📍 Job Overview

Job Title: Systems Engineer - Customer Support
Company: Aptiv
Location: Monterrey, Nuevo León, Mexico
Job Type: On-site, Full-time
Category: Systems Engineering, Customer Support
Date Posted: June 19, 2025
Experience Level: 2-5 years
Remote Status: On-site

🚀 Role Summary

Drive customer support processes for Aptiv's Advanced Safety & User Experience products, ensuring all ASPICE support process activities are executed correctly.
Collaborate with cross-functional teams to manage product releases, prioritize features, and resolve problems, aligning with business goals and customer expectations.
Maintain deep understanding of program progress and ensure release readiness, while fostering a culture of quality and excellence.

📝 Enhancement Note: This role requires strong process management skills, with a focus on ASPICE compliance and customer support, to ensure successful product releases and problem resolution.

💻 Primary Responsibilities

Process Expertise: Ensure all ASPICE support process activities are executed properly for assigned programs.
Release Management Support: Collaborate with the release manager to execute strategic plans for product releases, aligning them with business objectives, market requirements, and customer needs.
Problem Resolution Management: Support the Problem Resolution Management process as part of the ASPICE Sys V-model, driving problem-related tickets to closure in a timely manner.
Configuration Management: Perform SUP.8 Configuration Management activities for all assigned programs, ensuring proper documentation and control of product releases.
Change Management: Perform CMII Configuration and Change Management activities for all assigned programs, managing CR/CN processes effectively.
Stakeholder Communication: Serve as the voice to the customer and stakeholders regarding release and testing relevant topics, verifying and approving test reports as needed.
Training and Coaching: Participate in training and coaching for junior product release engineers, driving excellence and quality into the standard way of working.

📝 Enhancement Note: This role involves a high level of collaboration with various teams, requiring strong interpersonal skills, adaptability, and the ability to manage multiple projects simultaneously.

🎓 Skills & Qualifications

Education: Bachelor's degree in an engineering discipline (computer science, software, system, or related field of study).

Experience: 1-3 years of experience in the automotive industry or consumer electronics, with a strong focus on ASPICE and product release management.

Required Skills:

Strong ASPICE knowledge
Experience with SLP.2 Product Release Management
Experience with Problem Management, consultation, project management, escalation management, and/or technical support experience
Expert user for JIRA and Confluence
Bilingual – proficient in English speaking/reading/writing
Strong analytical skills, problem-solving abilities, and a positive approach to challenges
Cross-functional interests, ambitious, self-driven, adaptive, and comfortable with ambiguity
Ability to effectively manage several projects at once
Strong soft skills: skilled networking creation, influencing skills, constantly learning, positive, and ownership profile

Preferred Skills:

Experience with SUP.8 Configuration Management
Experience with CMII Change and Configuration Management (CR/CN process)
Experience with ITIL frameworks (Incident, Problem, and Change primarily)
Experience with SW Quality Assurance principles
Master's degree in an engineering discipline (computer science, software, systems, or related field of study)
Ability to work in complex, matrix organizations
Ability to work in an international, fast-paced environment
Knowledge and use of visualizations and metrics dashboards to convey key messages

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong problem-solving skills and process management experience through relevant case studies or projects.
Showcase your understanding of ASPICE and product release management processes in your portfolio.
Highlight your ability to collaborate with cross-functional teams and manage multiple projects simultaneously.

Technical Documentation:

Provide examples of process documentation, problem resolution reports, and change management records.
Include any relevant metrics or visualizations that demonstrate your impact on product releases and problem resolution.

📝 Enhancement Note: While this role is not explicitly focused on web development, a strong portfolio demonstrating problem-solving skills, process management, and collaboration will be essential for success.

💵 Compensation & Benefits

Salary Range: The estimated salary range for this role in Monterrey, Mexico, is MXN 60,000 - 90,000 per month, based on market research and regional adjustments for systems engineering roles with 1-3 years of experience.

Benefits:

Savings Fund
Pension Plan
Christmas Bonus
Attendance Bonus
Vacation Premium
Medical Expenses
Life Insurance
Social Security
Recognition for Innovation and Excellence
Opportunities to give back to the community

Working Hours: 40 hours per week, with flexible deployment windows and maintenance schedules as needed.

📝 Enhancement Note: The provided salary range is an estimate based on market research and may vary depending on the candidate's experience and qualifications. Aptiv offers a competitive benefits package, including savings funds, pension plans, and various insurance options.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aptiv operates in the automotive industry, focusing on advanced safety and user experience technologies to enhance driver experience, prevent accidents, and save lives.

Company Size: Aptiv is a large, global organization with over 160,000 employees, providing ample opportunities for career growth and development.

Founded: Aptiv was founded in 1996 and has since grown to become a leading global technology company in the automotive industry.

Team Structure:

The Advanced Safety & User Experience segment consists of various teams working on different automotive technologies.
The Customer Support team works closely with engineering program/project leads, system leads, SW program/project/product owners, manufacturing, HW teams, customers, and stakeholders to drive problem resolution and ensure product release readiness.

Development Methodology:

Aptiv follows ASPICE (Automotive SPICE) processes for product development and release management.
The company employs Agile methodologies, with a focus on collaboration, continuous improvement, and customer satisfaction.

Company Website: Aptiv

📝 Enhancement Note: Aptiv's company culture emphasizes collaboration, innovation, and a commitment to safety and quality. The company's large size and global presence offer numerous opportunities for career growth and development within the automotive industry.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry to mid-level position in the systems engineering field, focusing on customer support processes and product release management.

Reporting Structure: The Systems Engineer - Customer Support reports to the Release Manager and works closely with various teams, including engineering, manufacturing, and customer support.

Technical Impact: This role has a significant impact on product releases, problem resolution, and customer satisfaction, ensuring that Aptiv's advanced safety and user experience products meet the highest quality standards.

Growth Opportunities:

Technical Growth: Develop expertise in ASPICE processes, product release management, and problem resolution, with opportunities to advance to senior roles within the systems engineering field.
Leadership Development: Gain experience in team management, mentoring, and coaching, with potential opportunities to move into leadership roles as the company continues to grow.
Cross-functional Collaboration: Work with various teams to gain a deep understanding of Aptiv's products and technologies, fostering career growth and development within the organization.

📝 Enhancement Note: Aptiv offers numerous opportunities for career growth and development within the systems engineering field, with a strong focus on technical expertise, leadership, and cross-functional collaboration.

🌐 Work Environment

Office Type: Aptiv's office environment is collaborative and innovative, with a strong focus on safety, quality, and customer satisfaction.

Office Location(s): Monterrey, Mexico

Workspace Context:

Aptiv's offices are designed to foster collaboration and communication between teams, with open workspaces and dedicated meeting areas.
Employees have access to the necessary tools and resources to perform their jobs effectively, including JIRA, Confluence, and other relevant software applications.
The work environment encourages continuous learning and development, with opportunities for training, coaching, and mentoring.

Work Schedule: The work schedule is typically 40 hours per week, with flexible deployment windows and maintenance schedules as needed. Aptiv offers a competitive benefits package, including savings funds, pension plans, and various insurance options.

📝 Enhancement Note: Aptiv's work environment is designed to support collaboration, innovation, and continuous learning and development, with a strong focus on safety, quality, and customer satisfaction.

📄 Application & Technical Interview Process

Interview Process:

Resume Screening: Aptiv will review your resume and portfolio to assess your qualifications and experience in systems engineering, ASPICE processes, and product release management.
Phone or Video Screen: A brief phone or video call to discuss your qualifications, experience, and career goals.
On-site Interview: A visit to Aptiv's offices in Monterrey, Mexico, to meet with the hiring manager, team members, and other stakeholders. This interview will focus on your technical skills, problem-solving abilities, and cultural fit within the organization.
Final Decision: Aptiv will make a final decision based on the information gathered throughout the interview process.

Portfolio Review Tips:

Highlight your problem-solving skills and process management experience through relevant case studies or projects.
Showcase your understanding of ASPICE and product release management processes in your portfolio.
Include any relevant metrics or visualizations that demonstrate your impact on product releases and problem resolution.

Technical Challenge Preparation:

Brush up on your ASPICE knowledge, focusing on product release management and problem resolution processes.
Familiarize yourself with Aptiv's products and technologies, focusing on the Advanced Safety & User Experience segment.
Prepare for behavioral interview questions that assess your problem-solving skills, collaboration, and adaptability.

ATS Keywords: Systems Engineering, ASPICE, Product Release Management, Problem Resolution, Technical Support, JIRA, Confluence, Configuration Management, Change Management, SW Quality Assurance, Analytical Skills, Problem-Solving, Interpersonal Skills, Collaboration, Adaptability, Networking

📝 Enhancement Note: Aptiv's interview process focuses on assessing candidates' technical skills, problem-solving abilities, and cultural fit within the organization. A strong portfolio demonstrating problem-solving skills, process management, and collaboration will be essential for success.

🛠 Technology Stack & Web Infrastructure

ASPICE Processes:

ASPICE (Automotive SPICE) is a process assessment model for the automotive industry, focusing on safety, quality, and security.
ASPICE processes relevant to this role include SLP.2 Product Release, SUP.9 Problem Resolution Management, SUP.8 Configuration Management, and SUP.10 Change Request Management.

JIRA and Confluence:

Aptiv uses JIRA and Confluence as project management and collaboration tools, enabling teams to track progress, manage tasks, and share information effectively.

CMII Configuration and Change Management:

CMII (Configuration Management Integration) is a framework for managing configuration and change management processes in complex, multi-disciplinary environments.
Aptiv uses CMII processes to manage configuration and change requests, ensuring consistency, traceability, and control throughout the product lifecycle.

📝 Enhancement Note: While this role is not explicitly focused on web development, a strong understanding of ASPICE processes, product release management, and problem resolution is essential for success in this systems engineering role.

👥 Team Culture & Values

Aptiv Values:

Safety: Aptiv is committed to creating a safe working environment for all employees, with a strong focus on safety, quality, and customer satisfaction.
Innovation: Aptiv encourages continuous learning and development, fostering a culture of innovation and excellence.
Collaboration: Aptiv values collaboration and teamwork, with a strong emphasis on cross-functional collaboration and communication.
Integrity: Aptiv is committed to acting with integrity in all aspects of its business, with a focus on ethical and responsible decision-making.

Collaboration Style:

Aptiv fosters a culture of collaboration and teamwork, with a strong emphasis on cross-functional collaboration and communication.
The company encourages continuous learning and development, with opportunities for training, coaching, and mentoring.
Aptiv values open and honest communication, with a focus on active listening, feedback, and constructive criticism.

📝 Enhancement Note: Aptiv's team culture emphasizes safety, innovation, collaboration, and integrity, with a strong focus on cross-functional collaboration, continuous learning, and open communication.

⚡ Challenges & Growth Opportunities

Technical Challenges:

ASPICE Compliance: Ensure all ASPICE support process activities are executed correctly for assigned programs, maintaining compliance with relevant standards and regulations.
Release Management: Collaborate with the release manager to execute strategic plans for product releases, aligning them with business objectives, market requirements, and customer needs.
Problem Resolution: Drive problem-related tickets to closure in a timely manner, working closely with various teams to ensure proper documentation and control of product releases.
Configuration Management: Perform SUP.8 Configuration Management activities for all assigned programs, ensuring proper documentation and control of product releases.
Change Management: Perform CMII Configuration and Change Management activities for all assigned programs, managing CR/CN processes effectively.

Learning & Development Opportunities:

Technical Expertise: Develop expertise in ASPICE processes, product release management, and problem resolution, with opportunities to advance to senior roles within the systems engineering field.
Leadership Development: Gain experience in team management, mentoring, and coaching, with potential opportunities to move into leadership roles as the company continues to grow.
Cross-functional Collaboration: Work with various teams to gain a deep understanding of Aptiv's products and technologies, fostering career growth and development within the organization.

📝 Enhancement Note: Aptiv offers numerous opportunities for career growth and development within the systems engineering field, with a strong focus on technical expertise, leadership, and cross-functional collaboration.

💡 Interview Preparation

Technical Questions:

ASPICE Processes: Demonstrate your understanding of ASPICE processes, focusing on product release management and problem resolution.
Release Management: Explain your approach to product release management, highlighting your ability to collaborate with cross-functional teams and align release plans with business objectives and customer needs.
Problem Resolution: Describe your problem-solving skills and experience, focusing on driving problem-related tickets to closure in a timely manner.
Configuration Management: Explain your approach to configuration management, highlighting your ability to ensure proper documentation and control of product releases.
Change Management: Describe your experience with CMII Configuration and Change Management, emphasizing your ability to manage CR/CN processes effectively.

Company & Culture Questions:

Aptiv's Mission: Explain how your skills and experience align with Aptiv's mission to create safer, greener, and more connected vehicles.
Team Dynamics: Describe your approach to collaboration and teamwork, focusing on your ability to work effectively with cross-functional teams and stakeholders.
Adaptability: Explain how you adapt to new technologies, processes, and challenges in a dynamic and evolving work environment.

Portfolio Presentation Strategy:

Problem-Solving Case Studies: Highlight your problem-solving skills and process management experience through relevant case studies or projects.
ASPICE Compliance: Showcase your understanding of ASPICE processes, product release management, and problem resolution in your portfolio.
Metrics and Visualizations: Include any relevant metrics or visualizations that demonstrate your impact on product releases and problem resolution.

📝 Enhancement Note: Aptiv's interview process focuses on assessing candidates' technical skills, problem-solving abilities, and cultural fit within the organization. A strong portfolio demonstrating problem-solving skills, process management, and collaboration will be essential for success.

📌 Application Steps

To apply for this Systems Engineer - Customer Support position at Aptiv:

Submit Your Application: Click the "Apply Now" button on the job listing to submit your resume and portfolio.
Prepare Your Portfolio: Highlight your problem-solving skills and process management experience through relevant case studies or projects, showcasing your understanding of ASPIice processes, product release management, and problem resolution.
Optimize Your Resume: Tailor your resume to emphasize your technical skills, problem-solving abilities, and collaboration experience, using relevant keywords and phrases to optimize your application for Aptiv's Applicant Tracking System (ATS).
Research Aptiv: Familiarize yourself with Aptiv's products, technologies, and company culture, focusing on the Advanced Safety & User Experience segment and the role of systems engineering in the automotive industry.
Prepare for Interviews: Brush up on your ASPICE knowledge, focusing on product release management and problem resolution processes. Prepare for behavioral interview questions that assess your problem-solving skills, collaboration, and adaptability.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Systems Engineer - Customer Support