System Engineer - Customer Support at Aptiv

📍 Job Overview

Job Title: System Engineer - Customer Support
Company: Aptiv
Location: Monterrey, Nuevo León, Mexico
Job Type: On-site, Full-time
Category: System Administration, DevOps
Date Posted: June 20, 2025
Experience Level: 2-5 years
Remote Status: On-site

🚀 Role Summary

Drive ASPICE support processes for assigned programs, ensuring all activities are executed properly.
Collaborate with the Release Manager on product releases, aligning them with business objectives and customer needs.
Manage problem resolution, maintain documentation, and work cross-functionally to close tickets in a timely manner.
Perform Configuration Management and Change Management activities for assigned programs.
Be the voice to the customer and stakeholders regarding release and testing-related topics.

📝 Enhancement Note: This role requires strong process management skills and the ability to work effectively with cross-functional teams to ensure product releases meet business goals and customer expectations.

💻 Primary Responsibilities

Process Expertise: Ensure all ASPICE support process activities are executed properly for assigned programs.
Release Management Collaboration: Work with the Release Manager to make decisions regarding product feature prioritization, scope changes, and release content.
Problem Resolution Management: Support the Process Group (SUP.9) in problem resolution management, using tools like 5D/8D, Fishbones, Is-Is Not, 3L5W, and X-Domain Systemic Problems.
Cross-functional Collaboration: Work closely with Engineering Program/Project Leads, System Leads, SW Program/Project/Product Owners, Manufacturing, HW teams, Customer Chief, and Customers to drive problem-related tickets to closure.
Documentation Maintenance: Ensure Design Documentation, Unit Test Case, Validation Test Case, D/PFMEA, Control Plan, and other relevant documents are updated once tickets are closed.
Release Readiness: Stay connected with program team members to maintain a deep understanding and progress of work, with a sharp focus on planned release readiness.
Documentation Creation: Ensure all deliverables and release documentation are created on time, with expected content and quality.
Test Report Verification and Approval: Verify and approve test reports for assigned programs.
Configuration and Change Management: Perform CMII Configuration and Change Management activities for all assigned programs (CR/CN Process).
Training and Coaching: Participate in training and coaching for Jr Product Release Engineers.
Quality Focus: Drive excellence by fostering the culture of pursuing perfection and driving quality into the standard way of working.

🎓 Skills & Qualifications

Education: Bachelor’s degree in an engineering discipline (computer science, software, system, or related field of study).

Experience: 1-3 years of experience in the automotive industry or consumer electronics.

Required Skills:

Strong ASPICE knowledge
Experience with SLP.2 Product Release Management
Experience with Problem Management, consultation, project management, escalation management, and/or technical support experience
Expert user for JIRA and Confluence
Bilingual – proficient in English speaking/reading/writing
Interpersonal skills, strong analytical skills, strong problem-solving abilities, and a positive approach to challenge
Cross-functional interests, ambitious, self-driven, adaptive, comfortable with ambiguity
Ability to effectively manage several projects at once
Strong soft skills: skilled networking creation, influencing skills, constantly learning, positive, and ownership profile

Preferred Skills:

Experience with SUP.8 Configuration Management
Experience with CMII Change and Configuration Management (CR/CN process)
Experience with ITIL frameworks (Incident, Problem, and Change primarily)
Experience with SW Quality Assurance principles
Master’s degree in an engineering discipline (computer science, software, systems, or related field of study)
Ability to work in complex, matrix organizations
Ability to work in an international, fast-paced environment
Knowledge and use of visualizations and metrics dashboards to convey key messages

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with ASPICE support processes, product release management, and problem resolution management.
Showcase cross-functional collaboration and stakeholder management skills through case studies or project examples.
Highlight proficiency in JIRA and Confluence through live demos or screenshots of your work.

Technical Documentation:

Prepare documentation related to design, testing, and problem resolution for your portfolio projects.
Include examples of test reports, release notes, and problem resolution documents to showcase your technical writing skills.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Monterrey, Mexico is approximately MXN 60,000 - 80,000 per month, based on experience and qualifications. This estimate is based on market research and industry standards for system engineering roles in the region.

Benefits:

Savings Fund
Pension Plan
Christmas Bonus
Attendance Bonus
Vacation Premium
Medical Expenses
Life Insurance
Social Security
Recognition for Innovation and Excellence

Working Hours: The standard working hours for this role are 40 hours per week, with flexibility for deployment windows and maintenance as needed.

📝 Enhancement Note: The provided salary range is an estimate based on market research and may vary depending on the candidate's experience, qualifications, and the company's internal salary structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aptiv operates in the automotive industry, focusing on advanced safety and user experience products to enhance driver experience, prevent accidents, and save lives.

Company Size: Aptiv is a large, global organization with a significant presence in the automotive industry, providing ample opportunities for career growth and development.

Founded: Aptiv was founded in 1996 and has since grown to become a leading provider of advanced safety and user experience solutions for the automotive industry.

Team Structure:

The team consists of highly motivated individuals working on various automotive technologies to enhance driver experience, prevent accidents, and save lives.
The role is part of the Advanced Safety and User Experience segment, working closely with cross-functional teams, including Engineering Program/Project Leads, System Leads, SW Program/Project/Product Owners, Manufacturing, HW teams, Customer Chief, and Customers.

Development Methodology:

The team follows ASPICE (Automotive SPICE) processes for software development and system engineering.
Agile methodologies, such as Scrum, are used for product development and release management.
Collaboration and cross-functional teamwork are essential for success in this role.

Company Website: https://www.aptiv.com/

📝 Enhancement Note: Aptiv's company culture emphasizes safety, innovation, and collaboration, with a strong focus on driving excellence and pursuing perfection in all aspects of its products and services.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a mid-level position within the system engineering and DevOps career path. It offers opportunities for growth and development in technical leadership, process management, and problem-solving skills.

Reporting Structure: The Systems Engineer - Customer Support reports directly to the Release Manager and works closely with cross-functional teams, including Engineering Program/Project Leads, System Leads, SW Program/Project/Product Owners, Manufacturing, HW teams, Customer Chief, and Customers.

Technical Impact: The role has a significant impact on the successful execution of ASPICE support processes, product releases, and problem resolution management, ensuring that Aptiv's advanced safety and user experience products meet business goals and customer expectations.

Growth Opportunities:

Technical Leadership: Develop expertise in ASPICE support processes, product release management, and problem resolution management, positioning yourself for leadership roles within the organization.
Process Improvement: Drive continuous improvement in ASPICE support processes, enhancing the team's efficiency and effectiveness in delivering high-quality products.
Cross-functional Collaboration: Build strong relationships with cross-functional teams, expanding your network and gaining exposure to various aspects of Aptiv's business.

📝 Enhancement Note: Growth opportunities in this role are closely tied to the candidate's ability to demonstrate strong process management skills, cross-functional collaboration, and a commitment to driving excellence in all aspects of their work.

🌐 Work Environment

Office Type: Aptiv's office is a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): The role is based in Aptiv's Technical Center in Monterrey, Mexico.

Workspace Context:

Collaborative Environment: The office features open workspaces, encouraging team interaction and knowledge sharing.
Development Tools: Aptiv provides access to industry-standard tools, such as JIRA and Confluence, to support the team's work.
Cross-functional Collaboration: The office is designed to facilitate collaboration between developers, designers, and other stakeholders, ensuring that all voices are heard and considered in the product development process.

Work Schedule: The standard work schedule is Monday through Friday, 8:00 AM to 5:00 PM, with flexibility for deployment windows, maintenance, and project deadlines as needed.

📝 Enhancement Note: Aptiv's work environment is designed to support the success of its team members, providing the tools, resources, and collaborative workspace needed to deliver high-quality products and drive innovation in the automotive industry.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: Demonstrate your expertise in ASPICE support processes, product release management, and problem resolution management through case studies, presentations, or technical challenges.
Behavioral Questions: Showcase your interpersonal skills, problem-solving abilities, and commitment to driving excellence through behavioral interview questions.
Cross-functional Collaboration: Discuss your experience working with cross-functional teams and your ability to build strong relationships with stakeholders.
Final Evaluation: Based on your performance in the technical assessment and behavioral interviews, Aptiv will make a final decision regarding your candidacy for the role.

Portfolio Review Tips:

Case Studies: Prepare detailed case studies demonstrating your experience with ASPICE support processes, product release management, and problem resolution management.
Process Documentation: Include examples of process documentation, such as release plans, problem resolution procedures, and configuration management guidelines.
Stakeholder Management: Highlight your ability to work effectively with cross-functional teams and stakeholders through examples of successful collaboration and communication strategies.

Technical Challenge Preparation:

ASPICE Support Processes: Brush up on your knowledge of ASPICE support processes, focusing on SLP.2 Product Release Management, SUP.9 Problem Resolution Management, and SUP.8 Configuration Management.
Problem-solving Skills: Practice problem-solving techniques and strategies for managing complex, cross-functional challenges.
Communication Skills: Prepare for questions about your ability to communicate effectively with technical and non-technical stakeholders, ensuring that your message is clear, concise, and actionable.

ATS Keywords: (Organized by category)

Process Management: ASPICE, Product Release Management, Problem Resolution Management, Configuration Management, Change Management, CMII, CR/CN Process
Technical Skills: JIRA, Confluence, SW Quality Assurance, ITIL, SW Product Owner, System Engineering, Software Development
Soft Skills: Interpersonal Skills, Problem-solving, Communication, Collaboration, Adaptability, Ambiguity, Stakeholder Management, Process Improvement
Industry Terms: Automotive Industry, Consumer Electronics, Advanced Safety, User Experience, System Engineering, DevOps

📝 Enhancement Note: Aptiv's interview process is designed to assess the candidate's technical expertise, problem-solving abilities, and cross-functional collaboration skills, ensuring that they are a strong fit for the role and the organization's culture.

🛠 Technology Stack & Web Infrastructure

Process Management Tools:

JIRA: Aptiv uses JIRA for project management, issue tracking, and release management.
Confluence: Aptiv uses Confluence for collaboration, knowledge sharing, and documentation management.

ASPICE Support Processes:

SLP.2 Product Release Management: Aptiv follows ASPICE SLP.2 processes for product release management, ensuring that releases meet business objectives, market requirements, and customer needs.
SUP.9 Problem Resolution Management: Aptiv uses ASPICE SUP.9 processes for problem resolution management, driving problem-related tickets to closure in a timely manner.
SUP.8 Configuration Management: Aptiv follows ASPICE SUP.8 processes for configuration management, ensuring that all configuration items are identified, controlled, and maintained throughout their lifecycle.

CMII Change and Configuration Management:

Aptiv uses CMII (Configuration Management Information Infrastructure) processes for change and configuration management, ensuring that all changes to configuration items are controlled and tracked throughout their lifecycle.

📝 Enhancement Note: Aptiv's technology stack is focused on process management, collaboration, and knowledge sharing, enabling the team to work effectively with cross-functional teams and stakeholders to deliver high-quality products.

👥 Team Culture & Values

Web Development Values:

Safety: Aptiv's primary value is safety, driving excellence in all aspects of its products and services to enhance driver experience, prevent accidents, and save lives.
Innovation: Aptiv fosters a culture of innovation, encouraging team members to push the boundaries of what's possible in the automotive industry.
Collaboration: Aptiv emphasizes cross-functional collaboration, bringing together diverse perspectives and expertise to drive success.
Perfection: Aptiv strives for perfection in all aspects of its work, continuously improving processes, products, and services to meet and exceed customer expectations.

Collaboration Style:

Cross-functional Integration: Aptiv's team works closely with cross-functional teams, including Engineering Program/Project Leads, System Leads, SW Program/Project/Product Owners, Manufacturing, HW teams, Customer Chief, and Customers.
Code Review Culture: Aptiv encourages a culture of code review and peer programming, ensuring that all team members contribute to the success of the project.
Knowledge Sharing: Aptiv fosters a culture of knowledge sharing, with team members actively seeking opportunities to learn from one another and grow professionally.

📝 Enhancement Note: Aptiv's team culture is centered around safety, innovation, collaboration, and perfection, with a strong focus on driving excellence in all aspects of its products and services.

⚡ Challenges & Growth Opportunities

Technical Challenges:

ASPICE Support Processes: Stay up-to-date with the latest ASPICE support processes, ensuring that all activities are executed properly and efficiently for assigned programs.
Product Release Management: Collaborate effectively with the Release Manager to make decisions regarding product feature prioritization, scope changes, and release content, aligning them with business objectives, market requirements, and customer needs.
Problem Resolution Management: Drive problem-related tickets to closure in a timely manner, working closely with cross-functional teams to identify and implement effective solutions.
Configuration Management: Ensure that all configuration items are identified, controlled, and maintained throughout their lifecycle, supporting the successful execution of product releases and problem resolution management.

Learning & Development Opportunities:

Technical Expertise: Develop expertise in ASPICE support processes, product release management, and problem resolution management, positioning yourself for leadership roles within the organization.
Process Improvement: Drive continuous improvement in ASPICE support processes, enhancing the team's efficiency and effectiveness in delivering high-quality products.
Cross-functional Collaboration: Build strong relationships with cross-functional teams, expanding your network and gaining exposure to various aspects of Aptiv's business.
Leadership Development: Develop your leadership skills through mentoring, coaching, and team management opportunities, positioning yourself for technical leadership roles within the organization.

📝 Enhancement Note: Aptiv offers numerous challenges and growth opportunities for motivated and ambitious team members, providing a clear path for career progression and technical development.

💡 Interview Preparation

Technical Questions:

ASPICE Support Processes: Demonstrate your expertise in ASPICE support processes, product release management, and problem resolution management through case studies, presentations, or technical challenges.
Problem-solving Skills: Prepare for questions about your problem-solving skills, showcasing your ability to manage complex, cross-functional challenges and drive effective solutions.
Cross-functional Collaboration: Discuss your experience working with cross-functional teams, highlighting your ability to build strong relationships with stakeholders and drive success through collaboration.

Company & Culture Questions:

Aptiv's Mission: Prepare for questions about Aptiv's mission and values, demonstrating your understanding of the organization's commitment to safety, innovation, collaboration, and perfection.
Team Dynamics: Discuss your experience working in a team environment, highlighting your ability to collaborate effectively with diverse perspectives and expertise to drive success.
Adaptability: Prepare for questions about your ability to adapt to change and thrive in a dynamic, fast-paced environment, such as Aptiv's automotive industry focus.

Portfolio Presentation Strategy:

Case Studies: Prepare detailed case studies demonstrating your experience with ASPICE support processes, product release management, and problem resolution management.
Process Documentation: Include examples of process documentation, such as release plans, problem resolution procedures, and configuration management guidelines, to showcase your technical writing skills.
Stakeholder Management: Highlight your ability to work effectively with cross-functional teams and stakeholders through examples of successful collaboration and communication strategies.

📝 Enhancement Note: Aptiv's interview process is designed to assess the candidate's technical expertise, problem-solving abilities, and cross-functional collaboration skills, ensuring that they are a strong fit for the role and the organization's culture.

📌 Application Steps

To apply for this System Engineer - Customer Support position at Aptiv:

Submit your application through the application link provided.
Customize your portfolio with live demos and responsive examples, highlighting your experience with ASPICE support processes, product release management, and problem resolution management.
Optimize your resume for web technology roles, emphasizing your project highlights and technical skills.
Prepare for technical interviews by practicing problem-solving techniques, brushing up on your knowledge of ASPIice support processes, and refining your communication skills.
Research Aptiv's company culture, focusing on safety, innovation, collaboration, and perfection, to ensure a strong fit with the organization's values and mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

System Engineer - Customer Support