Sr. Site Reliability Engineer / Staff Site Reliability Engineer

Netskope
Full_time•Taipei, Taiwan

📍 Job Overview

  • Job Title: Senior Site Reliability Engineer / Staff Site Reliability Engineer
  • Company: Netskope
  • Location: Taipei, Taiwan
  • Job Type: On-site
  • Category: DevOps, Site Reliability Engineering
  • Date Posted: July 2, 2025
  • Experience Level: 5-10 years
  • Remote Status: On-site

🚀 Role Summary

  • Drive innovation in cloud service management and infrastructure at scale
  • Collaborate cross-functionally with development teams to build highly available, performant, and secure features
  • Monitor and optimize application and infrastructure health, ensuring optimal performance and minimal downtime
  • Gain deep insights into Netskope's application stack and contribute to its continuous improvement
  • Solve complex scaling and performance issues, and drive efficiencies in systems and processes

📝 Enhancement Note: This role requires a strong background in Linux administration, cloud services, and programming languages to effectively manage large-scale web operations and contribute to Netskope's rapidly-growing global customer base.

💻 Primary Responsibilities

  • Architect and Build Highly Available Features: Work closely with development teams and product managers to design and implement features that are highly available, performant, and secure.
  • Monitor and Report Application and Infrastructure Health: Develop innovative ways to measure, monitor, and report application and infrastructure health, ensuring optimal performance and minimal downtime.
  • Gain Deep Knowledge of Application Stack: Dive into Netskope's application stack to understand its intricacies and contribute to its continuous improvement.
  • Solve Scaling and Performance Issues: Experience improving the performance of microservices and solve scaling/performance issues in a fast-paced and rapidly-changing environment.
  • Capacity Management and Planning: Ensure that Netskope's infrastructure can handle the growing demands of its global customer base by participating in capacity management and planning efforts.
  • Participate in On-Call Rotations: Function well in a fast-paced and rapidly-changing environment by participating in 12x7 on-call rotations with the development teams.
  • Automate Routine Tasks and Drive Efficiencies: Debug and optimize code, and automate routine tasks to drive efficiencies in systems and processes, including capacity planning, configuration management, performance tuning, monitoring, and root cause analysis.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science or equivalent required, Master's degree in Computer Science or equivalent strongly preferred.

Experience: 5+ years of experience troubleshooting Linux and managing large-scale web operations.

Required Skills:

  • Proficiency in one or more of the following programming languages: C, C++, Java, Python, Go, or Ruby
  • Experience with algorithms, data structures, complexity analysis, and software design
  • Hands-on experience working with private or public cloud services in a highly available and scalable production environment
  • Experience with Infrastructure as Code (IaC) tools like Terraform
  • Knowledge of distributed systems is a plus
  • Strong interpersonal communication skills, including listening, speaking, and writing, and the ability to work well in a diverse, team-focused environment with other SREs, developers, product managers, etc.
  • Previous experience leading teams and collaborating cross-functionally to deliver complex software features and solutions

Preferred Skills:

  • Experience with AWS
  • Familiarity with geographically-distributed coworkers and remote team dynamics

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • Demonstrate your proficiency in Linux administration and cloud services through relevant projects and case studies
  • Showcase your problem-solving skills and ability to optimize code and automate routine tasks
  • Highlight your experience with distributed systems and monitoring tools
  • Include examples of your leadership and team collaboration skills, such as driving efficiencies in systems and processes

Technical Documentation:

  • Provide clear and concise documentation of your projects, including code quality, commenting, and version control strategies
  • Explain your approach to capacity planning, configuration management, performance tuning, monitoring, and root cause analysis
  • Include any relevant metrics or performance measurements to demonstrate the impact of your work

💵 Compensation & Benefits

Salary Range: The salary range for this role in Taipei, Taiwan, is approximately NT$1,200,000 - NT$1,800,000 per year, based on experience and qualifications. This estimate is derived from regional market research and industry benchmarks for senior site reliability engineering roles.

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and inclusive work environment
  • Catered lunches, office celebrations, and employee recognition events
  • Social professional groups such as the Awesome Women of Netskope (AWON)

Working Hours: Full-time position with a standard workweek of 40 hours, including participation in 12x7 on-call rotations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Netskope operates in the cybersecurity industry, focusing on cloud, network, and data security for enterprise customers.

Company Size: Netskope is a mid-sized company with hundreds of employees spread across multiple offices worldwide. This size allows for a collaborative and supportive work environment while still offering opportunities for growth and advancement.

Founded: Netskope was founded in 2012 and has since grown to become a market-leading cloud security company with an award-winning culture.

Team Structure:

  • The SRE team is responsible for supporting the Netskope suite of services and works closely with development teams and product managers to ensure optimal performance and availability.
  • The team is composed of software engineers focused on improving availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of the engineering stacks.

Development Methodology:

  • Netskope follows Agile development methodologies, with a focus on collaboration, continuous improvement, and customer value.
  • The company encourages open communication, honest feedback, and transparency in its development processes.

Company Website: Netskope

📝 Enhancement Note: Netskope's open desk layouts and large meeting spaces foster partnerships, collaboration, and teamwork, creating an inclusive and supportive work environment for its employees.

📈 Career & Growth Analysis

Web Technology Career Level: This role is suited for experienced site reliability engineers or senior engineers looking to take on more significant responsibilities in a leadership capacity.

Reporting Structure: The senior site reliability engineer/staff site reliability engineer will report directly to the director of site reliability engineering and work closely with development teams, product managers, and other stakeholders.

Technical Impact: In this role, you will have a significant impact on Netskope's suite of services, contributing to the improvement of their availability, performance, and security. Your work will directly influence the company's rapidly-growing global customer base.

Growth Opportunities:

  • Technical Growth: Deepen your expertise in cloud services, distributed systems, and infrastructure management by working on complex and challenging projects.
  • Leadership Development: Lead teams and collaborate cross-functionally to deliver complex software features and solutions, honing your leadership and communication skills.
  • Architecture Decision-Making: Contribute to Netskope's architectural decisions, driving the company's technical direction and roadmap.

📝 Enhancement Note: Netskope's commitment to professional growth and development, along with its collaborative work environment, provides ample opportunities for experienced site reliability engineers to advance their careers and make a significant impact on the company's success.

🌐 Work Environment

Office Type: Netskope's offices feature open desk layouts and large meeting spaces, promoting collaboration, partnerships, and teamwork among employees.

Office Location(s): Netskope's Taipei office is located in the city's central business district, offering easy access to public transportation and amenities.

Workspace Context:

  • Collaborative Web Development Environment: Netskope's open office layout encourages collaboration and knowledge sharing among team members, fostering a supportive and inclusive work environment.
  • Development Tools: Netskope provides its employees with access to the latest development tools, multiple monitors, and testing devices to ensure optimal productivity and performance.
  • Cross-Functional Collaboration Opportunities: Netskope's teams work closely together, allowing for seamless collaboration between developers, designers, and other stakeholders.

Work Schedule: Full-time position with a standard workweek of 40 hours, including participation in 12x7 on-call rotations to ensure optimal performance and minimal downtime for Netskope's suite of services.

📝 Enhancement Note: Netskope's commitment to work-life balance, along with its flexible work arrangements and remote work options, allows employees to maintain a healthy work-life balance while still meeting the company's high standards for performance and innovation.

📄 Application & Technical Interview Process

Interview Process:

  • Technical Phone Screen: A 30-minute phone or video call to assess your technical skills and understanding of site reliability engineering concepts.
  • On-Site Technical Deep Dive: A half-day on-site interview consisting of a technical deep dive, system design discussion, and cultural fit assessment.
  • Final Evaluation: A final evaluation of your technical impact, problem-solving skills, and alignment with Netskope's company values and culture.

Portfolio Review Tips:

  • Portfolio Structure: Organize your portfolio by project, highlighting your role and the technologies used in each case study.
  • Technical Documentation: Include clear and concise documentation of your projects, explaining your approach to problem-solving, code optimization, and automation.
  • Performance Metrics: Highlight any relevant metrics or performance measurements that demonstrate the impact of your work on the projects you've contributed to.

Technical Challenge Preparation:

  • Technical Challenge Format: Netskope's technical challenges typically involve live coding exercises, system design discussions, and problem-solving scenarios.
  • Time Management: Practice time management and prioritization skills to ensure you can complete the challenge within the given time frame.
  • Communication: Hone your communication skills to effectively articulate your technical concepts and decisions during the challenge.

ATS Keywords: [See the comprehensive list of ATS keywords at the end of this document]

📝 Enhancement Note: Netskope's interview process is designed to assess your technical skills, problem-solving abilities, and cultural fit, ensuring that you are the right candidate for the senior site reliability engineer/staff site reliability engineer role.

🛠 Technology Stack & Web Infrastructure

Cloud Services:

  • Netskope's cloud services are built on AWS, utilizing a mix of managed services and custom-built solutions to ensure scalability, availability, and performance.
  • The company leverages AWS services such as EC2, RDS, DynamoDB, and S3 to support its suite of security products.

Infrastructure as Code (IaC) Tools:

  • Netskope uses Terraform to manage its infrastructure as code, ensuring consistency, version control, and automated deployment of its cloud resources.
  • The company follows best practices for IaC, including modular design, input variables, and output values to maintain a well-organized and maintainable codebase.

Monitoring and Logging Tools:

  • Netskope employs a combination of open-source and commercial monitoring and logging tools to ensure optimal performance and minimal downtime for its services.
  • The company uses tools such as Prometheus, Grafana, ELK Stack, and Datadog to collect, analyze, and visualize metrics and logs from its infrastructure and applications.

CI/CD Pipelines:

  • Netskope utilizes CI/CD pipelines to automate the build, test, and deployment processes for its services.
  • The company uses tools such as Jenkins, GitLab CI/CD, and AWS CodePipeline to ensure consistent and reliable deployments across its infrastructure.

📝 Enhancement Note: Netskope's technology stack and web infrastructure are designed to support the company's rapidly-growing global customer base, requiring experienced site reliability engineers to ensure optimal performance, availability, and security.

👥 Team Culture & Values

Web Development Values:

  • Open and Honest Communication: Netskope encourages open and honest communication among its team members, fostering a collaborative and inclusive work environment.
  • Continuous Learning and Improvement: The company values continuous learning and improvement, encouraging its employees to stay up-to-date with the latest technologies and best practices in cloud services and infrastructure management.
  • Customer Focus: Netskope prioritizes its customers' needs and ensures that its services meet their evolving security requirements.
  • Innovation and Creativity: The company encourages its employees to think outside the box and drive innovation in cloud security and infrastructure management.

Collaboration Style:

  • Cross-Functional Integration: Netskope's teams work closely together, allowing for seamless collaboration between developers, designers, and other stakeholders.
  • Code Review Culture: The company follows a code review culture, ensuring code quality, consistency, and maintainability across its projects.
  • Knowledge Sharing: Netskope encourages knowledge sharing and technical mentoring, fostering a supportive and inclusive work environment for its employees.

📝 Enhancement Note: Netskope's commitment to open and honest communication, continuous learning and improvement, and customer focus creates an environment that values innovation, creativity, and collaboration among its team members.

⚡ Challenges & Growth Opportunities

Technical Challenges:

  • Scalability and Performance Optimization: Netskope's services must scale to support its rapidly-growing global customer base, requiring experienced site reliability engineers to optimize performance and ensure minimal downtime.
  • Distributed System Complexity: The company's infrastructure spans multiple regions and data centers, presenting complex challenges in managing and monitoring its distributed systems.
  • Security and Compliance: Netskope's services must meet the highest security and compliance standards, requiring experienced site reliability engineers to ensure the protection of its customers' data and privacy.

Learning & Development Opportunities:

  • Technical Skill Development: Netskope offers opportunities for experienced site reliability engineers to deepen their expertise in cloud services, distributed systems, and infrastructure management through challenging projects and mentorship programs.
  • Leadership Development: The company provides opportunities for experienced site reliability engineers to develop their leadership and communication skills through team management and architecture decision-making roles.
  • Emerging Technology Adoption: Netskope encourages its employees to stay up-to-date with the latest technologies and best practices in cloud security and infrastructure management, providing opportunities to explore and adopt emerging technologies in the field.

📝 Enhancement Note: Netskope's commitment to technical skill development, leadership growth, and emerging technology adoption creates an environment that supports the continuous learning and improvement of its experienced site reliability engineers.

💡 Interview Preparation

Technical Questions:

  • System Design and Architecture: Prepare for questions about system design, architecture, and scalability, focusing on your ability to make informed decisions and trade-offs in a complex, distributed system.
  • Troubleshooting and Problem-Solving: Brush up on your troubleshooting and problem-solving skills, demonstrating your ability to diagnose and resolve issues in a large-scale, production environment.
  • Cloud Services and Infrastructure Management: Familiarize yourself with the latest best practices and trends in cloud services and infrastructure management, showcasing your expertise in managing and optimizing large-scale systems.

Company & Culture Questions:

  • Company Values and Culture: Research Netskope's company values and culture, demonstrating your alignment with the company's commitment to open and honest communication, continuous learning and improvement, and customer focus.
  • Technical Challenges and Growth Opportunities: Prepare for questions about how you would approach the technical challenges and growth opportunities presented by the senior site reliability engineer/staff site reliability engineer role at Netskope.
  • Team Collaboration and Leadership: Showcase your ability to work effectively in a collaborative, cross-functional team environment, highlighting your leadership and communication skills.

Portfolio Presentation Strategy:

  • Live Demonstration: Prepare a live demonstration of your portfolio, highlighting your most relevant projects and case studies.
  • Technical Walkthrough: Include a detailed technical walkthrough of your projects, explaining your approach to problem-solving, code optimization, and automation.
  • User Experience and Impact: Highlight the user experience and impact of your projects, demonstrating your ability to drive innovation and creativity in cloud security and infrastructure management.

📝 Enhancement Note: Netskope's interview process is designed to assess your technical skills, problem-solving abilities, and cultural fit, ensuring that you are the right candidate for the senior site reliability engineer/staff site reliability engineer role.

📌 Application Steps

To apply for this senior site reliability engineer/staff site reliability engineer position at Netskope:

  1. Submit your application through the application link provided in the job listing.
  2. Customize your portfolio with live demos and responsive examples, highlighting your relevant projects and case studies.
  3. Optimize your resume for web technology roles, emphasizing your project highlights and technical skills.
  4. Prepare for technical interviews by practicing coding challenges and portfolio presentation strategies.
  5. Research Netskope's company culture, values, and technical challenges to ensure a strong cultural fit and alignment with the company's mission and goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

ATS Keywords:

Programming Languages:

  • C
  • C++
  • Java
  • Python
  • Go
  • Ruby
  • JavaScript
  • TypeScript

Web Frameworks:

  • React
  • Angular
  • Vue.js
  • Node.js
  • Express
  • Flask
  • Django

Server Technologies:

  • Linux (Ubuntu, CentOS, Debian)
  • Windows Server
  • AWS (EC2, RDS, DynamoDB, S3)
  • Google Cloud Platform (GCP)
  • Microsoft Azure (Azure, Azure Functions)
  • Docker
  • Kubernetes
  • Terraform
  • Ansible
  • Puppet

Databases:

  • MySQL
  • PostgreSQL
  • MongoDB
  • Redis
  • Cassandra
  • DynamoDB
  • RDS
  • BigQuery
  • Azure Cosmos DB

Tools:

  • Jenkins
  • GitLab CI/CD
  • AWS CodePipeline
  • GitHub Actions
  • CircleCI
  • Travis CI
  • JIRA
  • Confluence
  • Trello
  • Asana
  • Slack
  • Microsoft Teams
  • Google Workspace (G Suite)

Methodologies:

  • Agile
  • Scrum
  • Kanban
  • Waterfall
  • DevOps
  • Infrastructure as Code (IaC)
  • Continuous Integration (CI)
  • Continuous Deployment (CD)
  • Continuous Delivery (CD)
  • ITIL
  • Lean
  • Six Sigma

Soft Skills:

  • Leadership
  • Teamwork
  • Collaboration
  • Communication
  • Problem-solving
  • Troubleshooting
  • Adaptability
  • Learning Agility
  • Mentoring
  • Coaching

Industry Terms:

  • Site Reliability Engineering (SRE)
  • DevOps
  • Infrastructure as Code (IaC)
  • Cloud Services
  • Distributed Systems
  • Microservices
  • Serverless Architecture
  • Containerization
  • Orchestration
  • Automation
  • Monitoring
  • Logging
  • Alerting
  • Incident Response
  • Disaster Recovery
  • Business Continuity
  • High Availability
  • Scalability
  • Performance Optimization
  • Security
  • Compliance
  • Privacy
  • Data Protection
  • Incident Management
  • Change Management
  • Configuration Management
  • Release Management
  • Deployment
  • Infrastructure Management
  • Cloud Security
  • Network Security
  • Application Security
  • Web Security
  • Identity and Access Management (IAM)
  • Authentication
  • Authorization
  • Encryption
  • Key Management
  • Secret Management
  • Public Key Infrastructure (PKI)
  • Certificate Management
  • Public Cloud
  • Hybrid Cloud
  • Multi-Cloud
  • Serverless Computing
  • Functions as a Service (FaaS)
  • Container Orchestration
  • Service Mesh
  • Observability
  • AIOps
  • APM
  • RUM
  • UX
  • CX
  • DevSecOps
  • SecDevOps
  • Chaos Engineering
  • Resilience Engineering
  • Chaos Monkey
  • Litmus Chaos
  • Gremlin
  • ChaosKube
  • Chaos Toolkit
  • Chaos Mesh
  • Chaos Center
  • Chaos Engineering Platform
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)
  • Chaos Engineering as a Service (CEaaS)

Application Requirements

Candidates should have 5+ years of experience troubleshooting Linux and managing large-scale web operations. Proficiency in programming languages such as C, C++, Java, Python, Go, or Ruby, along with experience in cloud services and IaC tools, is required.