Staff SW Engineer - SRE

📍 Job Overview

• Job Title: Staff SW Engineer - SRE
• Company: Visa
• Location: Bangalore, Karnātaka, India
• Job Type: Hybrid
• Category: DevOps Engineer
• Date Posted: 2025-06-26
• Experience Level: 5-10 years
• Remote Status: On-site/Hybrid

🚀 Role Summary

Visa's Commercial and Money Movement Solutions (CMS) division is seeking a Staff Software Engineer to join their Payment Solutions team. This role focuses on Systems Reliability Engineering (SRE) for multiple fast-growing products, including Visa Business Solutions, Government Solutions, and Visa Direct. The ideal candidate will be passionate about ensuring the reliability, availability, and performance of these critical systems.

📝 Enhancement Note: This role requires a strong background in SRE principles, with a focus on incident management, problem resolution, and automation. The candidate should be comfortable working in high-pressure scenarios and have experience with various middleware stacks and programming languages.

💻 Primary Responsibilities

• Incident Management: Investigate and resolve issues affecting Visa's payment solutions, collaborating with multiple teams to determine mitigation and resolution strategies.
• Root Cause Analysis: Conduct thorough root cause analysis to identify problems and drive improvements in system reliability.
• Automation & Scripting: Develop and maintain automation scripts and applications to enhance operational efficiency and reduce manual effort.
• Monitoring & Alerts: Create and manage monitoring and alerting systems to proactively identify and address potential issues before they impact customers.
• Change Management: Validate production changes, assess risks, and ensure minimal disruption to services.
• Cross-functional Collaboration: Work closely with development, QA, and other teams to ensure smooth deployment and operation of Visa's payment solutions.

📝 Enhancement Note: This role requires strong analytical and diagnostic skills, as well as a solid understanding of Agile Scrum processes and concepts. The candidate should be proficient in coordinating and participating in incident, problem, and change management processes.

🎓 Skills & Qualifications

Education: Bachelor's degree or higher in Computer Science, Engineering, or a related field.

Experience: 5+ years of relevant work experience in Systems Reliability Engineering, DevOps, or a similar role.

Required Skills:

• Proficient in Python and experience with various middleware stacks (Java TcServer, Jboss, Containers, Docker EE, Kubernetes)
• Strong incident management skills and experience with root cause analysis
• Familiarity with Oracle or other relational databases
• Comfortable working in both Windows and Linux environments
• Experience with branching strategies within GIT and CI/CD tools (Jenkins)
• Knowledge of Splunk for monitoring and issue triage, as well as Prometheus and Grafana
• Ability to adapt to shift work and work effectively in high-pressure situations

Preferred Skills:

• Experience with REST and SOAP web services
• Familiarity with SOA principles
• Knowledge of Visa's products and services
• Familiarity with the financial services industry

📝 Enhancement Note: This role requires a strong commitment to execution, follow-through, and timely communication. The ideal candidate will have excellent writing and interpersonal skills, with the ability to communicate effectively with both technical and non-technical customers.

📊 Web Portfolio & Project Requirements

While this role focuses more on system reliability engineering, having a portfolio showcasing relevant projects can still be beneficial. Visa recommends highlighting the following aspects in your portfolio:

• Incident Management Case Studies: Document real-life incident management scenarios, detailing the problem, investigation process, resolution, and lessons learned.
• Automation Scripts & Tools: Demonstrate your ability to create and maintain automation scripts and tools that enhance operational efficiency.
• Monitoring & Alerting Systems: Showcase your experience in creating and managing monitoring and alerting systems to proactively identify and address potential issues.
• Change Management Processes: Highlight your involvement in validating production changes and ensuring minimal disruption to services.

💵 Compensation & Benefits

Salary Range: INR 2,500,000 - 3,500,000 per annum (Based on experience and market standards for SRE roles in Bangalore)

Benefits:

• Competitive health, dental, and vision insurance plans
• Retirement savings plans with company match
• Generous time-off policies, including vacation, sick leave, and holidays
• Employee stock purchase plan
• Tuition reimbursement and professional development opportunities
• Employee discounts on Visa products and services

Working Hours: 40 hours per week, with the possibility of shift work and weekend coverage as needed.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services & Payments

Company Size: Large (25,000+ employees)

Founded: 1958

Team Structure:

• The CMS PD Visa Direct SRE team is part of Visa's larger Commercial and Money Movement Solutions division.
• The team consists of Systems Reliability Engineers, Software Developers, and other technical professionals.
• The role reports directly to the Senior Manager, SRE.

Development Methodology:

• Visa follows Agile development methodologies, with a focus on continuous integration and delivery.
• The company emphasizes collaboration, innovation, and a customer-centric approach to product development.

Company Website: Visa

📝 Enhancement Note: Visa's company culture values innovation, collaboration, and a customer-centric approach. The company encourages employees to think creatively and take calculated risks to drive business growth and improve the customer experience.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Systems Reliability Engineer

Reporting Structure: This role reports directly to the Senior Manager, SRE, and may have the opportunity to mentor junior team members.

Technical Impact: The Staff SW Engineer - SRE will have a significant impact on the reliability, availability, and performance of Visa's payment solutions, ensuring that customers worldwide can transact with confidence.

Growth Opportunities:

• Technical Leadership: With experience and strong performance, this role can lead to technical leadership positions within the SRE team or other areas of Visa's technology organization.
• Product Management: The candidate may have the opportunity to transition into a product management role, focusing on driving Visa's payment solutions roadmap.
• Architecture & Design: The role can evolve into an architecture and design-focused position, driving the technical direction of Visa's payment solutions.

📝 Enhancement Note: Visa offers numerous opportunities for career growth and development, with a strong emphasis on internal promotions and skill-building programs.

🌐 Work Environment

Office Type: Modern, collaborative workspace with a mix of open and private work areas.

Office Location(s): Bangalore, with the possibility of occasional travel to other Visa offices or client sites.

Workspace Context:

• Collaboration: Visa's workspaces are designed to encourage collaboration and teamwork, with ample meeting spaces and breakout areas.
• Technology: The company provides state-of-the-art hardware and software tools to support employee productivity and innovation.
• Flexibility: Visa offers flexible work arrangements, including remote work options, to accommodate employees' personal and professional needs.

Work Schedule: This role follows a hybrid work arrangement, with a mix of on-site and remote work. The specific work schedule will be confirmed by the hiring manager.

📝 Enhancement Note: Visa's work environment fosters collaboration, innovation, and work-life balance. The company encourages employees to take ownership of their careers and provides the resources and support needed to succeed.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone call to discuss your background and motivations for the role.
2. Technical Deep Dive: A detailed technical conversation focused on your SRE experience, incident management processes, and automation skills.
3. Behavioral & Cultural Fit: An in-depth discussion of your problem-solving skills, adaptability, and cultural fit with Visa's values.
4. Final Review: A meeting with the hiring manager and other senior team members to assess your qualifications and fit for the role.

Portfolio Review Tips:

• Highlight your incident management case studies, showcasing your ability to investigate, resolve, and learn from incidents.
• Demonstrate your automation skills by showcasing scripts and tools you've developed to enhance operational efficiency.
• Showcase your monitoring and alerting systems, explaining how you proactively identify and address potential issues.

Technical Challenge Preparation:

• Brush up on your incident management processes and root cause analysis techniques.
• Familiarize yourself with Visa's products and services, as well as the financial services industry.
• Prepare for behavioral questions that assess your problem-solving skills, adaptability, and cultural fit.

ATS Keywords: (Organized by category)

• Programming Languages: Python, Java, Bash, SQL
• Web Services: REST, SOAP
• Middleware & Infrastructure: Jboss, Containers, Docker EE, Kubernetes, Oracle
• Monitoring & Alerting: Splunk, Prometheus, Grafana
• Version Control: Git
• CI/CD: Jenkins
• Incident Management: ITIL, RCA, Problem Management, Change Management
• Soft Skills: Communication, Collaboration, Problem-solving, Adaptability
• Industry Terms: SRE, DevOps, Financial Services, Payments

📝 Enhancement Note: Visa's interview process focuses on assessing the candidate's technical skills, problem-solving abilities, and cultural fit. The company values candidates who are passionate about driving innovation and improving the customer experience.

🛠 Technology Stack & Web Infrastructure

Programming Languages:

• Python (Primary)
• Java, Bash, SQL (Secondary)

Middleware & Infrastructure:

• Jboss
• Containers (e.g., Docker)
• Docker EE
• Kubernetes
• Oracle (Relational Database)

Monitoring & Alerting:

• Splunk
• Prometheus
• Grafana

Version Control:

• Git

CI/CD:

• Jenkins

📝 Enhancement Note: Visa's technology stack is built on a mix of open-source and proprietary tools, with a focus on scalability, reliability, and performance. The company encourages its engineers to stay up-to-date with the latest technologies and best practices.

👥 Team Culture & Values

Web Development Values:

• Customer-centric: Visa prioritizes the customer experience in all aspects of its business, including product development and operations.
• Innovation: The company encourages its employees to think creatively and take calculated risks to drive business growth and improve the customer experience.
• Collaboration: Visa fosters a culture of collaboration and teamwork, with a strong emphasis on cross-functional collaboration and knowledge sharing.
• Quality: The company is committed to delivering high-quality products and services that meet or exceed customer expectations.

Collaboration Style:

• Cross-functional Integration: Visa encourages collaboration between its various teams, including product, design, marketing, and business teams.
• Code Review Culture: The company emphasizes code review and pair programming to ensure high-quality code and knowledge sharing.
• Knowledge Sharing: Visa encourages its employees to share their knowledge and expertise with their colleagues, fostering a culture of continuous learning and growth.

📝 Enhancement Note: Visa's team culture values innovation, collaboration, and a customer-centric approach. The company encourages its employees to think creatively and take calculated risks to drive business growth and improve the customer experience.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Incident Management: Proactively identify and resolve incidents affecting Visa's payment solutions, minimizing their impact on customers and the business.
• Automation: Develop and maintain automation scripts and tools to enhance operational efficiency and reduce manual effort.
• Monitoring & Alerting: Create and manage monitoring and alerting systems to proactively identify and address potential issues before they impact customers.
• Change Management: Validate production changes, assess risks, and ensure minimal disruption to services.

Learning & Development Opportunities:

• Technical Skill Development: Visa offers numerous opportunities for technical skill development, including training programs, workshops, and online learning platforms.
• Conference Attendance: The company encourages its employees to attend industry conferences and events to stay up-to-date with the latest technologies and best practices.
• Technical Mentorship: Visa provides opportunities for technical mentorship, both within the SRE team and across the broader organization.

📝 Enhancement Note: Visa offers numerous opportunities for technical skill development and growth, with a strong emphasis on continuous learning and innovation.

💡 Interview Preparation

Technical Questions:

• Incident Management: Describe a complex incident you've managed and the steps you took to investigate, resolve, and learn from the experience.
• Automation: Walk through an automation script or tool you've developed, explaining its purpose, functionality, and the challenges you faced during its creation.
• Monitoring & Alerting: Explain how you've designed and implemented monitoring and alerting systems to proactively identify and address potential issues.

Company & Culture Questions:

• Visa's Products & Services: Describe your understanding of Visa's products and services, and how this role contributes to their success.
• Financial Services Industry: Discuss your familiarity with the financial services industry and how you've applied your knowledge to drive business growth and improve the customer experience.
• Visa's Values: Explain how you embody Visa's values, providing specific examples from your past experiences.

Portfolio Presentation Strategy:

• Incident Management Case Studies: Present your incident management case studies, walking the interview panel through your investigation, resolution, and learning processes.
• Automation Scripts & Tools: Demonstrate your automation scripts and tools, explaining their purpose, functionality, and the challenges you faced during their creation.
• Monitoring & Alerting Systems: Showcase your monitoring and alerting systems, explaining how you proactively identify and address potential issues.

📝 Enhancement Note: Visa's interview process focuses on assessing the candidate's technical skills, problem-solving abilities, and cultural fit. The company values candidates who are passionate about driving innovation and improving the customer experience.

📌 Application Steps

To apply for this Staff SW Engineer - SRE position at Visa:

1. Customize Your Resume: Highlight your relevant SRE experience, incident management skills, and automation expertise. Include any experience with Visa's products, services, or the financial services industry.
2. Prepare for Technical Interviews: Brush up on your incident management processes, automation skills, and monitoring techniques. Familiarize yourself with Visa's products, services, and the financial services industry.
3. Research Visa: Learn about Visa's company culture, values, and recent news. Prepare thoughtful questions to ask during your interviews, demonstrating your enthusiasm for the role and the company.
4. Practice Your Portfolio Presentation: Prepare a compelling presentation of your incident management case studies, automation scripts and tools, and monitoring and alerting systems. Be ready to walk the interview panel through your thought processes and the challenges you've faced.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/reliability engineering industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.