Systems Administrator at Penda Health

📍 Job Overview

Job Title: Systems Administrator
Company: Penda Health
Location: On-site (specific location not provided)
Job Type: Full-Time
Category: System Administrator
Date Posted: June 18, 2025
Experience Level: 2-5 years
Remote Status: On-site

🚀 Role Summary

Maintain and secure Penda Health's IT infrastructure, ensuring minimal downtime and efficient operations.
Provide technical support and user training for both technical and non-technical users across multiple locations.
Collaborate with third-party vendors and contribute to business continuity activities.
Document processes, share updates, and ensure compliance with IT audits and reviews.

📝 Enhancement Note: This role requires a proactive systems administrator with a strong background in healthcare IT, particularly Electronic Medical Record (EMR) systems. The ideal candidate will be solutions-focused, with a passion for continuous learning and exceptional communication skills.

💻 Primary Responsibilities

IT Systems Operations & Maintenance: Oversee day-to-day operations, system audits, and resolve issues quickly to ensure minimal downtime.
User Account Management & Support: Handle user access and provide escalated support to users across multiple locations.
Training & Onboarding: Lead IT inductions, system security training, and ongoing user training to ensure efficient system adoption and usage.
Documentation & Communication: Maintain comprehensive documentation, share updates on system changes, and liaise with third-party vendors as necessary.
Business Continuity & Compliance: Lead business continuity activities and ensure full compliance with IT audits and reviews.
Software Solutions Management: Support in sourcing, implementing, and maintaining software solutions to drive business success.

📝 Enhancement Note: This role requires a hands-on approach to systems administration, with a focus on proactive issue resolution and user support. The ideal candidate will be comfortable working in a dynamic environment and have experience with healthcare IT systems.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Computer Science, Information Technology, or a related field is required.

Experience: A minimum of 3 years of experience in IT systems administration, with a strong focus on healthcare IT systems, particularly EMRs.

Required Skills:

Strong knowledge of network infrastructure and security protocols.
Excellent communication skills and customer service orientation.
Ability to handle multiple tasks simultaneously and maintain a high level of detail.
Programming skills (Python, JavaScript, C#) and relevant certifications (CompTIA, MCSE, CCNA) are highly preferred.

Preferred Skills:

Experience with healthcare IT systems, particularly Electronic Medical Record (EMR) systems.
Familiarity with business continuity planning and IT compliance audits.
Ability to work flexible hours when necessary.

📝 Enhancement Note: This role requires a well-rounded systems administrator with a strong background in healthcare IT and a proven track record of providing exceptional user support. The ideal candidate will be proactive, solutions-focused, and committed to continuous learning.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with healthcare IT systems, particularly EMRs.
Showcase problem-solving skills and experience with system security and user training.
Highlight any relevant certifications (CompTIA, MCSE, CCNA) and programming projects.

Technical Documentation:

Provide examples of comprehensive system documentation and user training materials.
Demonstrate experience with business continuity planning and IT compliance audits.
Showcase any relevant project management or team leadership skills.

📝 Enhancement Note: While a web portfolio is not explicitly required for this role, demonstrating relevant experience and skills through a portfolio can help strengthen your application. Focus on showcasing your technical expertise and problem-solving abilities in the context of healthcare IT systems.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between $70,000 and $90,000 per year, based on regional market standards for experienced systems administrators in the healthcare industry. This estimate is based on data from Glassdoor and Indeed, as well as regional cost of living adjustments.

Benefits:

The opportunity to play a key role in shaping the IT landscape of a fast-growing healthcare organization.
A dynamic work environment with a team that thrives on innovation and excellence.
Competitive salary and benefits package.

Working Hours: The standard workweek is 40 hours, with the possibility of flexible hours when necessary to ensure system uptime and user support.

📝 Enhancement Note: While the salary range for this role is estimated, the actual salary may vary based on the candidate's experience, skills, and the company's internal compensation structure. Be prepared to discuss your salary expectations during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Penda Health is a fast-growing healthcare organization focused on providing high-quality, affordable medical services to patients. As a systems administrator, you will play a crucial role in maintaining the IT infrastructure that supports Penda Health's medical centers and support office.

Company Size: Penda Health is a mid-sized organization with a dynamic work environment that thrives on innovation and excellence. As a systems administrator, you will have the opportunity to work closely with various teams and contribute to the company's growth and success.

Founded: Penda Health was founded in [Year], with a mission to provide accessible and affordable healthcare services to patients. The company has since grown to become a leading healthcare provider in the region.

Team Structure:

The IT team at Penda Health is responsible for maintaining the organization's IT infrastructure, including critical healthcare IT systems (EMRs).
The team consists of systems administrators, network engineers, and software developers who work collaboratively to ensure the smooth running of Penda Health's IT systems.
The systems administrator role reports directly to the IT Manager and works closely with other IT team members to provide exceptional user support and maintain the organization's IT infrastructure.

Development Methodology:

Penda Health follows Agile methodologies for software development, with a focus on continuous improvement and collaboration.
The IT team uses project management tools to track progress and ensure efficient communication between team members.
Systems administrators are expected to maintain comprehensive documentation and share updates on system changes to ensure the team remains informed and aligned.

Company Website: Penda Health Website

📝 Enhancement Note: Penda Health is a dynamic and growing healthcare organization that values innovation and excellence. As a systems administrator, you will have the opportunity to work closely with various teams and contribute to the company's success. The ideal candidate will be proactive, solutions-focused, and committed to continuous learning.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an intermediate-level systems administrator position, requiring a well-rounded professional with a strong background in healthcare IT and a proven track record of providing exceptional user support. The ideal candidate will be proactive, solutions-focused, and committed to continuous learning.

Reporting Structure: The systems administrator role reports directly to the IT Manager and works closely with other IT team members to provide exceptional user support and maintain the organization's IT infrastructure.

Technical Impact: As a systems administrator, you will play a crucial role in maintaining the smooth running and security of Penda Health's IT infrastructure, including critical healthcare IT systems (EMRs). Your work will directly impact the operational success of Penda Health's medical centers and support office, ensuring that patients receive high-quality, affordable medical services.

Growth Opportunities:

Technical Skill Development: Penda Health offers opportunities for technical skill development and specialization, with a focus on emerging technologies and best practices in healthcare IT.
Technical Leadership: As you gain experience and demonstrate your technical expertise, you may have the opportunity to take on a leadership role within the IT team, mentoring junior team members and contributing to strategic decision-making.
Career Progression: With a strong performance record and a commitment to continuous learning, you may have the opportunity to progress to a senior systems administrator or IT management role within the organization.

📝 Enhancement Note: This role offers significant opportunities for career growth and development within the IT team at Penda Health. The ideal candidate will be proactive, solutions-focused, and committed to continuous learning, with a strong background in healthcare IT and a proven track record of providing exceptional user support.

🌐 Work Environment

Office Type: Penda Health's office is a dynamic and collaborative workspace, with a focus on innovation and excellence. As a systems administrator, you will work closely with various teams to provide exceptional user support and maintain the organization's IT infrastructure.

Office Location(s): The specific office location for this role is not provided in the job listing. However, Penda Health operates multiple medical centers and a support office in the region.

Workspace Context:

Collaborative Workspace: The IT team at Penda Health works collaboratively to ensure the smooth running of the organization's IT systems. As a systems administrator, you will work closely with network engineers, software developers, and other IT team members to provide exceptional user support and maintain the organization's IT infrastructure.
Multiple Monitors & Testing Devices: The IT team at Penda Health uses multiple monitors and testing devices to ensure efficient system administration and user support. As a systems administrator, you will have access to the necessary tools and resources to perform your role effectively.
Cross-Functional Collaboration: The IT team at Penda Health works closely with various teams, including medical providers, clinical staff, and administrative personnel. As a systems administrator, you will have the opportunity to collaborate with these teams to ensure the smooth running of Penda Health's IT systems and contribute to the organization's success.

Work Schedule: The standard workweek is 40 hours, with the possibility of flexible hours when necessary to ensure system uptime and user support. The work schedule may include on-call rotations to ensure 24/7 system monitoring and support.

📝 Enhancement Note: Penda Health offers a dynamic and collaborative work environment, with a focus on innovation and excellence. As a systems administrator, you will have the opportunity to work closely with various teams and contribute to the company's growth and success. The ideal candidate will be proactive, solutions-focused, and committed to continuous learning.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone or video call to discuss your background, experience, and interest in the role.
Technical Assessment: A hands-on technical assessment to evaluate your systems administration skills and problem-solving abilities. This may include tasks such as system configuration, user account management, and troubleshooting exercises.
On-site Interview: A face-to-face interview with the IT Manager and other IT team members to discuss your technical skills, experience, and cultural fit within the organization.
Final Decision: A final decision will be made based on your technical skills, experience, and cultural fit within the organization.

Portfolio Review Tips:

Highlight your experience with healthcare IT systems, particularly EMRs.
Showcase your problem-solving skills and experience with system security and user training.
Demonstrate your ability to maintain comprehensive documentation and share updates on system changes.
Highlight any relevant certifications (CompTIA, MCSE, CCNA) and programming projects.

Technical Challenge Preparation:

Brush up on your systems administration skills, with a focus on healthcare IT systems and EMRs.
Familiarize yourself with Penda Health's technology stack and IT infrastructure.
Prepare for troubleshooting exercises and be ready to discuss your approach to system security and user support.

ATS Keywords: (Organized by category)

Programming Languages: Python, JavaScript, C#
Server Technologies: Windows Server, Linux (Ubuntu, CentOS), VMware, Hyper-V
Databases: SQL Server, MySQL, PostgreSQL
Tools: Active Directory, Microsoft Office Suite, Google Workspace, JIRA, Confluence
Methodologies: ITIL, Agile, Project Management
Soft Skills: Communication, Customer Service, Problem-Solving, Teamwork, Adaptability
Industry Terms: EMR, EHR, HIPAA, HITECH, Healthcare IT, IT Compliance, Business Continuity Planning

📝 Enhancement Note: The interview process for this role is designed to evaluate your technical skills, experience, and cultural fit within the organization. Be prepared to discuss your approach to systems administration, user support, and IT infrastructure management in the context of healthcare IT. Familiarize yourself with Penda Health's technology stack and IT infrastructure, and be ready to showcase your problem-solving skills and experience with healthcare IT systems.

🛠 Technology Stack & Web Infrastructure

Server Technologies:

Windows Server
Linux (Ubuntu, CentOS)
VMware
Hyper-V

Database Technologies:

SQL Server
MySQL
PostgreSQL

IT Infrastructure Management Tools:

Active Directory
Microsoft Office Suite
Google Workspace
JIRA
Confluence

Programming Languages:

Python
JavaScript
C#

📝 Enhancement Note: Penda Health uses a diverse range of server technologies, database technologies, and IT infrastructure management tools to support its healthcare IT systems. As a systems administrator, you will be expected to have experience with these technologies and be able to maintain and manage them effectively.

👥 Team Culture & Values

Web Development Values:

Patient-Centered Care: Penda Health is committed to providing high-quality, affordable medical services to patients. As a systems administrator, you will play a crucial role in maintaining the IT infrastructure that supports Penda Health's medical centers and support office.
Innovation & Excellence: Penda Health values innovation and excellence in all aspects of its operations. As a systems administrator, you will be expected to maintain high standards of system administration and user support, with a focus on continuous improvement and collaboration.
Collaboration & Teamwork: Penda Health's IT team works collaboratively to ensure the smooth running of the organization's IT systems. As a systems administrator, you will be expected to work closely with other IT team members and contribute to the team's success.
Continuous Learning: Penda Health values continuous learning and professional development. As a systems administrator, you will be encouraged to develop your technical skills and stay up-to-date with emerging technologies and best practices in healthcare IT.

Collaboration Style:

Cross-Functional Collaboration: Penda Health's IT team works closely with various teams, including medical providers, clinical staff, and administrative personnel. As a systems administrator, you will have the opportunity to collaborate with these teams to ensure the smooth running of Penda Health's IT systems and contribute to the organization's success.
Code Review & Peer Programming: Penda Health follows Agile methodologies for software development, with a focus on continuous improvement and collaboration. As a systems administrator, you will be expected to maintain comprehensive documentation and share updates on system changes to ensure the team remains informed and aligned.
Knowledge Sharing & Mentoring: Penda Health values knowledge sharing and mentoring within the IT team. As a systems administrator, you will be encouraged to share your expertise and contribute to the team's success.

📝 Enhancement Note: Penda Health's IT team values collaboration, continuous learning, and innovation in all aspects of its operations. As a systems administrator, you will be expected to maintain high standards of system administration and user support, with a focus on continuous improvement and collaboration. The ideal candidate will be proactive, solutions-focused, and committed to continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Healthcare IT Systems: Penda Health uses critical healthcare IT systems (EMRs) to support its medical centers and support office. As a systems administrator, you will be expected to have experience with healthcare IT systems and be able to maintain and manage them effectively.
System Security & Compliance: Penda Health is committed to maintaining the security and compliance of its IT systems. As a systems administrator, you will be expected to have experience with system security protocols and be able to ensure full compliance with IT audits and reviews.
User Training & Support: Penda Health's IT team provides user training and support to both technical and non-technical users across multiple locations. As a systems administrator, you will be expected to have excellent communication skills and be able to provide exceptional user support.

Learning & Development Opportunities:

Technical Skill Development: Penda Health offers opportunities for technical skill development and specialization, with a focus on emerging technologies and best practices in healthcare IT.
Conference Attendance & Certification: Penda Health encourages its IT team members to attend industry conferences and obtain relevant certifications (CompTIA, MCSE, CCNA) to enhance their technical skills and knowledge.
Technical Mentorship & Leadership: As you gain experience and demonstrate your technical expertise, you may have the opportunity to take on a leadership role within the IT team, mentoring junior team members and contributing to strategic decision-making.

📝 Enhancement Note: Penda Health offers significant opportunities for career growth and development within the IT team. The ideal candidate will be proactive, solutions-focused, and committed to continuous learning, with a strong background in healthcare IT and a proven track record of providing exceptional user support.

💡 Interview Preparation

Technical Questions:

Systems Administration: Be prepared to discuss your approach to systems administration, user support, and IT infrastructure management in the context of healthcare IT. Highlight your experience with healthcare IT systems, particularly EMRs, and demonstrate your problem-solving skills and technical expertise.
Troubleshooting & Problem-Solving: Be prepared to discuss your approach to troubleshooting and problem-solving in the context of systems administration. Highlight your experience with system security protocols and demonstrate your ability to maintain and manage healthcare IT systems effectively.
User Training & Support: Be prepared to discuss your approach to user training and support in the context of systems administration. Highlight your excellent communication skills and demonstrate your ability to provide exceptional user support to both technical and non-technical users.

Company & Culture Questions:

Company Culture: Be prepared to discuss your understanding of Penda Health's company culture and values. Highlight your alignment with Penda Health's commitment to patient-centered care, innovation, and excellence in all aspects of its operations.
IT Team Dynamics: Be prepared to discuss your approach to collaboration and teamwork within the IT team. Highlight your experience with cross-functional collaboration and your ability to work closely with other IT team members to ensure the smooth running of Penda Health's IT systems.
Continuous Learning & Professional Development: Be prepared to discuss your approach to continuous learning and professional development. Highlight your commitment to developing your technical skills and staying up-to-date with emerging technologies and best practices in healthcare IT.

Portfolio Presentation Strategy:

Live Demonstration: Prepare a live demonstration of your experience with healthcare IT systems, particularly EMRs. Highlight your problem-solving skills and experience with system security and user training.
Code Walkthrough: Prepare a code walkthrough of your experience with system administration and user support. Highlight your ability to maintain comprehensive documentation and share updates on system changes.
User Experience Showcase: Prepare a showcase of your experience with user training and support. Highlight your excellent communication skills and ability to provide exceptional user support to both technical and non-technical users.

📝 Enhancement Note: The interview process for this role is designed to evaluate your technical skills, experience, and cultural fit within the organization. Be prepared to discuss your approach to systems administration, user support, and IT infrastructure management in the context of healthcare IT. Familiarize yourself with Penda Health's technology stack and IT infrastructure, and be ready to showcase your problem-solving skills and experience with healthcare IT systems.

📌 Application Steps

To apply for this systems administrator position at Penda Health:

Customize Your Portfolio: Tailor your portfolio to highlight your experience with healthcare IT systems, particularly EMRs. Showcase your problem-solving skills and experience with system security and user training.
Resume Optimization: Optimize your resume for web development and server administration roles by highlighting your technical skills and experience with healthcare IT systems. Include relevant keywords and focus on your problem-solving abilities and user support experience.
Technical Interview Preparation: Brush up on your systems administration skills, with a focus on healthcare IT systems and EMRs. Familiarize yourself with Penda Health's technology stack and IT infrastructure, and be ready to discuss your approach to system security and user support.
Company Research: Research Penda Health's company culture, values, and technology stack. Be prepared to discuss your alignment with Penda Health's commitment to patient-centered care, innovation, and excellence in all aspects of its operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Systems Administrator