Sr. Technical support Officer at Azelis

📍 Job Overview

Job Title: Sr. Technical Support Officer
Company: Azelis
Location: Bangkok - Thi 9 Road, Thailand
Job Type: Full-Time
Category: Technical Support & Customer Success
Date Posted: June 20, 2025

🚀 Role Summary

Lead the development of new skincare products from concept to commercialization, collaborating with Sales and Marketing teams.
Provide technical training and support to Sales teams and customers, ensuring projects are delivered on time and within budget.
Work closely with customers to understand their needs and provide tailored solutions.
📝 Enhancement Note: This role requires a strong understanding of skincare product formulation and the ability to translate customer needs into viable products. Experience in project management and technical support is essential.

💻 Primary Responsibilities

Product Development & Commercialization:
- Lead the development of new skincare products from concept to commercialization.
- Collaborate with Sales and Marketing teams to create prototype products based on marketing concepts and customer needs.
- Ensure projects are delivered on time, within scope, and within budget.
Customer Interaction & Support:
- Co-visit customers with the Sales team to understand their needs and provide technical answers and solutions.
- Provide technical and product training to Sales teams and customers.
Repacking & Quality Assurance:
- Generate repacking work instructions to ensure good product quality of repacked goods.
- Make decisions on suitable packaging for repacked products.
- Provide advice to warehouse operators and sample operators on the right practice of repacking processes.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Chemistry, Cosmetics Science, or a related field is required. A Master's degree would be an asset.

Experience: Proven experience (5-10 years) in technical support, product development, or a similar role within the cosmetics or personal care industry is essential. Experience in project management is also required.

Required Skills:

Strong understanding of skincare product formulation and ingredients.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
Strong project management skills, with the ability to manage multiple projects simultaneously.
Excellent problem-solving skills and the ability to think critically.
Proficiency in Microsoft Office Suite and project management tools.
📝 Enhancement Note: Experience with customer relationship management (CRM) software and knowledge of the Thai market would be an asset.

Preferred Skills:

Knowledge of regulatory requirements for cosmetics and personal care products.
Experience with quality control and assurance processes.
Familiarity with sustainability trends and practices in the cosmetics industry.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:
- Case studies demonstrating successful product development projects, including the problem statement, solution, and outcome.
- Examples of technical training materials or presentations developed for Sales teams or customers.
- Evidence of customer interactions and the solutions provided, such as meeting notes or customer feedback.
Technical Documentation:
- Detailed product formulations and specifications.
- Project plans and timelines.
- Quality control and assurance documentation.

💵 Compensation & Benefits

Salary Range: The salary range for this role is THB 80,000 - 120,000 per month, depending on experience and qualifications. This estimate is based on market research for technical support roles in the cosmetics industry in Bangkok, Thailand.

Benefits:

Medical insurance.
Provident fund.
Annual bonus.
📝 Enhancement Note: Additional benefits may include professional development opportunities, such as training and conference attendance, and employee discounts on Azelis products.

Working Hours: The role requires a standard full-time workweek of 40 hours, with some flexibility for customer meetings and project deadlines. Overtime may be required occasionally to meet project milestones.

🎯 Team & Company Context

🏢 Company Culture

Industry: Azelis is a global specialty chemicals and food ingredients distributor, operating in over 60 countries. The company's focus on sustainability and innovation makes it an attractive employer for professionals seeking to make a positive impact in the industry.

Company Size: Azelis has over 2,500 employees worldwide, providing a large and diverse team for collaboration and professional growth. The company's size also enables it to offer a wide range of career opportunities.

Founded: Azelis was founded in 2014, with a strong focus on growth and expansion. The company has since grown to become one of the leading specialty chemicals and food ingredients distributors globally.

Team Structure:

The technical support team consists of experienced professionals who work closely with the Sales and Marketing teams, as well as customers.
The team is led by a Technical Director, who reports directly to the Managing Director.
📝 Enhancement Note: The team structure may vary depending on the specific location and business unit.

Development Methodology:

Azelis follows a structured project management approach for product development, ensuring that projects are delivered on time and within budget.
The company encourages a culture of innovation and continuous improvement, with a focus on sustainability and customer satisfaction.
📝 Enhancement Note: Azelis may use specific project management tools and methodologies, such as Agile or Scrum, depending on the project and team.

Company Website: Azelis

📈 Career & Growth Analysis

Technical Support Career Level: This role is at the senior level, requiring a high degree of technical expertise and experience in product development and technical support. The role involves leading projects and providing guidance to junior team members.

Reporting Structure: The Sr. Technical Support Officer reports directly to the Technical Director and works closely with the Sales and Marketing teams, as well as customers.

Technical Impact: The role has a significant impact on the company's product portfolio and customer satisfaction. The Sr. Technical Support Officer is responsible for developing new products that meet customer needs and market trends, as well as providing technical support and training to customers and internal teams.

Growth Opportunities:

Career Progression: With experience and strong performance, there may be opportunities to progress to a Technical Manager or Technical Director role, with increased responsibilities and leadership opportunities.
Technical Skill Development: Azelis offers opportunities for professional development, such as training and conference attendance, to help employees stay up-to-date with the latest industry trends and technologies.
Technical Leadership: As a senior team member, there will be opportunities to mentor junior team members and provide technical guidance and support.

🌐 Work Environment

Office Type: Azelis' Bangkok office is a modern, collaborative workspace designed to facilitate teamwork and innovation. The office is equipped with state-of-the-art technology and amenities to support employee productivity and well-being.

Office Location(s): Azelis' Bangkok office is located in the central business district, with easy access to public transportation and amenities. The office is also conveniently located near customer and partner offices.

Workspace Context:

Collaborative Environment: The office is designed to encourage collaboration and communication between teams, with open-plan workspaces and dedicated meeting areas.
Technical Infrastructure: The office is equipped with high-speed internet, modern hardware, and specialized software for product development and technical support.
Work-Life Balance: Azelis encourages a healthy work-life balance, with flexible working arrangements and a focus on employee well-being.

Work Schedule: The role requires a standard full-time workweek of 40 hours, with some flexibility for customer meetings and project deadlines. Overtime may be required occasionally to meet project milestones. The work schedule may vary depending on customer needs and project priorities.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to discuss the role, qualifications, and expectations.
Technical Assessment: A technical assessment or case study to evaluate product development and problem-solving skills.
On-Site Interview: A face-to-face interview with the Technical Director and other senior team members to discuss the role, career aspirations, and cultural fit.
Final Decision: A final decision will be made based on the candidate's technical skills, cultural fit, and alignment with the company's values.

Portfolio Review Tips:

Product Development Case Studies: Prepare detailed case studies demonstrating successful product development projects, including the problem statement, solution, and outcome.
Training Materials: Develop or bring examples of technical training materials or presentations that you have created for Sales teams or customers.
Customer Interaction Examples: Prepare examples of customer interactions and the solutions provided, such as meeting notes or customer feedback.

Technical Challenge Preparation:

Product Formulation: Brush up on your knowledge of skincare product formulation and ingredients, as well as regulatory requirements for cosmetics and personal care products.
Project Management: Refresh your project management skills and knowledge of project management tools.
Customer Interaction: Prepare for customer interaction scenarios and practice active listening and problem-solving skills.

ATS Keywords: (Organized by category)

Technical Skills: Product development, formulation, skincare, cosmetics, customer needs analysis, technical support, project management, quality assurance, repacking process, market understanding, innovation, sustainability, technical guidance, customer needs analysis, product commercialization.
Industry Terms: Cosmetics, personal care, specialty chemicals, food ingredients, distribution, sales, marketing, customer success, technical support, product development, project management, quality control, quality assurance, regulatory requirements, sustainability, innovation.

📝 Enhancement Note: Azelis may use an Applicant Tracking System (ATS) to screen resumes and applications. Including relevant keywords in your resume and application can help ensure that your application is not overlooked.

🛠 Technology Stack & Web Infrastructure

Product Development Tools:

Formulation Software: Azelis may use specialized formulation software to develop and optimize product formulations. Familiarity with such software would be an asset.
Project Management Tools: Azelis may use project management tools such as Microsoft Project, Asana, or Trello to manage product development projects. Proficiency in such tools is required.

Customer Relationship Management (CRM) Software:

Azelis may use CRM software such as Salesforce, HubSpot, or Zoho CRM to manage customer interactions and relationships. Familiarity with such software would be an asset.

📝 Enhancement Note: The specific technology stack and tools used by Azelis may vary depending on the location and business unit. Familiarity with the latest industry trends and technologies is essential.

👥 Team Culture & Values

Azelis' Core Values:

Customer Focus: Azelis is committed to understanding and meeting customer needs, with a focus on building strong, long-term customer relationships.
Collaboration: Azelis encourages collaboration and teamwork, both internally and with customers and partners.
Innovation: Azelis fosters a culture of innovation and continuous improvement, with a focus on sustainability and customer satisfaction.
Integrity: Azelis is committed to acting with integrity in all aspects of its business, with a focus on ethical and responsible behavior.

Collaboration Style:

Cross-Functional Collaboration: Azelis encourages collaboration between different teams, such as Sales, Marketing, and Technical Support, to ensure that customer needs are met and projects are delivered successfully.
Knowledge Sharing: Azelis fosters a culture of knowledge sharing and continuous learning, with regular training and development opportunities.
Technical Mentoring: As a senior team member, there will be opportunities to mentor junior team members and provide technical guidance and support.

📝 Enhancement Note: Azelis' team culture may vary depending on the specific location and business unit. Familiarity with the company's core values and commitment to collaboration and innovation is essential.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Product Development: Developing new skincare products that meet customer needs and market trends, while ensuring that they are safe, effective, and compliant with regulatory requirements.
Customer Interaction: Understanding and addressing customer needs and providing tailored solutions, even in challenging or complex situations.
Project Management: Managing multiple projects simultaneously, with competing priorities and tight deadlines.
Regulatory Compliance: Ensuring that products and processes comply with regulatory requirements and industry standards.

Learning & Development Opportunities:

Product Development: Azelis offers opportunities for professional development in product development, such as training and conference attendance, to help employees stay up-to-date with the latest industry trends and technologies.
Technical Leadership: As a senior team member, there will be opportunities to mentor junior team members and provide technical guidance and support.
Career Progression: With experience and strong performance, there may be opportunities to progress to a Technical Manager or Technical Director role, with increased responsibilities and leadership opportunities.

📝 Enhancement Note: Azelis is committed to supporting the professional development and career growth of its employees. Familiarity with the company's learning and development opportunities is essential.

💡 Interview Preparation

Technical Questions:

Product Development: Be prepared to discuss your experience with product development and formulation, as well as your understanding of regulatory requirements and industry trends.
Customer Interaction: Be prepared to discuss your experience with customer interaction and problem-solving, as well as your ability to build strong, long-term customer relationships.
Project Management: Be prepared to discuss your experience with project management and your ability to manage multiple projects simultaneously, with competing priorities and tight deadlines.

Company & Culture Questions:

Azelis' Core Values: Be prepared to discuss your understanding of Azelis' core values and how you would apply them in your role.
Teamwork: Be prepared to discuss your experience with teamwork and collaboration, as well as your ability to work effectively with different teams and stakeholders.
Adaptability: Be prepared to discuss your ability to adapt to new situations and challenges, as well as your willingness to learn and grow in your role.

Portfolio Presentation Strategy:

Product Development Case Studies: Prepare detailed case studies demonstrating successful product development projects, including the problem statement, solution, and outcome. Be prepared to present these case studies in a clear and engaging manner, highlighting your technical expertise and problem-solving skills.
Training Materials: Develop or bring examples of technical training materials or presentations that you have created for Sales teams or customers. Be prepared to present these materials in a clear and engaging manner, highlighting your ability to communicate complex technical concepts effectively.
Customer Interaction Examples: Prepare examples of customer interactions and the solutions provided, such as meeting notes or customer feedback. Be prepared to present these examples in a clear and engaging manner, highlighting your ability to understand and address customer needs effectively.

📝 Enhancement Note: Azelis values candidates who are proactive, innovative, and committed to delivering exceptional customer service. Familiarity with the company's core values and commitment to collaboration and innovation is essential.

📌 Application Steps

To apply for this Sr. Technical Support Officer position at Azelis:

Review the Job Description: Carefully review the job description and ensure that you meet the qualifications and requirements for the role.
Tailor Your Resume: Tailor your resume to highlight your relevant experience and skills for the role, using the ATS keywords provided in the interview preparation section.
Prepare Your Portfolio: Prepare your portfolio, including product development case studies, training materials, and customer interaction examples, as outlined in the portfolio presentation strategy section.
Research Azelis: Research Azelis' company culture, values, and industry focus to ensure that you are a strong fit for the role and the organization.
Apply Online: Submit your application through the application link provided in the job listing.
Prepare for the Interview: Prepare for the interview using the technical and company & culture questions provided in the interview preparation section, as well as the portfolio presentation strategy tips.
Follow Up: After the interview, follow up with a thank-you note to express your appreciation for the opportunity to interview and reiterate your interest in the role.

📝 Enhancement Note: Azelis receives a high volume of applications for its roles. To increase your chances of success, ensure that your application is tailored to the role and the organization, and that you have prepared thoroughly for the interview.

Sr. Technical support Officer