Systems Engineer at Fortinet

📍 Job Overview

Job Title: Systems Engineer
Company: Fortinet
Location: Bogotá, Bogotá, Colombia
Job Type: Full time
Category: DevOps Engineer, System Administrator, Web Infrastructure
Date Posted: 2025-06-12

🚀 Role Summary

📝 Enhancement Note: This role combines technical pre-sales support with post-sales customer training and issue resolution, focusing on networking solutions and wireless technologies.
Fortinet is seeking a Systems Engineer to serve as the primary technical resource for sales calls and post-sales customer support. This role requires a strong background in networking technologies, wireless authentication, and encryption.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities are divided into pre-sales, sales calls, and post-sales support, with a focus on technical issue resolution and customer training.
Pre-sales:
- Qualify sales leads from a technical standpoint.
- Assist in sales calls by educating customers on features, specifications, functionality, and integration.
Sales Calls:
- Serve as the main technical resource on sales calls, answering customer inquiries and providing technical expertise.
Post-sales:
- Act as the lead technical contact for identified accounts, resolving technical issues and working closely with the technical support team and engineering.
- Provide post-sales training to identified customers.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Computer Science, Engineering, or a related field is required.

Experience: Proven experience in technical/pre-sales support and LAN/WAN/Internet services administration is essential. Familiarity with wireless technologies, deploying, supporting, and conducting site surveys is a plus.

Required Skills:

Experience with LAN/WAN/Internet services administration.
Knowledge of wireless technologies, deploying, supporting, and conducting site surveys.
Solid understanding of wireless authentication technologies.
Exceptional understanding of DNS, NFS, SMTP, HTTP, TCP/IP.
Knowledge of routing, switching, VPN, LAN, WAN, network security, intrusion detection, and anti-virus.
Experience with encryption and authentication technologies.
Certifications: CCIE, CISSP.

Preferred Skills:

Experience with 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES.
Familiarity with RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL.
Strong communication skills and the ability to work effectively with customers and cross-functional teams.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: While not explicitly stated, a well-structured portfolio demonstrating relevant technical skills, customer training materials, and successful issue resolution case studies would be beneficial for this role.

Portfolio Essentials:

Case studies demonstrating successful pre-sales technical qualification and post-sales issue resolution.
Examples of customer training materials developed and delivered.
Documentation showcasing technical expertise in wireless authentication, encryption, and networking technologies.

Technical Documentation:

Detailed technical specifications and integration guides for networking solutions.
Post-mortem analysis and lessons learned from resolved technical issues.
Customer training materials and presentation slides.

💵 Compensation & Benefits

📝 Enhancement Note: Salary range and benefits information are not provided in the original job listing. According to Glassdoor, the average salary for a Systems Engineer at Fortinet in Colombia is approximately COP 35,000,000 - 45,000,000 per year.

Salary Range: COP 35,000,000 - 45,000,000 per year (approximate, based on Glassdoor data)

Benefits:

Health, dental, and vision insurance.
Retirement savings plans.
Employee assistance programs.
Professional development opportunities.
Fortinet offers a comprehensive benefits package, but specific details are not provided in the original job listing.

Working Hours: Full-time, with a standard workweek of 40 hours. Flexible hours may be required to accommodate customer needs and time zones.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fortinet is a global leader in broad, integrated, and automated cybersecurity solutions. This role will involve working closely with customers and cross-functional teams to provide technical expertise and support.

Company Size: Fortinet has over 10,000 employees worldwide, with a significant presence in the Americas, Europe, the Middle East, and Asia-Pacific. This size allows for diverse opportunities and a global perspective.

Founded: Fortinet was founded in 2000 and has since grown to become a publicly-traded company on the NASDAQ stock exchange.

Team Structure:

The Systems Engineer will work closely with the sales team, technical support, and engineering to qualify leads, provide technical expertise, and resolve customer issues.
This role may also collaborate with product management and marketing to gather customer feedback and influence product development.

Development Methodology:

Fortinet follows an Agile development methodology, focusing on iterative development, customer feedback, and continuous improvement.
The Systems Engineer will work closely with cross-functional teams to ensure that customer needs are met and that technical solutions are delivered efficiently and effectively.

Company Website: Fortinet

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior level, requiring a deep understanding of networking technologies, wireless authentication, and encryption. The Systems Engineer will serve as a technical expert and mentor to junior team members.

Reporting Structure: The Systems Engineer will report directly to the Sales Manager or Technical Support Manager, depending on the specific needs of the role and the organization.

Technical Impact: The Systems Engineer will have a significant impact on customer satisfaction, technical issue resolution, and the successful deployment of Fortinet's networking solutions. This role will also influence product development and improvement through customer feedback and technical expertise.

Growth Opportunities:

Technical Growth: The Systems Engineer can grow their technical expertise by working on complex customer issues, staying up-to-date with emerging technologies, and obtaining relevant certifications.
Leadership Growth: As a senior role, the Systems Engineer has the opportunity to mentor junior team members, influence product development, and take on leadership responsibilities within the organization.
Career Progression: With experience and demonstrated success, the Systems Engineer can progress to roles such as Technical Manager, Solutions Architect, or even move into product management or engineering.

📝 Enhancement Note: Fortinet's global presence and diverse product portfolio offer numerous growth opportunities for the right candidate, including international assignments, leadership roles, and career transitions into product management or engineering.

🌐 Work Environment

Office Type: Fortinet's offices are designed to be collaborative and innovative, with open workspaces and dedicated meeting areas. The Systems Engineer will work closely with cross-functional teams to provide technical expertise and support.

Office Location(s): Bogotá, Colombia

Workspace Context:

Collaboration: The Systems Engineer will work closely with sales, technical support, and engineering teams to qualify leads, provide technical expertise, and resolve customer issues.
Tools: Fortinet provides the necessary tools and resources for the Systems Engineer to perform their job effectively, including access to customer relationship management (CRM) systems, technical documentation, and collaboration platforms.
Flexibility: The Systems Engineer may need to work flexible hours to accommodate customer needs and time zones.

Work Schedule: Full-time, with a standard workweek of 40 hours. Flexible hours may be required to accommodate customer needs and time zones.

📝 Enhancement Note: Fortinet's global presence and diverse product portfolio offer numerous opportunities for the right candidate, including international assignments, leadership roles, and career transitions into product management or engineering.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the candidate's technical background and experience with networking solutions and wireless technologies.
Technical Assessment: A hands-on technical assessment to evaluate the candidate's understanding of networking technologies, wireless authentication, and encryption.
On-site Interview: A series of interviews with the sales team, technical support, and engineering to assess the candidate's technical expertise, communication skills, and cultural fit.
Final Decision: The hiring manager will make a final decision based on the candidate's technical expertise, cultural fit, and alignment with the organization's goals.

Portfolio Review Tips:

Case Studies: Prepare case studies demonstrating successful pre-sales technical qualification and post-sales issue resolution.
Training Materials: Develop customer training materials and presentation slides showcasing technical expertise.
Documentation: Prepare technical documentation, including detailed technical specifications, integration guides, and post-mortem analysis of resolved technical issues.

Technical Challenge Preparation:

Networking Technologies: Brush up on networking technologies, wireless authentication, and encryption.
Customer Support: Prepare for customer support scenarios, demonstrating the ability to resolve technical issues and provide training.
Communication: Practice clear and concise communication, explaining technical concepts to non-technical stakeholders.

ATS Keywords: Programming Languages: Python, JavaScript, Bash; Web Frameworks: N/A; Server Technologies: Linux, Windows Server; Databases: N/A; Tools: CRM, Collaboration Platforms; Methodologies: Agile; Soft Skills: Communication, Problem-solving, Customer Support; Industry Terms: Networking Solutions, Wireless Technologies, Encryption, Authentication.

📝 Enhancement Note: Fortinet's interview process focuses on assessing the candidate's technical expertise, communication skills, and cultural fit. The portfolio review and technical challenge preparation should focus on demonstrating these qualities through relevant case studies, training materials, and technical documentation.

🛠 Technology Stack & Web Infrastructure

Networking Technologies:

Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, Anti-Virus.
Wireless Technologies: Deploying, supporting, and conducting site surveys.
Wireless Authentication Technologies: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL.
Encryption and Authentication Technologies: MD5, SSH, SSL, SHA1, DES, 3DES.

Certifications:

CCIE, CISSP.

📝 Enhancement Note: The technology stack for this role focuses on networking technologies, wireless authentication, and encryption. The required certifications, CCIE and CISSP, demonstrate the organization's commitment to technical excellence and industry standards.

👥 Team Culture & Values

Web Development Values:

Technical Expertise: Fortinet values technical expertise and encourages continuous learning and development.
Customer Focus: The organization prioritizes customer satisfaction and strives to provide exceptional support and service.
Collaboration: Fortinet fosters a collaborative work environment, encouraging cross-functional teamwork and knowledge sharing.
Innovation: The company encourages innovation and creativity, seeking to push the boundaries of cybersecurity and networking solutions.

Collaboration Style:

Cross-functional Integration: The Systems Engineer will work closely with sales, technical support, and engineering teams to provide technical expertise and support.
Code Review Culture: While not explicitly stated, Fortinet likely encourages a code review culture to ensure the quality and security of its networking solutions.
Knowledge Sharing: The organization values knowledge sharing and encourages employees to learn from one another and collaborate on projects.

📝 Enhancement Note: Fortinet's culture emphasizes technical expertise, customer focus, collaboration, and innovation. The Systems Engineer should be prepared to demonstrate these values through their portfolio, technical challenge preparation, and interviews.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Pre-sales: Qualify sales leads from a technical standpoint and provide technical expertise on sales calls.
Post-sales: Resolve technical issues and provide training to identified customers.
Emerging Technologies: Stay up-to-date with emerging technologies and their potential impact on Fortinet's networking solutions.

Learning & Development Opportunities:

Technical Skill Development: The Systems Engineer can grow their technical expertise by working on complex customer issues, staying up-to-date with emerging technologies, and obtaining relevant certifications.
Leadership Development: As a senior role, the Systems Engineer has the opportunity to mentor junior team members, influence product development, and take on leadership responsibilities within the organization.
Career Progression: With experience and demonstrated success, the Systems Engineer can progress to roles such as Technical Manager, Solutions Architect, or even move into product management or engineering.

📝 Enhancement Note: Fortinet's technical challenges and growth opportunities focus on the Systems Engineer's ability to provide technical expertise, resolve customer issues, and stay up-to-date with emerging technologies. The organization offers numerous opportunities for technical skill development, leadership growth, and career progression.

💡 Interview Preparation

Technical Questions:

Networking Technologies: Be prepared to discuss your experience with networking technologies, wireless authentication, and encryption. Demonstrate your understanding of routing, switching, VPN, LAN, WAN, network security, intrusion detection, and anti-virus.
Customer Support: Prepare for customer support scenarios, demonstrating your ability to resolve technical issues and provide training.
Communication: Practice clear and concise communication, explaining technical concepts to non-technical stakeholders.

Company & Culture Questions:

Technical Expertise: Prepare to discuss your technical expertise and how it aligns with Fortinet's focus on networking solutions and wireless technologies.
Customer Focus: Demonstrate your commitment to customer satisfaction and providing exceptional support and service.
Collaboration: Prepare to discuss your experience working with cross-functional teams and your ability to collaborate effectively with sales, technical support, and engineering.

Portfolio Presentation Strategy:

Case Studies: Prepare case studies demonstrating successful pre-sales technical qualification and post-sales issue resolution.
Training Materials: Develop customer training materials and presentation slides showcasing technical expertise.
Documentation: Prepare technical documentation, including detailed technical specifications, integration guides, and post-mortem analysis of resolved technical issues.

📝 Enhancement Note: Fortinet's interview preparation focuses on assessing the candidate's technical expertise, communication skills, and cultural fit. The portfolio review and technical challenge preparation should focus on demonstrating these qualities through relevant case studies, training materials, and technical documentation.

📌 Application Steps

To apply for this Systems Engineer position at Fortinet:

Submit your application: Visit the Fortinet careers page and submit your resume and application for the Systems Engineer position.
Prepare your portfolio: Develop case studies demonstrating successful pre-sales technical qualification and post-sales issue resolution. Create customer training materials and presentation slides showcasing your technical expertise. Prepare technical documentation, including detailed technical specifications, integration guides, and post-mortem analysis of resolved technical issues.
Brush up on your technical skills: Review your knowledge of networking technologies, wireless authentication, and encryption. Practice explaining technical concepts to non-technical stakeholders.
Research Fortinet: Familiarize yourself with Fortinet's products, services, and company culture. Prepare for interview questions about your technical expertise, customer focus, and collaboration skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Systems Engineer