📍 Job Overview

Job Title: System Administrator - Network Operations
Company: KIHOMAC
Location: Colorado Springs, Colorado, United States
Job Type: On-site, Full-time
Category: System Administrator, Network Operations
Date Posted: June 11, 2025
Experience Level: 2-5 years of experience
Remote Status: On-site

🚀 Role Summary

Maintain and support a 24/7 Global Network Operations Center (GNOSC) for the Missile Defense Agency (MDA)
Coordinate with various teams to ensure effective incident management and service level agreements (SLAs) are met
Manage and maintain complex application systems, including Windows and Linux environments, MS SQL Server, and IIS
Troubleshoot and resolve network, system, and application issues, applying DISA Security Technical Implementation Guides (STIGs) as required
Provide post-event recommendations and coordinate with change management to ensure service levels are achieved

📝 Enhancement Note: This role requires strong communication skills and the ability to work effectively in a dynamic, time-constrained environment. Familiarity with the Missile Defense Agency's (MDA) operations and the DoD's IT infrastructure would be beneficial.

💻 Primary Responsibilities

Network and System Monitoring: Execute network, system, and cloud systems monitoring, environmental monitoring, incident management, and MDA Cybersecurity
Incident Management: Conduct IT incident management and escalation, ensuring incidents are effectively managed and resolved with full communication to executive management and the government customer
Server Administration: Perform administration of Linux and Windows environments, including troubleshooting, break-fix activities, patching, and remediation of servers
Application Support: Manage and maintain complex application systems, providing support for a variety of software platforms in an Active Directory environment utilizing MS SQL Server and IIS
Battle Rhythm Monitoring: Monitor applications and troubleshoot and resolve found application issues, applying DISA STIGs for web servers and websites
Change Management: Coordinate with change management and other key leadership to ensure pre-defined service levels for the IT Services organization are achieved and provide insight into the impacts of the event posture
Event Coordination: Coordinate with the GNOSC Manager, GNOSC Event Team Lead, and Watch Officers to meet service levels defined for the IT Services organization and provide post-event recommendations
Customer Service: Demonstrate excellent customer service skills and possess the ability to work with little supervision, providing guidance and leading troubleshooting in dynamic, time-constrained scenarios

📝 Enhancement Note: This role requires a strong focus on customer service and the ability to work effectively under pressure. Familiarity with the Missile Defense Agency's (MDA) operations and the DoD's IT infrastructure would be beneficial.

🎓 Skills & Qualifications

Education: High School Diploma required

Experience: 2+ years of directly related experience required, with a preference for experience with Remedy Ticketing System, metrics-based IT Operations and Maintenance, Windows Server, Linux, and complex application systems

Required Skills:

Proficiency in Linux and Windows environments
Experience with MS SQL Server and IIS
Familiarity with application support, troubleshooting, and incident management
Knowledge of DISA Security Technical Implementation Guides (STIGs)
Excellent communication and customer service skills
Ability to work effectively in a dynamic, time-constrained environment

Preferred Skills:

Experience with Remedy Ticketing System
Experience with metrics-based IT Operations and Maintenance
Experience with PowerShell, RHEL, Apache, and Tomcat
Familiarity with the Missile Defense Agency's (MDA) operations and the DoD's IT infrastructure

📝 Enhancement Note: While not explicitly stated, experience with ITIL (Information Technology Infrastructure Library) frameworks and IT Service Management (ITSM) processes would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with network, system, and application administration through case studies or projects
Showcase problem-solving skills and the ability to troubleshoot complex issues
Highlight any experience with incident management and customer service in an IT environment

Technical Documentation:

Provide documentation of past projects, including network diagrams, system configurations, and incident management processes
Include any relevant certifications, such as DoD 8570 IAT II (Security+)

📝 Enhancement Note: As this role involves working with sensitive government information, applicants should be prepared to discuss their clearance status and any relevant security training or certifications.

💵 Compensation & Benefits

Salary Range: $57,000 - $80,000 per year (based on experience and industry standards)

Benefits:

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
Wellness Resources

Working Hours: Full-time, with the expectation of working a standard 40-hour workweek, with additional hours as needed to support events and incident management

📝 Enhancement Note: The salary range provided is competitive for the Colorado Springs area and reflects the experience level required for this role. Benefits are comprehensive and include health insurance, paid time off, and retirement savings options.

🎯 Team & Company Context

🏢 Company Culture

Industry: Defense and Aerospace

Company Size: Medium (100-249 employees)

Founded: 1986

Team Structure:

The GNOSC (Global Network Operations Center) team consists of various roles, including Watch Officers, Event Team members, and Mission Support Team personnel
The team works collaboratively to support MDA events, exercises, and war games, ensuring effective incident management and service level agreements (SLAs) are met

Development Methodology:

The team follows ITIL (Information Technology Infrastructure Library) frameworks and IT Service Management (ITSM) processes to ensure effective incident management and service level agreements (SLAs) are met
The team works in a dynamic, time-constrained environment, requiring strong communication and customer service skills

Company Website: KIHOMAC

📝 Enhancement Note: KIHOMAC is a defense and aerospace company that provides a range of services, including network operations, IT services, and engineering support. Familiarity with the defense industry and the Missile Defense Agency's (MDA) operations would be beneficial for this role.

📈 Career & Growth Analysis

System Administrator - Network Operations Career Level: This role is focused on maintaining and supporting a 24/7 Global Network Operations Center (GNOSC) for the Missile Defense Agency (MDA). The role requires strong communication skills, the ability to work effectively in a dynamic, time-constrained environment, and familiarity with various IT systems and processes.

Reporting Structure: This role reports directly to the GNOSC Manager and works collaboratively with the GNOSC Event Team Lead, Watch Officers, and other GNOSC Mission Support Team personnel.

Technical Impact: The System Administrator - Network Operations role has a significant impact on the overall performance and security of the GNOSC, ensuring effective incident management and service level agreements (SLAs) are met. The role requires a strong understanding of network, system, and application administration, as well as the ability to apply DISA Security Technical Implementation Guides (STIGs) as required.

Growth Opportunities:

Technical Growth: As the company works with various defense and aerospace clients, there may be opportunities to gain experience with new technologies and systems
Leadership Growth: With experience and strong performance, there may be opportunities to take on more responsibilities within the GNOSC team or move into a leadership role
Career Transition: With experience in this role, there may be opportunities to transition into other IT roles within the company or the defense industry

📝 Enhancement Note: While not explicitly stated, there may be opportunities for career progression within the company or the defense industry, depending on the individual's skills, experience, and performance.

🌐 Work Environment

Office Type: On-site, with a focus on collaboration and teamwork

Office Location(s): Colorado Springs, Colorado, United States

Workspace Context:

The GNOSC (Global Network Operations Center) is a 24/7 facility that monitors and manages the Missile Defense Agency's (MDA) network and IT infrastructure
The workspace is designed to support effective incident management and service level agreements (SLAs), with a focus on communication and collaboration
The workspace includes multiple monitors, testing devices, and other tools to support network, system, and application administration

Work Schedule: Full-time, with the expectation of working a standard 40-hour workweek, with additional hours as needed to support events and incident management

📝 Enhancement Note: The work environment is dynamic and time-constrained, requiring strong communication and customer service skills. Familiarity with the Missile Defense Agency's (MDA) operations and the DoD's IT infrastructure would be beneficial for this role.

📄 Application & Technical Interview Process

Interview Process:

Technical Phone Screen: A brief phone call to assess technical skills and experience, focusing on network, system, and application administration
On-site Interview: A face-to-face interview to discuss the role in more detail, assess cultural fit, and provide an opportunity to ask questions
Technical Challenge: A hands-on assessment of technical skills, focusing on incident management, troubleshooting, and problem-solving

Portfolio Review Tips:

Highlight any experience with network, system, and application administration through case studies or projects
Showcase problem-solving skills and the ability to troubleshoot complex issues
Include any relevant certifications, such as DoD 8570 IAT II (Security+)

Technical Challenge Preparation:

Brush up on network, system, and application administration skills, with a focus on incident management, troubleshooting, and problem-solving
Familiarize yourself with the Missile Defense Agency's (MDA) operations and the DoD's IT infrastructure
Prepare for questions about your clearance status and any relevant security training or certifications

ATS Keywords:

Programming Languages: Python, Bash, PowerShell
Web Frameworks: Not applicable
Server Technologies: Linux, Windows, MS SQL Server, IIS
Databases: MS SQL Server
Tools: Remedy Ticketing System, ITIL (Information Technology Infrastructure Library) frameworks, IT Service Management (ITSM) processes
Methodologies: ITIL (Information Technology Infrastructure Library) frameworks, IT Service Management (ITSM) processes
Soft Skills: Communication, customer service, problem-solving, troubleshooting
Industry Terms: GNOSC (Global Network Operations Center), MDA (Missile Defense Agency), DoD (Department of Defense), STIGs (Security Technical Implementation Guides)

📝 Enhancement Note: While not explicitly stated, the interview process may include a background check and security clearance process, as the role involves working with sensitive government information.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable

Backend & Server Technologies:

Linux (Red Hat Enterprise Linux, Ubuntu)
Windows Server (2016, 2019)
MS SQL Server (2016, 2019)
IIS (10)
Remedy Ticketing System

Development & DevOps Tools:

ITIL (Information Technology Infrastructure Library) frameworks
IT Service Management (ITSM) processes
DISA Security Technical Implementation Guides (STIGs)

📝 Enhancement Note: While not explicitly stated, the technology stack may include additional tools and systems, depending on the specific needs of the Missile Defense Agency (MDA) and the defense industry.

👥 Team Culture & Values

Web Development Values:

Customer Focus: A strong commitment to providing excellent customer service and ensuring customer satisfaction
Collaboration: A collaborative approach to incident management and service level agreements (SLAs), working effectively with various teams to meet goals and objectives
Continuous Learning: A commitment to staying up-to-date with the latest technologies and best practices in network, system, and application administration
Adaptability: The ability to work effectively in a dynamic, time-constrained environment, adapting to changing circumstances and priorities

Collaboration Style:

A collaborative approach to incident management and service level agreements (SLAs), working effectively with various teams to meet goals and objectives
A focus on communication and customer service, ensuring effective communication with executive management and the government customer
A commitment to staying up-to-date with the latest technologies and best practices in network, system, and application administration

📝 Enhancement Note: The team culture is focused on collaboration, communication, and customer service, with a commitment to staying up-to-date with the latest technologies and best practices in network, system, and application administration.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Incident Management: Effectively managing and resolving incidents in a dynamic, time-constrained environment, with a focus on communication and customer service
Troubleshooting: Troubleshooting complex network, system, and application issues, applying DISA Security Technical Implementation Guides (STIGs) as required
Adaptability: Adapting to changing circumstances and priorities, with a focus on meeting service level agreements (SLAs) and ensuring customer satisfaction

Learning & Development Opportunities:

Technical Training: Opportunities to gain experience with new technologies and systems, as well as to obtain relevant certifications and training
Career Development: Opportunities to take on more responsibilities within the GNOSC team or to move into a leadership role, depending on the individual's skills, experience, and performance
Industry Networking: Opportunities to network with other professionals in the defense industry, gaining insights into emerging technologies and best practices

📝 Enhancement Note: While not explicitly stated, there may be opportunities for career progression within the company or the defense industry, depending on the individual's skills, experience, and performance.

💡 Interview Preparation

Technical Questions:

Network, System, and Application Administration: Questions focusing on incident management, troubleshooting, and problem-solving, with a focus on communication and customer service
Security: Questions focusing on security protocols, DISA Security Technical Implementation Guides (STIGs), and any relevant certifications or training
Missile Defense Agency (MDA) Operations: Questions focusing on the MDA's operations, the DoD's IT infrastructure, and any relevant experience or knowledge

Company & Culture Questions:

Company Culture: Questions focusing on the company's culture, values, and mission, as well as the team's dynamics and collaboration style
Career Growth: Questions focusing on career growth opportunities within the company or the defense industry, depending on the individual's skills, experience, and performance

Portfolio Presentation Strategy:

Highlight any experience with network, system, and application administration through case studies or projects
Showcase problem-solving skills and the ability to troubleshoot complex issues
Include any relevant certifications, such as DoD 8570 IAT II (Security+)

📝 Enhancement Note: While not explicitly stated, the interview process may include a background check and security clearance process, as the role involves working with sensitive government information.

📌 Application Steps

To apply for this System Administrator - Network Operations position:

Submit Your Application: Submit your application through the application link provided
Prepare Your Portfolio: Highlight any experience with network, system, and application administration through case studies or projects, showcasing problem-solving skills and the ability to troubleshoot complex issues. Include any relevant certifications, such as DoD 8570 IAT II (Security+)
Brush Up on Technical Skills: Review network, system, and application administration skills, with a focus on incident management, troubleshooting, and problem-solving. Familiarize yourself with the Missile Defense Agency's (MDA) operations and the DoD's IT infrastructure
Research the Company: Research KIHOMAC's culture, values, and mission, as well as the team's dynamics and collaboration style. Prepare for questions about career growth opportunities within the company or the defense industry, depending on your skills, experience, and performance

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

System Administrator - Network Operations