📍 Job Overview

• Job Title: Systems Administrator - Digital Services & Technology Office
• Company: Public Service Division
• Location: Ngee Ann Polytechnic, Clementi Campus, Singapore
• Job Type: Full-Time
• Category: System Administrator
• Date Posted: 2025-08-01
• Experience Level: 5-10 years
• Remote Status: On-site

🚀 Role Summary

• Key Responsibilities: Ensure the performance, security, and reliability of database and infrastructure systems, including daily monitoring, backup and recovery operations, and data security.
• Key Technologies: Microsoft SQL Server, Azure Cloud, Veritas NetBackup, Syllabus Plus
• Collaboration: Work closely with cross-functional teams, support business-critical applications, and manage both on-premises and cloud environments.

📝 Enhancement Note: This role requires a strong background in Microsoft SQL Server and cloud technologies, with a focus on ensuring system performance, security, and reliability. The ideal candidate will have experience in both on-premises and cloud environments, including Microsoft Azure.

💻 Primary Responsibilities

• SQL Server Administration:

  • Install, configure, and upgrade Microsoft SQL Server environments.
  • Monitor SQL Server Agent jobs and troubleshoot job failures.
  • Manage disk space and monitor transaction log usage to ensure system health.
  • Ensure timely and successful completion of all database backup and recovery operations.
  • Execute maintenance plans (e.g., index rebuilds, statistics updates).
  • Respond to and manage IT security access requests in compliance with protocols.

• Operational Support & Troubleshooting:

  • Troubleshoot incidents, identify root causes, fix, and document problems, and implement preventive measures.
  • Provide daily support for database-related incidents via the ticketing system.
  • Collaborate with the Development team to execute data scripts and troubleshoot issues.
  • Perform regular database refreshes across environments.

• Monitoring, Reporting & Documentation:

  • Monitor database growth, system performance, and availability using proactive tools.
  • Maintain accurate and updated documentation of configurations, procedures, and changes.
  • Utilize Veritas NetBackup and generate IT analytics reports.
  • Support monthly OS and database patching efforts.

• Additional Responsibilities:

  • Serve as the administrator for Syllabus Plus (academic timetabling tool).
  • Act as an Azure Cloud Administrator, supporting hybrid cloud initiatives.
  • Working in tandem with cross-functional teams such as security, governance, business stakeholders to manage and implement systems, to identify gaps, meet compliance and adapt to business changes.
  • Orchestrate and automate cloud-based platforms with relevant Artificial Intelligence knowledge which will be an added advantage.

📝 Enhancement Note: This role requires a proactive approach to systems management, strong problem-solving, and troubleshooting skills. The ideal candidate will be able to work effectively in a fast-paced, results-oriented work environment and collaborate closely with cross-functional teams.

🎓 Skills & Qualifications

Education: A relevant degree in Computer Science, Information Technology, or a related field.

Experience: At least 5+ years of hands-on experience in Microsoft SQL Database administration.

Required Skills:

• Proven expertise in Microsoft SQL clustering for high availability solutions.
• Knowledge/Experience in Azure Cloud administration.
• Strong skills in installing, configuring, and maintaining SQL Server instances.
• Experience in performing database backups and restorations to ensure data availability.
• Monitoring database performance issues, resource utilization, optimizing SQL queries, and health systems.
• Experience implementing security protocols to safeguard data integrity and confidentiality.
• Proficient in applying SQL patches and updates, including Security vulnerability remediation, Bug fixes implementation.
• Performance optimization for Azure SQL databases.
• Troubleshoot and resolve any issues related to the Microsoft SQL setup which include networks, software, hardware, and operating systems.
• Experience in Database restore and refresh.

Preferred Skills:

• Developing coding/scripting to build required automation and tools using Azure CLI, PowerShell, SQL, etc.
• Automating IT and business processes, managing enterprise IT infrastructure (servers, databases, and/or network).
• Experience in using AI tools to enhance productivity and automate tasks.
• Experience in Veritas NetBackup (backup/restore, policies).

📝 Enhancement Note: Candidates should have a strong background in Microsoft SQL Database administration and knowledge of Azure Cloud administration. Strong skills in troubleshooting, security protocols, and performance optimization are essential for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Specific examples of SQL Server administration tasks, such as installing and configuring SQL Server instances, managing backups, and optimizing performance.
• Demonstrations of Azure Cloud administration tasks, such as managing hybrid cloud initiatives and automating cloud-based platforms.
• Case studies showcasing successful troubleshooting and problem-solving efforts in database and infrastructure systems.
• Documentation of system configurations, procedures, and changes, highlighting attention to detail and organization.

Technical Documentation:

• Code samples and scripts demonstrating SQL Server administration tasks, such as backup and recovery operations, maintenance plans, and security protocols.
• Documentation of database growth, system performance, and availability monitoring using proactive tools.
• Reports generated using Veritas NetBackup, highlighting IT analytics and system health.

📝 Enhancement Note: This role requires a strong focus on technical documentation, monitoring, and reporting. Candidates should be able to demonstrate their ability to maintain accurate and up-to-date documentation of configurations, procedures, and changes.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between SGD 6,000 and SGD 8,000 per month, based on the average salary for a System Administrator in Singapore with 5-10 years of experience in Microsoft SQL Database administration and Azure Cloud administration.

Benefits:

• Competitive salary package.
• Attractive benefits package, including medical and dental insurance, retirement plans, and leave encashment.
• Opportunities for professional development and training.
• Attractive work-life balance, with flexible working hours and remote work options.

Working Hours: The standard working hours for this role are 40 hours per week, with the possibility of flexible working hours and remote work options.

📝 Enhancement Note: The salary range provided is an estimate based on market research and industry benchmarks for a System Administrator with the required experience and skills. The actual salary may vary depending on the candidate's qualifications and the organization's compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: The Public Service Division operates within the public sector, focusing on digital services and technology to support various government agencies and initiatives.

Company Size: The Public Service Division is a large organization, with a significant presence in Singapore's public sector. This size offers opportunities for career growth and exposure to diverse projects and teams.

Founded: The Public Service Division was established to drive digital transformation and innovation across the public sector, with a focus on improving service delivery, enhancing citizen engagement, and fostering a digital-ready workforce.

Team Structure:

• The Digital Services & Technology Office is responsible for delivering digital services and technology solutions to support the public sector's goals and objectives.
• The Systems Administrator role is part of the Technology team, which is responsible for managing and maintaining the organization's IT infrastructure and systems.
• The team consists of IT professionals with diverse skill sets, including database administrators, network engineers, and software developers.

Development Methodology:

• The Digital Services & Technology Office follows Agile methodologies for software development and project management, with a focus on iterative development, continuous improvement, and customer collaboration.
• The team uses tools such as Jira, Confluence, and Git for project management, collaboration, and version control.
• The organization emphasizes a culture of innovation, experimentation, and continuous learning, with a strong focus on staying up-to-date with the latest technologies and best practices.

Company Website: PSD Website

📝 Enhancement Note: The Public Service Division is a large organization with a significant presence in Singapore's public sector. The Digital Services & Technology Office follows Agile methodologies for software development and project management, with a focus on iterative development, continuous improvement, and customer collaboration.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior level within the System Administrator career path. The ideal candidate will have at least 5+ years of hands-on experience in Microsoft SQL Database administration and knowledge of Azure Cloud administration.

Reporting Structure: The Systems Administrator reports directly to the Manager of the Technology team within the Digital Services & Technology Office. The role may have supervisory responsibilities for junior team members or interns.

Technical Impact: The Systems Administrator plays a critical role in ensuring the performance, security, and reliability of the organization's database and infrastructure systems. The role involves collaborating with cross-functional teams to support business-critical applications and manage both on-premises and cloud environments.

Growth Opportunities:

• Technical Growth: The role offers opportunities for professional development and growth in Microsoft SQL Server and Azure Cloud administration. The ideal candidate will be proactive in staying up-to-date with the latest technologies and best practices.
• Leadership Growth: With experience and strong performance, the Systems Administrator may have opportunities to take on supervisory or management roles within the Technology team or other teams within the Digital Services & Technology Office.
• Cross-Functional Growth: The role involves collaboration with various teams, offering opportunities to gain exposure to different aspects of the organization's operations and projects.

📝 Enhancement Note: This role offers opportunities for professional development and growth in Microsoft SQL Server and Azure Cloud administration, as well as opportunities for leadership and cross-functional growth.

🌐 Work Environment

Office Type: The Digital Services & Technology Office operates in a modern, collaborative work environment, with a focus on open communication, knowledge sharing, and teamwork.

Office Location(s): The Digital Services & Technology Office is located at Ngee Ann Polytechnic, Clementi Campus, Singapore. The office is easily accessible by public transportation and offers on-site parking facilities.

Workspace Context:

• The office provides a collaborative workspace with ample opportunities for team interaction and cross-functional collaboration.
• The workspace is equipped with modern technology and tools to support the team's work, including high-speed internet access, multiple monitors, and testing devices.
• The office offers flexible working arrangements, with opportunities for remote work and flexible hours.

Work Schedule: The standard working hours for this role are 40 hours per week, with the possibility of flexible working hours and remote work options. The role may require occasional overtime or weekend work to support critical system maintenance or outages.

📝 Enhancement Note: The Digital Services & Technology Office operates in a modern, collaborative work environment, with a focus on open communication, knowledge sharing, and teamwork. The office provides a flexible workspace with modern technology and tools to support the team's work, and offers opportunities for remote work and flexible hours.

📄 Application & Technical Interview Process

Interview Process:

• Phone Screen: A brief phone or video call to assess the candidate's technical skills and cultural fit.
• Technical Assessment: A hands-on technical assessment to evaluate the candidate's SQL Server administration and Azure Cloud administration skills.
• Behavioral Interview: A structured interview to assess the candidate's problem-solving skills, communication, and teamwork abilities.
• Final Interview: A final interview with the hiring manager to discuss the candidate's fit for the role and the organization.

Portfolio Review Tips:

• Highlight specific examples of SQL Server administration tasks, such as installing and configuring SQL Server instances, managing backups, and optimizing performance.
• Showcase demonstrations of Azure Cloud administration tasks, such as managing hybrid cloud initiatives and automating cloud-based platforms.
• Provide case studies showcasing successful troubleshooting and problem-solving efforts in database and infrastructure systems.
• Include documentation of system configurations, procedures, and changes, highlighting attention to detail and organization.

Technical Challenge Preparation:

• Brush up on SQL Server administration and Azure Cloud administration skills, with a focus on performance optimization, backup and recovery operations, and security protocols.
• Familiarize yourself with the organization's IT infrastructure and systems, including any proprietary tools or platforms.
• Prepare for behavioral interview questions that assess your problem-solving skills, communication, and teamwork abilities.

ATS Keywords: [List of relevant keywords for System Administrator roles, including Microsoft SQL Server, Azure Cloud, Veritas NetBackup, Syllabus Plus, and related technologies and skills]

📝 Enhancement Note: The interview process for this role includes a phone screen, technical assessment, behavioral interview, and final interview. The ideal candidate will have strong SQL Server administration and Azure Cloud administration skills, as well as excellent problem-solving, communication, and teamwork abilities.

🛠 Technology Stack & Web Infrastructure

Database Technologies:

• Microsoft SQL Server
• Azure SQL Database

Cloud Technologies:

• Microsoft Azure
• Veritas NetBackup

Infrastructure Tools:

• Syllabus Plus (academic timetabling tool)

Monitoring Tools:

• Veritas NetBackup (backup and recovery, monitoring, and reporting)

Version Control:

• Git

📝 Enhancement Note: The Technology Stack for this role includes Microsoft SQL Server, Azure SQL Database, Microsoft Azure, Veritas NetBackup, Syllabus Plus, and Git. The ideal candidate will have experience with these technologies and tools, as well as a strong understanding of database administration, cloud administration, and infrastructure management.

👥 Team Culture & Values

Team Values:

• Customer Focus: The team is committed to delivering high-quality digital services and technology solutions that meet the needs of its customers, both internal and external.
• Innovation: The team encourages experimentation, continuous learning, and the adoption of new technologies and best practices to drive digital transformation and improve service delivery.
• Collaboration: The team fosters a culture of open communication, knowledge sharing, and teamwork, with a focus on cross-functional collaboration and collective problem-solving.
• Integrity: The team upholds the highest ethical standards, with a commitment to transparency, accountability, and professionalism in all its activities.

Collaboration Style:

• The team follows Agile methodologies for software development and project management, with a focus on iterative development, continuous improvement, and customer collaboration.
• The team uses tools such as Jira, Confluence, and Git for project management, collaboration, and version control.
• The team encourages open communication, knowledge sharing, and teamwork, with regular team meetings, workshops, and training sessions to foster a culture of continuous learning and improvement.

📝 Enhancement Note: The team values customer focus, innovation, collaboration, and integrity, with a commitment to delivering high-quality digital services and technology solutions that meet the needs of its customers. The team follows Agile methodologies for software development and project management, with a focus on iterative development, continuous improvement, and customer collaboration.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Performance Optimization: Identifying and addressing performance bottlenecks in SQL Server and Azure SQL Database environments, with a focus on query optimization, indexing, and resource management.
• High Availability & Disaster Recovery: Designing and implementing high availability solutions for SQL Server and Azure SQL Database environments, with a focus on minimizing downtime and ensuring data integrity and availability.
• Security & Compliance: Implementing and managing security protocols to safeguard data integrity and confidentiality, with a focus on compliance with relevant regulations and standards.
• Cloud Migration: Migrating on-premises SQL Server environments to Azure SQL Database, with a focus on minimizing downtime and ensuring data integrity and availability.

Learning & Development Opportunities:

• Technical Training: Attending workshops, conferences, and online courses to stay up-to-date with the latest technologies and best practices in SQL Server administration, Azure Cloud administration, and related fields.
• Mentorship: Seeking guidance and support from experienced team members and industry experts to develop technical skills and advance career growth.
• Project-Based Learning: Participating in projects that offer opportunities to gain exposure to new technologies, tools, and methodologies, and to develop leadership and teamwork skills.

📝 Enhancement Note: This role offers opportunities to address technical challenges in SQL Server and Azure SQL Database environments, with a focus on performance optimization, high availability, security, and cloud migration. The role also offers opportunities for technical training, mentorship, and project-based learning to support career growth and development.

💡 Interview Preparation

Technical Questions:

• SQL Server Administration: Questions related to installing, configuring, and maintaining SQL Server instances, managing backups, and optimizing performance.
• Azure Cloud Administration: Questions related to managing hybrid cloud initiatives, automating cloud-based platforms, and performance optimization for Azure SQL databases.
• Problem-Solving: Questions that assess the candidate's ability to identify root causes, fix, and document problems, and implement preventive measures.

Behavioral Questions:

• Customer Focus: Questions that assess the candidate's ability to understand and meet the needs of internal and external customers, with a focus on delivering high-quality digital services and technology solutions.
• Innovation: Questions that assess the candidate's ability to think creatively, experiment, and adopt new technologies and best practices to drive digital transformation and improve service delivery.
• Collaboration: Questions that assess the candidate's ability to work effectively in a team, with a focus on open communication, knowledge sharing, and collective problem-solving.

Portfolio Presentation Strategy:

• SQL Server Administration: Highlight specific examples of SQL Server administration tasks, such as installing and configuring SQL Server instances, managing backups, and optimizing performance.
• Azure Cloud Administration: Showcase demonstrations of Azure Cloud administration tasks, such as managing hybrid cloud initiatives and automating cloud-based platforms.
• Problem-Solving: Provide case studies showcasing successful troubleshooting and problem-solving efforts in database and infrastructure systems, with a focus on identifying root causes, fixing, and documenting problems, and implementing preventive measures.

📝 Enhancement Note: The interview process for this role includes technical and behavioral questions, as well as a portfolio presentation. The ideal candidate will have strong SQL Server administration and Azure Cloud administration skills, as well as excellent problem-solving, communication, and teamwork abilities.

📌 Application Steps

To apply for this Systems Administrator position:

1. Submit your application through the application link provided.
2. Prepare a portfolio that highlights your SQL Server administration and Azure Cloud administration skills, with a focus on performance optimization, backup and recovery operations, and security protocols.
3. Tailor your resume to emphasize your relevant experience and skills in SQL Server administration, Azure Cloud administration, and related fields.
4. Prepare for the phone screen, technical assessment, behavioral interview, and final interview by reviewing the job description, researching the organization, and practicing common interview questions and answers.
5. Research the organization's IT infrastructure and systems, including any proprietary tools or platforms, to demonstrate your understanding and fit for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.