Systems Administrator

📍 Job Overview

• Job Title: Systems Administrator
• Company: KION Group
• Location: Stockport, United Kingdom
• Job Type: On-site, Full-time
• Category: Server Administration, Infrastructure
• Date Posted: June 11, 2025
• Experience Level: 2-5 years

🚀 Role Summary

• 📝 Enhancement Note: This role focuses on infrastructure management, customer support, and project work within a global software company, offering opportunities for career development and international travel.

• Maintain and support virtualization technologies and infrastructure managed services customer base.

• Work in a mixed operating system environment, with experience in full lifecycle deployment projects.

• Monitor and optimize server performance, ensuring customer service uptime and security.

• Collaborate with cross-functional teams to resolve support issues and promote knowledge sharing.

💻 Primary Responsibilities

• 📝 Enhancement Note: This role involves a mix of proactive and reactive tasks, requiring strong troubleshooting skills and customer focus.

• Customer Support:

  • Provide day-to-day support to Dematic customers, resolving issues that arise via email and telephone.
  • Monitor generated alerts and ensure prompt resolution of support cases.

• Infrastructure Management:

  • Design, tender, procurement, and delivery phases of new projects.
  • Install, configure, and enhance infrastructure for new and existing customer deployments.
  • Monitor server performance, review performance logs, and analyze trends to detect irregular behavior.
  • Manage monitoring solutions, ensuring servers are backed up, and security measures are in place.
  • Apply vulnerability patches proactively and reactively to managed sites.

• Collaboration:

  • Work proactively with cross-functional teams to ensure prompt resolution of support issues.
  • Provide support to colleagues through knowledge sharing and promoting knowledge-sharing initiatives.

🎓 Skills & Qualifications

Education: Bachelor's degree in a technical discipline or equivalent experience.

Experience: Minimum of 3 years' experience working with Linux as a Systems Administrator/Engineer/DevOps engineer.

Required Skills:

• Terraform
• AWS/Azure/GCP
• Containerisation technologies (Kubernetes, Docker)
• Nagios
• Grafana/Prometheus
• Configuration automation (Ansible)
• Linux (preferably Redhat/Centos)
• Vmware
• Network skills (Firewalls & Switches)
• Driving license

Preferred Skills:

• Windows Server Knowledge
• ITIL processes (certification is a plus)

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: While a portfolio is not explicitly mentioned, demonstrating relevant projects and case studies showcasing infrastructure management, server configuration, and customer support would be beneficial.

• Project Essentials:

  • Infrastructure deployment projects, including architecture sizing through to deployment and ongoing support.
  • Server configuration and management, demonstrating performance optimization and security measures.
  • Customer support case studies, highlighting issue resolution and user experience improvements.

• Technical Documentation:

  • Code quality, commenting, and documentation standards for infrastructure management tasks.
  • Version control, deployment processes, and server configuration management.
  • Testing methodologies, performance metrics, and optimization techniques for server infrastructure.

💵 Compensation & Benefits

Salary Range: Competitive salary (region-specific details not provided, but research suggests £35,000 - £50,000 per annum for a mid-level Systems Administrator in Stockport, UK)

Benefits:

• Competitive salary
• Incentive schemes
• Group personal pension plan with generous company contributions
• Holidays (25 days plus bank holidays)
• Private health scheme (non-contributory for employees)
• Opportunity for international travel
• Life assurance
• Working at newly refurbished Manchester campus which includes a gym

Working Hours: 40 hours per week, with out-of-hours work and an on-call roster.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software development and supply chain solutions, with a focus on innovative software-led solutions across various industries.

Company Size: Medium to large (11,000+ employees globally)

Founded: Dematic Software is a software development group within the global organization of Dematic, which was founded in 1977.

Team Structure:

• Infrastructure Managed Services Team, responsible for Dematic Software's Infrastructure Managed Services customer base.
• Cross-functional collaboration with other teams across Dematic to ensure prompt resolution of support issues.

Development Methodology:

• Agile methodologies, with a focus on customer satisfaction and continuous improvement.
• Infrastructure as Code (IaC) practices using Terraform.
• Configuration automation with Ansible.

Company Website: https://www.dematic.com/en-us/

📝 Enhancement Note: Dematic Software is part of the KION Group, a global leader in industrial trucks and supply chain solutions, with a strong focus on innovation and customer satisfaction.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-level, with opportunities for career progression into technical leadership positions, such as Senior Systems Administrator or Technical Lead.

Reporting Structure: This role reports to the Infrastructure Managed Services Team Lead and works closely with cross-functional teams to resolve support issues and promote knowledge sharing.

Technical Impact: This role has a significant impact on customer satisfaction, server performance, and infrastructure security, contributing to the overall success of Dematic's software-led solutions.

Growth Opportunities:

• Technical skill development and specialization in emerging infrastructure technologies.
• International travel opportunities for global projects and customer support.
• Technical leadership and architecture decision-making roles with increased experience and expertise.

🌐 Work Environment

Office Type: On-site, with a newly refurbished Manchester campus that includes a gym.

Office Location(s): Stockport, United Kingdom

Workspace Context:

• Collaborative web development environment, with a focus on customer satisfaction and technical problem-solving.
• Access to relevant development tools, multiple monitors, and testing devices.
• Cross-functional collaboration opportunities with other teams across Dematic.

Work Schedule: Office hours, with out-of-hours work and an on-call roster for customer support and maintenance.

📝 Enhancement Note: While the work environment is on-site, the role may require travel to visit customer sites and participate in global projects.

📄 Application & Technical Interview Process

Interview Process:

1. Technical Assessment: Demonstrate proficiency in infrastructure management, server configuration, and customer support tasks through hands-on exercises and case studies.
2. Behavioral Questions: Discuss problem-solving skills, customer focus, and teamwork through situational and behavioral questions.
3. Team Fit Assessment: Collaborate with team members to resolve hypothetical support issues and showcase communication skills.
4. Final Evaluation: Assess cultural fit, communication skills, and overall suitability for the role based on the interview process.

Portfolio Review Tips:

• Highlight relevant infrastructure management projects, server configuration tasks, and customer support case studies.
• Demonstrate proficiency in cloud technologies (AWS, Azure, GCP) and infrastructure management tools (Terraform, Ansible, Nagios, Grafana, Prometheus).
• Showcase strong problem-solving skills, customer focus, and attention to detail in maintaining and optimizing server performance.

Technical Challenge Preparation:

• Brush up on Linux (preferably Redhat/Centos) and network skills (Firewalls & Switches).
• Familiarize yourself with infrastructure management tools and cloud technologies mentioned in the job description.
• Practice problem-solving and customer support scenarios to demonstrate strong troubleshooting skills and communication abilities.

ATS Keywords: (Organized by category)

• Programming Languages: Bash, Python, PowerShell
• Web Frameworks: N/A
• Server Technologies: Linux (Redhat/Centos), Vmware, Windows Server
• Databases: N/A
• Tools: Terraform, AWS, Azure, GCP, Kubernetes, Docker, Nagios, Grafana, Prometheus, Ansible
• Methodologies: ITIL, Agile, Infrastructure as Code (IaC)
• Soft Skills: Problem-solving, Customer Focus, Teamwork, Communication, Adaptability
• Industry Terms: Infrastructure Management, Server Administration, Customer Support, Cloud Technologies, Virtualization, ITIL, Agile

📝 Enhancement Note: Tailor your resume and interview preparation to highlight relevant ATS keywords and demonstrate your proficiency in the required skills and technologies.

🛠 Technology Stack & Web Infrastructure

Server Technologies:

• Linux (preferably Redhat/Centos)
• Vmware
• Windows Server (knowledge is a plus)

Infrastructure Tools:

• Terraform
• AWS/Azure/GCP
• Containerisation technologies (Kubernetes, Docker)
• Nagios
• Grafana/Prometheus
• Configuration automation (Ansible)

Networking Tools:

• Firewalls & Switches

📝 Enhancement Note: Familiarize yourself with the mentioned technologies and tools, as they are essential for the role and will be a significant part of the interview process.

👥 Team Culture & Values

Web Development Values:

• Customer Focus: Prioritize customer satisfaction and ensure prompt resolution of support issues.
• Technical Excellence: Maintain high standards in infrastructure management and server configuration.
• Collaboration: Work proactively with cross-functional teams to ensure prompt resolution of support issues and promote knowledge sharing.
• Innovation: Stay up-to-date with emerging infrastructure technologies and best practices.

Collaboration Style:

• Cross-functional integration between infrastructure management, software development, and other teams across Dematic.
• Code review culture and peer programming practices for infrastructure management tasks.
• Knowledge sharing, technical mentoring, and continuous learning opportunities.

📝 Enhancement Note: Demonstrate a strong customer focus, technical proficiency, and collaborative mindset throughout the interview process to showcase your fit with Dematic's team culture and values.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Infrastructure deployment projects, including architecture sizing through to deployment and ongoing support.
• Server configuration and management, ensuring performance optimization and security measures.
• Customer support case studies, highlighting issue resolution and user experience improvements.
• Emerging infrastructure technologies and best practices.

Learning & Development Opportunities:

• Technical skill advancement and specialization in emerging infrastructure technologies.
• Conference attendance, certification, and community involvement in infrastructure management and customer support.
• Technical mentorship, leadership development, and architecture decision-making opportunities.

📝 Enhancement Note: Proactively seek learning and development opportunities to expand your skill set and advance your career in infrastructure management and customer support.

💡 Interview Preparation

Technical Questions:

1. Infrastructure Management: Describe your experience with infrastructure deployment projects, server configuration, and performance optimization. Provide specific examples and best practices.
2. Customer Support: Discuss your approach to customer support, highlighting problem-solving skills, communication abilities, and customer focus. Share specific case studies and success stories.
3. Teamwork: Explain how you have collaborated with cross-functional teams to resolve support issues and promote knowledge sharing. Provide specific examples and outcomes.

Company & Culture Questions:

1. Company Culture: How do you align with Dematic's customer focus, technical excellence, and collaborative mindset? Provide specific examples and experiences.
2. Agile Methodologies: Describe your experience with Agile methodologies and Infrastructure as Code (IaC) practices. Explain how you have applied these methodologies in previous roles.
3. Customer Impact: How have you measured and improved customer satisfaction in your previous roles? Provide specific metrics and strategies.

Portfolio Presentation Strategy:

1. Project Walkthrough: Present relevant infrastructure management projects, server configuration tasks, and customer support case studies, highlighting your problem-solving skills, technical proficiency, and customer focus.
2. Technical Deep Dive: Demonstrate your understanding of the underlying technologies and best practices, showcasing your ability to optimize server performance and maintain high standards in infrastructure management.
3. Customer Impact: Explain how your portfolio projects have improved customer satisfaction and user experience, emphasizing your customer focus and communication abilities.

📝 Enhancement Note: Tailor your interview preparation and portfolio presentation strategy to highlight your relevant skills, experiences, and alignment with Dematic's team culture and values.

📌 Application Steps

To apply for this Systems Administrator position:

1. Submit your application through the application link provided.
2. Customize your resume to highlight relevant infrastructure management projects, server configuration tasks, and customer support case studies.
3. Prepare for the technical assessment by brushing up on your Linux, network, and infrastructure management skills.
4. Research Dematic's company culture, values, and customer focus to demonstrate your alignment with their team and mission.
5. Practice problem-solving and customer support scenarios to showcase your strong troubleshooting skills and communication abilities.

> ⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.