📍 Job Overview

Job Title: Staff Performance Engineer, ServiceNow Platform
Company: ServiceNow
Location: Atlanta, Georgia, United States
Job Type: Full-time
Category: DevOps Engineer, System Administrator
Date Posted: June 17, 2025
Experience Level: 10+ years
Remote Status: Remote OK

🚀 Role Summary

Key Responsibilities: Solve complex performance challenges, design scalable solutions, optimize platform efficiency, collaborate cross-functionally, and drive architectural excellence.
Key Skills: ServiceNow platform expertise, performance tuning, architecture, custom development, platform integration, JavaScript, Java, relational databases, scripting languages, and application performance troubleshooting.

📝 Enhancement Note: This role requires a seasoned professional with a strong background in ServiceNow platform engineering and a deep understanding of performance optimization and architecture.

💻 Primary Responsibilities

Set the Architecture Standard: Lead with deep architectural expertise, guiding teams to build scalable, resilient solutions that align with best practices and long-term strategy.
Drive Engineering Alignment: Collaborate across teams and functions to connect technical efforts with business goals, ensuring end-to-end cohesion in every system built.
Raise the Quality Bar: Lead technical reviews and platform audits to uphold high standards for security, performance, and reliability across the stack.
Push Innovation Forward: Stay on the edge of emerging technologies and translate them into practical, forward-thinking solutions that future-proof the platform.
Optimize for Performance at Scale: Define and track platform KPIs, implement real-time monitoring, and lead efforts to fine-tune performance across services and systems.
Be a Strategic Partner: Provide consultative guidance to peer engineering teams on performance, capacity planning, and scalable infrastructure best practices.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant experience may be considered in lieu of a degree.

Experience: 8+ years in enterprise IT with direct, hands-on experience as a ServiceNow platform engineer or developer, including architecture, custom development, and platform integration.

Required Skills:

Deep expertise in ServiceNow platform internals, performance tuning, and module-level customization across ITSM, ITOM, or other enterprise workflows.
Proficiency in client and server-side JavaScript, Java (or equivalent).
Working knowledge of one or more relational database technologies (e.g., Oracle, MySQL, PostgreSQL).
Experience working with dynamic HTML components, scripting languages, and application performance troubleshooting.
Knowledge of Java JDKs and memory management, including heap dump analysis (a plus).

Preferred Skills:

Experience administering Linux/Unix or Microsoft Windows Server.
Experience with Splunk or other log analysis tools.
Familiarity with AI-driven insights and workflow automation.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong understanding of ServiceNow platform internals and performance tuning through relevant projects and case studies.
Showcase your ability to design and implement scalable, resilient solutions with a focus on architecture and best practices.
Highlight your experience with platform integration, custom development, and cross-functional collaboration.

Technical Documentation:

Provide detailed documentation of your past projects, including architecture decisions, performance optimizations, and troubleshooting steps.
Include any relevant code snippets, scripts, or configuration files that demonstrate your technical proficiency.

📝 Enhancement Note: A well-curated portfolio that emphasizes your expertise in ServiceNow platform engineering, performance optimization, and architecture will be crucial for success in this role.

💵 Compensation & Benefits

Salary Range: $150,000 - $200,000 per year (based on 8+ years of experience in enterprise IT and ServiceNow platform engineering)

Benefits:

Competitive health, dental, and vision insurance plans.
401(k) matching and employee stock purchase plan.
Generous time off, including vacation, sick, and holiday leave.
Employee development and growth opportunities, including training, certifications, and conference attendance.
Flexible work personas (flexible, remote, or required in office) based on the nature of the work and assigned work location.

Working Hours: Full-time (40 hours per week) with flexible scheduling and remote work options available.

📝 Enhancement Note: The salary range provided is based on market research for similar roles in the Atlanta, Georgia area and considers the required level of experience. Final compensation will be determined based on the candidate's qualifications and the company's compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Enterprise software and cloud services, with a focus on digital workflows and automation.

Company Size: Large (8,100+ customers, including 85% of the Fortune 500).

Founded: 2004, with headquarters in San Diego, California.

Team Structure:

The Digital Technology Operations team is a specialized group focused on scaling and optimizing the performance of mission-critical systems.
The ServiceNow Platform Expert Team partners directly with product owners, developers, and stakeholders to drive platform reliability, scalability, and innovation.
The team consists of platform engineers with diverse backgrounds and expertise in enterprise technology, architecture, and performance optimization.

Development Methodology:

Agile/Scrum methodologies with a focus on cross-functional collaboration, iterative development, and continuous improvement.
Code reviews, technical audits, and platform performance monitoring to ensure high-quality, scalable solutions.
CI/CD pipelines and automated deployment strategies to enable rapid innovation and efficient release cycles.

Company Website: https://www.servicenow.com/

📝 Enhancement Note: ServiceNow's culture emphasizes innovation, collaboration, and customer focus. The company values diversity, inclusion, and continuous learning, providing a dynamic environment for growth and development.

📈 Career & Growth Analysis

Web Technology Career Level: Senior-level role with a focus on platform performance, architecture, and cross-functional collaboration.

Reporting Structure: This role reports directly to the Digital Technology Operations team and collaborates with various stakeholders, including product owners, developers, and other platform engineers.

Technical Impact: As a senior-level platform engineer, you will have a significant impact on the performance, scalability, and reliability of ServiceNow's enterprise technology ecosystem. Your work will directly influence the user experience and satisfaction of ServiceNow's customers and internal users.

Growth Opportunities:

Technical Growth: Deepen your expertise in ServiceNow platform internals, performance optimization, and architecture. Explore emerging technologies and trends to drive innovation within the platform.
Leadership Development: Develop your leadership skills by mentoring junior team members, driving cross-functional initiatives, and contributing to the team's strategic direction.
Architecture & Design: Expand your influence by working on high-impact projects that shape the future of ServiceNow's platform architecture and design.

📝 Enhancement Note: ServiceNow offers ample opportunities for technical growth, leadership development, and architecture and design contributions. The company's large customer base and diverse product portfolio provide a rich environment for learning and innovation.

🌐 Work Environment

Office Type: Hybrid, with a mix of on-site and remote work options available.

Office Location(s): 1155 Perimeter Center, Atlanta, Georgia, United States

Workspace Context:

Collaborative Environment: Work in a dynamic, collaborative environment with a diverse team of platform engineers, product owners, and other stakeholders.
Modern Tools & Equipment: Utilize state-of-the-art tools, technologies, and equipment to drive platform performance, scalability, and innovation.
Cross-Functional Interaction: Collaborate with various teams, including product development, design, marketing, and business stakeholders, to ensure end-to-end cohesion in every system built.

Work Schedule: Full-time (40 hours per week) with flexible scheduling and remote work options available. The work schedule may vary based on project deadlines and maintenance windows.

📝 Enhancement Note: ServiceNow's hybrid work environment fosters collaboration, innovation, and work-life balance. The company's modern tools and cross-functional interaction enable platform engineers to drive high-impact projects and deliver exceptional user experiences.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: Complete an online assessment to evaluate your technical skills and problem-solving abilities.
Technical Deep Dive: Participate in a technical deep dive to discuss your experience with ServiceNow platform internals, performance tuning, and architecture. Be prepared to present your portfolio and explain your approach to complex performance challenges.
Behavioral & Cultural Fit: Engage in a behavioral and cultural fit interview to assess your alignment with ServiceNow's values and team dynamics.
Final Evaluation: Complete a final evaluation with senior leadership to discuss your career goals, growth opportunities, and fit within the team.

Portfolio Review Tips:

Highlight your experience with ServiceNow platform internals, performance tuning, and architecture through relevant projects and case studies.
Demonstrate your ability to design and implement scalable, resilient solutions with a focus on architecture and best practices.
Include any relevant code snippets, scripts, or configuration files that showcase your technical proficiency and problem-solving skills.

Technical Challenge Preparation:

Brush up on your knowledge of ServiceNow platform internals, performance tuning, and architecture.
Familiarize yourself with the latest trends and best practices in enterprise technology, architecture, and performance optimization.
Prepare for hands-on challenges that focus on platform performance, scalability, and reliability.

ATS Keywords:

ServiceNow, performance tuning, architecture, custom development, platform integration, JavaScript, Java, relational databases, scripting languages, application performance, Linux/Unix, Microsoft Windows Server, technical reviews, monitoring, AI-driven insights, workflow automation.

📝 Enhancement Note: ServiceNow's interview process is designed to evaluate your technical expertise, problem-solving abilities, and cultural fit. By preparing a strong portfolio, brushing up on your technical skills, and demonstrating your alignment with the company's values, you will increase your chances of success in the interview process.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

HTML, CSS, JavaScript: Proficiency in dynamic HTML components, including AJAX, DOM, and responsive design principles.
React, Angular, or Vue.js: Familiarity with modern JavaScript frameworks and libraries for building user interfaces and components.
Material-UI, Bootstrap, or other UI libraries: Experience with popular UI libraries and component frameworks for building responsive and visually appealing web applications.

Backend & Server Technologies:

Java, JavaScript, or other server-side languages: Proficiency in server-side development and API creation for enterprise workflows.
ServiceNow Platform: Deep expertise in ServiceNow platform internals, performance tuning, and module-level customization across ITSM, ITOM, or other enterprise workflows.
Relational Databases: Working knowledge of one or more relational database technologies (e.g., Oracle, MySQL, PostgreSQL) and SQL performance optimization.

Development & DevOps Tools:

Git, SVN, or other version control systems: Experience with version control and collaborative development practices.
Jenkins, CircleCI, or other CI/CD tools: Familiarity with CI/CD pipelines and automated deployment strategies for efficient release cycles.
Splunk, New Relic, or other monitoring tools: Experience with platform performance monitoring, log analysis, and real-time alerting for proactive issue resolution.

📝 Enhancement Note: ServiceNow's technology stack includes a wide range of frontend, backend, and server technologies, as well as development and DevOps tools. Familiarity with these tools and technologies will be crucial for success in this role.

👥 Team Culture & Values

Web Development Values:

Innovation: Embrace a culture of continuous learning and improvement, driving innovation through emerging technologies and trends.
Collaboration: Foster a collaborative environment that encourages cross-functional teamwork, knowledge sharing, and technical mentoring.
Customer Focus: Prioritize user experience and satisfaction, ensuring that platform performance, scalability, and reliability meet the needs of ServiceNow's diverse customer base.
Quality: Uphold high standards for code quality, architecture, and best practices, driving platform excellence through technical reviews and audits.

Collaboration Style:

Cross-Functional Integration: Work closely with product owners, developers, designers, and other stakeholders to ensure end-to-end cohesion in every system built.
Code Reviews & Peer Programming: Participate in code reviews and peer programming practices to drive high-quality, scalable solutions.
Knowledge Sharing & Continuous Learning: Contribute to a culture of continuous learning and knowledge sharing, driving technical excellence and innovation within the team.

📝 Enhancement Note: ServiceNow's team culture emphasizes innovation, collaboration, customer focus, and quality. By embracing these values and contributing to a culture of continuous learning and knowledge sharing, you will thrive in this dynamic and diverse work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Platform Performance & Scalability: Design and implement solutions that ensure ServiceNow and other enterprise platforms operate efficiently under growing demand.
Emerging Technologies & Trends: Stay on the edge of emerging technologies and translate them into practical, forward-thinking solutions that future-proof the platform.
User Experience & Accessibility: Collaborate with user experience designers and stakeholders to ensure that platform performance, scalability, and reliability meet the needs of ServiceNow's diverse customer base.
Cross-Functional Alignment: Work with various teams and stakeholders to connect technical efforts with business goals, ensuring end-to-end cohesion in every system built.

Learning & Development Opportunities:

Technical Skill Development: Deepen your expertise in ServiceNow platform internals, performance optimization, and architecture through training, certifications, and hands-on projects.
Emerging Technologies & Trends: Explore emerging technologies and trends in enterprise technology, architecture, and performance optimization to drive innovation within the platform.
Leadership & Mentoring: Develop your leadership skills by mentoring junior team members, driving cross-functional initiatives, and contributing to the team's strategic direction.

📝 Enhancement Note: ServiceNow offers ample opportunities for technical growth, leadership development, and innovation. By embracing these challenges and growth opportunities, you will drive high-impact projects and contribute to the company's success.

💡 Interview Preparation

Technical Questions:

Platform Performance & Scalability: Prepare for questions related to platform performance tuning, architecture, and scalability. Be ready to discuss your experience with ServiceNow platform internals and module-level customization.
Architecture & Design: Brush up on your knowledge of enterprise architecture, design patterns, and best practices. Prepare for questions related to architecture and design decisions, trade-offs, and long-term strategy.
Problem-Solving & Troubleshooting: Familiarize yourself with common performance challenges, troubleshooting techniques, and root cause analysis. Prepare for hands-on challenges that focus on platform performance, scalability, and reliability.

Company & Culture Questions:

ServiceNow Culture: Research ServiceNow's company culture, values, and mission. Prepare for questions related to your alignment with the company's culture and commitment to driving innovation, collaboration, and customer focus.
Cross-Functional Collaboration: Familiarize yourself with ServiceNow's product portfolio, customer base, and industry trends. Prepare for questions related to cross-functional collaboration, stakeholder management, and user experience impact.
Technical Leadership: Brush up on your leadership skills, mentoring experiences, and strategic decision-making abilities. Prepare for questions related to your vision for the team's technical direction, growth opportunities, and architectural evolution.

Portfolio Presentation Strategy:

Portfolio Organization: Organize your portfolio to highlight your expertise in ServiceNow platform engineering, performance optimization, and architecture.
Case Studies & Projects: Include relevant case studies and projects that demonstrate your ability to design and implement scalable, resilient solutions with a focus on architecture and best practices.
Code Snippets & Configuration Files: Include any relevant code snippets, scripts, or configuration files that showcase your technical proficiency and problem-solving skills.
User Experience & Accessibility: Highlight your experience with user experience design, accessibility standards, and performance optimization to demonstrate your commitment to delivering exceptional user experiences.

📝 Enhancement Note: ServiceNow's interview process is designed to evaluate your technical expertise, problem-solving abilities, and cultural fit. By preparing a strong portfolio, brushing up on your technical skills, and demonstrating your alignment with the company's values, you will increase your chances of success in the interview process.

📌 Application Steps

To apply for this Staff Performance Engineer, ServiceNow Platform position:

Customize Your Portfolio: Tailor your portfolio to highlight your expertise in ServiceNow platform engineering, performance optimization, and architecture. Include relevant case studies, projects, code snippets, and configuration files that demonstrate your technical proficiency and problem-solving skills.
Optimize Your Resume: Tailor your resume to emphasize your experience with ServiceNow platform internals, performance tuning, and architecture. Highlight your relevant skills, projects, and achievements that showcase your technical proficiency and problem-solving abilities.
Prepare for Technical Challenges: Brush up on your knowledge of ServiceNow platform internals, performance tuning, and architecture. Familiarize yourself with the latest trends and best practices in enterprise technology, architecture, and performance optimization. Prepare for hands-on challenges that focus on platform performance, scalability, and reliability.
Research the Company: Familiarize yourself with ServiceNow's product portfolio, customer base, industry trends, and company culture. Prepare for behavioral and cultural fit interviews that assess your alignment with the company's values, commitment to driving innovation, collaboration, and customer focus.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Staff Performance Engineer, ServiceNow Platform