📍 Job Overview

Job Title: Swedish- or Danish-speaking Customer Support Specialist (Travel Industry)
Company: Concentrix
Location: Estonia (Remote or Office)
Job Type: Full-Time (Part-Time available)
Category: Customer Support
Date Posted: July 1, 2025
Experience Level: Entry to Mid-Level
Remote Status: Remote OK (Work from Home or Office)

🚀 Role Summary

Provide excellent customer service to Swedish, Norwegian, and Danish-speaking customers via phone and email.
Handle bookings, rebookings, and cancellations for air and rail travel, hotels, and more.
Find solutions for individual customer needs to ensure a smooth travel experience.
Fluent in Swedish, Norwegian, or Danish, with a good command of English.

📝 Enhancement Note: This role requires strong communication skills and cultural understanding to effectively assist customers in their native languages. Familiarity with travel industry processes and products is a plus.

💻 Primary Responsibilities

Customer Interaction: Handle inbound and outbound calls, as well as emails, to provide customer support and resolve routine problems regarding the client's products or services.
Booking Management: Assist customers with new bookings, rebookings, and cancellations for various travel services.
Problem Solving: Find creative solutions for individual customer needs to ensure their journey runs smoothly.
Cross-selling & Upselling: Identify opportunities to promote additional products or services to customers.

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to multitask, as well as a customer-focused mindset to deliver exceptional service.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Relevant college degree preferred.

Experience: Previous customer service experience, preferably in the travel industry, is a plus but not required.

Required Skills:

Fluency in Swedish, Norwegian, or Danish (native or bilingual level)
Good command of English (B2 level or higher)
Strong communication and active listening skills
Excellent problem-solving skills
Ability to work in a fast-paced, dynamic environment
Strong computer literacy and proficiency in MS Office Suite

Preferred Skills:

Previous customer service experience in the travel industry
Familiarity with CRM software and contact center tools
Knowledge of Agile methodologies and customer service best practices
Experience working remotely or in a virtual team environment

📝 Enhancement Note: While not explicitly stated, having experience with customer service software and a basic understanding of the travel industry can be beneficial for this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: The base salary is competitive and commensurate with experience. The bonus can reach up to 250 EUR gross per month.

Benefits:

Additional health insurance
Expenses subsidy (phone, internet, parking, sports, etc.) of 60 EUR/net per month
Supportive and fun coworkers
Flexible work arrangements (remote or office-based)

Working Hours: Work in 8.5-hour shifts, Monday to Sunday, from 9 AM to 8 PM.

📝 Enhancement Note: The salary range and benefits are competitive for the Estonian market and reflect the company's commitment to employee well-being and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Concentrix is a global business services company specializing in customer experience, analytics, and technology. They operate in over 70 countries and serve well-known brands across various industries, including travel.

Company Size: Concentrix is a large company with over 250,000 employees worldwide, offering a diverse and dynamic work environment.

Founded: 1987 (as Convergys Corporation, later acquired by Concentrix in 2017)

Team Structure:

The customer support team consists of advisors, team leaders, and managers.
The team follows a flat hierarchy, with regular communication and collaboration across departments.
The work environment is multicultural, with team members from various backgrounds and locations.

Development Methodology:

Concentrix follows Agile methodologies for project management and continuous improvement.
The company encourages regular training and development opportunities to help employees grow in their careers.

Company Website: Concentrix

📝 Enhancement Note: Concentrix is known for its strong company culture, focusing on employee engagement, diversity, and inclusion. The company's global presence offers opportunities for career growth and exposure to various industries.

📈 Career & Growth Analysis

Customer Support Specialist Career Level: This role is an entry to mid-level position in the customer support career path. It provides an excellent starting point for individuals interested in building a career in customer service or the travel industry.

Reporting Structure: The Customer Support Specialist reports directly to the Team Leader or Customer Support Manager.

Technical Impact: This role has a direct impact on customer satisfaction and loyalty by providing excellent service and resolving customer issues efficiently.

Growth Opportunities:

Promotion: Progression to Team Leader, Customer Support Manager, or other supervisory roles based on performance and experience.
Specialization: Transition to specialized roles within the customer support or travel industry, such as business travel or loyalty programs.
Cross-functional Opportunities: Explore opportunities in related fields, such as quality assurance, training, or project management.

📝 Enhancement Note: Concentrix offers a clear career path for customer support professionals, with opportunities for growth and development within the company.

🌐 Work Environment

Office Type: Concentrix offers both remote and office-based work environments, allowing employees to choose the setting that best suits their preferences and needs.

Office Location(s):

Maakri 19/1, Tallinn
Soola 3, Tartu

Workspace Context:

Remote Work: A dedicated workspace with a reliable internet connection and appropriate equipment is required for remote employees.
Office Work: Concentrix offices provide a collaborative workspace with modern facilities and amenities, including break rooms, relaxation areas, and on-site parking.

Work Schedule: The work schedule is flexible, with shifts available throughout the day and evening, Monday through Sunday.

📝 Enhancement Note: Concentrix offers a flexible work environment, catering to employees' preferences and needs, whether they choose to work remotely or from the office.

📄 Application & Technical Interview Process

Interview Process:

Phone Interview: A brief phone interview to assess communication skills and cultural fit.
Online Test: An online test to evaluate problem-solving skills and customer service aptitude.
Interview: A more in-depth interview to discuss the role, company culture, and career aspirations.
Background Check: A background check to ensure the candidate meets the company's security and compliance standards.

Portfolio Review Tips (N/A for this role)

Technical Challenge Preparation (N/A for this role)

ATS Keywords: Customer Service, Travel Industry, Fluent in Swedish, Fluent in Danish, Problem Solving, Communication, Agile, CRM, MS Office Suite

📝 Enhancement Note: While there are no technical challenges or portfolio requirements for this role, demonstrating strong communication skills and cultural understanding during the interview process will be crucial for success.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Concentrix prioritizes customer satisfaction and strives to exceed customer expectations.
Integrity: The company values honesty, transparency, and ethical behavior in all interactions.
Respect: Concentrix fosters a culture of mutual respect, diversity, and inclusion.
Excellence: The company encourages continuous learning, improvement, and high performance.

Collaboration Style:

Cross-functional Collaboration: Concentrix encourages collaboration and communication across departments and teams to drive innovation and success.
Knowledge Sharing: The company promotes a culture of learning and growth, with regular training and development opportunities.
Mentoring: Concentrix offers mentoring programs to support employees in their career development and growth.

📝 Enhancement Note: Concentrix's customer support values and collaboration style create a supportive and inclusive work environment that empowers employees to succeed.

⚡ Challenges & Growth Opportunities

Technical Challenges (N/A for this role)

Learning & Development Opportunities:

Training Programs: Concentrix offers various training programs to help employees develop their skills and advance their careers.
Online Learning Resources: The company provides access to online learning platforms and resources to support continuous learning and development.
Career Development: Concentrix encourages employees to explore career growth opportunities within the company, including promotions, transfers, or role changes.

📝 Enhancement Note: Concentrix's learning and development opportunities enable employees to grow professionally and personally, fostering a culture of continuous improvement and success.

💡 Interview Preparation

Technical Questions (N/A for this role)

Company & Culture Questions:

How do you handle difficult or upset customers?
Can you describe a time when you went above and beyond to assist a customer?
How do you stay organized and manage your time effectively when handling multiple customer inquiries?
How do you approach learning new products or services to better assist customers?

Portfolio Presentation Strategy (N/A for this role)

📝 Enhancement Note: Preparing for the interview by reflecting on past customer service experiences and demonstrating strong communication skills will be essential for success in this role.

📌 Application Steps

To apply for this Swedish- or Danish-speaking Customer Support Specialist (Travel Industry) position:

Submit your application through the provided link.
Prepare for the phone interview by practicing your communication skills and researching the company and role.
Complete the online test, focusing on problem-solving skills and customer service aptitude.
Attend the interview, prepared to discuss your customer service experience, cultural understanding, and career aspirations.
Successfully complete the background check to meet the company's security and compliance standards.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer service industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Swedish- or Danish-speaking Customer Support specialist (Travel industry)