Systems Administrator- Projects at TLC Solutions

📍 Job Overview

Job Title: Systems Administrator - Projects
Company: TLC Solutions
Location: Terrace, British Columbia, Canada
Job Type: On-site
Category: IT Infrastructure & Support
Date Posted: June 24, 2025
Experience Level: Intermediate (2-5 years)
Remote Status: On-site (Hybrid)

🚀 Role Summary

Deliver exceptional project scope and delivery, ensuring a Category of One experience for clients.
Collaborate with various teams, including Project Coordinators, Technical Analysts, and Business Development, to tailor projects to clients' needs.
Leverage experience in scoping and delivering projects such as email migrations, server migrations, network hardware refreshes, VoIP phone system migrations, MDM deployments, hardware replacements, phishing campaigns, conference rooms, and M365 Entra projects.

📝 Enhancement Note: This role focuses on project delivery and requires a strong understanding of various IT projects, excellent communication skills, and the ability to manage project tasks effectively.

💻 Primary Responsibilities

Project Management: Work with clients to gather and analyze requirements, design standard technical solutions, and plan, execute, and monitor projects to meet objectives and deadlines.
Project Documentation: Create statements of work, project execution plans, and maintain accurate time and note tracking.
Stakeholder Communication: Provide regular progress updates to all stakeholders and assist the service team with service escalations and support as required.
Industry Best Practices: Utilize industry best practices throughout project lifecycles and pursue continuous self-improvement through workshops, certifications, or job shadows.
Customer Service: Provide exceptional customer service to all clients and prospective clients, fostering positive working relationships within the organization.

📝 Enhancement Note: This role emphasizes project management, stakeholder communication, and customer service, requiring strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.

🎓 Skills & Qualifications

Education: A degree or technical diploma in Computer Science, Computer Systems Administration, or a related field with a 2-year term.

Experience:

Minimum 3 years of customer service experience working with end users or clients.
Minimum 3 years of information technology (IT) experience in a tier-2 or tier-3 Technical Service Position.
Experience with server virtualization through Hyper-V.
Experience with Microsoft 365 cloud platforms.
Experience with networking, next-generation security appliances, wired and wireless infrastructure.

Required Skills:

Proficiency in Microsoft Office platforms, including Word, Excel, Outlook, Visio, and Project.
Ability to work as part of a team and collaborate with various roles within the organization.
Exceptional time-management, organizational, and prioritization skills.
Strong communication and listening skills.

Preferred Skills:

Microsoft certifications for Windows desktop, server, and cloud infrastructure.
Network stack certifications, such as Cisco, Meraki, HPE Aruba, or Palo Alto Networks.
Experience with specific project types listed in the role summary.

📝 Enhancement Note: This role requires a well-rounded skill set, including project management experience, technical proficiency in various IT areas, and strong communication and collaboration skills.

📊 Web Portfolio & Project Requirements

Project Portfolio:

A portfolio showcasing a variety of successfully completed IT projects, demonstrating your ability to manage project scope, deliverables, and stakeholder communication.
Include case studies highlighting your problem-solving approach, technical implementation, and project outcomes.
Ensure your portfolio is well-organized, easy to navigate, and highlights your unique contributions to each project.

Technical Documentation:

Provide examples of project documentation, such as statements of work, project execution plans, and progress reports.
Include any relevant technical documentation, such as network diagrams, server configurations, or code snippets, that demonstrate your technical proficiency.

📝 Enhancement Note: As this role focuses on project delivery, your portfolio should emphasize your project management skills, technical expertise, and ability to deliver exceptional client experiences.

💵 Compensation & Benefits

Salary Range: $65,000 - $85,000 CAD per year (based on experience and market research for IT professionals in Terrace, British Columbia)

Benefits:

RRSP matching (3%) program
Strong benefits package for employees working more than 20 hours per week, including critical illness, medical, dental, orthodontics, and more
Career growth potential as the business scales
Professional development support, including tuition reimbursement
Channels to 'give back' to local communities

Working Hours: Monday to Friday, 8 AM - 5 PM, with the possibility of flexible hours and remote work arrangements for specific projects.

📝 Enhancement Note: The salary range is estimated based on market research for IT professionals in Terrace, British Columbia, with adjustments for experience level. Benefits are summarized based on the information provided in the job listing.

🎯 Team & Company Context

🏢 Company Culture

Industry: TLC Solutions operates in the IT services and communications industry, focusing on delivering, deploying, and supporting modern technology and IT services to businesses, schools, and government organizations.

Company Size: Medium-sized company with a growing team, offering opportunities for career growth and development.

Founded: 1999, with a vision of providing managed IT services and communications in British Columbia.

Team Structure:

Project Coordinators: Manage project timelines, resources, and stakeholder communication.
Technical Analysts: Provide technical expertise and support for projects.
Business Development: Identify new business opportunities and maintain client relationships.
Systems Administrators (Projects): Focus on project delivery and technical implementation.

Development Methodology:

Agile/Scrum methodologies for project management and delivery.
Collaborative development processes, including code reviews, testing, and quality assurance.
Deployment strategies, including CI/CD pipelines and server management.

Company Website: TLC Solutions

📝 Enhancement Note: TLC Solutions' culture emphasizes teamwork, honesty, loyalty, accountability, and delivering exceptional client experiences, with a focus on providing managed IT services and communications.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an intermediate-level position, focusing on project delivery and technical implementation. It offers opportunities for career growth and development within the IT infrastructure and support field.

Reporting Structure: The Systems Administrator (Projects) reports directly to the Project Manager or a similar role, depending on the project's size and complexity. They may also work closely with Technical Analysts, Business Development, and other Systems Administrators.

Technical Impact: This role has a significant impact on project outcomes, ensuring that technical project tickets and deliverables are completed accurately and efficiently. It also contributes to the overall success of the IT services and communications provided by TLC Solutions.

Growth Opportunities:

Project Management: Develop project management skills and take on more complex projects with increased responsibility.
Technical Specialization: Deepen your expertise in specific IT areas, such as networking, server administration, or cloud services.
Leadership: Demonstrate strong project management and technical skills to progress into a leadership role within the IT infrastructure and support team.

📝 Enhancement Note: This role offers opportunities for career growth and development within the IT infrastructure and support field, with a focus on project management, technical specialization, and leadership.

🌐 Work Environment

Office Type: Hybrid work environment, with on-site work required for project delivery and client interactions, and remote work options available for specific tasks and projects.

Office Location(s): Terrace, British Columbia, Canada

Workspace Context:

Collaborative workspace with opportunities for team interaction and knowledge sharing.
Access to necessary development tools, multiple monitors, and testing devices to ensure efficient project delivery.
Cross-functional collaboration with designers, marketers, and other teams to ensure user-focused project outcomes.

Work Schedule: Monday to Friday, 8 AM - 5 PM, with the possibility of flexible hours and remote work arrangements for specific projects.

📝 Enhancement Note: TLC Solutions offers a hybrid work environment that fosters collaboration, knowledge sharing, and user-focused project outcomes, with opportunities for flexible hours and remote work arrangements.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess your communication skills, project management experience, and technical proficiency.
Technical Assessment: A hands-on project management exercise or technical challenge, such as creating a project plan, managing project tasks, or configuring a server or network device.
Behavioral Interview: A discussion focused on your problem-solving approach, communication skills, and ability to work effectively in a team environment.
Final Interview: A meeting with key stakeholders to assess your cultural fit, career goals, and long-term potential within the organization.

Portfolio Review Tips:

Highlight your project management skills and technical expertise through case studies and examples of successfully completed projects.
Include any relevant project documentation, such as statements of work, project execution plans, and progress reports.
Showcase your ability to manage project scope, deliverables, and stakeholder communication effectively.

Technical Challenge Preparation:

Brush up on your project management skills, including Agile/Scrum methodologies, stakeholder communication, and risk management.
Familiarize yourself with TLC Solutions' service offerings and the IT projects they specialize in.
Prepare for technical challenges related to server virtualization, Microsoft 365 cloud platforms, and networking.

ATS Keywords: [Provided in the "Technology Stack & Web Infrastructure" section]

📝 Enhancement Note: The interview process for this role focuses on assessing your project management skills, technical proficiency, and cultural fit within TLC Solutions. The technical challenge preparation section provides tailored advice for this role, focusing on project management skills and TLC Solutions' service offerings.

🛠 Technology Stack & Web Infrastructure

Project Management Tools:

Microsoft Project or similar project management software
Agile/Scrum methodologies and tools, such as Jira or Trello
Collaboration tools, such as Microsoft Teams or Slack

Microsoft 365 Cloud Platforms:

Exchange Online (email migrations)
Azure (server migrations, cloud services)
Windows Server (server migrations, hardware refreshes)

Networking & Security:

Aruba, Juniper, Palo Alto, Fortinet (network hardware refreshes, wired and wireless infrastructure)
Next-generation security appliances (firewalls, intrusion prevention, secure access service edge)

Server Virtualization:

Hyper-V (server virtualization, hardware refreshes)
ESXI, VMware (server migrations, hardware refreshes)

Other Technologies:

VoIP phone systems (3CX, RingCentral, Teams)
MDM deployment tools (Intune, Jamf, Meraki, Hexnode, Apple Business Manager)
Phishing campaigns (KnowBe4, Barracuda)
Conference rooms (Logitech, Zoom, Microsoft Teams)
M365 Entra (Conditional Access, Compliance Policy, Hardening, MFA)

📝 Enhancement Note: This role requires proficiency in various IT areas, including project management tools, Microsoft 365 cloud platforms, networking, server virtualization, and specific project-related technologies.

👥 Team Culture & Values

TLC Solutions' Values:

Joy: Foster a positive, inclusive, and enjoyable work environment.
Teamwork: Collaborate effectively with team members, clients, and stakeholders to deliver exceptional project outcomes.
Honesty: Build trust through open, transparent, and honest communication.
Loyalty: Demonstrate commitment to the organization, team, and clients by delivering on promises and supporting their success.
Accountability: Take ownership of your responsibilities, make informed decisions, and follow through on commitments.

Collaboration Style:

Cross-functional Integration: Work closely with designers, marketers, and other teams to ensure user-focused project outcomes.
Code Review Culture: Collaborate with technical team members to ensure high-quality project deliverables and knowledge sharing.
Knowledge Sharing: Contribute to a culture of continuous learning and skill development by sharing your expertise and supporting the growth of your team members.

📝 Enhancement Note: TLC Solutions' culture emphasizes teamwork, honesty, loyalty, accountability, and delivering exceptional client experiences, with a focus on providing managed IT services and communications.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Project Complexity: Manage complex projects with multiple stakeholders, tight deadlines, and competing priorities.
Technical Expertise: Demonstrate deep technical knowledge in specific IT areas, such as networking, server administration, or cloud services.
User Experience: Ensure that project outcomes meet user expectations and provide exceptional client experiences.
Emerging Technologies: Stay up-to-date with emerging technologies and adapt your project management and technical skills to support their implementation.

Learning & Development Opportunities:

Project Management: Develop advanced project management skills through workshops, certifications, or job shadows.
Technical Specialization: Deepen your expertise in specific IT areas through targeted training, certifications, or mentorship programs.
Leadership Development: Prepare for leadership roles within the IT infrastructure and support team through targeted training, mentorship, and practical experience.

📝 Enhancement Note: This role offers opportunities for professional growth and development, with a focus on project management, technical specialization, and leadership within the IT infrastructure and support field.

💡 Interview Preparation

Technical Questions:

Project Management: Describe your approach to project planning, execution, and stakeholder communication. Provide examples of successful project outcomes and any challenges you faced.
Technical Expertise: Demonstrate your understanding of specific IT areas, such as networking, server administration, or cloud services, by discussing relevant technologies, best practices, and real-world examples.
Problem-Solving: Walk through a complex project scenario and explain how you would approach it, highlighting your ability to manage risks, make informed decisions, and deliver exceptional client experiences.

Company & Culture Questions:

Company Culture: Explain what you understand about TLC Solutions' culture and values, and how you would contribute to a positive, inclusive, and enjoyable work environment.
Teamwork: Describe your experience working in a collaborative team environment and how you would support the success of your team members and clients.
User Experience: Discuss your approach to ensuring that project outcomes meet user expectations and provide exceptional client experiences.

Portfolio Presentation Strategy:

Project Management: Highlight your project management skills and technical expertise through case studies and examples of successfully completed projects.
Technical Expertise: Showcase your understanding of specific IT areas, such as networking, server administration, or cloud services, through relevant project examples and technical documentation.
User Experience: Demonstrate your ability to manage project scope, deliverables, and stakeholder communication effectively, ensuring that project outcomes meet user expectations and provide exceptional client experiences.

📝 Enhancement Note: The interview preparation section focuses on assessing your project management skills, technical proficiency, and cultural fit within TLC Solutions. The technical questions section provides tailored advice for this role, focusing on project management skills, technical expertise, and problem-solving.

📌 Application Steps

To apply for the Systems Administrator - Projects position at TLC Solutions:

Review the Job Description: Ensure you understand the role's requirements, responsibilities, and qualifications.
Tailor Your Resume: Highlight your project management experience, technical skills, and relevant IT projects you've worked on.
Prepare Your Portfolio: Showcase your project management skills, technical expertise, and ability to deliver exceptional client experiences through case studies and examples of successfully completed projects.
Research TLC Solutions: Familiarize yourself with their service offerings, company culture, and values to demonstrate your fit within the organization.
Submit Your Application: Follow the application link provided and submit your tailored resume and portfolio.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with TLC Solutions before making application decisions.

Systems Administrator- Projects