Sr. Systems Administrator - Corporate Tools Support

📍 Job Overview

• Job Title: Sr. Systems Administrator - Corporate Tools Support
• Company: Visa
• Location: Bogotá, Bogotá, Colombia
• Job Type: Full-time
• Category: System Administrator
• Date Posted: 2025-06-23
• Experience Level: 5-10 years
• Remote Status: On-site/Hybrid

🚀 Role Summary

• 📝 Enhancement Note: This role is pivotal in providing advanced support for a variety of corporate tools, ensuring the stability, security, and efficiency of Visa's IT systems. The Senior Systems Administrator will work in a structured support environment, fulfilling user requests promptly and efficiently, while also providing leadership and mentorship to junior team members.

💻 Primary Responsibilities

• 📝 Enhancement Note: The Senior Systems Administrator will be responsible for delivering expert-level support for corporate tools such as Service Now, MS SharePoint, PowerBI, PowerAutomate, Tableau, Workday, and Eracent. This role involves managing and resolving unexpected disruptions in applications, handling user requests for new services or changes, and performing routine and preventive maintenance to keep systems and applications running smoothly.

🛠️ System Support & Maintenance

• Manage and resolve unexpected disruptions in applications to ensure minimal downtime and business impact.
• Handle user requests for new services or changes in applications, ensuring timely and efficient service delivery.
• Identify and resolve root causes of recurring incidents to prevent future disruptions.
• Manage application outages, ensuring quick recovery and minimal impact on business operations.
• Oversee user access rights and permissions, ensuring appropriate access controls and security.

🛡️ Compliance & Security

• Perform routine and preventive maintenance to keep systems and applications running smoothly.
• Manage application and system configurations, and handle ad-hoc data loads and report generation.
• Manage and implement scheduled changes, supporting key control compliance and audit activities.
• Oversee system and application upgrades, and support application access audits and quarterly user list provisioning for external applications.
• Coordinate a comprehensive Business Continuity Plan (BCP) and IT Disaster Recovery (ITDR) process, including conducting annual ITDR tests.

🛠️ Application Management & Monitoring

• Monitor application health, set up advanced monitoring, and ensure smooth operations of batch jobs.
• Coordinate exception management activities, collaborate on application patching, security updates, and key control finding remediation.
• Manage certificate management tasks, global release management, and change requests.
• Provision and maintain load balancers, manage service account passwords, and collaborate with vendors for license management and security updates.

🎓 Skills & Qualifications

📝 Enhancement Note: Candidates should have 5+ years of relevant experience and strong knowledge of corporate tools and applications. Exceptional communication and customer service skills are essential, as the Senior Systems Administrator will be interacting with various stakeholders and ensuring their IT needs are met efficiently.

Education & Experience

• Bachelor's degree or relevant experience (5+ years) with a Bachelor's degree, or equivalent combination of education and experience.

Required Skills

• Proven experience as a Systems Administrator or in a similar senior role, with strong knowledge of corporate tools and applications.
• Self-starting technologist with excellent problem-solving abilities and a knack for troubleshooting technology issues.
• Exceptional communication and customer service skills.
• Self-motivated individual who can work independently and within a team.
• Ability to manage multiple tasks and project activities simultaneously, while maintaining attention to detail.
• Strong organizational skills and the ability to prioritize tasks effectively.

Preferred Skills

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
• Experience in incident management, user access management, system maintenance, and compliance activities.
• Knowledge of Service Now, MS SharePoint, PowerBI, PowerAutomate, Tableau, Workday, and Eracent.
• Familiarity with business continuity planning, IT disaster recovery processes, and application access audits.
• Ability to manage application outages and coordinate exception management activities.
• Experience with certificate management, global release management, and change requests.
• Familiarity with load balancers, service account passwords, and vendor collaboration for license management and security updates.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on system administration and support, a traditional web portfolio is not required. However, candidates should be prepared to discuss their experience with corporate tools, system maintenance, and incident management, providing specific examples of challenges faced and solutions implemented.

💵 Compensation & Benefits

📝 Enhancement Note: Visa is an EEO Employer and offers a competitive salary and benefits package. The salary range for this role in Bogotá, Colombia, is approximately COP 12,000,000 - COP 16,000,000 per year (USD 3,500 - USD 4,700 per month), depending on experience and qualifications.

Benefits

• Competitive salary and benefits package.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Employee stock purchase plan.
• Generous time-off policies, including vacation, sick leave, and holidays.
• Employee assistance program and wellness resources.
• Professional development and training opportunities.

🎯 Team & Company Context

🏢 Company Culture

• Industry: Financial Services
• Company Size: Large (25,000+ employees)
• Founded: 1958
• Team Structure: The Senior Systems Administrator will work within the IT department, collaborating with various teams to ensure the smooth operation of corporate tools and applications. This role may involve working with teams from different regions and time zones.

💻 Development Methodology

• Visa follows a structured support environment, with a focus on incident management, user access management, system maintenance, and compliance activities.
• The company encourages continuous improvement and innovation, seeking opportunities to shift left through automation, orchestration, and leveraging Generative AI technologies to improve the customer experience and drive efficiencies.

📈 Career & Growth Analysis

• Web Technology Career Level: Senior Systems Administrator - This role is responsible for providing expert-level support for corporate tools and managing unexpected disruptions in applications to ensure minimal downtime and business impact.
• Reporting Structure: The Senior Systems Administrator will report to the IT department management and may have supervisory responsibilities for junior team members.
• Technical Impact: This role has a significant impact on Visa's IT systems, ensuring the stability, security, and efficiency of corporate tools and applications. The Senior Systems Administrator will contribute to the strategic improvement of support services and provide leadership and mentorship to junior team members.

🌐 Work Environment

• Office Type: Hybrid - This role requires on-site presence, with the expectation of days in office confirmed by the Hiring Manager.
• Office Location(s): Bogotá, Colombia
• Workspace Context: The Senior Systems Administrator will work in a collaborative environment, interacting with various stakeholders and ensuring their IT needs are met efficiently. The workspace will be equipped with the necessary tools and resources to perform the role effectively.
• Work Schedule: Full-time, with a standard workweek of 40 hours. The work schedule may vary depending on the needs of the business and the requirements of the role.

📄 Application & Technical Interview Process

📝 Enhancement Note: The application process for this role may involve several stages, including resume screening, phone or video interviews, and on-site or virtual technical assessments. Candidates should be prepared to discuss their experience with corporate tools, system maintenance, and incident management, providing specific examples of challenges faced and solutions implemented.

Interview Process

1. Resume Screening: The hiring team will review resumes and select candidates who meet the required qualifications for the role.
2. Phone or Video Interview: Shortlisted candidates will participate in a phone or video interview to discuss their experience and fit for the role. This interview may include behavioral and situational questions related to system administration, incident management, and customer service.
3. Technical Assessment: Candidates may be required to complete a technical assessment, demonstrating their knowledge of corporate tools, system maintenance, and incident management. This assessment may involve hands-on exercises, case studies, or problem-solving scenarios.
4. On-site or Virtual Final Interview: The final interview stage may involve an on-site or virtual meeting with the hiring team, including representatives from the IT department and other relevant stakeholders. This interview will focus on the candidate's fit for the role, their cultural alignment with Visa, and their long-term career goals.

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As this role focuses on system administration and support, the technology stack is primarily composed of corporate tools and applications. Candidates should be familiar with the following tools and have relevant experience:

• Corporate Tools:
  • Service Now
  • MS SharePoint
  • PowerBI
  • PowerAutomate
  • Tableau
  • Workday
  • Eracent

👥 Team Culture & Values

📝 Enhancement Note: Visa values innovation, collaboration, and customer focus. The Senior Systems Administrator will work in a dynamic and collaborative environment, interacting with various stakeholders and ensuring their IT needs are met efficiently. The company encourages continuous learning and professional development, providing opportunities for growth and advancement.

🌐 Work Environment

• Office Type: Hybrid - This role requires on-site presence, with the expectation of days in office confirmed by the Hiring Manager.
• Office Location(s): Bogotá, Colombia
• Workspace Context: The Senior Systems Administrator will work in a collaborative environment, interacting with various stakeholders and ensuring their IT needs are met efficiently. The workspace will be equipped with the necessary tools and resources to perform the role effectively.
• Work Schedule: Full-time, with a standard workweek of 40 hours. The work schedule may vary depending on the needs of the business and the requirements of the role.

📌 Application Steps

To apply for this Senior Systems Administrator position:

1. Submit your application through the application link provided.
2. Tailor your resume to highlight your relevant experience with corporate tools, system maintenance, and incident management.
3. Prepare for the interview process by researching Visa and familiarizing yourself with the company's products, services, and values.
4. Be ready to discuss your experience with corporate tools, system maintenance, and incident management, providing specific examples of challenges faced and solutions implemented.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and system administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

📝 Enhancement Note: Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.