Swedish- or Danish-speaking Customer Support specialist (Travel industry)

📍 Job Overview

• Job Title: Swedish- or Danish-speaking Customer Support Specialist (Travel Industry)
• Company: Concentrix
• Location: Estonia - Work at Home
• Job Type: Full-time (with part-time option)
• Category: Customer Support
• Date Posted: 2025-07-01
• Experience Level: Entry-level to 2 years
• Remote Status: Remote OK (Work from home or office)

🚀 Role Summary

• Provide exceptional customer service via phone and email to Swedish, Norwegian, and Danish-speaking customers in the travel industry.
• Handle bookings, rebookings, and cancellations for air and rail travel, hotel bookings, and more.
• Troubleshoot and find solutions for individual customers to ensure smooth travel experiences.
• 📝 Enhancement Note: This role requires fluency in Swedish, Norwegian, or Danish, with a good command of English to handle multiple markets.

💻 Primary Responsibilities

• Customer Interaction: Handle inbound calls, outbound calls, or internet interactions based on client requirements.
• Problem Resolution: Provide routine problem resolution regarding client's products or services.
• Customer Service: Deliver high-quality customer service support.
• 📝 Enhancement Note: This role involves working in shifts, including evenings and weekends, to cover the required hours.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience: No specific experience required; entry-level to 2 years of experience preferred.

Required Skills:

• Fluency in Swedish, Norwegian, or Danish
• Good command of English
• Strong communication skills
• Problem-solving skills
• Flexibility and adaptability
• Dynamic team player attitude

Preferred Skills:

• Previous customer service experience
• Knowledge of the travel industry
• Familiarity with CRM systems

📊 Web Portfolio & Project Requirements

• Customer Service Experience: Demonstrate previous customer service experience, if any, highlighting problem-solving skills and customer satisfaction.
• Language Proficiency: Provide evidence of language proficiency, such as certificates or previous work experience in a language-required role.
• 📝 Enhancement Note: As this is a customer-facing role, a portfolio showcasing excellent communication skills and customer service would be beneficial.

💵 Compensation & Benefits

Salary Range: Competitive base salary (not specified in the job listing)

Benefits:

• Bonus up to 250 EUR/Gross
• Additional health insurance
• Expenses subsidy (phone, internet, parking, sports, etc.) of 60 EUR/net per month
• Supportive and fun work environment

Working Hours: 8.5-hour shifts, Monday to Sunday, from 9 AM till 8 PM

📝 Enhancement Note: The salary range is not specified in the job listing. Research suggests that customer support specialists in Estonia typically earn between 1,000 EUR to 1,500 EUR per month, depending on experience and the company.

🎯 Team & Company Context

🏢 Company Culture

Industry: Concentrix is a global business services company specializing in customer experience, analytics, and technology. They operate in various industries, including travel.

Company Size: Concentrix is a large company with over 100,000 employees worldwide.

Founded: Concentrix was founded in 1982 and has since grown into a global leader in business services.

Team Structure:

• The customer support team consists of advisors, team leads, and managers.
• The team works in shifts to provide 24/7 customer support.
• 📝 Enhancement Note: The team structure may vary depending on the specific client and project requirements.

Development Methodology:

• Concentrix follows a customer-centric approach to customer service.
• The company uses various tools and systems to manage customer interactions and track performance.
• 📝 Enhancement Note: The development methodology may vary depending on the specific client and project requirements.

Company Website: Concentrix

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry-level to intermediate position in the customer support career path.

Reporting Structure: Customer support specialists report to team leads or managers, who oversee day-to-day operations and provide guidance and support.

Technical Impact: Customer support specialists have a direct impact on customer satisfaction and loyalty by providing excellent service and resolving customer issues.

Growth Opportunities:

• Career Progression: With experience and strong performance, customer support specialists can advance to team lead or manager positions.
• Skill Development: Employees have the opportunity to develop their customer service, communication, and problem-solving skills.
• 📝 Enhancement Note: Concentrix offers various training and development opportunities to help employees grow both personally and professionally.

🌐 Work Environment

Office Type: Concentrix offers both remote and on-site work environments. Employees can choose to work from home or from one of the company's offices in Estonia.

Office Location(s): Maakri 19/1, Tallinn and Soola 3, Tartu

Workspace Context:

• Remote Work: Employees working from home will need a suitable workspace with a stable internet connection and a quiet environment for customer calls.
• On-Site Work: Employees working from the office will have access to shared workspaces, meeting rooms, and other office amenities.
• 📝 Enhancement Note: The work environment may vary depending on whether the employee chooses to work from home or from the office.

Work Schedule: Employees work in 8.5-hour shifts, Monday to Sunday, from 9 AM till 8 PM. The work schedule may vary depending on business needs and client requirements.

📝 Enhancement Note: The work schedule may include evenings and weekends to cover the required hours and provide 24/7 customer support.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Interview: A short phone interview to assess language proficiency and basic customer service skills.
2. Online Test: An online test to evaluate problem-solving skills and customer service knowledge.
3. Interview: A final interview to discuss the role, company culture, and career growth opportunities.
4. Background Check: A background check to ensure the candidate is a good fit for the role and the company.

Portfolio Review Tips:

• Highlight previous customer service experience, if any.
• Provide evidence of language proficiency.
• 📝 Enhancement Note: As this is a customer-facing role, a portfolio showcasing excellent communication skills and customer service would be beneficial.

Technical Challenge Preparation:

• Familiarize yourself with common customer service scenarios and troubleshooting techniques.
• Brush up on your language skills, particularly Swedish, Norwegian, or Danish, and your English proficiency.
• 📝 Enhancement Note: The technical interview process for this role focuses more on assessing language proficiency, customer service skills, and problem-solving abilities rather than technical challenges.

ATS Keywords: Customer Service, Travel Industry, Fluent in Swedish, Fluent in Danish, Good Command of English, Problem Solving, Flexibility, Adaptability, Dynamic Team Player

📝 Enhancement Note: The ATS keywords for this role are primarily focused on customer service, language proficiency, and soft skills relevant to the customer support industry.

🛠 Technology Stack & Web Infrastructure

Customer Service Tools:

• CRM systems (e.g., Salesforce, Zendesk)
• Customer service software (e.g., Freshdesk, Zoho Desk)
• Communication tools (e.g., Skype, Microsoft Teams)
• 📝 Enhancement Note: The specific customer service tools used may vary depending on the client and project requirements.

📥 Application Steps

To apply for this Swedish- or Danish-speaking Customer Support Specialist position:

1. Submit your application through the application link provided.
2. Prepare for the phone interview by brushing up on your language skills and customer service knowledge.
3. Complete the online test, focusing on problem-solving skills and customer service scenarios.
4. Research Concentrix and the travel industry to demonstrate your interest and understanding of the role.
5. Prepare for the final interview by considering your career goals, motivations, and how you can contribute to the team's success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.