📍 Job Overview

Job Title: Systems Administrator - Infrastructure
Company: Banyan Software (Medtech)
Location: Auckland, Auckland, New Zealand
Job Type: On-site
Category: Systems Administrator
Date Posted: July 23, 2025
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

Maintain and enhance Medtech's IT infrastructure, ensuring smooth operation and security of systems.
Provide technical support and troubleshooting to Medtech staff and contractors.
Collaborate with cross-functional teams to deploy and manage software and systems.
Contribute to incident management, business continuity, and disaster recovery processes.
Adhere to and enforce security policies and procedures to protect data and systems.

📝 Enhancement Note: This role requires a broad range of systems administration skills, with a focus on Azure cloud platforms and Medtech's core applications. Strong communication and problem-solving skills are essential for success in this position.

💻 Primary Responsibilities

Infrastructure Management: Monitor, maintain, and repair desktop/workstation hardware and approved software. Manage IT fixed asset register and maintain hardware and software licenses.
User Account Management: Create and manage end-user accounts, permissions, access rights, and storage allocations in accordance with policy and procedures.
Cloud Infrastructure Management: Manage Medtech's cloud infrastructure, working closely with contracted service providers to ensure expected service levels are maintained and achieved.
Incident Management: Monitor incident management queues and ensure the completeness of outsource service operations and availability of systems, servers, applications, network, and applications.
Security and Compliance: Assess and maintain appropriate security configurations within infrastructure and deployed applications. Ensure adherence to ISO and ISMS policies and procedures.
Software Deployment: Contribute to software/system deployments and support CAB and release management processes.
On-Call Support: Provide scheduled and rostered on-call support as required.

🎓 Skills & Qualifications

Education: A relevant bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

Experience: Minimum of 5 years of experience in systems administration, with a strong focus on Azure cloud platforms and related technologies.

Required Skills:

Proven experience in systems administration, with a focus on Azure cloud platforms (Office365, Dynamics, Azure Active Directory, MDM, Azure Security tools)
Broad and practical knowledge of computer operations, operating systems, and network communications
Excellent problem-solving and analysis skills
Strong communication skills, both oral and written, with open communication
Ability to manage priorities with excellent attention to detail
Experience with incident management, business continuity, and disaster recovery processes
Knowledge of security best practices and compliance standards (ISO, ISMS)

Preferred Skills:

Experience with Medtech's core applications (D365 CRM, SharePoint, O365, Telephony (8x8), etc.)
Familiarity with ITIL frameworks and service management processes
Experience with scripting languages (PowerShell, Bash, etc.)
Knowledge of virtualization technologies (VMware, Hyper-V, etc.)

📝 Enhancement Note: Candidates with experience in healthcare or healthcare technology industries may have an advantage in this role. Familiarity with Medtech's products and services would also be beneficial.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in managing and maintaining complex IT infrastructure, with a focus on Azure cloud platforms.
Showcase problem-solving skills through case studies or examples of troubleshooting and incident management.
Highlight any experience with Medtech's core applications or similar healthcare technology software.

Technical Documentation:

Provide documentation of hardware and software inventory, licenses, and maintenance schedules.
Include any relevant security policies, procedures, or compliance reports.
Demonstrate familiarity with incident management processes and business continuity planning.

📝 Enhancement Note: While a portfolio of web development projects is not required for this role, candidates should be prepared to discuss their technical experience and provide examples of their problem-solving skills and ability to manage complex IT infrastructure.

💵 Compensation & Benefits

Salary Range: NZD 85,000 - 110,000 per annum (Based on market research and experience level)

Benefits:

Competitive salary and benefits package
Opportunity to work for a market-leading healthcare technology company
Collaborative and supportive work environment
Opportunities for professional development and career growth

Working Hours: Full-time, 40 hours per week, with on-call support requirements as needed.

📝 Enhancement Note: The salary range provided is an estimate based on market research and the experience level required for this role. Actual salary may vary depending on the candidate's qualifications and negotiation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare technology, with a focus on primary health care solutions.

Company Size: Medium to large, with a team of over 100 employees in New Zealand.

Founded: 2016, with a permanent capital base setup to preserve the legacy of founders.

Team Structure:

Centralized IT team responsible for infrastructure, applications, and security.
Cross-functional teams consisting of developers, designers, and product managers.
Collaborative work environment, with a focus on open communication and customer service.

Development Methodology:

Agile/Scrum methodologies, with a focus on continuous improvement and customer value.
Regular code reviews, testing, and quality assurance practices.
Deployment strategies, CI/CD pipelines, and server management processes.

Company Website: Medtech Global

📝 Enhancement Note: Medtech is a market-leading provider of primary health tech solutions in New Zealand, with a strong focus on customer service and innovation. Candidates should be prepared to discuss their experience with healthcare technology and their commitment to providing high-quality customer service.

📈 Career & Growth Analysis

Web Technology Career Level: Intermediate to senior systems administrator, with a focus on Azure cloud platforms and related technologies.

Reporting Structure: This role reports directly to the IT Manager and works closely with cross-functional teams, including developers, designers, and product managers.

Technical Impact: This role has a significant impact on Medtech's IT infrastructure, ensuring the smooth operation and security of systems. The successful candidate will be responsible for managing and maintaining complex IT infrastructure, contributing to incident management processes, and enforcing security policies and procedures.

Growth Opportunities:

Opportunities for professional development and career growth within the IT department or cross-functional teams.
Potential to take on a leadership role within the IT team, with responsibility for managing and mentoring junior team members.
Opportunities to work on high-impact projects and contribute to Medtech's continued success in the healthcare technology industry.

📝 Enhancement Note: Candidates should be prepared to discuss their long-term career goals and how this role fits into their career development plan. Medtech offers opportunities for professional growth and career advancement for motivated and talented individuals.

🌐 Work Environment

Office Type: Modern, collaborative office environment, with a focus on open communication and customer service.

Office Location(s): Auckland, New Zealand

Workspace Context:

Collaborative workspace, with a focus on open communication and customer service.
Access to multiple monitors, testing devices, and development tools.
Opportunities for cross-functional collaboration and knowledge sharing.

Work Schedule: Full-time, 40 hours per week, with on-call support requirements as needed.

📝 Enhancement Note: Medtech's office environment is designed to foster collaboration and open communication, with a focus on customer service and innovation. Candidates should be prepared to discuss their experience working in a collaborative environment and their commitment to customer service.

📄 Application & Technical Interview Process

Interview Process:

Technical Phone Screen (30 minutes): Discuss Azure cloud platform experience, problem-solving skills, and incident management processes.
On-site Technical Interview (1 hour): Demonstrate hands-on experience with Azure cloud platforms, infrastructure management, and security best practices.
Behavioral Interview (30 minutes): Discuss problem-solving skills, communication, and customer service experience.
Final Interview (30 minutes): Meet with the IT Manager to discuss career goals, expectations, and fit within the team.

Portfolio Review Tips:

Highlight experience with Azure cloud platforms, infrastructure management, and incident management processes.
Provide case studies or examples of problem-solving skills and customer service experience.
Demonstrate familiarity with Medtech's core applications or similar healthcare technology software.

Technical Challenge Preparation:

Brush up on Azure cloud platform knowledge, with a focus on Office365, Dynamics, Azure Active Directory, MDM, and Azure Security tools.
Review incident management processes, business continuity planning, and security best practices.
Prepare for behavioral interview questions, focusing on problem-solving skills, communication, and customer service experience.

ATS Keywords:

Systems Administration
Azure Cloud
Office365
Dynamics
Azure Active Directory
MDM
Azure Security Tools
Problem Solving
Communication
Attention to Detail
Customer Service
Network Communications
Operating Systems
Security Configuration
Incident Management
Business Continuity

📝 Enhancement Note: Candidates should tailor their resume and portfolio to highlight their experience with Azure cloud platforms, infrastructure management, and incident management processes. They should also be prepared to discuss their problem-solving skills, communication, and customer service experience.

🛠 Technology Stack & Web Infrastructure

Cloud Platforms:

Azure (Office365, Dynamics, Azure Active Directory, MDM, Azure Security tools)

Infrastructure Management:

Virtualization technologies (VMware, Hyper-V)
ITIL frameworks and service management processes
Scripting languages (PowerShell, Bash)

Core Applications:

D365 CRM
SharePoint
O365
Telephony (8x8)

📝 Enhancement Note: Candidates should have a strong understanding of Azure cloud platforms and related technologies, as well as experience with infrastructure management, incident management processes, and security best practices.

👥 Team Culture & Values

Web Development Values:

Customer focus and service excellence
Innovation and continuous improvement
Collaboration and open communication
Accountability and ownership
Integrity and ethical behavior

Collaboration Style:

Cross-functional teams, with a focus on open communication and customer service.
Regular code reviews, testing, and quality assurance practices.
Deployment strategies, CI/CD pipelines, and server management processes.

📝 Enhancement Note: Medtech's team culture is focused on customer service, innovation, and collaboration. Candidates should be prepared to discuss their experience working in a collaborative environment and their commitment to customer service.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing and maintaining complex IT infrastructure, with a focus on Azure cloud platforms.
Ensuring the smooth operation and security of Medtech's core applications.
Contributing to incident management processes, business continuity planning, and security best practices.

Learning & Development Opportunities:

Opportunities to gain experience with Azure cloud platforms, healthcare technology software, and incident management processes.
Professional development and career growth opportunities within the IT department or cross-functional teams.
Potential to take on a leadership role within the IT team, with responsibility for managing and mentoring junior team members.

📝 Enhancement Note: Candidates should be prepared to discuss their experience managing and maintaining complex IT infrastructure, as well as their commitment to learning and professional development.

💡 Interview Preparation

Technical Questions:

Azure Cloud Platforms: Discuss your experience with Azure cloud platforms, with a focus on Office365, Dynamics, Azure Active Directory, MDM, and Azure Security tools.
Infrastructure Management: Describe your experience with infrastructure management, incident management processes, and security best practices.
Problem-Solving: Provide examples of your problem-solving skills, with a focus on customer service and incident management processes.

Company & Culture Questions:

Medtech's Core Applications: Discuss your experience with Medtech's core applications or similar healthcare technology software.
ITIL Frameworks: Describe your experience with ITIL frameworks and service management processes.
Customer Service: Explain your approach to customer service and how you ensure the satisfaction of Medtech's customers.

Portfolio Presentation Strategy:

Highlight your experience with Azure cloud platforms, infrastructure management, and incident management processes.
Provide case studies or examples of problem-solving skills and customer service experience.
Demonstrate familiarity with Medtech's core applications or similar healthcare technology software.

📝 Enhancement Note: Candidates should tailor their interview preparation to highlight their experience with Azure cloud platforms, infrastructure management, and incident management processes. They should also be prepared to discuss their problem-solving skills, communication, and customer service experience.

📌 Application Steps

To apply for this Systems Administrator - Infrastructure position at Medtech:

Submit your application through the application link provided.
Customize your resume and portfolio to highlight your experience with Azure cloud platforms, infrastructure management, and incident management processes.
Prepare for the technical phone screen, on-site technical interview, behavioral interview, and final interview by reviewing the key skills and responsibilities outlined in this job description.
Research Medtech's products, services, and company culture to ensure a strong fit with the organization's mission and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Systems Administrator- Infrastructure