📍 Job Overview

Job Title: Systems Administrator - Projects
Company: TLC Solutions
Location: Langley, British Columbia
Job Type: On-site (Hybrid)
Category: IT Infrastructure & Web Development
Date Posted: June 24, 2025

🚀 Role Summary

Project-Focused Systems Administrator: Deliver exceptional project scope and execution, working closely with clients, project coordinators, and technical teams to meet objectives and deadlines.
Custom Project Solutions: Scope, plan, and execute tailored projects such as email migrations, server migrations, network hardware refreshes, VoIP migrations, MDM deployments, hardware replacements, phishing campaigns, conference room setup, and M365 Entra configurations.
Customer-Centric Approach: Provide outstanding customer service, ensuring client satisfaction and positive working relationships within the organization.

📝 Enhancement Note: This role emphasizes project delivery and client satisfaction, requiring strong communication, collaboration, and technical skills to succeed in a fast-paced, growing environment.

💻 Primary Responsibilities

Project Management: Work with clients to gather and analyze requirements, design standard technical solutions, and create statements of work. Plan, execute, and monitor projects to ensure they meet objectives and deadlines.
Project Execution: Complete assigned projects with accurate time and note tracking, providing regular progress updates to all stakeholders. Assist the service team with service escalations and support as required.
Documentation & Best Practices: Adhere to existing standards and methods in documentation, utilizing industry best practices throughout project lifecycles. Pursue continuous self-improvement through workshops, certifications, or job shadows.

📝 Enhancement Note: This role requires strong project management skills, attention to detail, and the ability to balance multiple projects simultaneously while maintaining high-quality standards.

🎓 Skills & Qualifications

Education: A degree or technical diploma in Computer Science, Computer Systems Administration, or a related field with a 2-year term within the field.

Experience:

Minimum 3 years of customer service experience working with end users or clients.
Minimum 3 years of information technology (IT) experience in a tier-2 or tier-3 technical service position.
Experience with server virtualization through Hyper-V required.
Experience with Microsoft 365 cloud platforms required.
Experience with networking, next-generation security appliances, wired and wireless infrastructure required.

Required Skills:

Proficiency in Microsoft Office platforms, including Word, Excel, Outlook, Visio, and Project.
Strong time-management, organizational, and prioritization skills.
Exceptional ability to listen, communicate, and collaborate.
Legally allowed to work in Canada.
Successful completion of a Criminal Background Check.
Class 5/7 Driver’s license.
Clean driving record, driver’s abstract, and claims history letter.

Preferred Skills:

Microsoft certifications for Windows desktop, server, and cloud infrastructure.
Network stack certifications, such as Cisco, Meraki, HPE Aruba, or Palo Alto Networks.
Proficiency with project management tools, such as Microsoft Project or Asana.

📝 Enhancement Note: While the required skills are comprehensive, candidates with additional certifications and project management tool experience may have a competitive advantage in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Documented examples of successfully completed projects, demonstrating your ability to scope, plan, and execute tailored solutions.
Case studies highlighting your problem-solving skills, technical implementation, and user experience design.
Live demos or before-and-after examples showcasing your project delivery capabilities.

Technical Documentation:

Detailed project plans, including scope, timeline, resources, and risk management strategies.
Project execution documentation, demonstrating your adherence to industry best practices and company standards.
Post-implementation reviews, assessing project success, lessons learned, and areas for improvement.

📝 Enhancement Note: As this role focuses on project delivery, a strong portfolio showcasing your project management skills, technical expertise, and client-focused approach will be crucial for success.

💵 Compensation & Benefits

Salary Range: CAD 70,000 - CAD 90,000 per year (Based on market research for IT Project Management roles in Langley, BC, with 3-5 years of experience)

Benefits:

RRSP matching (3%) program
Strong benefits package for employees working more than 20 hours per week, including critical illness, medical, dental, orthodontics, and more
Career growth potential as the business scales
Professional development support, including tuition reimbursement
Channels to 'give back' to local communities

Working Hours: Monday to Friday, 8 AM - 5 PM, with flexible hours and remote work options available for some projects.

📝 Enhancement Note: While the salary range is estimated based on market research, candidates should research regional salary standards and cost of living to ensure the compensation aligns with their expectations.

🎯 Team & Company Context

Company Culture:

Industry: Managed IT services and communications for businesses, schools, and government organizations.
Company Size: Medium (50-249 employees)
Founded: 1999
Team Structure: The team consists of project coordinators, technical analysts, business development, and project delivery roles, working collaboratively to serve clients' needs.

Development Methodology:

Agile project management methodologies, with a focus on delivering exceptional projects tailored to clients' requirements.
Collaborative team environment, with regular progress updates and stakeholder communication.
Continuous improvement and self-improvement, with a commitment to workshops, certifications, and job shadows.

Company Website: TLC Solutions

📝 Enhancement Note: TLC Solutions emphasizes a customer-centric approach, teamwork, and continuous improvement, creating an environment that values collaboration and growth.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level Systems Administrator - Projects, with a focus on project delivery, client satisfaction, and technical expertise.

Reporting Structure: This role reports directly to the Project Manager or Supervisor, working closely with project coordinators, technical analysts, and business development teams.

Technical Impact: Deliver tailored projects that meet clients' goals and objectives, ensuring high-quality standards and exceptional customer service.

Growth Opportunities:

Project Management: Develop and refine project management skills, taking on more complex projects and managing teams.
Technical Specialization: Pursue certifications and gain expertise in specific technologies, such as Microsoft, networking, or security appliances.
Leadership: Demonstrate strong project management, technical, and leadership skills to progress into senior roles within the organization.

📝 Enhancement Note: TLC Solutions offers career growth opportunities, with a focus on promoting from within. Candidates should demonstrate strong project management, technical, and leadership skills to progress within the organization.

🌐 Work Environment

Office Type: Hybrid, with a mix of on-site and remote work options available for some projects.

Office Location(s): Langley, British Columbia

Workspace Context:

Collaborative workspace, with a focus on teamwork and cross-functional collaboration between developers, designers, and stakeholders.
Access to development tools, multiple monitors, and testing devices to support project delivery and quality assurance.
Flexible work arrangements, with the ability to work from home or on-site as needed.

Work Schedule: Monday to Friday, 8 AM - 5 PM, with flexible hours and remote work options available for some projects.

📝 Enhancement Note: TLC Solutions offers a flexible work environment, with a focus on collaboration, teamwork, and client satisfaction.

📄 Application & Technical Interview Process

Interview Process:

Phone/Screening: A brief phone or video call to assess your communication skills, technical background, and cultural fit.
Technical Assessment: A hands-on project or case study, focusing on your ability to scope, plan, and execute tailored solutions.
Behavioral Interview: An in-depth discussion of your problem-solving skills, project management experience, and client-focused approach.
Final Interview: A meeting with the hiring manager or project manager to discuss your fit for the role and the organization.

Portfolio Review Tips:

Highlight your project management skills, technical expertise, and client-focused approach through case studies and live demos.
Demonstrate your ability to scope, plan, and execute tailored solutions, showcasing your attention to detail and commitment to quality.
Emphasize your problem-solving skills, technical implementation, and user experience design, with a focus on client satisfaction and project success.

Technical Challenge Preparation:

Brush up on your project management skills, with a focus on Agile methodologies, risk management, and stakeholder communication.
Familiarize yourself with TLC Solutions' project delivery process and company culture, demonstrating your ability to contribute to the team's success.
Prepare examples of your project management experience, highlighting your ability to deliver exceptional projects tailored to clients' requirements.

ATS Keywords: [Project Management, IT Infrastructure, Systems Administrator, Client Satisfaction, Technical Expertise, Microsoft 365, Server Virtualization, Networking, Next-Generation Security Appliances, Wired and Wireless Infrastructure, Agile Methodologies, Risk Management, Stakeholder Communication, Client-Focused Approach, Technical Documentation, Case Studies, Live Demos]

📝 Enhancement Note: TLC Solutions values strong project management, technical, and leadership skills, with a focus on delivering exceptional projects tailored to clients' requirements. Candidates should demonstrate their ability to contribute to the team's success through their application and interview preparation.

🛠 Technology Stack & Web Infrastructure

Project Management Tools:

Microsoft Project or Asana (Preferred)
Trello or Jira (Alternatives)

Operating Systems:

Windows Server (Preferred)
Hyper-V (Preferred)
ESXI, Azure (Alternatives)

Networking & Security:

Aruba, Juniper, Palo Alto, Fortinet (Preferred)
Cisco, Meraki, HPE Aruba, Palo Alto Networks (Alternatives)

Microsoft Technologies:

Microsoft 365 (Preferred)
Exchange Online (Preferred)
Windows Desktop, Server, and Cloud Infrastructure (Preferred)

MDM & Device Management:

Intune, Jamf, Meraki, Hexnode, Apple Business Manager (Preferred)

📝 Enhancement Note: While TLC Solutions has preferred technology stacks, candidates with experience in alternative technologies may still be considered, depending on their overall fit for the role and the organization.

👥 Team Culture & Values

Project Management Values:

Client-Centric: Focus on delivering exceptional projects tailored to clients' requirements, ensuring high-quality standards and client satisfaction.
Collaboration: Work closely with project coordinators, technical analysts, business development teams, and stakeholders to deliver successful projects.
Continuous Improvement: Pursue workshops, certifications, and job shadows to enhance project management skills and technical expertise.
Adaptability: Embrace change and adapt to new technologies, project requirements, and client needs.

Collaboration Style:

Agile Methodologies: Utilize Agile project management methodologies to deliver exceptional projects tailored to clients' requirements.
Regular Progress Updates: Provide regular progress updates to all stakeholders, ensuring open communication and collaboration.
Stakeholder Communication: Maintain strong relationships with clients, project coordinators, technical analysts, business development teams, and stakeholders throughout the project lifecycle.

📝 Enhancement Note: TLC Solutions values a client-centric approach, collaboration, and continuous improvement, creating an environment that supports project success and team growth.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Project Scope & Delivery: Deliver exceptional projects tailored to clients' requirements, ensuring high-quality standards and client satisfaction.
Risk Management: Identify and mitigate project risks, ensuring project success and minimizing potential setbacks.
Stakeholder Communication: Maintain strong relationships with clients, project coordinators, technical analysts, business development teams, and stakeholders throughout the project lifecycle.
Emerging Technologies: Stay up-to-date with new technologies, project requirements, and client needs, adapting your project management skills and technical expertise as needed.

Learning & Development Opportunities:

Project Management: Develop and refine project management skills, taking on more complex projects and managing teams.
Technical Specialization: Pursue certifications and gain expertise in specific technologies, such as Microsoft, networking, or security appliances.
Leadership: Demonstrate strong project management, technical, and leadership skills to progress into senior roles within the organization.
Workshops & Certifications: Participate in workshops, certifications, or job shadows to enhance project management skills and technical expertise.

📝 Enhancement Note: TLC Solutions offers growth opportunities, with a focus on promoting from within. Candidates should demonstrate strong project management, technical, and leadership skills to progress within the organization.

💡 Interview Preparation

Technical Questions:

Project Management: Describe your experience with project management, focusing on your ability to scope, plan, and execute tailored solutions.
Risk Management: Discuss your approach to identifying and mitigating project risks, ensuring project success and minimizing potential setbacks.
Stakeholder Communication: Explain your strategy for maintaining strong relationships with clients, project coordinators, technical analysts, business development teams, and stakeholders throughout the project lifecycle.
Emerging Technologies: Share your thoughts on staying up-to-date with new technologies, project requirements, and client needs, adapting your project management skills and technical expertise as needed.

Company & Culture Questions:

Company Culture: Describe what you value in a company culture, and how you can contribute to TLC Solutions' teamwork, collaboration, and continuous improvement.
Project Delivery: Discuss your approach to delivering exceptional projects tailored to clients' requirements, ensuring high-quality standards and client satisfaction.
Client Satisfaction: Explain your strategy for maintaining strong relationships with clients, ensuring their needs are met and their expectations are exceeded.

Portfolio Presentation Strategy:

Case Studies: Highlight your project management skills, technical expertise, and client-focused approach through case studies and live demos.
Project Documentation: Demonstrate your ability to scope, plan, and execute tailored solutions, showcasing your attention to detail and commitment to quality.
Problem-Solving Skills: Emphasize your problem-solving skills, technical implementation, and user experience design, with a focus on client satisfaction and project success.

📝 Enhancement Note: TLC Solutions values strong project management, technical, and leadership skills, with a focus on delivering exceptional projects tailored to clients' requirements. Candidates should demonstrate their ability to contribute to the team's success through their interview preparation.

📌 Application Steps

To apply for this Systems Administrator - Projects position at TLC Solutions:

Submit your application through the TLC Solutions careers page.
Customize your resume and portfolio, highlighting your project management skills, technical expertise, and client-focused approach.
Prepare for the technical assessment and interview, focusing on your ability to scope, plan, and execute tailored solutions.
Research TLC Solutions' company culture, project delivery process, and technology stack to ensure a strong fit for the role and the organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Systems Administrator- Projects