📍 Job Overview

• Job Title: Support Engineer 1 (Supply Chain Planning / Cloud Applications / ASRE)
• Company: Blue Yonder
• Location: Bangalore, Karnātaka, India
• Job Type: On-site, Full-time
• Category: DevOps, Technical Support
• Date Posted: 2025-06-25
• Experience Level: 5-10 years
• Remote Status: On-site

🚀 Role Summary

• Collaborate with global teams to understand and resolve complex customer issues in supply chain planning solutions.
• Drive operational improvements and enhance support capabilities through tools, technology, and subject matter expertise.
• Work closely with regional customers and internal stakeholders to implement and support designed products and solutions.
• Contribute to achieving site reliability engineering KPI targets and improve product quality by working closely with product development teams.

📝 Enhancement Note: This role requires a balance of technical depth in supply chain planning solutions and strong collaboration skills to work effectively with diverse teams and customers.

💻 Primary Responsibilities

• Customer Support: Provide functional and technical support to customer upgrades, deployments, rollouts, and post-production phases.
• Issue Resolution: Understand and triage critical/complex customer issues, conducting necessary technical research, and create knowledge articles for recurring cases.
• Root Cause Analysis: Provide direction and inputs for root cause analysis and propose prevention ideas.
• Operational Improvements: Drive and execute operational improvements such as automation and process changes.
• Product Expertise: Communicate product and solution expertise to internal teams and customers, understanding the SaaS offering, features, and functionality deployed for a given customer.
• Collaboration: Work closely with product development teams to improve product quality and engage early in implementation to work on case deflection.

📝 Enhancement Note: This role involves a mix of technical problem-solving, process improvement, and customer interaction, requiring strong analytical, communication, and interpersonal skills.

🎓 Skills & Qualifications

Education: Bachelor’s degree in STEM (preferred) or a related field.

Experience: Minimum 7-10 years of experience in customer-facing SaaS supply chain solution support, consulting, or DevOps.

Required Skills:

• Strong analytical and problem-solving skills
• Programming language experience in Java/J2EE concepts – JDBC, C++
• Knowledge of operating systems (e.g., Windows, UNIX, LINUX)
• Understanding of scripting languages – Unix Shell Scripting, PowerShell, Python, etc.
• Experience with Oracle database and/or WebLogic, Java preferred
• Previous experience providing software support to customers in on-premise and/or cloud-hosted environments
• Knowledge of Blue Yonder products, specifically Supply Chain Planning solutions (Enterprise Supply Planning, Supply Chain Planner, Demand, Fulfillment, Sales and Operation Planning, Order Promiser…)
• Supply chain domain experience and exposure to DevOps is preferred

Preferred Skills:

• Microsoft Azure and SaaS solution support experience
• Basic knowledge of relevant industry domain and business processes of the customers
• Understanding of SAAS consumption, adoption, and business value KPIs related to planning solution

📝 Enhancement Note: Candidates should possess a strong technical foundation in supply chain planning solutions and related technologies, with a focus on problem-solving and continuous learning.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience in supporting and troubleshooting supply chain planning solutions, with a focus on Blue Yonder products
• Showcase problem-solving skills through case studies or examples of complex issue resolution
• Highlight any experience in automation, process improvement, or driving operational excellence in a SaaS environment

Technical Documentation:

• Provide examples of knowledge articles or documentation created to address recurring customer issues
• Demonstrate understanding of root cause analysis and problem-solving methodologies
• Showcase any experience in driving continuous improvement or process optimization in a support role

📝 Enhancement Note: As this role focuses on customer support and issue resolution, candidates should emphasize their problem-solving skills and experience in driving operational excellence in their portfolio.

💵 Compensation & Benefits

Salary Range: INR 15,00,000 - 20,00,000 per annum (Estimated, based on industry standards for a mid-level DevOps role in Bangalore)

Benefits:

• Competitive health, dental, and vision insurance plans
• Retirement savings plans with company match
• Generous time-off policies, including vacation, sick leave, and holidays
• Employee assistance programs and wellness resources
• Professional development opportunities and tuition reimbursement
• Employee discounts and perks

Working Hours: Full-time (40 hours/week), with flexible hours and on-call rotations to manage customer escalations

📝 Enhancement Note: The estimated salary range is based on market research for mid-level DevOps roles in Bangalore, considering the candidate's experience level and the role's requirements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Supply chain management and logistics software solutions

Company Size: Large (10,001+ employees)

Founded: 1985

Team Structure:

• The Support Engineer will work within the Planning Support Team, collaborating with global Product Development, Functional, and Technical teams in various customer engagements.
• The team follows an integrated model, working closely with cross-functional/development teams to foster a more controlled environment.

Development Methodology:

• Agile/Scrum methodologies for sprint planning and product development
• Code review, testing, and quality assurance practices
• Deployment strategies, CI/CD pipelines, and server management for SaaS environments

Company Website: Blue Yonder

📝 Enhancement Note: Blue Yonder's culture emphasizes customer centricity, collaboration, and continuous improvement, which aligns well with the Support Engineer role's focus on customer support and operational excellence.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level DevOps or Technical Support Specialist, focusing on supply chain planning solutions and customer support

Reporting Structure: The Support Engineer will report to the Manager of Planning Support, working closely with various teams, including Product Development, Functional, Technical, and Cloud Operations.

Technical Impact: The role involves driving operational improvements, enhancing support capabilities, and contributing to site reliability engineering KPI targets, directly impacting the customer experience and product quality.

Growth Opportunities:

• Technical skill development and specialization in supply chain planning solutions and related technologies
• Technical leadership potential through team management and architecture decisions
• Career progression paths, such as Senior Support Engineer, Technical Lead, or Manager roles

📝 Enhancement Note: This role offers growth opportunities in technical expertise, leadership, and career progression, with a focus on driving operational excellence and customer satisfaction.

🌐 Work Environment

Office Type: Modern, collaborative workspace with dedicated support and development teams

Office Location(s): Bangalore, India

Workspace Context:

• Collaborative workspaces with multiple monitors and testing devices available
• Cross-functional team interaction and collaboration opportunities with global customers and internal stakeholders
• Flexible work arrangements to manage customer escalations and deployment windows

Work Schedule: Full-time (40 hours/week), with flexible hours and on-call rotations to manage customer escalations

📝 Enhancement Note: The work environment encourages collaboration and flexibility, with a focus on driving operational excellence and customer satisfaction.

📄 Application & Technical Interview Process

Interview Process:

1. Technical Assessment: Demonstrate problem-solving skills through case studies or examples of complex issue resolution in supply chain planning solutions.
2. Behavioral Interview: Discuss customer-centric mindset, collaboration, and adaptability to new technologies and platforms.
3. Cultural Fit Assessment: Evaluate communication skills, interpersonal skills, and cultural awareness during internal and external conversations.
4. Final Evaluation: Assess the candidate's overall fit for the role, considering their technical skills, problem-solving abilities, and cultural alignment.

Portfolio Review Tips:

• Highlight experience in supporting and troubleshooting supply chain planning solutions, with a focus on Blue Yonder products
• Showcase problem-solving skills and case studies demonstrating complex issue resolution
• Emphasize any experience in automation, process improvement, or driving operational excellence in a SaaS environment

Technical Challenge Preparation:

• Brush up on supply chain planning solutions, specifically Blue Yonder products, and related technologies
• Review root cause analysis methodologies and problem-solving techniques
• Familiarize oneself with the company's products, services, and industry-specific challenges

ATS Keywords: (Organized by category)

• Programming Languages: Java, J2EE, JDBC, C++, Python, PowerShell, Unix Shell Scripting
• Web Frameworks & Libraries: N/A (Focus on supply chain planning solutions)
• Server Technologies: Oracle Database, WebLogic, Microsoft Azure
• Databases: Oracle
• Tools: JIRA, Confluence, ServiceNow, Azure DevOps, Git
• Methodologies: Agile, Scrum, Site Reliability Engineering (SRE)
• Soft Skills: Communication, Interpersonal, Problem-Solving, Analytical, Adaptability, Customer-Centric
• Industry Terms: Supply Chain Planning, Demand Planning, Fulfillment, Sales and Operation Planning, Order Promiser, SaaS, DevOps, Cloud Applications, ASRE

📝 Enhancement Note: The interview process focuses on technical problem-solving, customer-centric mindset, and cultural fit, with a strong emphasis on supply chain planning solutions and related technologies.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A (Focus on supply chain planning solutions)

Backend & Server Technologies:

• Oracle Database
• WebLogic
• Microsoft Azure

Development & DevOps Tools:

• JIRA
• Confluence
• ServiceNow
• Azure DevOps
• Git

📝 Enhancement Note: The technology stack focuses on supply chain planning solutions, with an emphasis on Oracle Database, WebLogic, and Microsoft Azure for cloud applications.

👥 Team Culture & Values

Web Development Values:

• Customer-centric mindset and ownership
• Collaboration and cross-functional teamwork
• Continuous learning and improvement
• Adaptability to new technologies and platforms
• Respect for diversity and cultural differences

Collaboration Style:

• Cross-functional integration between support, development, and business teams
• Code review culture and peer programming practices
• Knowledge sharing, technical mentoring, and continuous learning

📝 Enhancement Note: Blue Yonder's culture emphasizes customer centricity, collaboration, and continuous improvement, which aligns well with the Support Engineer role's focus on customer support and operational excellence.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Resolving complex customer issues in supply chain planning solutions, with a focus on Blue Yonder products
• Driving operational improvements and enhancing support capabilities in a SaaS environment
• Contributing to site reliability engineering KPI targets and improving product quality through collaboration with product development teams

Learning & Development Opportunities:

• Technical skill development and specialization in supply chain planning solutions and related technologies
• Conference attendance, certification, and community involvement in supply chain management and logistics software solutions
• Technical mentorship, leadership development, and architecture decision-making opportunities

📝 Enhancement Note: This role offers technical challenges and learning opportunities focused on supply chain planning solutions, driving operational excellence, and enhancing customer satisfaction.

💡 Interview Preparation

Technical Questions:

• Describe your experience in supporting and troubleshooting supply chain planning solutions, with a focus on Blue Yonder products.
• Walk us through a complex customer issue you've resolved, highlighting your problem-solving skills and the steps you took to identify and address the root cause.
• How do you approach automation and process improvement in a SaaS support environment?

Company & Culture Questions:

• How do you ensure a customer-centric mindset and approach in your support interactions?
• Describe a time when you had to adapt to new technologies or platforms in a support role. How did you approach this change, and what was the outcome?
• How do you balance the need for technical depth with strong collaboration skills when working with diverse teams and customers?

Portfolio Presentation Strategy:

• Highlight your experience in supporting and troubleshooting supply chain planning solutions, with a focus on Blue Yonder products
• Showcase problem-solving skills and case studies demonstrating complex issue resolution
• Emphasize any experience in automation, process improvement, or driving operational excellence in a SaaS environment

📝 Enhancement Note: The interview preparation focuses on technical problem-solving, customer-centric mindset, and adaptability, with a strong emphasis on supply chain planning solutions and related technologies.

📌 Application Steps

To apply for the Support Engineer 1 (Supply Chain Planning / Cloud Applications / ASRE) position at Blue Yonder:

1. Customize Your Portfolio: Highlight your experience in supporting and troubleshooting supply chain planning solutions, with a focus on Blue Yonder products. Include case studies or examples of complex issue resolution and any experience in automation, process improvement, or driving operational excellence in a SaaS environment.
2. Optimize Your Resume: Emphasize your technical skills, problem-solving abilities, and customer-centric mindset. Highlight any experience in supply chain planning solutions, DevOps, or related technologies.
3. Prepare for Technical Interviews: Brush up on supply chain planning solutions, specifically Blue Yonder products, and related technologies. Review root cause analysis methodologies and problem-solving techniques. Familiarize yourself with the company's products, services, and industry-specific challenges.
4. Research the Company: Understand Blue Yonder's products, services, and industry-specific challenges. Familiarize yourself with their company culture, values, and mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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