Sr Technical Support Engineer (Exp w/ SCM- Refinery Planning) at Aspen Technology

📍 Job Overview

Job Title: Senior Technical Support Engineer (Exp w/ SCM - Refinery Planning)
Company: Aspen Technology
Location: Mexico City, Ciudad de México, Mexico
Job Type: Full-time
Category: Technical Support Engineer
Date Posted: June 13, 2025

🚀 Role Summary

Serve as a technical expert and drive improvements in Aspen Technology's Process Simulation and Control (PSC) software.
Solve customer technical problems, implement PSC projects, and deliver high-quality training on the PSC product line.
Collaborate with diverse teams and provide technical leadership in specialized areas within the PSC technical support team.
Author white paper solution articles and maintain PSC training course materials and curriculum.

📝 Enhancement Note: This role requires a strong background in chemical engineering and refinery planning, with a focus on problem-solving and communication skills to excel in a customer-facing technical support position.

💻 Primary Responsibilities

Customer Support: Solve customer technical problems via telephone/web using Aspen Technology's PSC software.
Project Implementation: Implement PSC projects for customers, ensuring high-quality deliverables and customer satisfaction.
Training: Deliver technical training on the PSC product line to customers and internal teams, maintaining up-to-date course materials and curriculum.
Product Improvement: Drive improvements in PSC software by providing customer feedback and innovative ideas to the R&D team.
Technical Leadership: Serve as a technical expert and provide leadership in specialized areas within the PSC technical support team.
Travel: Travel to customer sites if required, typically less than 25% and occasionally international.

📝 Enhancement Note: The role requires a balance of technical expertise, strong communication skills, and the ability to work well in diverse teams to provide exceptional customer support and drive product improvement.

🎓 Skills & Qualifications

Education: Bachelor’s, Master’s, or Ph.D. in Chemical Engineering or a related discipline.

Experience: 2-5 years of experience with refinery planning and/or scheduling in an industrial environment.

Required Skills:

Strong problem-solving skills and a drive to deliver quality work.
Excellent communication, interpersonal, and customer relationship skills.
Ability to work well in diverse teams with varied backgrounds.
Demonstrated ability to convey complex information in a clear and concise manner in English and Spanish.

Preferred Skills:

Experience with Aspen Technology's PSC software.
Familiarity with petroleum supply chain implementation methodology.
Ability to learn new concepts quickly and adapt to changing environments.

📝 Enhancement Note: While experience with Aspen Technology's PSC software is not explicitly required, it would be beneficial for candidates to have some familiarity with the software or be eager to learn it quickly.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong problem-solving skills through case studies or project examples.
Showcase excellent communication skills through reports, presentations, or customer testimonials.
Highlight experience with refinery planning and/or scheduling in an industrial environment.

Technical Documentation:

Provide examples of technical documentation, such as process flow diagrams, P&IDs, or control strategies.
Include any relevant certifications or training completion certificates.

📝 Enhancement Note: While a traditional web portfolio may not be applicable for this role, candidates should focus on showcasing their technical and communication skills through relevant projects and documentation.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Mexico City is approximately MXN 150,000 - 250,000 per year (USD 7,500 - 12,500), based on experience and qualifications. This estimate is based on market research and regional salary standards for similar roles in the chemical engineering and technical support fields.

Benefits:

Comprehensive health, dental, and vision insurance.
Retirement savings plans with company matching.
Generous vacation and paid time off policies.
Employee assistance programs and wellness initiatives.
Opportunities for professional development and career growth.

Working Hours: Full-time position with a standard workweek of 40 hours, typically Monday to Friday. Occasional overtime may be required to meet project deadlines or customer needs.

📝 Enhancement Note: The salary range provided is an estimate and should be confirmed with the hiring organization. Benefits may vary based on the candidate's location and employment status.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aspen Technology operates in the process manufacturing industry, focusing on process control, design, and optimization software. This role will involve working closely with customers in the refinery and chemical processing sectors.

Company Size: Aspen Technology is a global company with over 1,500 employees, providing a large and diverse team environment for collaboration and growth.

Founded: Aspen Technology was founded in 1981, with a rich history of innovation and leadership in the process industries.

Team Structure:

The PSC technical support team consists of experienced engineers who provide technical expertise and customer support for Aspen Technology's Process Simulation and Control software.
The team is organized by specialized areas, allowing team members to develop deep expertise in specific aspects of the software and its applications.

Development Methodology:

Aspen Technology follows Agile development methodologies, with a focus on continuous improvement and customer satisfaction.
The company encourages innovation and creativity, with a strong emphasis on driving improvements in its products and services.

Company Website: Aspen Technology

📝 Enhancement Note: Aspen Technology's culture values innovation, collaboration, and customer focus, providing an excellent environment for technical professionals seeking to grow and make an impact in the process industries.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a senior-level position within the technical support team, requiring a strong background in chemical engineering and refinery planning. The role offers opportunities for technical leadership and career growth within the organization.

Reporting Structure: The Senior Technical Support Engineer will report directly to the Manager of Technical Support for the PSC product line.

Technical Impact: This role has a significant impact on customer satisfaction and product improvement, as the engineer will be responsible for solving technical problems, driving product enhancements, and delivering high-quality training to customers.

Growth Opportunities:

Technical Leadership: Develop expertise in specialized areas within the PSC technical support team and provide guidance to other team members.
Product Management: Transition into a product management role, focusing on driving product strategy and roadmap development for the PSC software.
Consulting: Pursue a career in consulting, leveraging expertise in refinery planning and Aspen Technology's software to provide strategic guidance to customers.

📝 Enhancement Note: Aspen Technology offers a range of career growth opportunities for technical professionals, with a focus on developing expertise in the process industries and driving product innovation.

🌐 Work Environment

Office Type: Aspen Technology's Mexico City office is a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): Aspen Technology's Mexico City office is located in the Lomas de Chapultepec neighborhood, providing easy access to public transportation and amenities.

Workspace Context:

Collaborative Environment: The office features open workspaces and collaboration areas, encouraging team members to work together and share ideas.
State-of-the-Art Technology: Aspen Technology provides its employees with the latest hardware and software tools to ensure they can perform their jobs effectively.
Flexible Work Arrangements: Aspen Technology offers flexible work arrangements, such as remote work and flexible hours, to accommodate employees' needs and promote work-life balance.

Work Schedule: Full-time position with a standard workweek of 40 hours, typically Monday to Friday. Occasional overtime may be required to meet project deadlines or customer needs.

📝 Enhancement Note: Aspen Technology's work environment emphasizes collaboration, innovation, and work-life balance, providing a supportive and engaging atmosphere for technical professionals.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone or video call to discuss the candidate's qualifications and fit for the role.
Technical Assessment: A hands-on technical assessment, focusing on the candidate's problem-solving skills and understanding of refinery planning and Aspen Technology's software.
Behavioral Interview: A structured interview to evaluate the candidate's communication skills, teamwork, and cultural fit.
Final Interview: A final interview with the hiring manager or other senior team members to discuss the candidate's qualifications and fit for the role.

Portfolio Review Tips:

Highlight strong problem-solving skills and the ability to convey complex information clearly and concisely.
Showcase experience with refinery planning and/or scheduling in an industrial environment.
Include any relevant certifications or training completion certificates.

Technical Challenge Preparation:

Brush up on chemical engineering principles and refinery planning concepts.
Familiarize yourself with Aspen Technology's Process Simulation and Control software, if possible.
Prepare for behavioral interview questions that focus on teamwork, communication, and problem-solving skills.

ATS Keywords: Chemical Engineering, Refinery Planning, Technical Support, Problem Solving, Communication Skills, Interpersonal Skills, Customer Relationship Management, Teamwork, Training Development, Project Implementation, Innovation, Ethical Standards, Technical Leadership, Feedback Analysis, Curriculum Development, White Paper Authoring, Bilingual Communication.

📝 Enhancement Note: Aspen Technology's interview process focuses on evaluating the candidate's technical expertise, problem-solving skills, and cultural fit, with a strong emphasis on communication and collaboration.

🛠 Technology Stack & Web Infrastructure

Software Tools:

Aspen Technology's Process Simulation and Control (PSC) software.
Microsoft Office Suite (Word, Excel, PowerPoint).
Customer Relationship Management (CRM) software (e.g., Salesforce, Microsoft Dynamics).
Collaboration and project management tools (e.g., Microsoft Teams, Jira).

📝 Enhancement Note: While this role does not involve web development or server administration, familiarity with Aspen Technology's Process Simulation and Control software is essential for success in the position.

👥 Team Culture & Values

Web Development Values:

Innovation: Aspen Technology encourages its employees to think creatively and drive product improvements.
Customer Focus: The company places a strong emphasis on customer satisfaction and delivering high-quality solutions.
Collaboration: Aspen Technology fosters a collaborative work environment, with a focus on teamwork and knowledge sharing.
Continuous Learning: The company encourages its employees to develop their skills and stay up-to-date with the latest industry trends and technologies.

Collaboration Style:

Cross-functional Integration: The technical support team works closely with other departments, such as sales, marketing, and product management, to ensure customer needs are met.
Code Review Culture: While not applicable to this role, Aspen Technology encourages a culture of knowledge sharing and peer review within its development teams.
Mentoring and Knowledge Sharing: The company offers mentoring programs and encourages employees to share their expertise with one another.

📝 Enhancement Note: Aspen Technology's culture emphasizes innovation, customer focus, collaboration, and continuous learning, providing an engaging and supportive environment for technical professionals.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Problem-Solving: Develop innovative solutions to complex technical problems, driving product improvements and enhancing customer satisfaction.
Customer Communication: Effectively communicate complex information to customers with varying levels of technical expertise.
Adaptability: Quickly learn new concepts and adapt to changing environments, such as new software releases or customer needs.

Learning & Development Opportunities:

Technical Training: Aspen Technology offers comprehensive training programs to help employees develop their skills and advance their careers.
Conferences and Events: The company encourages employees to attend industry conferences and events to stay up-to-date with the latest trends and technologies.
Mentorship and Coaching: Aspen Technology provides mentorship and coaching opportunities to help employees grow both personally and professionally.

📝 Enhancement Note: Aspen Technology offers numerous opportunities for technical professionals to develop their skills, drive product innovation, and advance their careers.

💡 Interview Preparation

Technical Questions:

Chemical Engineering Principles: Brush up on your knowledge of chemical engineering principles, with a focus on refinery planning and scheduling.
Aspen Technology Software: Familiarize yourself with Aspen Technology's Process Simulation and Control software, if possible.
Problem-Solving Scenarios: Prepare for problem-solving scenarios that may involve refinery planning, scheduling, or software configuration challenges.

Company & Culture Questions:

Company Mission and Values: Research Aspen Technology's mission, values, and culture to demonstrate your understanding of the organization and its goals.
Industry Trends: Stay up-to-date with the latest trends and developments in the process manufacturing industry, and be prepared to discuss how they may impact Aspen Technology's products and services.
Customer Focus: Prepare examples of how you have gone above and beyond to meet customer needs in previous roles, demonstrating your commitment to customer satisfaction.

Portfolio Presentation Strategy:

Storytelling: Use storytelling techniques to engage the interviewer and highlight your problem-solving skills, technical expertise, and commitment to customer satisfaction.
Data-Driven Approach: Prepare data-driven examples of your achievements in refinery planning, scheduling, or software configuration to demonstrate your impact on business outcomes.
Adaptability: Showcase your ability to adapt to changing environments and learn new concepts quickly, highlighting your potential to grow and succeed in the role.

📝 Enhancement Note: Aspen Technology's interview process focuses on evaluating the candidate's technical expertise, problem-solving skills, and cultural fit, with a strong emphasis on communication and collaboration.

📌 Application Steps

To apply for this Senior Technical Support Engineer position:

Submit your application through the Aspen Technology careers page.
Prepare a portfolio showcasing your strong problem-solving skills, experience with refinery planning and/or scheduling, and excellent communication abilities.
Research Aspen Technology's mission, values, and culture to demonstrate your understanding of the organization and its goals.
Prepare for technical interviews by brushing up on your chemical engineering principles, familiarizing yourself with Aspen Technology's Process Simulation and Control software, and practicing problem-solving scenarios.
Prepare for behavioral interviews by reflecting on your past experiences and developing examples of your teamwork, communication, and problem-solving skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Sr Technical Support Engineer (Exp w/ SCM- Refinery Planning)