Strategic Customer Value Advisor - Dynamics 365 & Cloud Solutions (Nordic Region) at Cepheo

📍 Job Overview

Job Title: Strategic Customer Value Advisor - Dynamics 365 & Cloud Solutions (Nordic Region)
Company: Cepheo
Location: Multiple locations across Denmark, Norway, Sweden, and Poland
Job Type: Full-time
Category: Strategic Consulting, Customer Success, ERP Solutions
Date Posted: 2025-05-21
Experience Level: 10+ years
Remote Status: Remote OK (positions available in Denmark, Norway, Sweden, and Poland)

🚀 Role Summary

Strategic Customer Value Advisor responsible for driving customer success and ensuring optimal utilization of Microsoft Dynamics 365, Power Platform, and Azure solutions.
Key focus areas: Customer engagement, value realization, solution implementation, operational excellence, stakeholder management, contract negotiations, and team collaboration.
Ideal candidate: Proven track record in selling ERP and service solutions, strong advisory skills, expertise in stakeholder management, and a reliable team player.

💻 Primary Responsibilities

Customer Engagement: Work closely with major Nordic customers to understand their needs and provide tailored solutions.
Value Realization: Proactively identify opportunities to enhance customer investment through optimized solution adoption and Evergreen service delivery.
Solution Implementation: Guide customers through the process of going live with their solutions, ensuring a smooth transition and optimal performance.
Operational Excellence: Provide robust services to maintain and enhance customer solutions in operations.
Stakeholder Management: Build and maintain strong relationships with key stakeholders, ensuring alignment and satisfaction.
Contract Negotiations: Lead negotiations to secure favorable terms and conditions for both Cepheo and our customers.
Team Collaboration: Foster a collaborative environment, recognizing that teamwork is crucial for success.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, IT, or a related field. Relevant certifications (e.g., Microsoft Certified: Dynamics 365 CE Functional Consultant Associate) are a plus.

Experience: Proven track record in selling ERP and service solutions (10+ years), with strong advisory skills and expertise in stakeholder management and contract negotiations.

Required Skills:

Proven experience in customer success or a similar role within the Microsoft ecosystem.
Excellent communication, presentation, and interpersonal skills.
Strong business acumen and strategic thinking.
Ability to build and maintain strong relationships with key stakeholders.
Proficiency in Microsoft Dynamics 365, Power Platform, and Azure.
Fluency in English; additional Nordic languages are a plus.

Preferred Skills:

Experience working with multinational organizations.
Familiarity with Agile methodologies and project management.
Knowledge of the local market and industry trends.
Ability to travel and work across multiple time zones.

📊 Web Portfolio & Project Requirements (N/A - not applicable for this role)

💵 Compensation & Benefits

Salary Range: Competitive salary package based on experience and location. Research indicates that the average salary for a Strategic Customer Value Advisor in the Nordics ranges from 70,000 to 120,000 DKK per year, depending on factors such as experience, location, and company size.

Benefits:

Comprehensive health insurance and pension plans.
Generous vacation policy.
Employee stock ownership plans.
Professional development opportunities, including training and certifications.
Flexible work arrangements and remote work options.
Attractive bonus and incentive structures.

Working Hours: Full-time position with a standard workweek of 40 hours, with flexibility for project deadlines and customer needs.

📝 Enhancement Note: The salary range and benefits provided are estimates based on market research and may vary depending on the specific location and company policy.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cepheo operates in the technology and consulting sectors, focusing on Microsoft Dynamics 365, Power Platform, and Azure solutions.

Company Size: With over 450 local industry specialists across 17 locations in Denmark, Norway, Sweden, and Poland, Cepheo is one of the largest and most experienced Microsoft Dynamics 365 partners in the Nordics.

Founded: Cepheo was founded in 2001 and has since grown to become a leading provider of full-stack solutions and value-added services based on Microsoft's ecosystem.

Team Structure:

Cepheo's team consists of experienced Microsoft Dynamics 365, Power Platform, and Azure specialists, including functional consultants, technical architects, developers, and project managers.
The organization is structured to facilitate cross-functional collaboration and knowledge sharing between teams and disciplines.

Development Methodology:

Cepheo follows Agile methodologies for project management and solution delivery, ensuring efficient and effective implementation of customer solutions.
The company emphasizes continuous improvement, innovation, and staying up-to-date with the latest Microsoft technologies and best practices.

Company Website: Cepheo

📝 Enhancement Note: Cepheo's company culture is characterized by a strong focus on customer success, collaboration, and continuous learning. The organization values expertise, innovation, and a customer-centric approach.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a senior-level position within the strategic consulting and customer success domain, focusing on driving customer value and ensuring optimal utilization of Microsoft Dynamics 365, Power Platform, and Azure solutions.

Reporting Structure: The Strategic Customer Value Advisor reports directly to the Group Head of Managed Operations/Evergreen and works closely with various teams, including sales, delivery, and customer success.

Technical Impact: The role has a significant impact on customer satisfaction, solution adoption, and the overall success of Cepheo's customers. The Strategic Customer Value Advisor is responsible for driving customer value and ensuring that Cepheo's customers achieve their desired business outcomes.

Growth Opportunities:

Career Progression: With Cepheo's focus on employee development and growth, there are opportunities for the Strategic Customer Value Advisor to advance to leadership roles, such as Group Head or Director positions, as the company continues to expand and grow.
Technical Skill Development: The role offers opportunities to deepen expertise in Microsoft Dynamics 365, Power Platform, and Azure, as well as adjacent technologies and industry trends.
Geographic Expansion: As Cepheo continues to expand its presence in the Nordics and beyond, there may be opportunities for the Strategic Customer Value Advisor to take on regional or global responsibilities.

📝 Enhancement Note: Cepheo's growth opportunities are driven by the company's commitment to employee development, customer success, and continuous improvement. The Strategic Customer Value Advisor's career progression is closely tied to the organization's success and expansion.

🌐 Work Environment

Office Type: Cepheo's offices are modern, collaborative workspaces designed to facilitate teamwork and innovation. The company offers flexible work arrangements, including remote work options, to accommodate employees' needs and preferences.

Office Location(s): Cepheo has offices in multiple locations across Denmark, Norway, Sweden, and Poland. For this role, the Strategic Customer Value Advisor can be positioned anywhere across the Nordics and should expect some travel.

Workspace Context:

Collaborative Environment: Cepheo's offices are designed to encourage teamwork, knowledge sharing, and cross-functional collaboration between teams and disciplines.
Modern Tools and Equipment: Cepheo provides its employees with access to the latest tools, technologies, and equipment to ensure optimal productivity and performance.
Flexible Work Arrangements: Cepheo offers flexible work arrangements, including remote work options, to accommodate employees' needs and preferences.

Work Schedule: The Strategic Customer Value Advisor is expected to work a standard workweek of 40 hours, with flexibility for project deadlines and customer needs. The role may require occasional travel and working across multiple time zones.

📝 Enhancement Note: Cepheo's work environment is characterized by a strong focus on collaboration, innovation, and employee well-being. The company's flexible work arrangements and modern workspaces contribute to a productive and engaging work environment.

📄 Application & Technical Interview Process

Interview Process:

Screening: Initial phone or video call to assess cultural fit and basic qualifications.
Deep Dive: In-depth conversation to explore the candidate's experience, skills, and strategic approach to customer success.
Case Study: Presentation and discussion of a customer success case study, focusing on problem-solving, strategic thinking, and communication skills.
Final Interview: Meeting with key stakeholders, including the Group Head of Managed Operations/Evergreen, to discuss the candidate's fit for the role and Cepheo's organization.

Portfolio Review Tips:

Customer Success Case Studies: Prepare detailed case studies demonstrating your track record in driving customer success and ensuring optimal utilization of Microsoft Dynamics 365, Power Platform, and Azure solutions.
Strategic Approach: Highlight your ability to develop and implement strategic plans to enhance customer investment and ensure long-term success.
Communication Skills: Emphasize your strong communication, presentation, and interpersonal skills, as well as your ability to build and maintain strong relationships with key stakeholders.

Technical Challenge Preparation:

Microsoft Dynamics 365, Power Platform, and Azure: Brush up on your technical skills and be prepared to discuss specific features, functionalities, and best practices related to these platforms.
Industry Trends: Stay up-to-date with the latest trends and developments in the Microsoft ecosystem, as well as adjacent technologies and industry trends.
Strategic Thinking: Practice applying strategic thinking to customer success scenarios, focusing on driving value and ensuring optimal solution utilization.

ATS Keywords: Microsoft Dynamics 365, Power Platform, Azure, Customer Success, Strategic Consulting, ERP Solutions, Stakeholder Management, Contract Negotiations, Team Collaboration, Agile Methodologies, Project Management, Customer Engagement, Value Realization, Solution Implementation, Operational Excellence.

📝 Enhancement Note: The interview process for the Strategic Customer Value Advisor role is designed to assess the candidate's strategic thinking, customer success experience, and cultural fit with Cepheo's organization. The portfolio review and technical challenge preparation should focus on demonstrating the candidate's ability to drive customer value and ensure optimal utilization of Microsoft Dynamics 365, Power Platform, and Azure solutions.

🛠 Technology Stack & Web Infrastructure (N/A - not applicable for this role)

👥 Team Culture & Values

Web Development Values:

Customer Focus: Cepheo places a strong emphasis on understanding and addressing customer needs, ensuring that solutions are tailored to meet their unique requirements.
Innovation: Cepheo fosters a culture of continuous learning and innovation, encouraging employees to stay up-to-date with the latest technologies and best practices.
Collaboration: Cepheo values teamwork and cross-functional collaboration, recognizing that collective effort is essential for success.
Expertise: Cepheo emphasizes the importance of deep technical expertise and a strong commitment to delivering high-quality solutions.

Collaboration Style:

Cross-Functional Integration: Cepheo encourages collaboration between teams and disciplines, ensuring that everyone works together to achieve common goals.
Code Review Culture: While not directly applicable to this role, Cepheo's development teams emphasize code reviews and peer programming to ensure high-quality solutions and knowledge sharing.
Knowledge Sharing: Cepheo fosters a culture of knowledge sharing, with regular training sessions, workshops, and brown bag lunches to help employees expand their skills and expertise.

📝 Enhancement Note: Cepheo's team culture is characterized by a strong focus on customer success, collaboration, and continuous learning. The organization values expertise, innovation, and a customer-centric approach.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Success: Developing and implementing strategic plans to enhance customer investment and ensure long-term success.
Solution Optimization: Identifying opportunities to optimize customer solutions and maximize their utilization of Microsoft Dynamics 365, Power Platform, and Azure features.
Stakeholder Management: Building and maintaining strong relationships with key stakeholders, ensuring alignment and satisfaction.
Contract Negotiations: Leading negotiations to secure favorable terms and conditions for both Cepheo and our customers.

Learning & Development Opportunities:

Career Progression: Advancing to leadership roles, such as Group Head or Director positions, as the company continues to expand and grow.
Technical Skill Development: Deepening expertise in Microsoft Dynamics 365, Power Platform, and Azure, as well as adjacent technologies and industry trends.
Geographic Expansion: Taking on regional or global responsibilities as Cepheo continues to expand its presence in the Nordics and beyond.

📝 Enhancement Note: Cepheo's challenges and growth opportunities are driven by the company's commitment to customer success, continuous improvement, and employee development. The Strategic Customer Value Advisor's role is crucial in addressing these challenges and capitalizing on growth opportunities.

💡 Interview Preparation

Technical Questions:

Customer Success Strategies: Discuss your approach to developing and implementing strategic plans to enhance customer investment and ensure long-term success.
Solution Optimization: Describe your experience in identifying opportunities to optimize customer solutions and maximize their utilization of Microsoft Dynamics 365, Power Platform, and Azure features.
Stakeholder Management: Explain your strategies for building and maintaining strong relationships with key stakeholders, ensuring alignment and satisfaction.
Contract Negotiations: Detail your experience in leading negotiations to secure favorable terms and conditions for both Cepheo and our customers.

Company & Culture Questions:

Company Culture: Describe what aspects of Cepheo's company culture appeal to you and how you would contribute to the organization's success.
Team Dynamics: Discuss your experience working in collaborative, cross-functional teams and how you would contribute to Cepheo's team culture.
Customer Focus: Explain how you would ensure that Cepheo's customers remain the primary focus of your work and how you would address their unique needs and requirements.

Portfolio Presentation Strategy:

Customer Success Case Studies: Present detailed case studies demonstrating your track record in driving customer success and ensuring optimal utilization of Microsoft Dynamics 365, Power Platform, and Azure solutions.
Strategic Approach: Highlight your ability to develop and implement strategic plans to enhance customer investment and ensure long-term success.
Communication Skills: Emphasize your strong communication, presentation, and interpersonal skills, as well as your ability to build and maintain strong relationships with key stakeholders.

📝 Enhancement Note: The interview preparation for the Strategic Customer Value Advisor role should focus on demonstrating the candidate's ability to drive customer value, ensure optimal utilization of Microsoft Dynamics 365, Power Platform, and Azure solutions, and contribute to Cepheo's company culture and team dynamics.

📌 Application Steps

To apply for this Strategic Customer Value Advisor position:

Submit your application through the Cepheo careers page.
Prepare detailed customer success case studies, highlighting your ability to drive customer value and ensure optimal utilization of Microsoft Dynamics 365, Power Platform, and Azure solutions.
Tailor your resume to emphasize your relevant experience, skills, and strategic approach to customer success.
Research Cepheo's company culture, team dynamics, and customer focus to ensure a strong fit for the role.
Practice your presentation and communication skills, focusing on building and maintaining strong relationships with key stakeholders.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and strategic consulting industry-standard assumptions. All details should be verified directly with Cepheo before making application decisions.

Strategic Customer Value Advisor - Dynamics 365 & Cloud Solutions (Nordic Region)