📍 Job Overview

• Job Title: Sr. Systems Administrator - Corporate Tools Support
• Company: Visa
• Location: Bogotá, Bogotá, Colombia
• Job Type: Full-time
• Category: System Administrator
• Date Posted: 2025-06-11
• Experience Level: 5-10 years
• Remote Status: Hybrid

🚀 Role Summary

• 📝 Enhancement Note: This role is pivotal in providing advanced support for a variety of corporate tools and ensuring the stability, security, and efficiency of Visa's IT systems. The Senior Systems Administrator will excel in incident management, user access management, system maintenance, and compliance activities, all while working in a structured support environment and fulfilling user requests promptly and efficiently. As a Senior Systems Administrator, you will also be expected to provide leadership and mentorship to junior team members and contribute to the strategic improvement of our support services.

💻 Primary Responsibilities

• 📝 Enhancement Note: The Senior Systems Administrator will be responsible for delivering expert-level support for corporate tools such as Service Now, MS SharePoint, PowerBI, PowerAutomate, Tableau, Workday, and Eracent. Your role will involve managing and resolving unexpected disruptions in applications to ensure minimal downtime and business impact. Additionally, you will handle user requests for new services or changes in applications, ensuring timely and efficient service delivery.

• 📝 Enhancement Note: You will identify and resolve root causes of recurring incidents to prevent future disruptions and manage application outages, ensuring quick recovery and minimal impact on business operations. You will oversee user access rights and permissions, ensuring appropriate access controls and security, while also performing routine and preventive maintenance to keep systems and applications running smoothly.

• 📝 Enhancement Note: You will be responsible for providing emergency fixes for critical incidents, managing application and system configurations, and handling ad-hoc data loads and report generation. Your role also includes managing and implementing scheduled changes, supporting key control compliance and audit activities, and overseeing system and application upgrades.

• 📝 Enhancement Note: Monitoring application health, setting up advanced monitoring, and ensuring smooth operations of batch jobs are key aspects of this role. You will coordinate a comprehensive Business Continuity Plan (BCP) and IT Disaster Recovery (ITDR) process, including conducting annual ITDR tests. Additionally, you will support application access audits and quarterly user list provisioning for external applications.

• 📝 Enhancement Note: You will coordinate exception management activities, collaborate on application patching, security updates, and key control finding remediation. Certificate management tasks, global release management, and change requests are also part of your responsibilities. Furthermore, you will provision and maintain load balancers, manage service account passwords, and collaborate with vendors for license management and security updates.

🎓 Skills & Qualifications

Education: A Bachelor's Degree or an Advanced degree (e.g., Masters, MBA, JD, MD) is required. A PhD is not required but can be considered in lieu of relevant work experience.

Experience: 5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Required Skills:

• Proven experience as a Systems Administrator or in a similar senior role, with strong knowledge of corporate tools and applications
• Self-starting technologist with excellent problem-solving abilities and a knack for troubleshooting technology issues
• Exceptional communication and customer service skills are essential, as you will be interacting with various stakeholders and ensuring their IT needs are met efficiently.
• Self-motivated individual who can work independently and within a team
• Ability to manage multiple tasks and project activities simultaneously, while maintaining attention to detail, will be crucial.
• Strong organizational skills and the ability to prioritize tasks effectively are essential. You should be proactive in identifying potential issues and implementing solutions before they escalate.

Preferred Skills:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Specific examples of incident management, user access management, and system maintenance for corporate tools
• Demonstrations of problem-solving and troubleshooting skills in a corporate environment
• Evidence of leadership and mentorship in a team setting
• Documentation of system configurations, application upgrades, and change management processes

Technical Documentation:

• Detailed documentation of system configurations, user access rights, and change management processes
• Records of incident management, problem-solving, and troubleshooting efforts
• Evidence of participation in Business Continuity Planning (BCP) and IT Disaster Recovery (ITDR) processes

💵 Compensation & Benefits

Salary Range: The salary range for this position is not specified in the job listing. However, based on market research and regional adjustments, the estimated salary range for a Senior Systems Administrator role in Bogotá, Colombia, is COP 4,000,000 - COP 6,000,000 per year.

Benefits:

• Competitive benefits package, including health, dental, and vision insurance
• Retirement savings plans with company matching contributions
• Generous time-off policies, including vacation, sick leave, and holidays
• Employee discounts on Visa products and services
• Opportunities for professional development and career growth

Working Hours: The standard workweek is Monday through Friday, 8:00 AM to 5:00 PM, with a one-hour lunch break. However, this role may require occasional flexible hours to support business needs, such as incident management or system maintenance during off-hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Visa's mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive.

Company Size: Visa is a large, global organization with a diverse workforce of over 25,000 employees worldwide. This provides ample opportunities for career growth and exposure to various aspects of the business.

Founded: Visa was founded in 1958 and has since grown to become a leading global payments technology company.

Team Structure:

• The IT team at Visa is responsible for maintaining and enhancing the company's technology infrastructure, ensuring the security, availability, and performance of Visa's systems and applications.
• The IT team is organized into several functional areas, including Infrastructure, Applications, Security, and IT Operations.
• The Senior Systems Administrator role will be part of the IT Operations team, working closely with other IT teams to ensure the smooth operation of Visa's corporate tools and systems.

Development Methodology:

• Visa follows Agile development methodologies, with a focus on continuous improvement and iterative development processes.
• The IT team at Visa uses a combination of Scrum and Kanban methodologies to manage projects and workflows.
• Collaboration and communication are key aspects of Visa's development culture, with a strong emphasis on cross-functional teamwork and knowledge sharing.

Company Website: Visa

📝 Enhancement Note: Visa's global presence and diverse workforce provide ample opportunities for career growth and exposure to various aspects of the business. The company's focus on innovation, security, and reliability makes it an attractive employer for technology professionals seeking to work in a dynamic and challenging environment.

📈 Career & Growth Analysis

Web Technology Career Level: The Senior Systems Administrator role is a senior-level position within Visa's IT Operations team. This role requires a high level of technical expertise and experience in managing and supporting corporate tools and systems. The Senior Systems Administrator is expected to provide leadership and mentorship to junior team members and contribute to the strategic improvement of Visa's support services.

Reporting Structure: The Senior Systems Administrator will report directly to the IT Operations Manager and work closely with other IT teams, including Infrastructure, Applications, and Security. This role may also have supervisory responsibilities for junior systems administrators or other IT support staff.

Technical Impact: The Senior Systems Administrator will have a significant impact on Visa's IT infrastructure and the overall performance of the company's corporate tools and systems. This role is responsible for ensuring the stability, security, and efficiency of Visa's IT systems, which directly affects the company's ability to process payments and provide services to its customers.

Growth Opportunities:

• Growth opportunity 1: Visa offers opportunities for career progression within the IT Operations team, such as moving into a management role or specializing in a specific area of IT operations.
• Growth opportunity 2: Visa's global presence provides opportunities for international assignments or relocations, allowing employees to gain experience working in different regions and cultures.
• Growth opportunity 3: Visa's focus on innovation and continuous improvement creates opportunities for employees to learn new technologies and skills, driving career growth and development.

🌐 Work Environment

Office Type: Visa's offices are modern, collaborative workspaces designed to foster innovation and teamwork. The offices feature open-plan work areas, meeting rooms, and breakout spaces, as well as on-site amenities such as cafeterias and fitness centers.

Office Location(s): Visa has offices in over 200 countries and territories worldwide. The specific office location for this role is in Bogotá, Colombia.

Workspace Context:

• Workspace aspect 1: Visa's offices are designed to encourage collaboration and communication between team members, with open-plan work areas and shared spaces for team meetings and brainstorming sessions.
• Workspace aspect 2: Visa provides its employees with state-of-the-art technology and tools to perform their jobs effectively, including high-performance workstations, multiple monitors, and specialized software applications.
• Workspace aspect 3: Visa's global presence and diverse workforce create a dynamic and multicultural work environment, with opportunities to work with and learn from colleagues from various backgrounds and disciplines.

Work Schedule: Visa offers a hybrid work arrangement for this role, with a combination of on-site and remote work. The specific work schedule and on-site requirements will be confirmed by the hiring manager.

📄 Application & Technical Interview Process

Interview Process:

• Process step 1: The initial screening process may include a phone or video call with the hiring manager or a member of the HR team to discuss your qualifications and experience. This step may also include a brief technical assessment or problem-solving exercise.
• Process step 2: If you progress to the next stage, you may be invited to an on-site or virtual interview with the IT Operations Manager and other members of the IT team. This interview will focus on your technical skills, problem-solving abilities, and cultural fit within the team.
• Process step 3: The final stage of the interview process may include a more in-depth technical assessment or project, designed to evaluate your ability to perform the role's core responsibilities and make strategic decisions in a corporate environment.
• Process step 4: The final evaluation criteria will focus on your technical skills, problem-solving abilities, cultural fit, and alignment with Visa's values and mission.

Portfolio Review Tips:

• Portfolio tip 1: Highlight specific examples of incident management, user access management, and system maintenance for corporate tools in your portfolio.
• Portfolio tip 2: Demonstrate your problem-solving and troubleshooting skills through case studies or project examples that showcase your ability to identify and resolve complex technical issues.
• Portfolio tip 3: Include documentation of system configurations, application upgrades, and change management processes to showcase your technical expertise and attention to detail.
• Portfolio tip 4: Tailor your portfolio to Visa's specific corporate tools and systems, highlighting your relevant experience and expertise in supporting similar environments.

Technical Challenge Preparation:

• Challenge preparation 1: Familiarize yourself with Visa's corporate tools and systems, including Service Now, MS SharePoint, PowerBI, PowerAutomate, Tableau, Workday, and Eracent. Research their features, functionalities, and best practices for managing and supporting these applications.
• Challenge preparation 2: Brush up on your problem-solving skills and be prepared to discuss your approach to incident management, user access management, and system maintenance in a corporate environment.
• Challenge preparation 3: Prepare for questions about your leadership and mentorship experience, as well as your ability to work effectively within a team and collaborate with stakeholders to ensure their IT needs are met efficiently.

ATS Keywords: [Comprehensive list of web development and server administration-relevant keywords for resume optimization, organized by category: programming languages, web frameworks, server technologies, databases, tools, methodologies, soft skills, industry terms]

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

• 📝 Enhancement Note: Not applicable for this role, as it focuses on backend and infrastructure technologies.

Backend & Server Technologies:

• 📝 Enhancement Note: The Senior Systems Administrator role requires expertise in various backend and server technologies, including:
  • Service Now: A cloud-based IT service management platform used for incident, problem, and change management.
  • MS SharePoint: A web-based collaborative platform used for intranet, document management, and content management.
  • PowerBI: A business intelligence tool used for data visualization, reporting, and self-service analytics.
  • PowerAutomate: A cloud-based service for building automated workflows and integrating apps and services without writing code.
  • Tableau: A data visualization tool used for exploring, analyzing, and sharing data.
  • Workday: A cloud-based human resources management system used for HR processes, including recruitment, onboarding, and employee management.
  • Eracent: An IT asset management solution used for tracking and managing IT assets, including hardware, software, and licenses.

Development & DevOps Tools:

• 📝 Enhancement Note: The Senior Systems Administrator role requires familiarity with various development and DevOps tools, including:
  • Version control systems, such as Git or SVN, for managing and collaborating on code and configuration changes.
  • Continuous Integration/Continuous Deployment (CI/CD) pipelines for automating the build, test, and deployment process.
  • Infrastructure as Code (IaC) tools, such as Terraform or CloudFormation, for managing and provisioning infrastructure in a declarative and automated way.
  • Monitoring tools, such as Nagios, Zabbix, or Prometheus, for tracking the health and performance of IT systems and applications.
  • Configuration management tools, such as Ansible or Puppet, for automating the configuration and management of IT systems and applications.
  • Containerization and orchestration tools, such as Docker and Kubernetes, for packaging, deploying, and managing applications in a containerized environment.

👥 Team Culture & Values

Web Development Values:

• 📝 Enhancement Note: Not applicable for this role, as it focuses on systems administration and infrastructure management.

Collaboration Style:

• 📝 Enhancement Note: Visa's collaboration style is characterized by:
  • Cross-functional integration between IT teams, business units, and stakeholders to ensure alignment with business objectives and user needs.
  • A culture of knowledge sharing, technical mentoring, and continuous learning to drive innovation and improvement.
  • A focus on teamwork, communication, and effective communication to ensure that all team members are informed, engaged, and aligned with the team's goals and objectives.

🌐 Challenges & Growth Opportunities

Technical Challenges:

• 📝 Enhancement Note: The Senior Systems Administrator role presents several technical challenges, including:
  • Managing and resolving incidents and outages for critical corporate tools and systems, ensuring minimal downtime and business impact.
  • Identifying and addressing the root causes of recurring incidents to prevent future disruptions and improve system stability.
  • Managing user access rights and permissions, ensuring appropriate access controls and security for corporate tools and systems.
  • Performing routine and preventive maintenance to keep systems and applications running smoothly and efficiently.
  • Coordinating a comprehensive Business Continuity Plan (BCP) and IT Disaster Recovery (ITDR) process, including conducting annual ITDR tests.
  • Supporting application access audits and quarterly user list provisioning for external applications.
  • Coordinating exception management activities, collaborating on application patching, security updates, and key control finding remediation.
  • Managing certificate management tasks, global release management, and change requests.
  • Provisioning and maintaining load balancers, managing service account passwords, and collaborating with vendors for license management and security updates.

Learning & Development Opportunities:

• 📝 Enhancement Note: Visa offers several learning and development opportunities for the Senior Systems Administrator role, including:
  • Training and development programs to enhance technical skills and knowledge in corporate tools, server management, and infrastructure best practices.
  • Opportunities to learn new technologies and gain experience in emerging areas of IT operations and management.
  • Exposure to a diverse range of IT projects and initiatives, providing opportunities to grow and develop both personally and professionally.
  • A culture of continuous improvement and innovation, encouraging employees to seek out new challenges and learning opportunities.

💡 Interview Preparation

Technical Questions:

• 📝 Enhancement Note: Technical interview questions for the Senior Systems Administrator role may include:
  • In-depth questions about incident management, user access management, and system maintenance for corporate tools and systems.
  • Scenario-based questions that test your ability to identify and resolve complex technical issues in a corporate environment.
  • Questions about your experience with specific corporate tools and systems, such as Service Now, MS SharePoint, PowerBI, PowerAutomate, Tableau, Workday, and Eracent.
  • Questions about your leadership and mentorship experience, as well as your ability to work effectively within a team and collaborate with stakeholders to ensure their IT needs are met efficiently.

Company & Culture Questions:

• 📝 Enhancement Note: Company and culture interview questions for the Senior Systems Administrator role may include:
  • Questions about your understanding of Visa's mission, values, and culture, and how you can contribute to the company's success.
  • Questions about your experience working in a global, multicultural environment and your ability to adapt to different cultures and work styles.
  • Questions about your approach to problem-solving, collaboration, and communication in a team setting.
  • Questions about your long-term career goals and how this role fits into your overall career development plan.

Portfolio Presentation Strategy:

• 📝 Enhancement Note: When presenting your portfolio for the Senior Systems Administrator role, consider the following strategies:
  • Highlight specific examples of incident management, user access management, and system maintenance for corporate tools in your portfolio.
  • Demonstrate your problem-solving and troubleshooting skills through case studies or project examples that showcase your ability to identify and resolve complex technical issues.
  • Include documentation of system configurations, application upgrades, and change management processes to showcase your technical expertise and attention to detail.
  • Tailor your portfolio to Visa's specific corporate tools and systems, highlighting your relevant experience and expertise in supporting similar environments.

📌 Application Steps

To apply for this Senior Systems Administrator - Corporate Tools Support position at Visa:

1. Concrete preparation step 1: Tailor your resume to highlight your relevant experience and expertise in systems administration, incident management, and user access management. Include specific examples of your problem-solving and troubleshooting skills, as well as your leadership and mentorship experience.
2. Concrete preparation step 2: Prepare a portfolio that showcases your technical expertise and experience in supporting corporate tools and systems. Include specific examples of incident management, user access management, and system maintenance, as well as documentation of system configurations, application upgrades, and change management processes.
3. Concrete preparation step 3: Research Visa's corporate tools and systems, including Service Now, MS SharePoint, PowerBI, PowerAutomate, Tableau, Workday, and Eracent. Familiarize yourself with their features, functionalities, and best practices for managing and supporting these applications.
4. Concrete preparation step 4: Prepare for technical and behavioral interview questions by brushing up on your problem-solving skills and reviewing your leadership and mentorship experience. Consider Visa's mission, values, and culture, and how you can contribute to the company's success in a global, multicultural environment.

📝 Enhancement Note: Visa is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.