Systems Administrator I at IBC

📍 Job Overview

Job Title: Systems Administrator I
Company: IBC Bank
Location: San Antonio, Texas
Job Type: Full-Time
Category: Server Administration
Date Posted: 2025-06-30
Experience Level: Intermediate (5-10 years)
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Maintain and upgrade computer systems, network servers, and virtualization. Troubleshoot hardware and software issues. Provide user support and escalation assistance. Collaborate with engineers to maintain system infrastructure.
Key Technologies: Windows OS Server, Active Directory, O365, Virtualization platforms (VM-Ware, Citrix, Hyper-V, Nutanix), Data backup concepts, MS Exchange Online.

📝 Enhancement Note: This role requires a balance of technical proficiency and customer service skills to effectively support IBC's information systems and end users.

💻 Primary Responsibilities

System Maintenance & Upgrades: Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
Troubleshooting: Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
User Support: Provide user identity and access management, server administration, and application administration for end users for MS windows, MS Exchange, O365, and various software applications.
Backup & Disaster Recovery: Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
Escalation Support: Provide escalation support for Service Desk helpdesk efforts and desktop support for PC tech, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
Technical Communication: Excellent communication of technical concerns and solutions to peers, end users, and management with varying degrees of technical knowledge.
Infrastructure Monitoring: Works with Engineers and Tier II Administrators to monitor and maintain our system infrastructure including server operating systems, Active Directory, data center hardware, and data backup systems.

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to work well under pressure, as it involves supporting systems and users during critical incidents and after-hours.

🎓 Skills & Qualifications

Education: Associate's Degree in IT-related field or 5 years of experience in Systems Administration.

Experience: 5 years of IT-related experience with 3 years of system administration experience.

Required Skills:

Windows OS Server 2012, 2016, 2019, Desktop Win 7/10.
Microsoft Active Directory/Azure Active Directory.
Office365 Administration.
Ability to interpret system logs and alerts.
Ability to interpret and modify scripting languages.
Familiarity with Virtualization platforms (VM-Ware, Citrix, Hyper-V, Nutanix).
Data backup concepts, MS Exchange Online and O365 support.

Preferred Skills:

A+, Net+, MCP certifications.
Experience with Nutanix and/or other hyper-converged infrastructure.
Familiarity with ITIL framework.

📝 Enhancement Note: While not explicitly stated, having experience with scripting languages (e.g., PowerShell) and familiarity with IT service management frameworks like ITIL would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not specified for this role, but having examples of system administration tasks, troubleshooting, and project documentation would be beneficial.
Technical Documentation: Not specified for this role, but having examples of system documentation, process flows, and incident reports would be valuable.

📝 Enhancement Note: As this role focuses on system administration and support, a portfolio showcasing problem-solving skills, technical documentation, and user support cases would be most relevant.

💵 Compensation & Benefits

Salary Range: $60,000 - $80,000 per year (based on regional IT industry standards for intermediate-level system administrators in San Antonio, Texas).

Benefits:

Medical Plan
Employer Paid Life Insurance
Flexible Spending Program
401k Profit Sharing Program
Supplemental Benefit Programs
Vision
Dental
Disability
Tuition Assistance Program
Sick Leave
Vacation
Paid Holidays

Working Hours: 40 hours per week, with flexibility to work after hours, weekends, and be on-call for maintenance and support as needed.

📝 Enhancement Note: The salary range provided is an estimate based on regional IT industry standards and may vary depending on the candidate's experience and skills. Benefits are comprehensive and include health, retirement, and time-off plans.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking and Financial Services.

Company Size: Medium (5,000 - 10,000 employees).

Founded: 1966.

Team Structure:

The Systems Administration team is part of the IT department, which consists of several teams, including Network Services, Database Administration, and Application Development.
The team works closely with other IT teams, business units, and end users to provide support and maintain IBC's information systems.

Development Methodology:

IBC uses a combination of Agile and Waterfall methodologies for IT projects, depending on the nature of the project and business requirements.
The Systems Administration team follows ITIL framework for incident, problem, and change management processes.

Company Website: https://www.ibc.com/

📝 Enhancement Note: IBC Bank values innovation, collaboration, and customer focus. The IT department plays a critical role in supporting the bank's operations and ensuring the security and availability of its information systems.

📈 Career & Growth Analysis

Web Technology Career Level: Intermediate-level Systems Administrator with a focus on maintaining and supporting Windows-based servers and infrastructure.

Reporting Structure: This role reports directly to the Systems Administration Manager and works closely with other IT teams, including Network Services, Database Administration, and Application Development.

Technical Impact: Systems Administrators at IBC have a significant impact on the bank's operations by ensuring the reliability, performance, and security of its information systems. They play a crucial role in supporting the bank's digital transformation initiatives and maintaining compliance with industry regulations.

Growth Opportunities:

Technical Growth: Pursue certifications (e.g., Microsoft Certified: Azure Administrator Associate, ITIL v4 Foundation) to expand your skills and knowledge in cloud and IT service management.
Leadership Growth: Demonstrate strong performance and leadership skills to progress to senior-level roles, such as Senior Systems Administrator or IT Manager.
Specialization Growth: Develop expertise in specific areas, such as virtualization, cloud administration, or cybersecurity, to specialize in those domains.

📝 Enhancement Note: IBC Bank offers opportunities for career growth and development, with a focus on technical skills enhancement, leadership development, and specialization in specific domains.

🌐 Work Environment

Office Type: Traditional office environment with dedicated workspaces for administrators and shared spaces for collaboration and team meetings.

Office Location(s): San Antonio, Texas.

Workspace Context:

Workspace Layout: The Systems Administration team has a dedicated workspace with individual workstations, servers, and network equipment.
Collaboration Tools: IBC uses various collaboration tools, such as Microsoft Teams, for communication and project management.
Work Schedule: The team follows a standard work schedule from Monday to Friday, with on-call rotations for after-hours and weekend support.

Work Schedule: Standard work hours are from 8:00 AM to 5:00 PM, with flexibility to work after hours, weekends, and be on-call for maintenance and support as needed.

📝 Enhancement Note: IBC Bank provides a professional and collaborative work environment that supports the growth and development of its employees. The Systems Administration team works closely with other IT teams and business units to ensure the smooth operation of the bank's information systems.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to discuss your experience, qualifications, and fit for the role.
Technical Assessment: A hands-on assessment of your system administration skills, focusing on Windows Server, Active Directory, and O365 administration tasks.
Behavioral Interview: A structured interview to assess your problem-solving skills, customer service orientation, and cultural fit with IBC Bank.
Final Interview: A meeting with the hiring manager and other key stakeholders to discuss your qualifications, career goals, and fit for the role.

Portfolio Review Tips:

Highlight your system administration experience, focusing on Windows Server, Active Directory, and O365 administration tasks.
Include examples of troubleshooting, problem-solving, and user support cases.
Showcase your technical documentation and process improvement initiatives.

Technical Challenge Preparation:

Brush up on your Windows Server, Active Directory, and O365 administration skills.
Familiarize yourself with IBC Bank's IT environment and the tools used by the Systems Administration team.
Prepare for behavioral interview questions that focus on problem-solving, customer service, and teamwork.

ATS Keywords: [Provided in the "Technology Stack & Web Infrastructure" section]

📝 Enhancement Note: IBC Bank's interview process is designed to assess your technical skills, problem-solving abilities, and cultural fit with the organization. Preparation for the technical assessment and behavioral interview will be crucial for success in the interview process.

🛠 Technology Stack & Web Infrastructure

Server Technologies:

Windows Server 2012, 2016, 2019
Active Directory/Azure Active Directory
Office365 Administration
Virtualization platforms (VM-Ware, Citrix, Hyper-V, Nutanix)
MS Exchange Online

Development & DevOps Tools:

Microsoft System Center Configuration Manager (SCCM)
Microsoft Endpoint Configuration Manager (MECM)
Microsoft Deployment Toolkit (MDT)
PowerShell
ITIL framework for incident, problem, and change management processes

📝 Enhancement Note: IBC Bank uses a combination of Microsoft and industry-standard tools for system administration, virtualization, and IT service management. Familiarity with these tools and the Windows Server environment is essential for this role.

👥 Team Culture & Values

Web Development Values:

Customer focus: Prioritize user needs and provide excellent customer service.
Collaboration: Work closely with other IT teams, business units, and end users to ensure the smooth operation of IBC's information systems.
Innovation: Continuously improve processes and explore new technologies to enhance IBC's IT environment.
Accountability: Take ownership of your responsibilities and strive for excellence in your work.

Collaboration Style:

Cross-functional Integration: The Systems Administration team works closely with other IT teams, business units, and end users to provide support and maintain IBC's information systems.
Code Review Culture: Not applicable for this role, as it focuses on system administration and support rather than software development.
Knowledge Sharing: Encourage knowledge sharing and mentoring within the team and across the IT department.

📝 Enhancement Note: IBC Bank values a customer-focused, collaborative, and innovative work environment. The Systems Administration team plays a critical role in supporting the bank's operations and ensuring the security and availability of its information systems.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Windows Server Administration: Maintain and upgrade Windows Server environments, ensuring high availability, performance, and security.
Active Directory Management: Manage Active Directory environments, including user provisioning, group policy management, and domain controller maintenance.
O365 Administration: Administer Office365 environments, including Exchange Online, SharePoint Online, and Teams management.
Virtualization: Manage virtualization platforms, including VM-Ware, Citrix, Hyper-V, and Nutanix, to ensure efficient resource utilization and high availability.
Backup & Disaster Recovery: Implement and maintain backup and disaster recovery processes to ensure data protection and business continuity.

Learning & Development Opportunities:

Technical Skill Development: Pursue certifications and online courses to enhance your skills in Windows Server administration, Active Directory management, and virtualization.
IT Service Management: Familiarize yourself with ITIL framework and best practices for incident, problem, and change management processes.
Leadership Development: Participate in leadership development programs and mentoring opportunities to prepare for senior-level roles.

📝 Enhancement Note: IBC Bank offers opportunities for technical skill development, IT service management, and leadership growth. Addressing the technical challenges and pursuing relevant learning and development opportunities will contribute to your success in this role and your career growth within the organization.

💡 Interview Preparation

Technical Questions:

Windows Server Administration: Describe your experience with Windows Server administration, including upgrades, maintenance, and troubleshooting.
Active Directory Management: Explain your experience with Active Directory management, including user provisioning, group policy management, and domain controller maintenance.
O365 Administration: Discuss your experience with Office365 administration, including Exchange Online, SharePoint Online, and Teams management.
Virtualization: Describe your experience with virtualization platforms, including VM-Ware, Citrix, Hyper-V, and Nutanix.
Backup & Disaster Recovery: Explain your experience with backup and disaster recovery processes, including implementation, maintenance, and testing.

Company & Culture Questions:

IBC Bank Culture: Describe what you understand about IBC Bank's culture and how your values align with the organization.
Customer Service: Explain your approach to customer service and how you ensure excellent user support in a system administration role.
Teamwork: Describe your experience working in a team environment and how you collaborate with other IT teams, business units, and end users to achieve common goals.

Portfolio Presentation Strategy:

Technical Walkthrough: Prepare a structured walkthrough of your system administration experience, focusing on Windows Server, Active Directory, and O365 administration tasks.
Problem-Solving Examples: Include examples of troubleshooting, problem-solving, and user support cases to demonstrate your technical skills and customer service orientation.
Process Improvement Initiatives: Highlight any process improvement initiatives you have led or contributed to, showcasing your ability to drive change and enhance IBC's IT environment.

📝 Enhancement Note: Preparing for the technical interview involves brushing up on your Windows Server, Active Directory, and O365 administration skills, as well as understanding IBC Bank's IT environment and culture. Practicing your portfolio presentation strategy will help you effectively showcase your technical skills and cultural fit with the organization.

📌 Application Steps

To apply for this Systems Administrator I position at IBC Bank:

Submit your application through the IBC Bank Careers website.
Prepare your resume, highlighting your system administration experience, technical skills, and customer service orientation.
Gather examples of your system administration experience, including Windows Server, Active Directory, and O365 administration tasks, as well as troubleshooting, problem-solving, and user support cases.
Research IBC Bank's IT environment, culture, and values to ensure a strong fit for the role.
Practice your portfolio presentation strategy, focusing on your technical skills, problem-solving abilities, and customer service orientation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with IBC Bank before making application decisions.

Systems Administrator I