📍 Job Overview

• Job Title: System Network Administrator, LES 7
• Company: International Commission on Missing Persons (ICMP)
• Location: Sarajevo, Bosnia and Herzegovina
• Job Type: On-site
• Category: IT & Networking
• Date Posted: July 2, 2025
• Experience Level: Mid-level (2-5 years)
• Remote Status: On-site

🚀 Role Summary

• Manage and support the daily operations of ICMP's IT infrastructure, ensuring stability, security, and efficiency across computing environments.
• Provide technical support to staff across multiple office locations, including Sarajevo and other international offices.
• Implement and maintain the organization's IT strategies, policies, and procedures, with a focus on the integrity and performance of the WB program's IT architecture.

📝 Enhancement Note: This role requires a strong focus on cross-functional collaboration, working closely with various teams to ensure seamless IT service delivery and support.

💻 Primary Responsibilities

• Infrastructure Management (60%)

  • Administer and maintain on-premises and cloud-based servers and services based on Microsoft 365/Azure application/service portfolio.
  • Manage and monitor network and cybersecurity infrastructure, tools, and systems.
  • Troubleshoot and resolve network and system issues, ensuring optimal performance and resource utilization.

• IT Support (30%)

  • Provide ICT subject matter support to project-based staff, both on-site and remotely.
  • Administer project-focused users, computers, and services in accordance with global organizational ICT policies and strategy.
  • Install, deploy, maintain, and administer program-based ICT-related hardware and services.

• Training & Documentation (10%)

  • Create training materials on the use of the organization’s IT services and resources.
  • Document IT processes, procedures, and best practices to ensure knowledge sharing and continuous improvement.

📝 Enhancement Note: This role requires a balance of technical expertise, strong communication skills, and the ability to work effectively with diverse teams in a global organization.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

• Minimum 4 years as a Network Systems Administrator – mid-level
• Minimum 2 years in IT Support

Required Skills:

• Expert knowledge of Windows 10/11 OS/Office 365
• Experience with Microsoft server environments (Windows Server, Active Directory, Internet Information Services)
• Proficiency in providing support using the TeamViewer platform
• Strong networking skills (switching, routing, LAN, WAN)
• Familiarity with VMware hypervisor platform administration and management
• Practical knowledge of enterprise backup & recovery tools (Veeam)

Preferred Skills:

• Previous experience working within international organizations
• Knowledge of Microsoft Azure and cloud-based services
• Familiarity with enterprise-level network and security hardware, software, and service platforms
• Experience with creating and delivering training materials

📝 Enhancement Note: Candidates with a proven track record in international organizations and experience working with diverse teams will be highly valued for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience in managing and supporting IT infrastructure, with a focus on network and system administration.
• Showcase problem-solving skills and the ability to troubleshoot complex technical issues.
• Highlight any relevant training materials or documentation created for IT teams or end-users.

Technical Documentation:

• Provide examples of network diagrams, system documentation, or process flowcharts.
• Include any relevant case studies or project documentation that demonstrates your ability to manage and support IT infrastructure in a global organization.

📝 Enhancement Note: A strong portfolio will emphasize the candidate's technical expertise, attention to detail, and ability to work effectively in a global team environment.

💵 Compensation & Benefits

Salary Range: The salary for this position is at the L7 level of the ICMP Western Balkans salary scale, which is competitive and commensurate with experience and qualifications. The exact salary range is not provided, but it is expected to be in line with industry standards for mid-level IT and networking professionals in the region.

Benefits:

• Competitive base salary
• Generous paid leave
• Extensive health insurance benefits for the incumbent
• The position is based in Sarajevo and is not eligible for expatriate allowances.

Working Hours: Full-time position with standard working hours, although flexibility may be required to support staff in different time zones and to accommodate project deadlines.

📝 Enhancement Note: While the exact salary range is not provided, research indicates that mid-level IT and networking professionals in Sarajevo, Bosnia and Herzegovina, earn competitive salaries compared to other regional hubs. The benefits package is comprehensive and designed to attract and retain top talent in the field.

🎯 Team & Company Context

🏢 Company Culture

Industry: ICMP is an intergovernmental organization focused on upholding international law and securing the rights of families of the missing to truth, justice, and reparations. The organization operates in a global context, working with governments, international organizations, and civil society to address the challenge of missing persons worldwide.

Company Size: ICMP is a mid-sized organization with a global presence, employing approximately 150 staff members across various locations, including The Hague, Sarajevo, and other international offices.

Founded: ICMP was established in 1996 as a treaty-based intergovernmental organization, with its headquarters in The Hague, the Netherlands.

Team Structure:

• The IT team at ICMP is responsible for managing and supporting the organization's global IT infrastructure, ensuring seamless IT service delivery, and enabling staff to work effectively across multiple locations.
• The System Network Administrator role reports directly to the Information Technology Manager and works closely with other IT team members, as well as staff from various departments across the organization.

Development Methodology:

• ICMP follows a structured approach to IT service delivery, with a focus on maintaining the integrity and performance of the organization's IT architecture.
• The IT team employs best practices in network and system administration, cybersecurity, and IT support to ensure the stability, security, and efficiency of all computing environments.
• ICMP encourages a culture of continuous learning and improvement, with regular training and professional development opportunities for IT team members.

Company Website: https://icmp.int/

📝 Enhancement Note: ICMP's global presence and focus on international law and human rights provide a unique context for this role, offering the opportunity to work on critical issues with a significant impact on families and communities worldwide.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-level (2-5 years) experience range, focusing on managing and supporting IT infrastructure, with a strong emphasis on network and system administration. The ideal candidate will have a solid foundation in IT and networking principles, with a proven track record of delivering results in a global organization.

Reporting Structure: The System Network Administrator reports directly to the Information Technology Manager and works closely with other IT team members, as well as staff from various departments across the organization.

Technical Impact: This role has a significant impact on the organization's ability to deliver on its mission, ensuring that staff across multiple locations have access to reliable, secure, and efficient IT services. The System Network Administrator plays a crucial role in maintaining the integrity and performance of the organization's IT architecture, enabling staff to work effectively and collaborate with partners and stakeholders worldwide.

Growth Opportunities:

• Technical Growth (2-3 years): With continued success in the role, the System Network Administrator may have the opportunity to take on more complex technical challenges, such as leading projects or mentoring junior team members.
• Team Leadership (3-5 years): Proven expertise and strong leadership skills may lead to a promotion to a senior role within the IT team, such as IT Manager or a similar position.
• Broadening Skills (Ongoing): ICMP encourages a culture of continuous learning and improvement, offering regular training and professional development opportunities to help IT team members expand their skillsets and advance their careers.

📝 Enhancement Note: This role offers significant opportunities for professional growth and development, with a clear path to more senior positions within the IT team and the organization.

🌐 Work Environment

Office Type: ICMP's offices are modern, collaborative workspaces designed to facilitate cross-functional teamwork and innovation. The Sarajevo office is located in a central, easily accessible area of the city, with nearby amenities and public transportation options.

Office Location(s): Sarajevo, Bosnia and Herzegovina (with additional offices in The Hague, Netherlands, and other international locations)

Workspace Context:

• Collaboration: The IT team at ICMP works closely with various departments across the organization, including program staff, finance, and administration teams. The System Network Administrator will collaborate with these teams to ensure seamless IT service delivery and support.
• Tools & Equipment: The IT team at ICMP uses industry-standard tools and equipment, including Microsoft 365/Azure application/service portfolio, VMware hypervisor platform, and enterprise-level network and security hardware, software, and service platforms.
• Work-Life Balance: ICMP encourages a healthy work-life balance, with standard working hours and flexible arrangements to accommodate staff needs and project demands.

Work Schedule: Full-time position with standard working hours, although flexibility may be required to support staff in different time zones and to accommodate project deadlines.

📝 Enhancement Note: ICMP's modern, collaborative work environment and commitment to work-life balance make it an attractive place to work for IT and networking professionals seeking to advance their careers in a global organization.

📄 Application & Technical Interview Process

Interview Process:

1. Online Application Review (1 week): ICMP will review all applications and contact shortlisted candidates to arrange an online interview.
2. Technical Phone Screen (30 minutes): A brief phone or video call to assess technical skills and cultural fit.
3. On-site Interview (2-3 hours): A face-to-face interview at ICMP's Sarajevo office, including a technical assessment and discussions with the Information Technology Manager and other IT team members.
4. Final Decision (1 week): ICMP will make a final decision and extend an offer to the successful candidate.

Portfolio Review Tips:

• Highlight your experience in managing and supporting IT infrastructure, with a focus on network and system administration.
• Include any relevant case studies or project documentation that demonstrates your ability to work effectively in a global team environment.
• Showcase your problem-solving skills and the ability to troubleshoot complex technical issues.

Technical Challenge Preparation:

• Brush up on your knowledge of Microsoft server environments, Active Directory, and Internet Information Services.
• Familiarize yourself with ICMP's organization structure and mission, as well as the role's responsibilities and required skills.
• Prepare for questions about your experience working with diverse teams in international organizations and your ability to adapt to different cultural contexts.

ATS Keywords: (Organized by category)

• Programming Languages: Windows OS, Office 365, PowerShell, Python, Bash
• Web Frameworks & Libraries: None (focus on infrastructure and networking)
• Server Technologies: Windows Server, Active Directory, Internet Information Services, Azure
• Databases: SQL Server, Azure SQL Database
• Tools: TeamViewer, VMware, Veeam, Microsoft 365/Azure application/service portfolio
• Methodologies: ITIL, Agile, Scrum
• Soft Skills: Problem-solving, troubleshooting, communication, collaboration, cultural sensitivity
• Industry Terms: IT infrastructure, network administration, system administration, cybersecurity, cloud services, global organization, international context

📝 Enhancement Note: A strong application and interview performance will demonstrate your technical expertise, attention to detail, and ability to work effectively in a global team environment, making you a strong candidate for this role.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: (Not applicable, as this role focuses on IT infrastructure and networking)

Backend & Server Technologies:

• Windows Server (2012, 2016, 2019)
• Active Directory
• Internet Information Services (IIS)
• Azure (Azure Entra AD, Exchange Online, SharePoint Online, Microsoft Teams)

Development & DevOps Tools:

• Microsoft 365/Azure application/service portfolio
• VMware hypervisor platform (vSphere, vCenter)
• Veeam (Backup & Recovery)
• TeamViewer (Remote Support)
• Enterprise-level network and security hardware, software, and service platforms (firewalls, routers, switches, network management systems, ICMP public internet presence, DNS, DHCP, NPS, SIEM, vulnerability management solutions)

📝 Enhancement Note: Familiarity with ICMP's technology stack, including Microsoft server environments, Azure, and VMware, will be essential for success in this role.

👥 Team Culture & Values

Web Development Values:

• Expertise: Demonstrate a deep understanding of IT and networking principles, with a proven track record of delivering results in a global organization.
• Collaboration: Work effectively with diverse teams, including IT team members, program staff, and other stakeholders, to ensure seamless IT service delivery and support.
• Adaptability: Be open to learning and adapting to new technologies, tools, and processes, as well as different cultural contexts and working environments.
• Continuous Learning: Embrace a culture of continuous learning and improvement, with a commitment to professional development and staying up-to-date with industry best practices.

Collaboration Style:

• Cross-Functional Integration: Work closely with various departments across the organization, including program staff, finance, and administration teams, to ensure seamless IT service delivery and support.
• Code Review Culture: Collaborate with other IT team members to review and improve IT processes, procedures, and best practices.
• Knowledge Sharing: Share your expertise and experience with other IT team members and staff, contributing to a culture of continuous learning and improvement.

📝 Enhancement Note: ICMP's global presence and focus on international law and human rights provide a unique context for this role, offering the opportunity to work on critical issues with a significant impact on families and communities worldwide.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Global Infrastructure Management: Ensure the stability, security, and efficiency of ICMP's global IT infrastructure, supporting staff across multiple locations and time zones.
• Cybersecurity Threats: Protect ICMP's IT infrastructure from emerging cybersecurity threats, implementing and maintaining robust security measures to safeguard the organization's data and systems.
• Emerging Technologies: Stay up-to-date with the latest developments in IT and networking, integrating new tools and technologies into ICMP's IT architecture as needed.
• Cultural Sensitivity: Work effectively with diverse teams in international organizations, adapting to different cultural contexts and working environments.

Learning & Development Opportunities:

• Technical Skill Development: Expand your knowledge and expertise in IT and networking, with a focus on emerging technologies, tools, and best practices.
• Leadership Development: Develop your leadership skills, with opportunities to mentor junior team members, lead projects, or take on more senior roles within the IT team and the organization.
• International Experience: Gain valuable experience working in a global organization, with exposure to diverse cultures, languages, and working environments.

📝 Enhancement Note: This role offers significant opportunities for professional growth and development, with a clear path to more senior positions within the IT team and the organization.

💡 Interview Preparation

Technical Questions:

• Networking & Infrastructure (50%)
  • Can you describe your experience with network and system administration, including managing and supporting IT infrastructure in a global organization?
  • How do you approach troubleshooting complex technical issues, and can you provide an example of a challenging problem you've solved in the past?
  • Can you explain your experience with Microsoft server environments, including Windows Server, Active Directory, and Internet Information Services?
  • How do you ensure the security and efficiency of IT infrastructure, and can you provide an example of a security measure you've implemented or maintained?
• IT Support & Collaboration (30%)
  • Can you describe your experience providing IT support to staff in a global organization, and how have you ensured seamless IT service delivery and support?
  • How do you work effectively with diverse teams, including IT team members, program staff, and other stakeholders, to ensure seamless IT service delivery and support?
  • Can you provide an example of a time when you had to adapt to a new technology, tool, or process, and how did you ensure a smooth transition for your team and stakeholders?
• Cultural Sensitivity & Adaptability (20%)
  • How do you approach working in a global organization, and can you provide an example of a time when you had to adapt to a new cultural context or working environment?
  • How do you ensure that your technical recommendations, conclusions, and advice are accepted and implemented by stakeholders, including those from different cultural backgrounds?
  • How do you balance the need for technical expertise with the need for effective communication and collaboration, especially when working with diverse teams in international organizations?

Company & Culture Questions:

• ICMP's Mission & Impact (20%)
  • Can you explain ICMP's mission and the impact of the organization's work on families and communities worldwide?
  • How do you see your role contributing to ICMP's mission and the organization's overall strategy?
• IT Team & Collaboration (40%)
  • How do you approach working with diverse teams, including IT team members, program staff, and other stakeholders, to ensure seamless IT service delivery and support?
  • Can you provide an example of a time when you had to collaborate with a team from a different cultural background, and how did you ensure effective communication and coordination?
• Professional Development & Growth (40%)
  • How do you approach continuous learning and professional development, and can you provide an example of a skill or area of expertise you've developed or expanded in recent years?
  • What are your long-term career goals, and how do you see this role contributing to your professional development and growth?

Portfolio Presentation Strategy:

• Technical Deep Dive (40%)
  • Prepare a detailed walkthrough of your experience in managing and supporting IT infrastructure, with a focus on network and system administration.
  • Include any relevant case studies or project documentation that demonstrates your ability to work effectively in a global team environment.
• Cultural Context & Adaptability (30%)
  • Highlight your experience working with diverse teams in international organizations, and how you've adapted to different cultural contexts and working environments.
  • Prepare a brief presentation on ICMP's mission and the impact of the organization's work on families and communities worldwide, and how your role contributes to this impact.
• Problem-Solving & Troubleshooting (30%)
  • Prepare a live demonstration or case study showcasing your problem-solving skills and the ability to troubleshoot complex technical issues.
  • Include any relevant metrics or performance metrics that demonstrate the impact of your technical solutions on ICMP's IT infrastructure and overall organization.

📝 Enhancement Note: A strong interview performance will demonstrate your technical expertise, attention to detail, and ability to work effectively in a global team environment, making you a strong candidate for this role.

📌 Application Steps

To apply for this System Network Administrator, LES 7 position at ICMP:

1. Submit your application through the application link provided in the job listing.
2. Customize your portfolio with live demos and responsive examples showcasing your experience in managing and supporting IT infrastructure, with a focus on network and system administration.
3. Optimize your resume for IT and networking roles, highlighting your project experience, technical skills, and achievements in IT infrastructure management and support.
4. Prepare for technical interviews by brushing up on your knowledge of Microsoft server environments, Azure, and VMware, as well as ICMP's organization structure, mission, and role responsibilities.
5. Research ICMP's company culture and values to ensure a strong fit with the organization's global context and focus on international law and human rights.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with ICMP before making application decisions.