Swedish Speaking Technical Support Advisor

📍 Job Overview

• Job Title: Swedish Speaking Technical Support Advisor
• Company: Patrique Mercier Recruitment By Nellie
• Location: Sweden (Remote)
• Job Type: Full-Time
• Category: Technical Support & Customer Service
• Date Posted: 2025-07-31

🚀 Role Summary

• Provide exceptional technical support to Swedish-speaking customers via phone, email, and chat platforms
• Troubleshoot and resolve technical issues to ensure high client satisfaction
• Collaborate with product and engineering teams to address complex customer issues
• Maintain accurate records of customer interactions and solutions in CRM systems
• Keep up-to-date with product developments and industry changes to enhance support quality

📝 Enhancement Note: This role requires strong technical aptitude and excellent communication skills to provide outstanding support to Swedish-speaking clients. Prior experience in technical support or customer service is preferred, but the company is willing to train the right candidate.

💻 Primary Responsibilities

• Customer Support: Provide outstanding technical support to Swedish-speaking customers via phone, email, and chat platforms
• Troubleshooting: Identify, troubleshoot, and resolve technical issues to ensure high client satisfaction
• Product Guidance: Guide customers on how to utilize products and features effectively
• Record Keeping: Maintain accurate records of customer interactions and solutions in CRM systems
• Team Collaboration: Work in conjunction with product and engineering teams to address complex customer issues
• Follow-ups: Perform follow-ups to guarantee customer issues are completely resolved and satisfaction is achieved
• Continuous Learning: Keep up-to-date with product developments and industry changes to enhance support quality

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field or equivalent experience

Experience: 0-2 years of experience in technical support, customer service, or a related field

Required Skills:

• Fluency in Swedish and English, both written and spoken
• Strong technical aptitude with excellent troubleshooting capabilities
• Exceptional attention to detail and critical thinking skills
• Strong verbal and written communication skills with a focus on customer care
• Experience using CRM systems and remote support tools (advantageous)

Preferred Skills:

• Experience working in a remote or hybrid environment
• Knowledge of Swedish culture and business etiquette
• Familiarity with relevant technical support tools and software

📊 Web Portfolio & Project Requirements (N/A)

This role does not require a web portfolio or project requirements as it is not a web development or server administration position.

💵 Compensation & Benefits

Salary Range: Competitive monthly salary (region-appropriate for Sweden, considering experience level and remote work)

Benefits:

• Monthly performance bonus
• Fully paid training
• Fully paid relocation package (flight, airport transfer, and hotel)
• Health insurance
• Private health insurance
• 2 extra salaries per year

Working Hours: 40 hours per week, with flexibility for maintenance windows and project deadlines

📝 Enhancement Note: The salary range is estimated based on regional averages for technical support roles in Sweden, considering the remote work arrangement and experience level. Benefits are comprehensive and tailored to the needs of remote employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Recruitment and staffing services

Company Size: Medium (50-250 employees)

Founded: 2001

Team Structure:

• Dedicated customer service team providing technical support to clients
• Product and engineering teams working on developing and improving products
• Collaborative and cross-functional teams working together to address complex customer issues

Development Methodology:

• Agile/Scrum methodologies for continuous improvement and customer satisfaction
• Regular team meetings and training sessions to keep up-to-date with product developments and industry changes

Company Website: Patrique Mercier Recruitment

📝 Enhancement Note: The company culture is focused on providing exceptional customer service and maintaining high client satisfaction. The team structure is collaborative, with dedicated customer service and product/engineering teams working together to address complex customer issues.

📈 Career & Growth Analysis

Technical Support Career Level: Entry to Mid-level

Reporting Structure: Reports directly to the Customer Service Manager

Technical Impact: Directly impacts customer satisfaction and product improvement through accurate record-keeping and collaboration with product and engineering teams

Growth Opportunities:

• Career progression to Senior Technical Support Advisor or Team Lead role
• Specialization in specific products or services
• Opportunities to work on cross-functional projects and gain exposure to different aspects of the business

📝 Enhancement Note: This role offers growth opportunities in the form of career progression, specialization, and cross-functional projects. The company values internal promotion and provides training and development opportunities to support employee growth.

🌐 Work Environment

Office Type: Remote work environment with occasional in-person meetings and training sessions

Office Location(s): Sweden (with flexibility for remote work)

Workspace Context:

• Remote work environment with access to necessary tools and software
• Occasional in-person meetings and training sessions to foster team collaboration and knowledge-sharing
• Flexible working hours to accommodate different time zones and customer needs

Work Schedule: Flexible working hours with a focus on customer support during peak hours

📝 Enhancement Note: The remote work environment offers flexibility and the opportunity to work from anywhere in Sweden. Occasional in-person meetings and training sessions help foster team collaboration and knowledge-sharing.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video call screening to assess language skills and cultural fit
2. Technical assessment to evaluate troubleshooting capabilities and attention to detail
3. Role-play scenarios to assess communication skills and customer care focus
4. Final interview with the Customer Service Manager to discuss expectations and career growth opportunities

Portfolio Review Tips: (N/A)

Technical Challenge Preparation: (N/A)

ATS Keywords: (N/A)

📝 Enhancement Note: The interview process focuses on assessing language skills, technical aptitude, and customer care abilities. Technical challenges and portfolio reviews are not applicable to this role.

🛠 Technology Stack & Web Infrastructure (N/A)

This role does not require a specific technology stack or web infrastructure as it is not a web development or server administration position.

👥 Team Culture & Values

Technical Support Values:

• Customer focus and satisfaction
• Continuous learning and improvement
• Collaboration and teamwork
• Attention to detail and critical thinking
• Excellent communication skills

Collaboration Style:

• Cross-functional collaboration between customer service, product, and engineering teams
• Regular team meetings and training sessions to share knowledge and best practices
• Open communication and feedback culture to support employee growth and development

📝 Enhancement Note: The team culture values customer focus, continuous learning, and collaboration. The collaboration style is cross-functional, with regular team meetings and an open communication and feedback culture.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Troubleshooting complex technical issues and providing effective solutions
• Keeping up-to-date with product developments and industry changes
• Maintaining accurate records and ensuring customer satisfaction

Learning & Development Opportunities:

• Training and development opportunities to enhance technical and customer service skills
• Exposure to different aspects of the business through cross-functional projects
• Opportunities to work with diverse teams and gain experience in different areas of the business

📝 Enhancement Note: Technical challenges in this role involve troubleshooting complex issues, keeping up-to-date with product developments, and maintaining accurate records. Learning and development opportunities include training and development, cross-functional projects, and exposure to diverse teams.

💡 Interview Preparation

Technical Questions:

• (N/A)

Company & Culture Questions:

• How do you approach troubleshooting complex technical issues?
• Can you describe a time when you went above and beyond to ensure customer satisfaction?
• How do you stay up-to-date with product developments and industry changes?
• How do you handle difficult customers or challenging situations?

Portfolio Presentation Strategy: (N/A)

📝 Enhancement Note: Technical questions for this role focus on troubleshooting capabilities, customer care, and continuous learning. Company and culture questions assess the candidate's approach to troubleshooting, customer satisfaction, and adaptability.

📌 Application Steps

To apply for this Swedish Speaking Technical Support Advisor position:

1. Submit your application through the application link
2. Prepare for the phone or video call screening by practicing your Swedish and English language skills
3. Research the company and its products to demonstrate your interest and understanding of the role
4. Prepare for the technical assessment by brushing up on your troubleshooting skills and attention to detail
5. Prepare for the role-play scenarios by practicing your communication skills and customer care focus
6. Review the company's values and culture to ensure a good fit and prepare for the final interview with the Customer Service Manager

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.