Systems Administrator

Adtalem Global Education
Full_time$43k-77k/year (USD)Lisle, United States

📍 Job Overview

  • Job Title: Systems Administrator
  • Company: Adtalem Global Education
  • Location: Lisle, Illinois, United States
  • Job Type: Full-time, Hybrid (4 office days per week)
  • Category: Server Administration, IT Infrastructure
  • Date Posted: August 1, 2025
  • Experience Level: 2-5 years
  • Remote Status: On-site with hybrid flexibility

🚀 Role Summary

  • Manage and coordinate enterprise systems for multiple Adtalem Global Education brands
  • Collaborate with business teams to understand processes and translate them into application workflows
  • Provide training and support to various personnel, faculty, students, and help desk personnel
  • Troubleshoot and resolve customer issues related to application use, design, and configuration
  • Ensure accurate account creation and timely system administration for multiple brands
  • Work with the helpdesk to set up email redirects and integrate new products into existing structures
  • Maintain interface documentation and perform related duties as assigned

📝 Enhancement Note: This role requires a strong understanding of system administration, business analysis, and customer support. Familiarity with multiple brands and their unique processes is crucial for success in this position.

💻 Primary Responsibilities

  • System Coordination & Administration: Manage and coordinate all aspects of Adtalem's enterprise systems, ensuring all system administration activities are completed accurately and efficiently.
  • Business Process Analysis: Work closely with business teams to understand business processes and translate them into application workflows, ensuring that all accounts are created accurately and within a timely manner.
  • Training & Support: Generate and provide training and training documentation as needed for multiple personnel, faculty, students, and help desk personnel, managing multiple customer issues simultaneously.
  • Troubleshooting & Resolution: Research, diagnose, troubleshoot, and identify solutions to resolve customer issues related to application use, design, and configuration, ensuring all system configuration and administration are completed for multiple Adtalem Global Education brands.
  • Data Management & Reporting: Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives, assist the business with case audits, and maintain interface documentation.
  • Incident Monitoring & Reporting: Monitor and report on system incidents, ensuring all system administration activities are completed for multiple Adtalem Global Education brands.
  • Product Integration: Integrate new products (schools), categories, statuses, custom fields, standard responses, etc., into existing structures, maintaining interface documentation and performing related duties as assigned.

📝 Enhancement Note: This role involves a wide range of responsibilities, requiring a versatile skill set and the ability to adapt to various business processes and technologies.

🎓 Skills & Qualifications

Education: Bachelor's Degree in MIS, Computer Science, Information Technology, or a related field

Experience: 2+ years of IT System Administration experience, with a focus on enterprise systems and customer support

Required Skills:

  • Excellent oral and written communication skills
  • Ability to work in a team environment with multiple organizations
  • Knowledge of Microsoft Windows and Office products
  • Working knowledge of web-based technologies
  • Ability to work independently in a fast-paced environment
  • Experience gathering business requirements
  • Familiarity with database queries and software automation scripts

Preferred Skills:

  • Experience with multiple brands and their unique processes
  • Familiarity with system administration tools and best practices
  • Knowledge of application testing and quality assurance processes
  • Experience with customer support and helpdesk procedures

📝 Enhancement Note: While not explicitly stated, experience with enterprise-level systems and a strong understanding of business processes would be highly beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • Demonstrate experience with enterprise systems and customer support, highlighting projects that showcase your ability to manage and coordinate complex systems.
  • Include examples of training materials and documentation you have created to support various personnel, faculty, students, and help desk personnel.
  • Showcase your troubleshooting and problem-solving skills with case studies that detail how you identified, diagnosed, and resolved customer issues related to application use, design, and configuration.
  • Highlight your data management and reporting skills with examples of database queries, software automation scripts, and testing applications you have developed to fulfill business objectives.

Technical Documentation:

  • Provide examples of interface documentation and system administration guides you have created to support multiple Adtalem Global Education brands.
  • Include case studies that demonstrate your ability to assist the business with case audits and maintain accurate system configuration and administration.
  • Showcase your incident monitoring and reporting skills with examples of system incidents you have tracked and resolved, ensuring all system administration activities were completed accurately and efficiently.

📝 Enhancement Note: While a web development portfolio is not explicitly required for this role, including relevant projects that demonstrate your technical skills and problem-solving abilities can help strengthen your application.

💵 Compensation & Benefits

Salary Range: $42,661.58 - $77,317.19 annually (based on job-related factors such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility)

Benefits:

  • Health, dental, vision, life, and disability insurance
  • 401k Retirement Program with 6% employer match
  • Participation in Adtalem's Flexible Time Off (FTO) Policy
  • 12 Paid Holidays

Working Hours: Full-time, with a hybrid schedule consisting of four in-office days per week (Monday-Thursday) and remote work on Fridays

📝 Enhancement Note: The salary range provided is based on the information given in the job listing and may vary depending on the factors mentioned. Researching regional salary standards and cost of living may provide a more accurate estimate for this role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Education, focusing on post-secondary education and healthcare talent development

Company Size: Large, with multiple brands and organizations under its umbrella, including American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine, and Walden University

Founded: 1964, with a rich history in education and a commitment to expanding access to healthcare education and careers

Team Structure:

  • The System Administrator will work closely with multiple business teams to understand business processes and translate them into application workflows.
  • This role will collaborate with helpdesk personnel to set up email redirects and resolve customer issues.
  • The System Administrator will also work with the product vendor to resolve application issues as needed.

Development Methodology:

  • Agile/Scrum methodologies for application development and testing, with a focus on iterative improvement and customer satisfaction.
  • Collaborative development processes, with an emphasis on cross-functional teamwork and stakeholder involvement.
  • Continuous learning and improvement, with a commitment to staying up-to-date with the latest technologies and best practices in system administration and customer support.

Company Website: Adtalem.com

📝 Enhancement Note: Adtalem Global Education is a national leader in post-secondary education and a leading provider of professional talent to the healthcare industry. Its commitment to equitable access to education, environments that nurture student success, and expanding and diversifying the talent pipeline in healthcare sets it apart in the education sector.

📈 Career & Growth Analysis

Web Technology Career Level: Intermediate to Senior System Administrator, with a focus on enterprise systems and customer support

Reporting Structure: This role will report directly to the Director of System Administration and will collaborate with multiple business teams, helpdesk personnel, and the product vendor.

Technical Impact: The System Administrator will play a critical role in ensuring the smooth operation of Adtalem's enterprise systems, supporting multiple brands and organizations, and providing exceptional customer support to various personnel, faculty, students, and help desk personnel.

Growth Opportunities:

  • Technical Skill Development: Expand your knowledge of enterprise-level systems, business analysis, and customer support, with opportunities to work on diverse projects and collaborate with various teams.
  • Leadership Potential: Demonstrate strong performance and a commitment to excellence to open up opportunities for advancement within the IT department or other areas of the organization.
  • Career Progression: With experience and proven success in this role, consider pursuing opportunities in senior system administration, IT management, or related fields within the education or healthcare industries.

📝 Enhancement Note: Adtalem Global Education offers a dynamic and collaborative work environment that fosters professional growth and development. With a strong commitment to its mission and values, the company provides numerous opportunities for career advancement and personal fulfillment.

🌐 Work Environment

Office Type: Hybrid, with four in-office days per week (Monday-Thursday) and remote work on Fridays, allowing for a balance between collaboration and independent work

Office Location(s): Lisle, Illinois, United States, with opportunities for remote work and collaboration with teams across the country

Workspace Context:

  • Collaborative Workspace: The hybrid work arrangement encourages face-to-face interaction and collaboration with team members, fostering a dynamic and innovative work environment.
  • Modern Work Tools: Adtalem provides its employees with access to modern work tools, multiple monitors, and testing devices to support their productivity and efficiency.
  • Cross-Functional Collaboration: The System Administrator will work closely with multiple business teams, helpdesk personnel, and the product vendor, promoting cross-functional collaboration and knowledge sharing.

Work Schedule: Full-time, with a hybrid schedule consisting of four in-office days per week (Monday-Thursday) and remote work on Fridays, offering a flexible and balanced work arrangement

📝 Enhancement Note: Adtalem Global Education's hybrid work arrangement strikes a balance between collaboration and independent work, promoting productivity, innovation, and a strong sense of team camaraderie.

📄 Application & Technical Interview Process

Interview Process:

  1. Phone/Video Screen: A brief conversation to assess your communication skills, understand your background, and discuss your interest in the role.
  2. Technical Assessment: A hands-on assessment to evaluate your system administration skills, business analysis capabilities, and problem-solving abilities. This may include tasks such as:
    • Configuring and managing enterprise systems
    • Gathering and documenting business requirements
    • Troubleshooting and resolving customer issues
    • Writing and executing database queries and software automation scripts
    • Creating training materials and documentation
  3. Behavioral Interview: A discussion focused on your problem-solving skills, teamwork, and adaptability. Be prepared to provide examples of your experience with enterprise systems, business analysis, and customer support.
  4. Final Interview: A meeting with the hiring manager or a panel of stakeholders to discuss your fit for the role, answer any remaining questions, and make a final decision.

Portfolio Review Tips:

  • Highlight your experience with enterprise systems and customer support, demonstrating your ability to manage and coordinate complex systems.
  • Include examples of training materials and documentation you have created to support various personnel, faculty, students, and help desk personnel.
  • Showcase your troubleshooting and problem-solving skills with case studies that detail how you identified, diagnosed, and resolved customer issues related to application use, design, and configuration.
  • Emphasize your data management and reporting skills with examples of database queries, software automation scripts, and testing applications you have developed to fulfill business objectives.

Technical Challenge Preparation:

  • Brush up on your system administration skills, with a focus on enterprise systems and customer support.
  • Review your experience with business analysis, troubleshooting, and problem-solving, and be prepared to discuss your approach to these aspects of the role.
  • Familiarize yourself with Adtalem Global Education's mission, values, and commitment to expanding access to healthcare education and careers.

ATS Keywords: [Provided in the "Technology Stack & Web Infrastructure" section below]

📝 Enhancement Note: Adtalem Global Education's interview process is designed to assess your technical skills, problem-solving abilities, and cultural fit for the role. By preparing thoroughly and demonstrating your experience with enterprise systems, business analysis, and customer support, you can increase your chances of success in the interview process.

🛠 Technology Stack & Web Infrastructure

Enterprise Systems & Tools:

  • Multiple enterprise systems for various Adtalem Global Education brands, requiring a strong understanding of system administration, business analysis, and customer support
  • Microsoft Windows and Office products, with a focus on Excel, Word, and PowerPoint for documentation and reporting purposes
  • Database management systems, such as SQL Server or MySQL, for data management and reporting tasks
  • Customer relationship management (CRM) systems, such as Salesforce or Microsoft Dynamics, for customer support and case management
  • Enterprise resource planning (ERP) systems, such as SAP or Oracle, for business process management and automation

Web Technologies & Infrastructure:

  • Web-based technologies, such as HTML, CSS, and JavaScript, for creating and maintaining user-friendly interfaces and applications
  • Responsive design principles, ensuring that web applications and interfaces are accessible and functional on various devices and screen sizes
  • Web performance optimization techniques, such as minification, caching, and lazy loading, to improve the speed and efficiency of web applications
  • Web security best practices, including encryption, secure coding, and regular vulnerability assessments, to protect sensitive data and maintain user trust

ATS Keywords:

  • Programming Languages: HTML, CSS, JavaScript, SQL, Python, C#, Java
  • Web Frameworks: .NET, ASP.NET, PHP, Laravel, Django, Flask
  • Server Technologies: Microsoft Windows Server, Linux (Ubuntu, CentOS), Apache, Nginx, IIS
  • Databases: SQL Server, MySQL, PostgreSQL, MongoDB, Redis
  • Tools: Microsoft Office Suite, Adobe Creative Suite, Git, Jira, Confluence, Trello, Asana, Slack, Microsoft Teams
  • Methodologies: Agile, Scrum, Kanban, Waterfall, DevOps, ITIL, COBIT
  • Soft Skills: Communication, teamwork, problem-solving, adaptability, time management, project management
  • Industry Terms: System Administration, Business Analysis, Customer Support, Enterprise Systems, Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Web Development, Web Infrastructure, Web Performance Optimization, Web Security

📝 Enhancement Note: Familiarize yourself with the technology stack and infrastructure used by Adtalem Global Education, and be prepared to discuss your experience with enterprise systems, web technologies, and related tools and methodologies during the interview process.

👥 Team Culture & Values

Web Development Values:

  • Customer Focus: Prioritize the needs and expectations of customers, providing exceptional support and ensuring the smooth operation of enterprise systems.
  • Collaboration: Work closely with multiple business teams, helpdesk personnel, and the product vendor to understand business processes, resolve customer issues, and maintain accurate system configuration and administration.
  • Continuous Learning: Stay up-to-date with the latest technologies and best practices in system administration, business analysis, and customer support, continuously improving your skills and knowledge.
  • Attention to Detail: Maintain accurate and up-to-date documentation, ensuring that all system administration activities are completed accurately and efficiently.

Collaboration Style:

  • Cross-Functional Integration: Work closely with multiple business teams, helpdesk personnel, and the product vendor to understand business processes, resolve customer issues, and maintain accurate system configuration and administration.
  • Code Review Culture: Collaborate with team members to review and improve training materials, documentation, and other deliverables, ensuring consistency and quality.
  • Knowledge Sharing: Share your expertise and experiences with team members, fostering a culture of learning and continuous improvement.
  • Technical Mentoring: Provide guidance and support to less experienced team members, helping them develop their skills and advance in their careers.

📝 Enhancement Note: Adtalem Global Education fosters a collaborative and inclusive work environment that values the contributions of all team members. By working closely with multiple business teams, helpdesk personnel, and the product vendor, the System Administrator can make a significant impact on the organization's success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

  • Enterprise Systems Management: Coordinate and manage multiple enterprise systems for various Adtalem Global Education brands, ensuring accurate and efficient system administration.
  • Business Process Analysis: Work closely with multiple business teams to understand business processes and translate them into application workflows, ensuring accurate account creation and timely system administration.
  • Customer Support: Provide exceptional customer support to various personnel, faculty, students, and help desk personnel, resolving customer issues related to application use, design, and configuration.
  • Data Management & Reporting: Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives, assist the business with case audits, and maintain interface documentation.
  • Incident Monitoring & Reporting: Monitor and report on system incidents, ensuring all system administration activities are completed accurately and efficiently.

Learning & Development Opportunities:

  • Technical Skill Development: Expand your knowledge of enterprise-level systems, business analysis, and customer support, with opportunities to work on diverse projects and collaborate with various teams.
  • Career Progression: With experience and proven success in this role, consider pursuing opportunities in senior system administration, IT management, or related fields within the education or healthcare industries.
  • Leadership Potential: Demonstrate strong performance and a commitment to excellence to open up opportunities for advancement within the IT department or other areas of the organization.

📝 Enhancement Note: Adtalem Global Education offers numerous opportunities for professional growth and development, with a strong commitment to its mission and values. By embracing challenges and seeking out learning opportunities, you can advance your career and make a lasting impact on the organization's success.

💡 Interview Preparation

Technical Questions:

  • System Administration: Describe your experience with enterprise systems and customer support, highlighting your ability to manage and coordinate complex systems, gather business requirements, and resolve customer issues.
  • Business Analysis: Discuss your approach to understanding business processes and translating them into application workflows, ensuring accurate account creation and timely system administration.
  • Troubleshooting & Problem-Solving: Share examples of your experience with troubleshooting and problem-solving, demonstrating your ability to identify, diagnose, and resolve customer issues related to application use, design, and configuration.
  • Data Management & Reporting: Explain your experience with database queries, software automation scripts, and testing applications, showcasing your ability to fulfill business objectives, assist the business with case audits, and maintain interface documentation.
  • Incident Monitoring & Reporting: Describe your approach to monitoring and reporting on system incidents, ensuring all system administration activities are completed accurately and efficiently.

Company & Culture Questions:

  • Adtalem Global Education: Research the company's mission, values, and commitment to expanding access to healthcare education and careers, and be prepared to discuss how your skills and experiences align with the organization's goals and objectives.
  • Team Dynamics: Describe your experience working in a team environment, highlighting your ability to collaborate with multiple business teams, helpdesk personnel, and the product vendor to understand business processes, resolve customer issues, and maintain accurate system configuration and administration.
  • Adaptability: Discuss your ability to adapt to new technologies, business processes, and customer needs, demonstrating your commitment to continuous learning and improvement.

Portfolio Presentation Strategy:

  • Enterprise Systems Management: Highlight your experience with enterprise systems and customer support, demonstrating your ability to manage and coordinate complex systems, gather business requirements, and resolve customer issues.
  • Training Materials & Documentation: Showcase your ability to create and maintain up-to-date training materials and documentation, ensuring that all system administration activities are completed accurately and efficiently.
  • Troubleshooting & Problem-Solving: Share examples of your experience with troubleshooting and problem-solving, demonstrating your ability to identify, diagnose, and resolve customer issues related to application use, design, and configuration.
  • Data Management & Reporting: Explain your experience with database queries, software automation scripts, and testing applications, showcasing your ability to fulfill business objectives, assist the business with case audits, and maintain interface documentation.

📝 Enhancement Note: Adtalem Global Education's interview process is designed to assess your technical skills, problem-solving abilities, and cultural fit for the role. By preparing thoroughly and demonstrating your experience with enterprise systems, business analysis, and customer support, you can increase your chances of success in the interview process.

📌 Application Steps

To apply for this Systems Administrator position at Adtalem Global Education:

  1. Review the Job Description: Thoroughly read and understand the job description, ensuring that your skills, experiences, and career goals align with the role's requirements and responsibilities.
  2. Tailor Your Resume: Customize your resume to highlight your relevant experience with enterprise systems, business analysis, and customer support, emphasizing your technical skills and problem-solving abilities.
  3. Prepare Your Portfolio: Showcase your experience with enterprise systems and customer support, demonstrating your ability to manage and coordinate complex systems, gather business requirements, and resolve customer issues. Include examples of training materials, documentation, and other deliverables that highlight your technical skills and problem-solving abilities.
  4. Research the Company: Familiarize yourself with Adtalem Global Education's mission, values, and commitment to expanding access to healthcare education and careers. Understand the company's unique culture and work environment, and be prepared to discuss how your skills and experiences align with the organization's goals and objectives.
  5. Prepare for the Interview: Review the interview process and prepare for technical, behavioral, and company-specific questions. Practice your responses and be ready to discuss your experience with enterprise systems, business analysis, and customer support, as well as your approach to troubleshooting, problem-solving, data management, and incident monitoring and reporting.

📝 Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.


Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

  • Tailor every section specifically to system administration, enterprise systems, and customer support
  • Include web development methodologies, responsive design principles, and server management practices where relevant
  • Emphasize enterprise-level system management, business process analysis, and customer support skills
  • Address data management, reporting, and incident monitoring and reporting responsibilities
  • Highlight the importance of collaboration, teamwork, and cross-functional integration with multiple business teams, helpdesk personnel, and the product vendor

Quality Standards:

  • Ensure no content overlap between sections - each section must contain unique information
  • Only include Enhancement Notes when making significant inferences about technical responsibilities, with specific reasoning based on role level and web technology industry practices
  • Be comprehensive but concise, prioritizing actionable information over descriptive text
  • Strategically distribute web development and server administration-related keywords throughout all sections naturally
  • Provide realistic salary ranges based on location, experience level, and system administration specialization

Industry Expertise:

  • Include specific enterprise-level systems, business analysis tools, and customer support platforms relevant to the role
  • Address system administration best practices, business process analysis methodologies, and customer support strategies
  • Provide tactical advice for enterprise-level system management, business process analysis, and customer support
  • Include web development methodologies, responsive design principles, and server management practices where relevant to the role
  • Emphasize the importance of collaboration, teamwork, and cross-functional integration with multiple business teams, helpdesk personnel, and the product vendor

Professional Standards:

  • Maintain consistent formatting, spacing, and professional tone throughout
  • Use system administration, business analysis, and customer support industry terminology appropriately and accurately
  • Include comprehensive benefits and growth opportunities relevant to system administration professionals
  • Provide actionable insights that give system administration candidates a competitive advantage
  • Focus on system administration team culture, cross-functional collaboration, and user impact measurement

Technical Focus & Portfolio Emphasis:

  • Emphasize enterprise-level system management, business process analysis, and customer support skills
  • Include specific portfolio requirements tailored to the system administration discipline and role level
  • Address data management, reporting, and incident monitoring and reporting responsibilities
  • Highlight the importance of collaboration, teamwork, and cross-functional integration with multiple business teams, helpdesk personnel, and the product vendor
  • Provide tactical advice for enterprise-level system management, business process analysis, and customer support

Avoid:

  • Generic business jargon not relevant to system administration, enterprise systems, or customer support roles
  • Placeholder text or incomplete sections
  • Repetitive content across different sections
  • Non-technical terminology unless relevant to the specific system administration role
  • Marketing language unrelated to system administration, enterprise systems, or customer support

Generate comprehensive, system administration-focused content that serves as a valuable resource for system administration candidates seeking their next opportunity and preparing for technical interviews in the system administration and customer support industries.

Application Requirements

Candidates should have a Bachelor's Degree in MIS, Computer Science, or Information Technology and at least two years of IT System Administration experience. Excellent communication skills and the ability to work in a team environment are essential.