Swedish Speaking Customer Support for Online Streaming Service

📍 Job Overview

• Job Title: Swedish Speaking Customer Support for Online Streaming Service
• Company: Patrique Mercier Recruitment By Nellie
• Location: Sweden
• Job Type: Full-Time, Remote
• Category: Customer Support
• Date Posted: 2025-07-31

🚀 Role Summary

• 📝 Enhancement Note: This role is ideal for bilingual individuals passionate about entertainment and technology, seeking to provide exceptional customer support to Swedish-speaking clients of an online streaming service.

• Serve as the first point of contact for Swedish-speaking customers, offering assistance with subscription plans, content availability, and technical issues.

• Collaborate with technical teams to resolve complex problems and enhance the customer experience.

• Stay informed about industry trends and new content releases to provide informed recommendations.

💻 Primary Responsibilities

• 📝 Enhancement Note: This role requires strong communication skills, a customer-focused mindset, and the ability to manage multiple tasks effectively.

• Provide exceptional customer support through phone, email, and chat, addressing customer inquiries and complaints.

• Document customer interactions accurately and ensure timely follow-up on outstanding issues.

• Gather customer feedback to improve the service and address areas for enhancement.

• Collaborate with technical teams to quickly resolve complex problems that customers may encounter.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent required.

Experience:

• Previous customer service experience, preferably within the entertainment or technology sector.

Required Skills:

• Fluency in Swedish and English, both written and spoken.
• Strong communication and problem-solving skills.
• Proficient in handling customer support software and standard office applications.
• Detail-oriented with the ability to manage multiple tasks effectively.
• Proactive approach to resolving issues and assisting clients.
• Willingness to work flexible hours, including evenings and weekends as necessary.

Preferred Skills:

• Experience in the streaming industry or familiarity with streaming services.
• Knowledge of customer support best practices and trends.

📊 Web Portfolio & Project Requirements

• 📝 Enhancement Note: As this role does not require a web portfolio, focus on providing examples of exceptional customer service and problem-solving skills during the interview process.

• Not applicable for this role.

💵 Compensation & Benefits

Salary Range:

• 📝 Enhancement Note: The salary range for this role is not specified. However, based on market research, the average salary for a Swedish-speaking customer support representative in Sweden is approximately 25,000 - 35,000 SEK per month.

Benefits:

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Fully Paid Relocation Package (flight, transfer and hotel)
• Free Greek Lessons, discounts, and other perks

Working Hours:

• Full-time position with flexible hours, including evenings and weekends as necessary.

🎯 Team & Company Context

🏢 Company Culture

• Industry: Entertainment and Technology
• Company Size: Small to Medium-sized
• Founded: Not specified

Team Structure:

• The customer support team consists of bilingual representatives who provide assistance to customers in various languages.
• The team works closely with technical teams to resolve complex problems and enhance the customer experience.

Development Methodology:

• Not specified

Company Website: Patrique Mercier Recruitment By Nellie

📈 Career & Growth Analysis

• 📝 Enhancement Note: As this role is focused on customer support, career growth opportunities may include promotions to team lead or management positions within the customer support department.

• Web Technology Career Level: Entry-level to Mid-level

• Reporting Structure: Reports directly to the Customer Support Manager.

• Technical Impact: Minimal technical impact, as the role focuses on customer support rather than web technology development or infrastructure.

Growth Opportunities:

• Opportunities for career growth within the customer support department, such as promotions to team lead or management positions.
• Opportunities to develop skills in customer support best practices and trends.

🌐 Work Environment

• Office Type: Remote work environment, with the option to work from home or a co-working space.
• Office Location(s): Sweden

Workspace Context:

• A quiet, dedicated workspace with a stable internet connection is required for this remote position.
• Access to standard office applications and customer support software is necessary.

Work Schedule:

• Full-time position with flexible hours, including evenings and weekends as necessary.

📄 Application & Technical Interview Process

Interview Process:

• Phone or video screening to assess language proficiency and customer service skills.
• In-depth interview to discuss customer support experience, problem-solving skills, and cultural fit.
• Final interview with the hiring manager to discuss the role and company culture in more detail.

Portfolio Review Tips:

• Not applicable for this role.

Technical Challenge Preparation:

• Not applicable for this role.

ATS Keywords:

• Customer Support
• Swedish
• English
• Problem-Solving
• Communication Skills
• Customer Service
• Technical Support
• Multitasking
• Proactive Approach

🛠 Technology Stack & Web Infrastructure

• Not applicable for this role, as it focuses on customer support rather than web technology development or infrastructure.

👥 Team Culture & Values

• Web Development Values:

  • Not specified, as this role focuses on customer support rather than web development.

• Collaboration Style:

  • Close collaboration with technical teams to resolve complex problems and enhance the customer experience.
  • Regular team meetings to discuss customer feedback and areas for improvement.

⚡ Challenges & Growth Opportunities

• Technical Challenges:

  • Not applicable for this role, as it focuses on customer support rather than web technology development or infrastructure.

• Learning & Development Opportunities:

  • Opportunities to develop skills in customer support best practices and trends.
  • Opportunities to learn about the streaming industry and new content releases.

💡 Interview Preparation

Technical Questions:

• Not applicable for this role, as it focuses on customer support rather than web technology development or infrastructure.

Company & Culture Questions:

• How do you handle difficult customers or challenging situations?
• Can you describe a time when you went above and beyond to assist a customer?
• How do you stay up-to-date with industry trends and new content releases?

Portfolio Presentation Strategy:

• Not applicable for this role.

📌 Application Steps

To apply for this Swedish-speaking customer support position:

• Submit your application through the application link.
• Prepare examples of exceptional customer service and problem-solving skills for the interview process.
• Research the streaming industry and company culture to demonstrate your interest and enthusiasm for the role.
• Be prepared to discuss your language proficiency and customer service experience in detail.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.