📍 Job Overview

• Job Title: Swedish Speaking Customer Support for Online Travel Agency
• Company: Patrique Mercier Recruitment By Nellie
• Location: Sweden
• Job Type: Full-Time, Remote
• Category: Customer Support
• Date Posted: August 1, 2025

🚀 Role Summary

• Provide exceptional customer support to Swedish-speaking clients for an Online Travel Agency.
• Handle travel inquiries, bookings, and service details via phone, email, and chat.
• Resolve complaints and issues, ensuring a smooth travel experience for customers.
• Collaborate with travel partners and internal teams to address customer needs efficiently.
• Gather and analyze customer feedback to contribute to service improvements.

📝 Enhancement Note: This role requires strong communication skills and cultural understanding to provide top-notch customer support in Swedish.

💻 Primary Responsibilities

• Customer Support: Provide excellent customer service to Swedish-speaking clients, handling travel inquiries, bookings, and service details via phone, email, and chat.
• Issue Resolution: Effectively resolve complaints and issues, ensuring customer satisfaction and a smooth travel experience.
• Record Keeping: Maintain accurate records of customer interactions and follow up on outstanding inquiries promptly.
• Feedback Analysis: Gather and analyze customer feedback to identify trends and contribute to service improvements.
• Team Collaboration: Work closely with travel partners and internal teams to address customer needs efficiently and effectively.

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to work independently in a fast-paced environment.

🎓 Skills & Qualifications

Education: A high school diploma or equivalent is required. Relevant experience in customer service or a related field may be considered in lieu of formal education.

Experience: Proven experience in customer service, particularly in the travel or hospitality sector, is preferred.

Required Skills:

• Fluency in Swedish and English, both written and spoken.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Proficient in CRM systems and standard office applications.
• Detail-oriented and able to manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills and the ability to work independently.

Preferred Skills:

• Experience in the travel or hospitality industry.
• Familiarity with online travel agencies and their processes.
• Knowledge of Swedish culture and travel trends.

📝 Enhancement Note: Candidates with experience in Swedish customer service and a passion for travel are highly sought after for this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: The salary range for this position is not specified. However, based on industry standards for remote customer support roles in Sweden, the estimated salary range is SEK 25,000 - 35,000 per month (gross).

Benefits:

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Fully Paid Relocation Package (flight, transfer, and hotel)
• Free Greek Lessons, discounts, and other perks

Working Hours: The working hours for this role are not specified. However, the role requires flexibility to work varied hours, including weekends and holidays if necessary.

📝 Enhancement Note: The salary range and working hours should be confirmed with the hiring organization before making application decisions.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates in the recruitment industry, specializing in connecting skilled professionals with dynamic career opportunities.

Company Size: The company size is not specified. However, as a recruitment agency, it is likely to be a medium to large-sized organization with a diverse range of clients and job opportunities.

Founded: The company was founded by Patrique Mercier and is based in Sweden.

Team Structure: The team structure for this role is not specified. However, as a remote customer support position, the team is likely to be distributed across different time zones and locations.

Development Methodology: The development methodology for this role is not specified. However, as a customer support position, the focus is on providing excellent customer service and resolving customer issues efficiently.

Company Website: Patrique Mercier Recruitment By Nellie

📝 Enhancement Note: The company culture and team structure should be verified directly with the hiring organization before making application decisions.

📈 Career & Growth Analysis (N/A for this role)

🌐 Work Environment

Office Type: This role is a remote position, and there is no physical office to report to.

Office Location(s): The office location for this role is not specified, as it is a remote position.

Workspace Context: As a remote position, the workspace context is the candidate's home or preferred working environment. The company provides the necessary tools and equipment to perform the job effectively.

Work Schedule: The work schedule for this role is not specified. However, the role requires flexibility to work varied hours, including weekends and holidays if necessary.

📝 Enhancement Note: The work environment and work schedule should be confirmed with the hiring organization before making application decisions.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A brief phone or video call to assess language proficiency and cultural fit.
2. Skill Assessment: A practical assessment of customer service skills, problem-solving, and communication abilities.
3. Final Interview: A final interview with the hiring manager or a panel of interviewers to discuss the role, company culture, and career growth opportunities.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation: (N/A for this role)

ATS Keywords: (N/A for this role)

📝 Enhancement Note: The interview process and preparation tips should be verified directly with the hiring organization before making application decisions.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Excellent communication skills and a customer-focused mindset.
• Strong problem-solving abilities and the ability to work independently.
• Cultural understanding and the ability to connect with Swedish-speaking clients.
• Attention to detail and the ability to manage multiple tasks in a fast-paced environment.

Collaboration Style: The collaboration style for this role is not specified. However, as a remote customer support position, the focus is on providing excellent customer service and working closely with travel partners and internal teams to address customer needs efficiently.

📝 Enhancement Note: The team culture and collaboration style should be verified directly with the hiring organization before making application decisions.

⚡ Challenges & Growth Opportunities

Technical Challenges: (N/A for this role)

Learning & Development Opportunities:

• Training and development opportunities to improve customer service skills and industry knowledge.
• The opportunity to work with a diverse range of clients and travel partners.
• Potential career growth opportunities within the company, such as team leadership or management positions.

📝 Enhancement Note: The learning and development opportunities should be verified directly with the hiring organization before making application decisions.

💡 Interview Preparation

Technical Questions: (N/A for this role)

Company & Culture Questions:

• What attracted you to this role and the company?
• How do you handle difficult customers or challenging situations?
• Can you describe a time when you went above and beyond to resolve a customer issue?
• How do you stay organized and manage multiple tasks in a fast-paced environment?

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: The interview questions and preparation tips should be verified directly with the hiring organization before making application decisions.

📌 Application Steps

To apply for this Swedish Speaking Customer Support position:

• Submit your application through the application link provided.
• Prepare for the phone/video screen by practicing your Swedish language skills and familiarizing yourself with common customer service scenarios.
• Research the company and the online travel industry to demonstrate your knowledge and enthusiasm for the role.
• Prepare for the skill assessment by practicing problem-solving and communication exercises.
• Prepare for the final interview by reflecting on your customer service experience, achievements, and career goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer service industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.