌 Application Steps

To apply for this Systems Engineer III - VMware (Remote) position at First Citizens Bank, follow these steps:

1. Review the Job Description: Carefully review the job description, ensuring you meet the required qualifications and have a strong understanding of the role's responsibilities, required skills, and preferred qualifications.
2. Update Your Resume: Tailor your resume to highlight your relevant experience, skills, and accomplishments, with a focus on VMware and Cisco UCS technologies, data center migrations, and troubleshooting scenarios.
3. Prepare Your Portfolio: Organize your portfolio to showcase your experience with VMware and Cisco UCS technologies, with a focus on system enhancement projects, data center migrations, and troubleshooting scenarios. Include clear and concise documentation of your technical support processes, system testing procedures, and system enhancement projects.
4. Practice Your Interview Skills: Prepare for the technical assessment, behavioral interview, and final evaluation by reviewing relevant documentation, tutorials, and online resources. Practice your communication skills, problem-solving techniques, and presentation strategies to ensure you can effectively articulate your technical expertise and the value you can bring to the team.
5. Submit Your Application: Submit your application through the application link provided, including your resume, portfolio, and any other required documents.

📝 Enhancement Note: The ideal candidate for this role will be an experienced systems engineer with a strong technical background in VMware and Cisco UCS technologies, excellent troubleshooting skills, and a commitment to continuous learning and improvement. By following these application steps and preparing thoroughly for the interview process, you can increase your chances of success in securing this exciting opportunity with First Citizens Bank.