Systems Administrator 

Leidos
Full_time•Australia

📍 Job Overview

  • Job Title: Systems Administrator
  • Company: Leidos
  • Location: Canberra, Australian Capital Territory, Australia
  • Job Type: Full-Time
  • Category: System Administrator
  • Date Posted: 2025-06-18
  • Experience Level: Mid-Senior level (2-5 years)
  • Remote Status: On-site

🚀 Role Summary

  • Leidos Australia delivers IT and airborne solutions, protecting and advancing the Australian way of life.
  • This role supports and maintains a large enterprise environment, spanning multiple locations, within a high-performance team.
  • The ideal candidate will have an NV1 Security Clearance and experience working with a wide range of technologies.

📝 Enhancement Note: This role requires the successful applicant to be an Australian Citizen and hold a NV-1 level security clearance.

💻 Primary Responsibilities

  • System and Software Management: Install, configure, upgrade, and maintain computer systems, operating systems, services, and standard company software using customised in-house toolsets; deploy solutions in line with organisational standards and project requirements.
  • User Support and Troubleshooting: Provide deskside support for various applications, Citrix environments, printing, and LRS issues; assist with data backup and recovery; carry out troubleshooting and fault remediation activities.
  • Account and Directory Services: Create and maintain various Active Directory (AD) account types, ensuring proper access and user management.
  • Process and Documentation Management: Create, update, and amend process documentation, Standard Operating Procedures (SOPs), and knowledge base articles to support IT operations and end-user guidance.
  • Stakeholder Engagement: Interact with users and key business stakeholders, providing subject matter expertise and resolving technical issues and user requests.

🎓 Skills & Qualifications

Education: Relevant IT degree or equivalent experience in a similar role.

Experience: Proven experience as a Systems Administrator or similar role, with a strong background in Microsoft technologies and systems management tools.

Required Skills:

  • Technical Proficiency: Demonstrated high-level skill with Microsoft technologies including Windows 10, Office, Teams, Skype for Business, desktop and laptop hardware (HP, Dell), Cisco phones, and iOS mobility solutions.
  • Infrastructure and Systems Expertise: Strong knowledge of Windows Server, Exchange, Office 365 (O365), Active Directory, DNS, Group Policy, and LRS systems.
  • Scripting and Automation: Proficient in PowerShell scripting for automation and system management tasks.
  • Systems Management Tools: Experience with Microsoft Endpoint Configuration Manager (MECM) and Ivanti for device and software management.
  • ITIL and Best Practice Frameworks: Solid understanding of ITIL processes and their application within IT service management.

Preferred Skills:

  • Experience working in a high-performance, leveraged team.
  • Knowledge of customised in-house toolsets.
  • Familiarity with PC migration projects.

📝 Enhancement Note: While not explicitly stated, familiarity with ITIL processes and a solid understanding of IT service management best practices are highly desirable for this role.

📊 Web Portfolio & Project Requirements

  • Portfolio Essentials: Demonstrate your technical proficiency with Microsoft technologies through live examples and case studies showcasing your system management, user support, and troubleshooting skills.
  • Technical Documentation: Prepare process documentation, Standard Operating Procedures (SOPs), and knowledge base articles highlighting your ability to create and maintain clear, concise, and actionable technical guidance.

💵 Compensation & Benefits

Salary Range: The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Benefits:

  • Health and Wellness Programs
  • Income Protection
  • Paid Leave
  • Retirement

Working Hours: Full-time position with standard business hours, Monday to Friday, 9:00 AM to 5:00 PM. Occasional overtime may be required to meet project deadlines or address maintenance issues.

🎯 Team & Company Context

🏢 Company Culture

Industry: Leidos operates in the defense, intelligence, civil, and health markets, providing innovative solutions and services in Australia and globally.

Company Size: Leidos Australia employs over 2,000 local experts, backed by a global network of partners.

Founded: Leidos was founded in 1969 and has been operating in Australia since 2009.

Team Structure: The Systems Administrator role will be part of a high-performance, leveraged team working across a wide range of technologies. The team is expected to collaborate and support each other to deliver exceptional results.

Development Methodology: Leidos follows ITIL processes and best practices for IT service management, ensuring consistent and high-quality service delivery.

Company Website: Leidos Australia

📝 Enhancement Note: Leidos is committed to creating a truly inclusive workplace, welcoming and encouraging applications from diverse backgrounds, including Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

📈 Career & Growth Analysis

Systems Administrator Career Level: This role is at the mid-senior level, with responsibilities including system management, user support, and stakeholder engagement. The ideal candidate will have 2-5 years of relevant experience.

Reporting Structure: This role reports directly to the IT Manager or a similar position within the organization.

Technical Impact: The Systems Administrator will play a crucial role in maintaining and enhancing the enterprise environment, ensuring optimal performance and user satisfaction.

Growth Opportunities:

  • Technical Skill Development: Leidos offers opportunities for continuous learning and skill development, with a focus on emerging technologies and industry best practices.
  • Technical Leadership: With experience and proven performance, there may be opportunities to move into technical leadership roles, mentoring junior team members and driving architectural decisions.
  • Career Progression: Leidos provides opportunities for career progression within the organization, with potential paths into senior IT roles, management, or specialized technical positions.

📝 Enhancement Note: Leidos' five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities, and Pride+) provide opportunities for team members to connect and collaborate on shared interests, supporting a diverse and inclusive work environment.

🌐 Work Environment

Office Type: Leidos operates a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): The primary office location for this role is in Canberra, Australian Capital Territory, Australia. However, the role may involve working across multiple locations as required.

Workspace Context:

  • Collaborative Workspace: The office features open-plan workspaces, encouraging collaboration and knowledge sharing among team members.
  • Specialized Equipment: Leidos provides specialized equipment, including multiple monitors and testing devices, to support the development and maintenance of enterprise environments.
  • Cross-Functional Interaction: Systems Administrators will interact with various teams, including developers, designers, and stakeholders, to ensure optimal system performance and user experience.

Work Schedule: Standard business hours, Monday to Friday, with occasional overtime as required. Leidos offers flexible working arrangements, including remote work options, depending on the role and business needs.

📝 Enhancement Note: Leidos is committed to creating a family-friendly workplace, understanding the unique roles and responsibilities of its team members within their families. The organization actively supports work-life balance and offers flexible working arrangements where possible.

📄 Application & Technical Interview Process

Interview Process:

  1. Virtual/Face-to-Face Interview: Initial screening to assess technical skills, experience, and cultural fit.
  2. Background Checks: Successful candidates will undergo background checks, including verification of their NV1 Security Clearance.

Portfolio Review Tips:

  • Highlight your experience with Microsoft technologies, system management, and user support.
  • Include live examples and case studies demonstrating your technical proficiency and problem-solving skills.
  • Showcase your ability to create and maintain clear, concise, and actionable technical documentation.

Technical Challenge Preparation:

  • Brush up on your Microsoft technologies skills, focusing on Windows Server, Exchange, Office 365, Active Directory, DNS, Group Policy, and LRS systems.
  • Familiarize yourself with PowerShell scripting and systems management tools, such as Microsoft Endpoint Configuration Manager (MECM) and Ivanti.
  • Review ITIL processes and best practices for IT service management.

ATS Keywords: (Organized by category)

  • Programming Languages: PowerShell
  • Web Frameworks: N/A
  • Server Technologies: Windows Server, Exchange, Office 365, Active Directory, DNS, Group Policy, LRS
  • Databases: N/A
  • Tools: Microsoft Endpoint Configuration Manager (MECM), Ivanti, ITIL
  • Methodologies: ITIL, Agile
  • Soft Skills: User support, troubleshooting, stakeholder engagement, process management, documentation
  • Industry Terms: Systems Administrator, IT Service Management, Enterprise Environment, Security Clearance

📝 Enhancement Note: Leidos' recruitment process is designed to be accessible to all candidates. If you require additional support during your application or throughout the recruitment process, please contact the Careers team at [email protected].

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A

Backend & Server Technologies:

  • Windows Server
  • Exchange
  • Office 365 (O365)
  • Active Directory
  • DNS
  • Group Policy
  • LRS

Development & DevOps Tools:

  • PowerShell
  • Microsoft Endpoint Configuration Manager (MECM)
  • Ivanti
  • ITIL

📝 Enhancement Note: While not explicitly stated, familiarity with cloud-based technologies, such as Azure or AWS, may be beneficial for this role, as Leidos operates in a hybrid cloud environment.

👥 Team Culture & Values

Systems Administrator Values:

  • Technical Excellence: Leidos values technical proficiency and a commitment to continuous learning and improvement.
  • User-Centric Approach: The organization prioritizes user experience and aims to deliver exceptional service to its clients.
  • Collaboration: Leidos fosters a collaborative work environment, encouraging team members to support and learn from one another.
  • Innovation: Leidos encourages its team members to think creatively and drive innovation in their respective fields.

Collaboration Style:

  • Cross-Functional Integration: Systems Administrators will work closely with various teams, including developers, designers, and stakeholders, to ensure optimal system performance and user experience.
  • Code Review Culture: Leidos encourages knowledge sharing and peer-to-peer learning through code reviews and technical mentoring.
  • Continuous Learning: The organization supports continuous learning and professional development, with a focus on emerging technologies and industry best practices.

📝 Enhancement Note: Leidos is committed to creating a diverse and inclusive work environment, welcoming and encouraging applications from candidates of all backgrounds. The organization's five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities, and Pride+) support a culture of inclusion and belonging.

⚡ Challenges & Growth Opportunities

Technical Challenges:

  • System Management: Maintaining and optimizing a large enterprise environment, spanning multiple locations, presents unique challenges in terms of scalability, performance, and security.
  • User Support: Providing user support and troubleshooting across a diverse range of applications, Citrix environments, printing, and LRS issues requires strong technical problem-solving skills and a user-centric approach.
  • Stakeholder Engagement: Interacting with users and key business stakeholders requires effective communication, active listening, and a deep understanding of both technical and business requirements.

Learning & Development Opportunities:

  • Technical Skill Advancement: Leidos offers opportunities for continuous learning and skill development, with a focus on emerging technologies and industry best practices.
  • Conference Attendance, Certification, and Community Involvement: Leidos supports team members in attending industry conferences, obtaining relevant certifications, and engaging with professional communities to enhance their skills and knowledge.
  • Technical Mentorship, Leadership Development, and Architecture Decision-Making: With experience and proven performance, there may be opportunities to move into technical leadership roles, mentoring junior team members and driving architectural decisions.

📝 Enhancement Note: Leidos' commitment to creating a family-friendly workplace extends to its approach to learning and development, offering flexible and supportive arrangements to help team members balance their professional and personal lives.

💡 Interview Preparation

Technical Questions:

  • Microsoft Technologies: Be prepared to discuss your experience with Microsoft technologies, including Windows Server, Exchange, Office 365, Active Directory, DNS, Group Policy, and LRS systems.
  • PowerShell Scripting: Demonstrate your proficiency in PowerShell scripting for automation and system management tasks.
  • ITIL Processes: Showcase your understanding of ITIL processes and their application within IT service management.

Company & Culture Questions:

  • Leidos Culture: Research Leidos' company culture, values, and commitment to diversity and inclusion. Be prepared to discuss how your personal values align with the organization's.
  • IT Service Management: Demonstrate your understanding of IT service management best practices and how you have applied them in previous roles.
  • User Experience Impact: Explain how you have measured and optimized user experience in your previous roles, and how you would approach this at Leidos.

Portfolio Presentation Strategy:

  • Live Demonstration: Prepare a live demonstration of your technical skills, showcasing your ability to manage and maintain computer systems, provide user support, and troubleshoot technical issues.
  • Case Studies: Develop case studies highlighting your experience with system management, user support, and stakeholder engagement, focusing on the outcomes and impact of your work.
  • Technical Documentation: Prepare clear, concise, and actionable technical documentation, demonstrating your ability to create and maintain process documentation, Standard Operating Procedures (SOPs), and knowledge base articles.

📝 Enhancement Note: Leidos' interview process is designed to be accessible to all candidates. If you require additional support during your application or throughout the recruitment process, please contact the Careers team at [email protected].

📌 Application Steps

To apply for this Systems Administrator position:

  1. Submit Your Application: Follow the links or apply via Leidos' Careers page.
  2. Prepare Your Portfolio: Highlight your experience with Microsoft technologies, system management, user support, and troubleshooting. Include live examples and case studies demonstrating your technical proficiency and problem-solving skills.
  3. Optimize Your Resume: Tailor your resume to the role, emphasizing your relevant skills and experience with Microsoft technologies, system management, user support, and stakeholder engagement.
  4. Research Leidos: Familiarize yourself with Leidos' company culture, values, and commitment to diversity and inclusion. Understand the organization's approach to IT service management and user experience.
  5. Prepare for Technical Challenges: Brush up on your Microsoft technologies skills, focusing on Windows Server, Exchange, Office 365, Active Directory, DNS, Group Policy, and LRS systems. Review ITIL processes and best practices for IT service management.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions about Systems Administrator roles. All details should be verified directly with Leidos before making application decisions.

Application Requirements

Candidates should have technical proficiency with Microsoft technologies and strong knowledge of systems management tools. Experience with scripting and ITIL processes is also required.